Airport hotel reviews

Customer feedback
  • Little Foxes

    Yes, everything was great. Actually better than expected!

    Miss Ellenberger 29 Jan, 2015

  • Cambridge Vintage Room

    Everything was perfect, a stress free holiday was had by both of us. Will definatly use you again.

    Mr Stainforth 29 Jan, 2015

  • Hilton

    Hotel and Parking went as planned/expected

    Mr Alden 29 Jan, 2015

  • Cambridge Vintage Room

    Everything went to plan

    Mrs Stacey 29 Jan, 2015

  • Airport Inn

    We couldn't thank the hotel enough.We broke down on the way to Gatwick airport and had to return home to swap vehicles from a car to a large van. If they had not agreed for us to park the van then our holiday could have been ruined. We are truly grateful for their hospitality. The facilities were also very good.

    Mrs Eastwood 29 Jan, 2015

  • Cambridge Vintage Room

    Booking worked well. Cambridge Hotel was decent and transfer to Gatwick smooth. The only fly in the ointment was that on our return we rang the hotel who said 20 minutes to collect us and left us waiting in the cold for 50 minutes without any apology.

    Mr Calvert 29 Jan, 2015

  • Courtyard by Marriott

    The hotel Marriot Gatehouse gatwick was very comfortable and the parking service very efficent.

    Mr Worrall 29 Jan, 2015

  • Holiday Inn

    Bed uncomfortable, Over priced food in restaurant . £8.50 for a glass of wine is ridiculous

    Mrs Drayton 29 Jan, 2015

  • Holiday Inn

    All good, no problems at all, great price.

    Mr Brookes 28 Jan, 2015

  • Ibis

    Everything was as expected and took a lot of stress out of our travel, and yes I would recommend you to friends.

    Mr Cross 28 Jan, 2015

  • Europa

    Bus transfer system changed since we last used Europa hotel. Much longer journey and more expensive

    Mr Cairns 28 Jan, 2015

  • Ibis

    everything went smoothly

    Mr Martin 28 Jan, 2015

  • Hilton with breakfast

    So good, we have booked again, thankyou

    Mrs Stephenson 28 Jan, 2015

  • Cambridge Standard Room

    Good efficient service.

    Mr Bush 28 Jan, 2015

  • Pre paid evening dinner was disappointing because of the lack of choice of courses that are included in this deal. Other than that the hotel was fine.

    Mr Harrold 29 Jan, 2015

  • Holiday Inn

    Everything was fine and we could not fault the hotel for what we paid.

    Mrs Dunmow 28 Jan, 2015

  • Copthorne

    All very easy and simple.

    Mr Carter 28 Jan, 2015

  • Copthorne

    It was all very good indeed

    Mr Wearn 29 Jan, 2015

  • Airport Inn

    Everything was as we hoped, comfortable room, good bar restaurant facility, friendly staff and safe covered in parking.

    Mr Clark 28 Jan, 2015

  • Arora

    Have used before and will use again. Relaxing stay at the hotel with a lovely meal the night before flying. Car delivered promptly to the airport by Maple Manor on our return.

    Mr Wilkinson 29 Jan, 2015

  • Cambridge Standard Room

    Staff A1

    Mr Phillips 28 Jan, 2015

  • Sofitel

    every thing worked well, was exiting Gatwick within 15 minutes passing through customs.

    Mr Saunders 27 Jan, 2015

  • Copthorne

    Everything was very good. Just one niggle that we found £5 for a bottle
    of water for the room excessive.

    Mrs Mothershaw 27 Jan, 2015

  • Hilton

    We had a problem with the lock on our room on our return journey the young man in reception was very polite and helpful.

    Mrs Morris 28 Jan, 2015

  • Courtyard by Marriott

    got what it said on the tin

    Mr Holmes 27 Jan, 2015

  • Ramada Crawley

    The hotel we stayed in was perfect and well priced! They also parked our car in purple parking! Everything went smoothly and no complaints! They were as helpful as anyone could be.

    Miss Adams 27 Jan, 2015

  • Premier Inn North

    I have used holiday extras on many occasions & have always been very pleased with service provided.
    Hotel on this trip was good value
    for money and extremely convenient for airport.

    Mrs Steward 27 Jan, 2015

  • Holiday Inn Worth

    The hotel staff were friendly and helpful. The room was clean, but was a little bit cramped.Breakfast was nice with a wide variety of foods.

    Mrs Warwick 27 Jan, 2015

  • Hilton with breakfast

    Everything went very smoothly and the hotel was exactly as expected and described

    Mrs Chojnowski 26 Jan, 2015

  • Cambridge Standard Room

    Great hotel and parking for 11 days

    Mr Perrett 26 Jan, 2015

  • Days

    I will always use Holiday Extra with confidence and recommend others to do so very help full customer service team easy to use Webb site.

    Mr Uddin 26 Jan, 2015

  • Arora

    very good, the hotel was lovely and the food scrumptious.
    We could not fault our stay.

