Airport hotel reviews

Customer feedback
  • Airport Inn

    Everything went smoothly, thanks. John

    Mr Bigg 20 Nov, 2014

  • Second time we have used Holiday Extras and would recommend them to friends and family, brilliant service.

    Mrs Palmer 19 Nov, 2014

  • Hilton

    Easy easy easy

    Mr Hammond 19 Nov, 2014

  • Hilton

    The Hilton was good, as always. We had time to try the breakfast this time, which was also very good.

    Mr Gunn 19 Nov, 2014

  • Holiday Inn

    Had to state it was meet & greet as it was on the system as hotel stay with parking

    Mrs Axten 20 Nov, 2014

  • Airport Inn

    Staff helpful, facilities ok for one night stay at the hotel, bus service good but should have said that it stops at different locations before airport

    Mrs Mayhew 19 Nov, 2014

  • Cambridge Vintage Room

    Great staff, very honest and friendly at Cambridge vintage hotel

    Mr Cooney 19 Nov, 2014

  • Hampton by Hilton

    Convenient hotel. Breakfast ok. Liked the products in the bathroom.

    Mrs Hunt 19 Nov, 2014

  • Felbridge

    Good Hotel but difficult to find

    Mrs Clement 19 Nov, 2014

  • Sofitel

    We had an excellent relaxing start and finish to our holiday by staying at the Sofitel Hotel at Gatwick Airport. staff couldn't have been more helpful.

    Mrs West 19 Nov, 2014

  • Holiday Inn

    all good --this is 4th time and everything has gone smoothly in all

    Mr Baker 20 Nov, 2014

  • Courtyard by Marriott

    everything ran very smoothly. no pr0blems.

    Mr Kidd 19 Nov, 2014

  • Hampton by Hilton

    The hotel,was perfect so close to the airport. Staff rooms and food 1st class. Thank you.

    Mrs Borthwick 20 Nov, 2014

  • Holiday Inn

    All went well, bus connection out was quick but had to wait a while for bus coming back - G1 didn't turn up so had to wait for G3. Hotel all good and parking very smooth.

    Mr Haskins 19 Nov, 2014

  • Courtyard by Marriott

    everything went smoothly contributing to a stress free holiday

    Mr Gregory 20 Nov, 2014

  • Sofitel

    Everything went according to plan.

    Mr Smart 20 Nov, 2014

  • Premier Inn North


    Mr Billings 19 Nov, 2014

  • Sofitel

    Staff very helpful and hotel and parking very convenient

    Mrs Simpson 19 Nov, 2014

  • Sofitel

    All the facilities was as described

    Mr Walkinshaw 19 Nov, 2014

  • Premier Inn North

    Facilities were excellent and the staff were extremely helpful thank you. We would use the hotel again if we needed a similar trip!

    Mr Dean 19 Nov, 2014

  • Europa

    All went well as expected

    Mrs Boddy 18 Nov, 2014

  • Acorn Lodge

    Hotel very welcoming and clean transfer just a short journey return journey good as well will definitely use this service again the future

    Mrs Bullard 18 Nov, 2014

  • Sofitel


    Mr Rigby 18 Nov, 2014

  • Acorn Lodge

    Excellent service

    Mrs Armstrong 19 Nov, 2014

  • Hilton

    yes staff very helpful. Lovely big room on our return

    Mrs Gardner 18 Nov, 2014

  • Hilton

    We were very pleased staff extremely helpful when we arrived at hotel and found I had booked wrong night easily sorted by polite staff

    Mrs Taylor 17 Nov, 2014

  • Holiday Inn Worth

    everything was fine. the only fault I could find was the very limited menu for pre booked dinner option at hotel.

    Mr Stone 17 Nov, 2014

  • Sandman Signature

    Everything was very professional and went like clockwork

    Mr Grosvenor 17 Nov, 2014

  • Cambridge Vintage Room

    Hotel with parking at Gatwick just fine. Room a bit small but it was only for a very short night. Shuttle to airport and return worked very well.

    Mrs Foy 17 Nov, 2014

  • Sandman Signature

    Every thing went ok

    Mr Allen 17 Nov, 2014

  • Sofitel

    Very easy service and provided exactly what was offered.

