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Airport Angel Solo Lounges Terms and Conditions

Definitions

Where the following words are used in these terms and conditions, they shall have the meanings shown below:

Airport Angel Solo means your airport lounge access service described in these terms and conditions.

Booking means your Airport Angel Solo booking, which entitles you and the Guests (if applicable) to use Airport Angel Solo for the airport lounge, at the date and time specified in your Booking Confirmation.

Booking Confirmation means the email sent to you upon purchase of Airport Angel Solo to confirm your booking.

Customer means the person who purchases Airport Angel Solo whose name appears in the Booking Confirmation.

Fee means the amount you pay for your Booking, which is shown in your Booking Confirmation and which will be displayed before you make your Booking when you select the date, time and airport lounge from the drop down menu on the Website.

Guests means the people entitled to enter the airport lounge in addition to the Customer under the Booking, up to a maximum of 10 people per Booking.

we/us/our means CPP Travel Services Limited.

Website

The website at www.holidayextras.co.uk.

you, your means the Customer.

Information about us

Airport Angel Solo is provided by CPP Travel Services Limited, which is a company registered in England and Wales at Companies House. Our registered office is Holgate Park, Holgate Road, York YO26 4GA and our registered number is 02389644. Our VAT number is 843 1909 25.

Should you have any queries about these terms and conditions you can contact us by email at info@airportangel.co.uk or on 08448 73 13 73 (lines open 24 hours a day, 7 days a week). You can also write to us at the following address:

CPP Travel Services Ltd
Holgate Park
York
YO26 4GA.

The Airport Angel Solo service is subject to these terms and conditions. It is important that you read each section of these terms and conditions carefully to understand the features and conditions of the service before agreeing to them. You may have other rights granted to you by law in addition to those set out in these terms and conditions, which we cannot exclude. Where appropriate, we have set out your rights under these laws. These terms and conditions do not affect those other rights granted by law.

You accept these terms and conditions when you submit your payment details and agree to the payment of the Fee being processed.

Changes to these terms and conditions We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology and changes in payment methods. You will be subject to the terms and conditions in force at the time that you make your Booking, unless any change to these terms and conditions is subsequently required by law or government or regulatory authority.

Your status

By placing an order for Airport Angel Solo, you agree that:

(a) you are legally capable of entering into binding contracts;

(b) you are at least 18 years’ old; and

(c) you are resident in the UK.

How the contract is formed between you and us

Please be aware that your completion of the purchase process, the processing of your payment for the Booking and your acceptance of these terms of sale brings into force a legally binding contract.

Term

The contract formed between you and us will continue until conclusion of the Airport Angel Solo service, in return for payment of the Fee.

Booking

As a Customer you, and the Guests if applicable, will have access to the airport lounge at the time and date selected when you purchased Airport Angel Solo, as set out in your Booking Confirmation.

You must provide full and accurate information in connection with your Booking.

You must print out and take a copy of your Booking Confirmation with you to use Airport Angel Solo and gain access to the airport lounge.

Fee and payment

Payment of the Fee must be made through the Website. The Fee is inclusive of VAT.

Cancellation

Your right to cancel

You can cancel your Booking at any time. If you decide to cancel, please call us on the telephone number set out in the “Information About Us” section above.

If you cancel more than 48 hours prior to the time and date specified in your Booking Confirmation, you will receive a full refund of the Fee paid within 30 days.

If you cancel within 48 hours prior to the time and date of the lounge visit specified in your Booking Confirmation, you will not be entitled to a refund of the Fee.

As a consumer, you are, to the extent that Airport Angel Solo does not constitute a leisure or transport service, in addition entitled to cancel a contract within seven working days from the day after the contract is concluded. If you agree to the service starting before the end of the seven day cancellation period, your cancellation rights will end when performance of the services starts. Performance of the services starts when you access the airport lounge in accordance with your Booking. Accordingly, if this cancellation right applies and the time and date specified within your Booking Confirmation is within seven working days of the date on which you make the Booking, you will receive a full refund of the Fee paid.

Our right to cancel

We may terminate your Booking immediately on notice to you and you will not be entitled to a refund in the event that you are found to be in material breach of these terms and conditions or if you have at any time used your Airport Angel Solo booking dishonestly or agreed to help anyone try to use your Airport Angel Solo booking dishonestly.

Access to the lounges

Airport Angel Solo entitles you, and the Guests if applicable, to visit the airport lounge at the location, time and date selected when you purchased Airport Angel Solo, as set out in your Booking Confirmation.

Entry to the lounge will only be granted upon presentation of your passport, a valid flight ticket and boarding pass for the same day of travel, and your Booking Confirmation.

Rules of the lounges

All participating lounges are owned and operated by third party organisations. You and any Guests must abide by the rules and policies of the lounge you are visiting and any terms and conditions set out by the lounge, which are available direct from the lounge. Any lounge users not complying with those terms may be asked to vacate the lounge facilities.