    Mrs Neale 26 Jan, 2015

  • Cambridge Vintage Room

    Spot on

    Mr Clacke 26 Jan, 2015

  • Hilton

    First class experience will use Hol.Ex. again

    Mr Mcgregor 26 Jan, 2015

  • Premier Inn North

    All of these things. Efficient, ran smoothly and good value as always.

    Mr Haigh 26 Jan, 2015

  • Cambridge Vintage Room

    Transport to airport only half hour not by the event as described

    Mr Laughton 26 Jan, 2015

  • Courtyard by Marriott

    Yes all was as expected

    Mr Allen 26 Jan, 2015

  • Courtyard by Marriott

    It's great to get the hotel stay with parking included, but it's mildly annoying to have to pay the bus fare to the terminal separately

    Mr Bost 26 Jan, 2015

  • Sofitel

    usual good service for our holiday requirements thank you

    Mrs Cleave 26 Jan, 2015

  • Copthorne

    Everything went well, staff lovely only thing I would improve is the bar snack/meal menu. lack of choice

    Mrs Hand 26 Jan, 2015

  • Sofitel

    Perfect start to our holiday

    Mr Adams 27 Jan, 2015

  • Acorn Lodge

    Staff was very helpful. We had our change of clothe's bag with us in the morning, but our car had been moved over night, to sister hotel. Reception staff said she would have the bag put into the car, for when we returned from holiday, IT WAS THERE great. Hotel clean tidy, food good, and bus to airport on time

    Mr Walker 26 Jan, 2015

  • Hilton

    On the whole it was good. The only problem I can comment on is the hotel was over rated and we were woke at 2am by noise in the corridor and banging on the door. We will not stay at the Hilton again even though convenient for the South terminal.

    Mr Tomlinson 25 Jan, 2015

  • Cambridge Vintage Room

    Everything as described at both hotels and everything went smoothly. Thanks

    Miss Pryor 25 Jan, 2015

  • Courtyard by Marriott

    As always an excellent service thank you

    Mrs Stafford 25 Jan, 2015

  • Courtyard by Marriott

    Excellent hotel, very helpful staff, easy and straightforward car parking system and all expertly and cheerfully arranged by hiday extras. Thank you.

    Mrs Macrae 25 Jan, 2015

  • Sofitel

    yes yes and yes. I liked your text reminders, very helpful and efficient. Miles better than the other outfit.

    Mr Williams 25 Jan, 2015

  • Copthorne

    2nd time used - virtually hassle free. Usual need for care drilling down through the internet pages.

    Mr Ellam 25 Jan, 2015

  • Premier Inn North

    Stayed and parked at the Premier Inn Gatwick. Very efficient service.

    Mrs Keitch 26 Jan, 2015

  • Courtyard by Marriott

    All facilities were as described, very good service

    Mr Banton 26 Jan, 2015

  • Hilton

    Booking on line is very easy. I had reason to speak to Customer Service who were most helpful.
    First time we have used meet and greet parking with Hilton Hotel. All went smoothly and we have booked same package for later on in the year.

    Mrs Rawcliffe 24 Jan, 2015

  • Ibis

    Hotel was perfect. Friendly,easy book in and out, and spotlessly clean. Very good combined hotel/parking deal.

    Mr Evans 25 Jan, 2015

  • Premier Inn North

    The restaurant was fully booked and we could not have had a table for 2.5 hrs from when we enquired. We did not know that we would have had to book the restaurant before we even arrived in the hotel!

    Mrs Walton 19 Jan, 2015

  • Cambridge Vintage Room

    Nice room easy smooth transfers would defiantly recommend and will be using again

    Mr Bayliss 25 Jan, 2015

  • Russ Hill

    Thank you everything went very smoothly and was just as described. and I would definitely recommend you to people and would use you again

    Mrs Smith 24 Jan, 2015

  • Holiday Inn

    Good service as usual. Poor service at the Gatwick Holiday Inn was rectified by them, so all was well.

    Mr Venn 24 Jan, 2015

  • Courtyard by Marriott


    Mrs Younis 24 Jan, 2015

  • Booked hotel and parking at a fantastic price. Great service 3*

    Mr Seiles 24 Jan, 2015

  • Sofitel

    Sofitel is always good and the Brasserie meal was excellent

    Mr Coleman 24 Jan, 2015

  • Courtyard by Marriott

    Courtyard by Marriott was very good. Parking reception man excellent and parking back to hotel excellent

    Mr Oliver 24 Jan, 2015

  • Days

    Excellent hotel with great staff.

    Mr Newman 24 Jan, 2015

  • Courtyard by Marriott

    All went smoothly as usual. We use the hotel and parking about 4 times per year and are always completely satisfied.

    Mr Little 23 Jan, 2015

  • Hilton

    Excellent services.
    Very helpful. Used you for nearly ten years and will do again. We changed our minds a the beginning of the holiday and you were brilliant

    Mrs Smith 24 Jan, 2015

  • Holiday Inn

    All details of our stay was excellent also the service we received from your staff was very good and helpful

    Mr Quinney 23 Jan, 2015

  • Hilton

    Car pick up on time.
    Hotel fine
    Car collection about 20 mins wait , so ok

    Mr Stanley 23 Jan, 2015

  • Premier Inn North

    Yes, we were delighted.

