Where the following words are used in these terms and conditions, they shall have the meanings shown below:
Airport Angel Solo means your airport lounge access service described in these terms and conditions.
Booking means your Airport Angel Solo booking, which entitles you and the Guests (if applicable) to use Airport Angel Solo for the airport lounge, at the date and time specified in your Booking Confirmation.
Booking Confirmation means the email sent to you upon purchase of Airport Angel Solo to confirm your booking.
Customer means the person who purchases Airport Angel Solo whose name appears in the Booking Confirmation.
Fee means the amount you pay for your Booking, which is shown in your Booking Confirmation and which will be displayed before you make your Booking when you select the date, time and airport lounge from the drop down menu on the Website.
Guests means the people entitled to enter the airport lounge in addition to the Customer under the Booking, up to a maximum of 10 people per Booking.
we/us/our means CPP Travel Services Limited.
The website at www.holidayextras.co.uk.
you, your means the Customer.
Information about us
Airport Angel Solo is provided by CPP Travel Services Limited, which is a company registered in England and Wales at Companies House. Our registered office is Holgate Park, Holgate Road, York YO26 4GA and our registered number is 02389644. Our VAT number is 843 1909 25.
Should you have any queries about these terms and conditions you can contact us by email at [email protected] or on 08448 73 13 73 (lines open 24 hours a day, 7 days a week). You can also write to us at the following address:
CPP Travel Services Ltd
The Airport Angel Solo service is subject to these terms and conditions. It is important that you read each section of these terms and conditions carefully to understand the features and conditions of the service before agreeing to them. You may have other rights granted to you by law in addition to those set out in these terms and conditions, which we cannot exclude. Where appropriate, we have set out your rights under these laws. These terms and conditions do not affect those other rights granted by law.
You accept these terms and conditions when you submit your payment details and agree to the payment of the Fee being processed.
Changes to these terms and conditions We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology and changes in payment methods. You will be subject to the terms and conditions in force at the time that you make your Booking, unless any change to these terms and conditions is subsequently required by law or government or regulatory authority.
By placing an order for Airport Angel Solo, you agree that:
(a) you are legally capable of entering into binding contracts;
(b) you are at least 18 years old; and
(c) you are resident in the UK.
How the contract is formed between you and us
Please be aware that your completion of the purchase process, the processing of your payment for the Booking and your acceptance of these terms of sale brings into force a legally binding contract.
The contract formed between you and us will continue until conclusion of the Airport Angel Solo service, in return for payment of the Fee.
As a Customer you, and the Guests if applicable, will have access to the airport lounge at the time and date selected when you purchased Airport Angel Solo, as set out in your Booking Confirmation.
You must provide full and accurate information in connection with your Booking.
You must print out and take a copy of your Booking Confirmation with you to use Airport Angel Solo and gain access to the airport lounge.
Fee and payment
Payment of the Fee must be made through the Website. The Fee is inclusive of VAT.
Your right to cancel
You can cancel your Booking at any time. If you decide to cancel, please call us on the telephone number set out in the Information About Us section above.
If you cancel more than 48 hours prior to the time and date specified in your Booking Confirmation, you will receive a full refund of the Fee paid within 30 days.
If you cancel within 48 hours prior to the time and date of the lounge visit specified in your Booking Confirmation, you will not be entitled to a refund of the Fee.
As a consumer, you are, to the extent that Airport Angel Solo does not constitute a leisure or transport service, in addition entitled to cancel a contract within seven working days from the day after the contract is concluded. If you agree to the service starting before the end of the seven day cancellation period, your cancellation rights will end when performance of the services starts. Performance of the services starts when you access the airport lounge in accordance with your Booking. Accordingly, if this cancellation right applies and the time and date specified within your Booking Confirmation is within seven working days of the date on which you make the Booking, you will receive a full refund of the Fee paid.
Our right to cancel
We may terminate your Booking immediately on notice to you and you will not be entitled to a refund in the event that you are found to be in material breach of these terms and conditions or if you have at any time used your Airport Angel Solo booking dishonestly or agreed to help anyone try to use your Airport Angel Solo booking dishonestly.
