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Best price guarantee

Best Price Guarantee

"Our best price guarantee is the real deal. In 2010 we gave £23,887 back to our customers."

Customer comments

"Your staff gave me a full refund (after I had stayed at the hotel), because the Holiday Inn price was cheaper when booked direct on the HI website. This was much appreciated. "
Mr Tilden

"Very efficient service, best part is price guarantee, which gives confidence"
Mr Wood

"The Holiday Extras service was, as ever, excellent. The price was the cheapest I could find and yet the service was better than those who charge a lot more! I shall definitely continue to use Holiday Extras in the future."
Mr Hall

"Brilliant!! I actually found the price cheaper elsewhere and thought that the price promise would be a gimmick, but no, what a lovely surprise, I GOT ALL MY MONEY BACK".
Mrs Bennett

Best Price Guarantee

Best Price Guarantee

We check over 100 prices a week to bring you some unbeatable deals. If you find the same product or package of products for less within seven days of making and paying for your booking with Holiday Extras then we'll match the price or refund the difference* (*subject to the following terms and conditions)

Terms and conditions (airport parking, port parking, airport hotels, and port hotels):

1. The parking or hotel product, or package of products that you are comparing must be the same in every respect as that which you purchased from Holiday Extras.

2. Where multiple rooms are booked each room is regarded as a separate product.

3. You must make your claim within seven days of making and paying for your booking with Holiday Extras.

4. Successful claims will not be paid until after the return date originally booked.

5. You must use the products or package of products as per the booking against which you are making your claim.

6. Cancellation of the booking cancels your right to claim under this guarantee.

7. Comparison prices must be listed and quoted in pounds sterling.

The following exclusions apply to price comparisons that will be considered as part of any claim made under this guarantee in respect of airport parking, port parking, airport hotel,and port hotel bookings:

1. Prices from other suppliers that are conditional on buying other products

2. Prices that are part of a customer loyalty, members or loyalty reward scheme

3. Prices that are part of a staff discount scheme

4. Prices that are part of any other discount or special offer deal

5. Hotel-with-coach products

6. Hotels or parking in the Republic of Ireland

7. London City Centre hotels

8. Rail packages

Theatre break products

If you find an identical theatre break product or package of products for less within seven days of making and paying for your booking with Holiday Extras, not only will we match the price, but we will also refund a further £10 on your booking.

NOTES

• If you think that you have found the same product or package of products cheaper elsewhere then call us on 0871 360 2100 and let us know. Please note; calls cost up to 10p per minute from a BT landline, calls from mobiles and other numbers may vary. Please make sure that the product or package of products that you are comparing is identical in all respects, and that it meets the terms above. If there is any variation then we cannot match the price or refund the difference.

• All insurance products, coach travel, rail travel, car hire, London city centre hotels and theme park breaks are excluded from the best price guarantee.

• When calculating the best price guarantee we consider only the price of the product or package of products, not any additional fees or charges e.g. credit card surcharges.