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We're 30 this year. That's a lot of time and practice making holidays hassle-free. And it's enabled us to forge partnerships and negotiate deals exclusive so we can pass the savings straight on to you.
We put our money where our mouths are. We're so confident our prices can't be beaten that if, by some miracle, you can find the same deal for less, we pick up the bill and you get it for free.
We stay at every hotel we sell and park at every car park we recommend. We know they're good. We know our partners are as dedicated as we are to making your holiday hassle-free. They are our partners and we're proud to work with them.
We make 3 million bookings every year and the number is rising. That's because we've got so many extremely satisfied customers.
Fewer than 0.2% of our customers complain to us about a product or service we've provided. But that's still 0.2% too many. So if we ever get it wrong, our dedicated team promise to sort it out.
We're always here for you, on the phone, by email, or via live chat. You'll get the help and advice you need and it is always, unreservedly FREE.
Our Kent-based call centre boasts 150 experts dedicated to un-hassling your holiday. Their mission is to ensure you're not kept waiting more than 20 seconds when you call, and if you email they'll aim to reply inside 10 minutes.
This is the 3rd year we've made the list of the 100 best companies to work for. We're in at number 19. We firmly believe that a happy company makes for happy customers.