Access to the lounges
Airport Angel Solo entitles you, and the Guests if applicable, to visit the airport lounge at the location, time and date selected when you purchased Airport Angel Solo, as set out in your Booking Confirmation.
Entry to the lounge will only be granted upon presentation of your passport, a valid flight ticket and boarding pass for the same day of travel, and your Booking Confirmation.
Rules of the lounges
All participating lounges are owned and operated by third party organisations. You and any Guests must abide by the rules and policies of the lounge you are visiting and any terms and conditions set out by the lounge, which are available direct from the lounge. Any lounge users not complying with those terms may be asked to vacate the lounge facilities.
Some lounges may reserve the right to enforce a maximum stay policy (which is usually 3-4 hours) to prevent overcrowding. This is at the discretion of the individual lounge operator who may impose a charge for extended stays. We are not responsible for any such charges that you may incur.
Some lounges in Europe are located within designated Schengen areas of the airport which means that access is only provided to these lounges if you are travelling between the following countries: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland.
We will do our best to ensure that the benefits and facilities of participating lounges are available as advertised, but we cannot guarantee availability at the time of your visit. We have no control over, nor responsibility for, the facilities offered, the opening/closing times or the personnel employed by the participating lounges. We cannot be held liable for any loss to you, or any Guests accompanying you, arising from the provision or non-provision (whether in whole or in part) of any of the advertised benefits and facilities, save to the extent stated below.
Please note that the lounge operator may charge you for using some of their facilities. Please refer to the individual lounge details at the relevant airport for details. We are not responsible for any such charges that you may incur.
Telephone facilities (where available) will be at the discretion of each lounge operator. Free usage is usually limited to local calls only. Refer to the individual lounge details at the relevant airport. We are not responsible for any charges that you may incur when using telephone facilities in a participating lounge.
The provision of free alcoholic drinks (where permitted by local law) is at the discretion of each lounge operator and in some cases may be limited per customer, or not available. See the individual lounge descriptions for details.
Any Guests accompanying you must be able to present a valid flight ticket, passport and boarding pass for the same day of travel to gain entry to the applicable lounge.
Some lounges may not admit children under a certain age and you should refer to the individual lounge details on the Website for details.
Transfer of rights and obligations
The contract between you and us is binding on you and us and on our successors and assigns.
Your Booking is non-transferable; this means that you cannot transfer, assign, charge, sub-contract or otherwise dispose of your rights or obligations under these terms and conditions or give your Booking away to someone else.
We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.
Our liability to you
Nothing in these terms and conditions shall exclude our liability (if any) to you for:
Subject to the above:
It is your responsibility to be aware of, and on time for, flight times, boarding gates and any other secondary information related to your flight. Participating lounges have no contractual commitment to announce flights and we are not liable for any loss resulting from you and/or any accompanying Guests failing to board their flights.
Waiver of terms and conditions
If we choose not to enforce a term or condition contained in these terms and conditions, this will not prevent us from relying on that term or condition in the future.
If you want to make a complaint, please call us on 08444 127 527 (lines open 24 hours a day, 7 days a week). Alternatively, you can write to us at:
Airport Angel Solo
CPP Travel Services Limited
We will do our best to answer your query within five working days. If no reply has been sent by then, you will be sent an acknowledgement letter to keep you informed of progress.
These terms and conditions are governed by and must be interpreted in accordance with the laws of England and Wales, unless you live in Scotland (in which case Scottish law will apply) or unless you and us agree otherwise.
These terms and conditions and all communications between us will be conducted in the English language.
Airport Angel is a UK registered trademark of CPP Travel Services Limited.
