Holiday Extras
Remaking the holidaymaking
Over the past four decades, our business has grown from its roots in airport hotels to offering a genuine one-stop shop of extras, spanning airport parking, lounges, transfers, car hire, insurance and attractions. Over eight million travellers, either directly or through our network of partners, trust us with their holiday plans.
Our aim is to be the only place to go for your holiday extras, offering the best choice, value and service in the market. So we've created an AI-powered, hyper-connected and ultra-personalised app that transforms ordinary trips into extraordinary journeys. One trip-based search does it all.
Now we're supercharging our ambitions, setting our sights on raising the bar for brilliant customer experiences and innovation in travel. We'll do this by continuing to invest in our people, harnessing the potential of cutting-edge technology and taking our partnerships to new levels.
We want to achieve responsible, sustainable growth that helps create a world better for having Holiday Extras, and what we do for our partners and customers, within it.
We're putting exceptional trip personalisation at the heart of our development plans. We're on a mission to make the experience of finding, booking and managing extras easier than any other.
Holiday Extras - Answers to your Questions
What do Holiday Extras do?
Holiday Extras are the UK market leader in travel extras. Core offerings include airport hotels, airport parking, airport lounges, airport transfers, travel insurance, UK short breaks, holiday car hire, airports by rail and coach and UK port parking. Holiday Extras' provide comparison and booking for all the above, including exclusive, multiple-product packages all in one place and supported by award-winning customer service. Holiday Extras offer travellers less hassle so they get more holiday.
Is Holiday Extras owned by Thomas Cook?
No. Holiday Extras is an independent company founded by Gerry Pack in 1983. Holiday Extras works with a network of over 8,000 travel agents and with 4,000 exclusive partnership agreements which includes Thomas Cook, AA, TUI, British Airways, Saga Holidays and easyJet.
Are Holiday Extras reliable?
Yes. 99.8% of Holiday Extras customers say they would book again. Holiday Extras has a 4-star rating on Trustpilot and reviews collected directly from customers post-holiday, represent all transactions, are unmoderated and very positive. Reponse times from their customer services average just 20 seconds and their call centre regularly wins industry awards.
How do I contact Holiday Extras?
Most of our customers find what they need on our Action Station but if you still need to speak to someone, our dedicated Help Squad are on hand for any questions you have via our Live Chat service which operates 9am-8pm Monday to Friday and 9am to 5pm on weekends.
You can also speak to us by phone if you've spoken to us on live chat or email first. We can either arrange to call you or give you a freephone number.
For help with an existing booking outside of 9am-8pm, we recommend checking your email confirmation which will provide you with your supplier's contact number.
Where are Holiday Extras based?
Holiday Extras are based in Newingreen, near Hythe Kent, 2 mins from Junction 11 of the M20.
Address:
Holiday Extras,
Newingreen,
Hythe,
Kent,
CT21 4JF.
What is a flexible booking with Holiday Extras?
"Fully-Flexible" or "Free Cancellation" bookings for Parking and Hotels can be amended or cancelled up to your booked time of arrival on your booked travel date.
If a "Fully-Flexible" or "Free Cancellation" product is cancelled, you will receive a voucher for the full value of your original booking to use for any future Holiday Extras booking. This voucher can be used to pay for any future Holiday Extras Parking, Hotel, Lounge, Fast Track, Transfer or Car Hire booking, any time at all, within 2 years of issue.
You can also choose to exchange your voucher for a cash refund up to 14 days from the date of issue. Bookings cancelled 7 days or more after the original booking date will be refunded, less £10 which will be held as a non-refundable balance on your account, available to spend the next time you book.
For more information, check out our dedicated Flextras page.
How do I get a refund on Holiday Extras?
Log in to the Holiday Extras website and visit your Trips and bookings page. There you'll see your bookings listed in 6 blue capital letters with a date attached. Tap on the booking you want to cancel and choose 'Cancel booking' from the list.You will receive confirmation by email.
Free cancellation bookings
If you want to cancel within 7 days of booking, you'll receive a voucher which can be exchanged for a full refund within 14 days.
If you need to cancel after 7 days, you'll receive a voucher for the full amount. It can also be exchanged for a cash refund – less £10, within 14 days. The £10 will be saved on your account to be used on your next booking.