    Mrs Storey 23 Jan, 2015

  • Holiday Inn Worth

    very helpful

    Mr Shimeld 23 Jan, 2015

  • Travelodge

    It was absolutely beautiful, just what I wanted! The only improvement would be that the staff were a bit more friendlier (not moody and short with people) and also that it's made more obvious as to whether breakfast or meals are included within the booking as I could not find this out until it was noted on the hotel room!

    Miss Simons 22 Jan, 2015

  • Cambridge Vintage Room

    All went smoothly thanks

    Mr Smith 22 Jan, 2015

  • Airport Inn

    Great value and service, worth booking the hotel room prior to departure, car safely parked undercover for the week we were away, quick pick up on our return, no hassles or issues.

    Mr Charters 22 Jan, 2015

  • Premier Inn North

    I have used you before, I have always found you extremely helpful. Thankyou

    Mrs Jackson 22 Jan, 2015

  • Acorn Lodge

    Hotel and parking were fine with timely transfers.

    Mrs Webster 22 Jan, 2015

  • Hilton

    Everything went really smoothly.Instructions to long stay were clear and the hotel brilliant.Comfortable rooms and great food.Really great to be so close to the departure lounge.

    Mrs Jenkins 22 Jan, 2015

  • Britannia Lodge

    the ibis was a very nice and clean hotel very nice room beds ok and warm toilet very modern and comfortable and has towels and toiletries every thing was nice there nothing to complain about would go back there any time.

    Mrs Jones 22 Jan, 2015

  • Hilton

    Easy to book. Straightforward easy to follow arrangements. Good value.

    Mrs Grinter 22 Jan, 2015

  • Copthorne Effingham

    Everything went very well

    Mr Sellars 22 Jan, 2015

  • Holiday Inn

    Yes all good

    Mrs Taylor 21 Jan, 2015

  • Airport Inn

    Helpful staff and easy process at a reasonable price

    Ms Russell 21 Jan, 2015

  • Airport Inn

    it would have been helpful to have the bar menu and prices in the reception of the hotel as we may not have gone out

    Mr Smith 21 Jan, 2015

  • Sofitel

    Booking the hotel and parking was a great start to my holiday such a pleasure.

    Mr Bostridge 22 Jan, 2015

  • Sofitel

    All went well and hotel was a good choice.

    Mr Cutler 21 Jan, 2015

  • Sofitel

    Yes organised a cot at the Sofitel when I booked a triple room instead of a double with a free cot

    Mrs Murt 21 Jan, 2015

  • Airport Inn

    All as described. Given the low price we were surprised how good the hotel was and undercover car parking was a bonus

    Mr Barber 21 Jan, 2015

  • Ibis

    A very helpful and competent service, it delivered exactly what we wanted at a fantastic price

    Mr Heatley 21 Jan, 2015

  • Hampton by Hilton

    Everything was exactly as we were told it would be. We made a change to our schedule at the last minute, and booked a hotel over the phone, the young lady booked our room and changed our parking arrangements with no fuss at all.

    Mr Sauzier 20 Jan, 2015

  • Hilton

    All very good, from start to finish. Thank you, until next time. Chris

    Mr Denley 21 Jan, 2015

  • Cambridge Vintage Room

    Everything was 1st class as always

    Mrs Castle 21 Jan, 2015

  • Crowne Plaza

    Everything great

    Mrs Ahrens 20 Jan, 2015

  • Courtyard by Marriott

    Everything went smoothly. The hotel was excellent, and car parking and shuttle service as described. Just what was needed to take the stress out of the start and end of our holiday.

    Mr Leitch 20 Jan, 2015

  • Cambridge Vintage Room

    The hotel was lovely, as were the staff, the car was looked after however a bit of tarmac wouldn't go a miss our car was filthy due to being parked on a muddy grass area.

    Miss Still 20 Jan, 2015

  • Hilton

    Directions perfect accommodation perfect

    Mr Richardson 20 Jan, 2015

  • Stanhill Court

    All went well

    Mr Poizat 20 Jan, 2015

  • Courtyard by Marriott

    Brilliant service no need to improve

    Mr Crump 19 Jan, 2015

  • Cambridge Standard Room

    Everything went smoothly. Exactly as described. Hassle free. This is what you want. Will definitely use again.

    Mr Whatmore 19 Jan, 2015

  • All smoothly no hold ups or problems

    Mrs Bickley 19 Jan, 2015

  • Excellent service, staff very helpful.

    Mrs O'brien 19 Jan, 2015

  • Airport Inn

    Nothing can be 10, so I feel 9 is good.

    Mr Middleton 19 Jan, 2015

  • Holiday Inn

    Excellent value, top hotel with high daily room rates. Bargain.

    Miss Game 19 Jan, 2015

  • Courtyard by Marriott

    The hotel was immaculate, the food was really good, well prepared and fresh. The staff very helpful and professional.

    Mrs Park 20 Jan, 2015

  • Airport Inn

    holiday extras so helpful, great start to the holiday booking airport inn, first class will book again

    Mr Brown 19 Jan, 2015