Your views

"Once again I was given a speedy and professional service. The staff are always helpful and cheerful over the phone and make sure that you get the best deal around. Holiday Extras always makes your custom and you feel important and are always there to help with any questions or problems."
Mr Lings

"I have used Holiday Extras several times now and have always been delighted with the packages I've purchased."
Mr Sowerby

"Everybody I had contact with at Holiday Extras was polite, helpful and clear on their instructions. Will use again and recommend to others."
Mr Heseyin

"I travel overseas on business many times throughout the year and always use Holiday Extras. Professional, efficient and always great value for money."
Mrs Scarth

"Have used Holiday Extras several times and everything is/happens as promised. The product we purchased was good value for money and we will certainly be using Holiday Extras again."
Mrs Massey

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About you

Our service guarantee

Our service guarantee, here to help you

When you travel there’s a lot to take care of before you even get to the airport. Our aim is to make sorting these things out as easy as possible for each and every one of the 6.2 million people who use our services each year.

"Holiday Extras does what it says on the tin..."

... according to Mr Milner, another satisfied customer. For the past 26 years, we have listened and connected with you, our customers. And we are delighted that a staggering 99.88% of you say you are happy with our service.

What to expect from us

Holiday Extras is a one-stop shop for all your travel add-ons. We offer you the best choice of airport car parks and airport hotels anywhere in the UK. We’re here if things go wrong, and we will follow up every issue you, our customers raise. At Holiday Extras, we make these commitments to you.

1. Commitment to our customers

We’re a people business. Every year, HOLIDAY EXTRAS takes over 3 million bookings from people like you, so we make sure that your satisfaction is paramount. That’s why HOLIDAY EXTRAS is dedicated to making your travelling experience smooth, trouble-free, efficient and secure at lowest possible price. And perhaps that’s why we have over 99% satisfied customers?

2. Commitment to listening

We’re all ears. You want the best deals? You’ve got them. Guaranteed spaces? You’ve got them. Super efficient service? It’s all yours. If we disappoint in any way, complaints are acknowledged within two days and resolved within two weeks. Could that explain why satisfaction among our customers rates over 99%?

3. Commitment to efficiency

Fed up hanging on the telephone? At Holiday Extras’ HQ, our up-to-date systems allow our consultants to answer telephone calls within 20 seconds. Email confirmation will be received within 15 minutes. Payment is instantly authorised and deducted from your bank account overnight. Online, if your query’s not settled by our easily-navigated website, we promise an email response within 48 hours. Another reason why over 99% of our customers express satisfaction?

4. Commitment to 24/7 access

Our wide-awake Call Centre in Kent (no outsourcing here) never sleeps. And rigorous site monitoring and maintenance by our internal tech squad means that our site is operational 98.5% of the time. And that means you can search and book on HolidayExtras.com at any hour, and on any day of the year. It certainly helps satisfy over 99% of our customers.

5. Commitment to reliability

Your booking is safe at Holiday Extras. We have the maximum rated credit rating. Our distinguished travel partners include THOMAS COOK, TUI, EASYJET, SAGA, BA and the AA. Our compliance with Package Travel Regulations requirements is total. And be assured you’ll always be offered the cancellation protection option (allowing full refund** if you need to cancel for any reason) with your airport hotel or parking booking. Could this be why over 99% of our customers are fully satisfied?

6. Commitment to top-flight staffing

Our super-skilled people know the business. And that’s why Holiday Extras has led the field since 1988. We have been named as one of he top performing UK call centres for three years running. Since 2006, we’ve been included in the Sunday Times’ BEST 100 COMPANIES TO WORK FOR. In 2008, Investors In People awarded us their top spot. Could all this recognition explain our scoring 99% customer satisfaction?

7. Commitment to offering lowest prices

Guaranteed, in fact. We demonstrate our value by listing our competitors’ prices online. Every single day, our computer system monitors competitors’ prices automatically. And weekly, we have a team checking over 200 hotel prices. Furthermore, if we get it wrong, you get your parking or room FREE* (FACT: in February 2009, we refunded £1,500 to customers for failing to secure best price). Maybe that’s why 99% of our customers express so much satisfaction?

8. Commitment to guaranteed spaces

Parking space or hotel room, we check availability daily to ensure that we can find what you need for the date that you need it. Perhaps that’s why over 99% of our customers are so satisfied?

9. Commitment to transparency

Goodbye nasty surprises. All charges are clearly explained upfront and you’re always offered alternative options to avoid them. To simplify and ease your choice, all airport hotel and car parking product prices are displayed including and excluding cancellation protection side-by-side. No fees are charged to customers paying by debit card. Credit card users will be charged a small fee to cover our own bank charges. Our system seems to satisfy over 99% of our customers.

10. Commitment to providing peace of mind.

At times, travel can be stressful, but HOLIDAY EXTRAS exists to reduce the irritations. Our commitment to lowest prices, efficient service, helpful staff, no surprises and guaranteed spaces adds up to a large quantity of peace of mind. Your privacy is paramount. All card transactions and personal data are secure: only operational details like car registrations are passed to third parties. And you know what? Over 99% of our customers won’t disagree.

Check the Best Price Guarantee*

If you find the same airport parking, port parking, airport hotel, or port hotel product or package of products for less within 24 hours of making and paying for your booking with Holiday Extras then tell us, and we will give it to you FREE*.

(*Terms and conditions apply ).

Check the Cancellation Charge Waiver**

Select and pay for our Cancellation Charge Waiver when you book your airport parking, port parking, airport hotel, port hotel or hotel-with-parking package, and you will be protected if you cancel your booking in accordance with our cancellation policy. All for as little as 99p per booking.

We're so confident you won't find it cheaper
Our tough tested systems guarantee the best service you can get
Top 50 Call Centre for Customer Service
30 years in the lead and we're still striving to better our game
4 / 5 stars. Makes booking your extras quick and easy
Motivated staff ... dynamic atmosphere ... great for our customers

© 2013 Holiday Extras Ltd, Ashford Road, Newingreen, Kent, UK, CT21 4JF. Tel: 0871 360 2020*
* Calls cost up to 10p per minute from a BT landline, calls from mobiles and other numbers may vary.
HolidayExtras.com, established in 1983, is the UK market leader in pre-booked UK airport hotels and parking. With a turnover of £155m in 08/09, the company made arrangements for 6.2 million travellers, selling 433,186 hotel rooms, 1,114,700 parking bookings as well as travel insurance and holiday car hire. Holiday Extras prides itself on providing the best products, the best service and above all, great low prices.