Saver bookings
Saver bookings can be cancelled for a voucher, but you won't be able to change dates and times. So if you need to change your booking, you'll need to cancel, which will give you a voucher that enables you to book the same product for a new date.
You must cancel by midnight on the day before your booking is due to start.
Can't cancel or amend bookings
Unfortunately any booking that says 'Can't cancel or amend' can't be changed or cancelled and it also means there can be no voucher or refund.
But you'll still be able to change details like your name or car reg in a few clicks.
Can I get a cash refund from Holiday Extras?
Yes, Holiday Extras does offer cash refunds. If a "Fully Flexible" or "Free Cancellation" product is cancelled, you will receive a voucher for the full value of your original booking to use for any future Holiday Extras booking. This voucher can be used to pay for any future Holiday Extras Parking, Hotel, Lounge, Fast Track, Transfer or Car Hire booking, any time at all, within 2 years of issue. You can also choose to exchange your voucher for a cash refund up to 14 days from the date of issue. Bookings cancelled 7 days or more after the original booking date will be refunded, less £10 which will be held as a non-refundable balance on your account, available to spend the next time you book.
How do I use my Holiday Extras voucher?
If you have a Holiday Extras account
- Visit the Holiday Extras homepage
- Log in to your Holiday Extras account. You can do this using the yellow "Login" button at the top right on a desktop browser, or by selecting "Customer login" within the header menu at the top left on a mobile browser.
- Go through the buying process as usual and select the product you would like to purchase.
- Continue through to payment and select "pay using voucher" on the payment page to make a new booking using some or all of your voucher balance.
If you don't have an account
- Visit the Holiday Extras homepage
- Go through the buying process as usual and select the product you would like to purchase.
- Continue through to payment and select "pay using voucher" on the payment page to make a new booking using some or all of your voucher balance.
- You will be asked to enter your Voucher Reference here - you can find it on your voucher email.
If your voucher was for a booking made with one of our partners
- You can either return to the site of the partner that you originally booked through and follow from step 2 of the "If you don't have an account" section above...
- Or you will soon receive an email from us that includes a specific link to follow so that you can use a voucher.
For more details check out our dedicated Holiday Extras vouchers page.
Is Holiday Extras ATOL protected?
ATOL is a protection scheme for flights and air holidays only - it protects travellers from losing money or being stranded abroad in the event of a tour operator going out of business. As a travel extras provider, Holiday Extras is not eligible to be ATOL protected.
How much money will I lose if I cancel my holiday?
Should you cancel your holiday plans it's likely you'll have to pay a cancellation fee, which is usually a percentage of what you've already paid. It's best to check the terms and conditions of your booking for details. If you have travel insurance you might be able to claim back the costs of your holiday.
If the UK Foreign Office has warned against travelling to your holiday destination (due to a security risk, natural disaster or disease outbreak), you're entitled to cancel without paying any fees and get a full refund.
If you have a booking with Holiday Extras and you've cancelled your holiday plans, you need to log in to the Holiday Extras website and select cancel within your booking section. See more details here.
How do I get my money back from a cancelled flight?
You need to contact your airline on the phone number contained in your flight documents. If flights are cancelled, the airline must refund you within 7 days.
If you have reservations made with Holiday Extras and your flight is cancelled, you need to log in to the Holiday Extras website and select cancel within your booking section. See more details here.
What happens if my holiday provider goes bust?
In the rare event that your holiday provider goes bust the first thing to do is to call your provider to check if your booking is still in place. If this is confirmed you should be OK to proceed with your trip. If not, you'll need to check your paperwork to see if you're ATOL (Air Travel Organiser's Licence) or ABTA protected.
Under the ATOL financial protection scheme if a holiday provider goes out of business your booking will be refunded. If a company should go bust when you're already abroad your provider will take care of you and fly you home at no extra cost to you. The ABTA scheme offers similar protection for cruises/package holidays without a flight.
It is a legal requirement in the UK that travel companies selling package holidays must covered by the ATOL scheme. Your booking confirmation will show that you are ATOL protected. Keep this document safe and bring it with you on your travels.
If your travel plans have been affected by your holiday provider going into administration and you have a booking with Holiday Extras you will need to log into the Holiday Extras website and select cancel or amend within the booking section.