    Miss Findlater 17 Nov, 2014

  • Holiday Inn

    the staff were very helpful & friendly

    Mr Mclean 17 Nov, 2014

  • Copthorne

    Great hotel, prime location, parking easy, meal in hotel good.

    Mr Tucker 17 Nov, 2014

  • Sandman Signature

    Good service

    Mr Wills 18 Nov, 2014

  • Holiday Inn Worth

    staff extremely helpful and polite. everything ran smoothly.

    Mrs Tilt 17 Nov, 2014

  • Hilton

    Very easy to book and everything was exactly as we anticipated.

    Mrs Spiers 17 Nov, 2014

  • Courtyard by Marriott

    Nice hotel easy access to airport

    Mr Miller 18 Nov, 2014

  • Hilton

    could not be better

    Mr Burkwood 18 Nov, 2014

  • Crowne Plaza

    Excellent value

    Mrs Newton 17 Nov, 2014

  • Sofitel Gatwick was excellent and very convenient for terminal.

    Mrs Gutierrez 18 Nov, 2014

  • Courtyard by Marriott

    Easy check in, nice quiet room all the staff were helpful

    Mr Brazier 16 Nov, 2014

  • Courtyard by Marriott

    Everything went very smoothly. No complaints at all.

    Mrs Witter 17 Nov, 2014

  • Hilton

    Phone number for meet and greet would not connect, very quickly sorted by representative at the hotel. Car delivered promptly on our return.

    Mr Pearson 16 Nov, 2014

  • Premier Inn North

    This is the second time we've booked the Premier Inn at Gatwick through Holiday Extras. Both times we have attempted the automated check-in and have had to seek assistance because apparently Holiday Extras bookings do not show up on this. Only a small glitch as everything else was fine.

    Mrs Shirley 16 Nov, 2014

  • Copthorne Effingham

    hotel staff helpful, good facilities no issues

    Mrs Morby 16 Nov, 2014

  • Ramada Crawley

    all as expected,

    Mrs Lloyd-Cox 16 Nov, 2014

  • Sandman Signature

    Did exactly as it said on the tin.

    Mrs Wood 16 Nov, 2014

  • Sofitel

    Booked hotel and meet and greet service. Hotel Sofitel was fantastic, meet and greet - had to wait 30mins for car - did not get service expected

    Miss Lamb 17 Nov, 2014

  • Acorn Lodge

    Everything was smooth, staff were great, room was pleasant, transfer to and from airport quick, great service.

    Miss Mcelwee 16 Nov, 2014

  • Courtyard by Marriott

    Did what it said on the tin

    Mrs Rye 16 Nov, 2014

  • Premier Inn North

    Just right perfect location

    Mrs Vaughan 17 Nov, 2014

  • Courtyard by Marriott

    Stayed at the Marroitt on Gatwick airport. Worked well for me. Walked to South terminal to catch flight. Return caught bus from terminal to hotel. Would have car delivered to airport next time as the bus had several stops before Marriott.

    Mr Sweeney 15 Nov, 2014

  • Sofitel

    Have used Holiday Extras a few times now and everything has run smoothly. Would definately recommend and will certainly use again!

    Miss Roche 16 Nov, 2014

  • Arora

    Facilities and staff very good. Room was very comfortable however, our expectation of the three course evening meal was disappointing. No choice or variety. Ended up spending much more than expected for a meal on the hotel menu. Would use it again with a plan for eating elsewhere or taking a packed lunch.

    Mrs Richards 16 Nov, 2014

  • Courtyard by Marriott

    Everything was as described, staff at hotel very friendly and helpful, good facilities at hotel, no fuss car parking registration desk within hotel itself, good value for money service

    Mr Kennedy 15 Nov, 2014

  • Arora

    Facilities at the Arora Hotel Gatwick as described on the website. 12 nights parking in underground secure car park. No issues at all, all went smoothly.

    Miss Stringer 15 Nov, 2014

  • Hilton

    Booked through travel agent. Hilton Hotel Gatwick has all the facilities you nedd before a flight. Whole booking process went smoothly.

    Mrs Prentice 15 Nov, 2014

  • Acorn Lodge

    No problems all went well

    Mrs Burley 15 Nov, 2014

  • Premier Inn North

    premier inn was excellant did not like self check in we had booked a disabled room but staff were really good and sorted out two rooms together one being the disabled room

    Mr Lawson 15 Nov, 2014

  • Courtyard by Marriott

    Good hotel and car park. Helpful staff etc.