We are committed to meeting the needs of all our customers, including those with special needs. Letters and other documents are all available on request in Braille or large text or on audio tape. Hearing and speech-impaired customers who wish to speak to us and have a textphone available can do so by using the RNIDs Typetalk Relay service. This is available 24 hours a day, seven days a week and allows our customers who find this convenient to contact us via a Typetalk Operator who will relay instructions and other requests verbally to our call centre staff. Please note that to use Typetalk Relay, you must have or be able to get access to a textphone. If so, just dial 18001 and then dial CPPs number; once the call is connected, a Typetalk Operator will join the call to relay your message. CPPs responses will then appear as text on your textphone. For Typetalk, please call 18001 08448 73 13 73. For all other services, including requests for Braille, large print or audio versions of any of our documents, please call the number set out in the Information about us section above. In all cases, well be happy to help.
Data Protection Notice Your personal details
CPP Travel Services Limited is registered as a Data Controller with the Information Commissioners Office under the terms of the Data Protection Act 1998, with the registration number Z1257753. This Data Protection Notice sets out how we use and protect any personal information that is passed to us by Holiday Extras Ltd when you purchase Airport Angel Solo.
If you have any questions about this policy or do not agree with it, please contact us at The Compliance Manager, CPP Travel Services Limited, Holgate Park, York, YO26 4GA.
What personal information do we process?
Holiday Extras Ltd will pass certain information to us about you in order for us to:
We may hold the following information about you:
What do we do with the information we hold?
We use this information to provide you with the service, and in particular for the following reasons:
Whom do we share this information with?
Your personal information will be used for the above purposes by relevant staff in CPP and by those who support them in their roles. It will also be made available to our authorised service providers and third party suppliers which perform certain services on our behalf e.g. providing IT support and maintenance, providing hosting services and providing online payment services. These service providers may have access to personal information needed to perform their functions on our behalf but are not permitted to share or to use such information for any other purpose. We may also share limited personal information with other companies within the CPPGroup Plc group of companies e.g. to the extent needed for proper management and parental analysis and decision making.
We may also disclose your personal data:
We will not transfer, disclose, sell, distribute or lease your personal information to third parties unless we have your permission to do so or are otherwise required or permitted to do so by law.
Direct Marketing and your preferences
As above, we may wish to provide you with information about new products, promotions, special offers and other information which may be of interest to you. We may send you such information by postal mail and telephone, unless you have registered with the appropriate Preference Service. If you prefer not to receive such details, please inform us by using the details in the Information about us section above.
We will ensure that any direct marketing that you consent to receive by electronic means will provide a simple means for you to refuse further marketing. For example, in emails it may provide you with an unsubscribe link, or an email address to which you can send an opt-out request. We will stop any marketing to which you object or withdraw your consent to within a reasonable period, in order to allow sufficient time for the change to be administered. You can change your mind at any time about marketing by using the Information about us details above. In such cases we would not necessarily remove all your personal data from its database(s) but would note your changed direct marketing preferences. How to get copies of or amend the information we have collected
You may request details of personal information which we hold about you under the Data Protection Act 1998 at any time. A small fee will be payable. If you would like a copy of the information held on you please write to us at The Compliance Manager, CPP Travel Services Ltd, Holgate Park, York, YO26 4GA.
If you think any information we have about you is incorrect or incomplete, please write or e-mail us as soon as possible. We will correct or update any information as soon as possible.
Will my personal data be transferred abroad?
European privacy law permits the export of personal data to other countries subject to the provision of adequate levels of protection for the processing of such personal data. We will ensure that transfers outside the EEA are subject to adequate safeguard as data protection standards in those countries may differ from those in the EEA.
If we transfer your personal information to a person, company, office, branch, organisation, service provider or agent in another country, we will make sure that we have appropriate security and privacy measures in place with such third parties covering how they hold and maintain any personal information on our behalf.
Excellent - everything worked as planned, easy and cost effective. 3rd time I have used your service - no problems at anytime. Thanks for making the start and end of my holiday a pleasure.
"A fantastic and hassle free start and end to our holiday - thank you!"
"I have already sent an e-mail to your head office in Ashford, Kent thanking you for a really professional service. We will not hesitate to use you again. What we paid for is what we got without any hidden extras. Many thanks."
"From booking the hotel with parking to been picked back up at the terminal and returning to the hotel for our car not one problem everything ran very smoothly. I will be using you again when I next go on holiday in November. "