Some lounges may reserve the right to enforce a maximum stay policy (which is usually 3-4 hours) to prevent overcrowding. This is at the discretion of the individual lounge operator who may impose a charge for extended stays. We are not responsible for any such charges that you may incur.

Some lounges in Europe are located within designated Schengen areas of the airport which means that access is only provided to these lounges if you are travelling between the following countries: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland.

Lounge facilities

We will do our best to ensure that the benefits and facilities of participating lounges are available as advertised, but we cannot guarantee availability at the time of your visit. We have no control over, nor responsibility for, the facilities offered, the opening/closing times or the personnel employed by the participating lounges. We cannot be held liable for any loss to you, or any Guests accompanying you, arising from the provision or non-provision (whether in whole or in part) of any of the advertised benefits and facilities, save to the extent stated below.

Please note that the lounge operator may charge you for using some of their facilities. Please refer to the individual lounge details at the relevant airport for details. We are not responsible for any such charges that you may incur.

Telephone facilities (where available) will be at the discretion of each lounge operator. Free usage is usually limited to local calls only. Refer to the individual lounge details at the relevant airport. We are not responsible for any charges that you may incur when using telephone facilities in a participating lounge.

The provision of free alcoholic drinks (where permitted by local law) is at the discretion of each lounge operator and in some cases may be limited per customer, or not available. See the individual lounge descriptions for details.

Guests

Any Guests accompanying you must be able to present a valid flight ticket, passport and boarding pass for the same day of travel to gain entry to the applicable lounge.

Some lounges may not admit children under a certain age and you should refer to the individual lounge details on the Website for details.

Transfer of rights and obligations

The contract between you and us is binding on you and us and on our successors and assigns.

Your Booking is non-transferable; this means that you cannot transfer, assign, charge, sub-contract or otherwise dispose of your rights or obligations under these terms and conditions or give your Booking away to someone else.

We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

Our liability to you

Nothing in these terms and conditions shall exclude our liability (if any) to you for:

  • • personal injury or death resulting from our negligence;
  • • fraud or fraudulent misrepresentation;
  • • any matter for which it would be illegal for us to exclude or attempt to exclude our liability.

Subject to the above:

  • • we accept no liability for any damage or loss caused to you where such damage or loss is not reasonably foreseeable to you and us when you agree to these terms and conditions, including where the damage or loss results from our breach of these terms and conditions and including in respect of loss or damage arising from the use of, or inability to use, any aspect of the Airport Angel Solo service for whatever reason;
  • • we make no warranties, express or implied, as to the results to be obtained from any person from the use of the Airport Angel Solo service;
  • • we make no warranties, express or implied, with respect to the fitness for a particular purpose or use of the Airport Angel Solo service;
  • • we are not responsible for any delay or failure to comply with our obligations under these terms and conditions if the delay or failure arises out of any event which is beyond our reasonable control. Such events shall include any act, event, non-happening, omission or accident beyond our reasonable control;
  • • we accept no liability for any damage or loss caused to you where a lounge operator has refused admission or asked you and/or any Guests to leave because you and/or Guests have not complied with its conditions; and
  • • we are not responsible for any disputes that may occur between you and/or any Guests and a lounge operator which are not in relation to your Booking. All disputes must be settled directly with the lounge in question.

It is your responsibility to be aware of, and on time for, flight times, boarding gates and any other secondary information related to your flight. Participating lounges have no contractual commitment to announce flights and we are not liable for any loss resulting from you and/or any accompanying Guests failing to board their flights.

Waiver of terms and conditions

If we choose not to enforce a term or condition contained in these terms and conditions, this will not prevent us from relying on that term or condition in the future.

Complaints

If you want to make a complaint, please call us on 08444 127 527 (lines open 24 hours a day, 7 days a week). Alternatively, you can write to us at:

Complaints Manager
Airport Angel Solo
CPP Travel Services Limited
Holgate Park,
Holgate Road,
York
YO26 4GA.

We will do our best to answer your query within five working days. If no reply has been sent by then, you will be sent an acknowledgement letter to keep you informed of progress.

Applicable law

These terms and conditions are governed by and must be interpreted in accordance with the laws of England and Wales, unless you live in Scotland (in which case Scottish law will apply) or unless you and us agree otherwise.

These terms and conditions and all communications between us will be conducted in the English language.

Intellectual property

Airport Angel is a UK registered trademark of CPP Travel Services Limited.

Special needs

We are committed to meeting the needs of all our customers, including those with special needs. Letters and other documents are all available on request in Braille or large text or on audio tape. Hearing and speech-impaired customers who wish to speak to us and have a textphone available can do so by using the RNID’s Typetalk Relay service. This is available 24 hours a day, seven days a week and allows our customers who find this convenient to contact us via a Typetalk Operator who will relay instructions and other requests verbally to our call centre staff. Please note that to use Typetalk Relay, you must have or be able to get access to a textphone. If so, just dial 18001 and then dial CPP’s number; once the call is connected, a Typetalk Operator will join the call to relay your message. CPP’s responses will then appear as text on your textphone. For Typetalk, please call 18001 08448 73 13 73. For all other services, including requests for Braille, large print or audio versions of any of our documents, please call the number set out in the ‘Information about us’ section above. In all cases, we’ll be happy to help.

Data Protection Notice – Your personal details

We take the privacy of our customers seriously. When you book the Airport Angel Solo service, you will do this via the Website but under data protection laws, CPP is responsible for its own use of your personal data. CPP engages with Holiday Extras Ltd for processing payments for the Airport Angel Solo service according to strict contractual arrangements in place but Holiday Extras Ltd will also use customers’ personal information for its own purposes. Please refer to the Holiday Extras Ltd privacy policy for more information about how Holiday Extras Ltd will process and use your personal information.

CPP Travel Services Limited is registered as a Data Controller with the Information Commissioner’s Office under the terms of the Data Protection Act 1998, with the registration number Z1257753. This Data Protection Notice sets out how we use and protect any personal information that is passed to us by Holiday Extras Ltd when you purchase Airport Angel Solo.

If you have any questions about this policy or do not agree with it, please contact us at The Compliance Manager, CPP Travel Services Limited, Holgate Park, York, YO26 4GA.

What personal information do we process?

Holiday Extras Ltd will pass certain information to us about you in order for us to:

  • • provide Airport Angel Solo to you;
  • • to contact you regarding any specific enquiry you make.

We may hold the following information about you:

  • • your name and contact information (including e-mail address and mobile phone number) and any other contact details you provide through the Website or otherwise to Holiday Extras Ltd; and
  • • records of any correspondence when you contact us.

What do we do with the information we hold?

We use this information to provide you with the service, and in particular for the following reasons:

  • • to facilitate use of the services we may provide to you;
  • • internal record keeping;
  • • to improve our products and services; and
  • • to communicate with you by e-mail, telephone or post if you have ordered or purchased services or products from us, either regarding the order or purchase or other matters regarding transactions between us or your customer relationship with us.

Whom do we share this information with?

Your personal information will be used for the above purposes by relevant staff in CPP and by those who support them in their roles. It will also be made available to our authorised service providers and third party suppliers which perform certain services on our behalf e.g. providing IT support and maintenance, providing hosting services and providing online payment services. These service providers may have access to personal information needed to perform their functions on our behalf but are not permitted to share or to use such information for any other purpose. We may also share limited personal information with other companies within the CPPGroup Plc group of companies e.g. to the extent needed for proper management and parental analysis and decision making.

We may also disclose your personal data:

  • • in response to a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise its legal rights; to defend legal claims; or as otherwise required or permitted by applicable laws and/or regulations;
  • • when we believe that disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding illegal activity, suspected fraud, or other wrongdoing; to protect and defend the rights, property or safety of us, our customers, staff, suppliers or others; to comply with applicable law or co-operate with law enforcement; or to enforce its terms or other agreements;
  • • to prospective or actual buyers in the event that we sell any of our business or assets.

We will not transfer, disclose, sell, distribute or lease your personal information to third parties unless we have your permission to do so or are otherwise required or permitted to do so by law.

Direct Marketing and your preferences

As above, we may wish to provide you with information about new products, promotions, special offers and other information which may be of interest to you. We may send you such information by postal mail and telephone, unless you have registered with the appropriate Preference Service. If you prefer not to receive such details, please inform us by using the details in the ‘Information about us’ section above.

We will ensure that any direct marketing that you consent to receive by electronic means will provide a simple means for you to refuse further marketing. For example, in emails it may provide you with an ‘unsubscribe’ link, or an email address to which you can send an opt-out request. We will stop any marketing to which you object or withdraw your consent to within a reasonable period, in order to allow sufficient time for the change to be administered. You can change your mind at any time about marketing by using the ‘Information about us’ details above. In such cases we would not necessarily remove all your personal data from its database(s) but would note your changed direct marketing preferences. How to get copies of or amend the information we have collected

You may request details of personal information which we hold about you under the Data Protection Act 1998 at any time. A small fee will be payable. If you would like a copy of the information held on you please write to us at The Compliance Manager, CPP Travel Services Ltd, Holgate Park, York, YO26 4GA.

If you think any information we have about you is incorrect or incomplete, please write or e-mail us as soon as possible. We will correct or update any information as soon as possible.

Will my personal data be transferred abroad?

European privacy law permits the export of personal data to other countries subject to the provision of adequate levels of protection for the processing of such personal data. We will ensure that transfers outside the EEA are subject to adequate safeguard as data protection standards in those countries may differ from those in the EEA.

If we transfer your personal information to a person, company, office, branch, organisation, service provider or agent in another country, we will make sure that we have appropriate security and privacy measures in place with such third parties covering how they hold and maintain any personal information on our behalf.