    Mr Halstead 15 Nov, 2014

  • Stunning place

    Mr Singh 15 Nov, 2014

  • Courtyard by Marriott

    Hotel was good but food/bar etc was expensive. Car parking staff were excellent and friendly. Had to wait a while at the airport for the Meet & Greet car delivery though.

    Mr Coombes 14 Nov, 2014

  • Sandman Signature

    All booking process went well - happy with hotel and service however swimming pool was not available as advertised.

    Mr Palumbo 14 Nov, 2014

  • Airport Inn

    Yes all went very well. hotel clean and comfortable. Parking secure but spaces very tight and the one we did find was wet and smelly and there was litter. Staff pleasant and welcoming.

    Mrs Wallace 15 Nov, 2014

  • Airport Inn

    Staff very helpful, hotel was clean, as described, food was average, pub food, didn't use restaurant, ate in bar. It was perfect for a 1 night stay to catch an early flight. Car parking was excellent. Underground, in a bay of its own, no hassle when collecting. Brilliant!!

    Mr Cantlon 14 Nov, 2014

  • Courtyard by Marriott

    Everything fine

    Mr Pocock 14 Nov, 2014

  • Stanhill Court

    A brilliant start to our holiday Stanhill court hotel beautiful

    Mrs Isle 15 Nov, 2014

  • Crowne Plaza

    Excellent hotel. Friendly, helpful staff. Car Parking well organised.

    Mr Wild 15 Nov, 2014

  • Courtyard by Marriott

    Hotel and facilities exceeded our expectations.Gorgeous location.I would have appreciated greater transparency with the car hire extras however-insurances fuel etc...amounted to over £100

    Mr Haward 13 Nov, 2014

  • Hilton

    Used your company many times. Would recommend. Every thing goes smoothly

    Mrs Arnold 13 Nov, 2014

  • Hilton - Extras Offer

    Service was excellent! I had emails to update me on my booking and was easy to check in to my hotel.

    Miss Lloyd 14 Nov, 2014

  • Copthorne

    Everything was perfect .beautiful hotel .staff were very professional would definitely go there again

    Mr Stringer 14 Nov, 2014

  • Acorn Lodge

    All excellent.

    Mr Purdy 13 Nov, 2014

  • Copthorne Effingham

    The facilities were fine but we knew that as we have stayed there several times previously. However, it was very disappointing that the staff forgot to book our taxi to LGW at 05.20hrs and we had to wait for one to arrive, causing some stress regarding check in times etc.

    Mr Jenner 13 Nov, 2014

  • Courtyard by Marriott

    Everything went very smoothly, would use again.

    Ms Evans 13 Nov, 2014

  • Holiday Inn Worth

    Excellent ,highly recomended .

    Mr Shadrouh 13 Nov, 2014

  • Cambridge Standard Room

    Bedroom was good,bed comfy. poor service at breakfast. Sat at the table for a good 5 mins expecting someone to tell you what to do. Eventually we realised that it was self service, tea was cold in pot, cup had crack in it, waiter didn't speak much English. Overall not too bad as I have already recommended you to 3 friends.

    Mrs Brooker 14 Nov, 2014

  • The service was excellent. The member of staff we spoke to was helpful, courteous and knowledgeable. The hotel, a secret hotel, was superb and excellent value for money. Thank you.

    Mr/S Cochranean 12 Nov, 2014

  • Holiday Inn

    All as expected.

    Mr Gillan 12 Nov, 2014

  • Sofitel

    Very smooth experience

    Mr Gleed 12 Nov, 2014

  • Courtyard by Marriott

    Hotel was great, well situated, room was comfortable and well equipped. Would use again

    Mrs Jenkins 12 Nov, 2014

  • Sandman Signature

    Everything described in the package was brilliant and we had no problems with any part of the hotel or the parking purchased, The price was all very good.

    Mr Harris 12 Nov, 2014

  • Copthorne

    Staff were very helpful and answered the calls promptly with no waiting

    Mr Meredith 12 Nov, 2014

  • Courtyard by Marriott

    The hotel was very clean and comfortable - although evening meal in the restaurant wasnt great value. Close to the airport and frequent transfers. Would use again.

    Mrs Holden 13 Nov, 2014

  • Cambridge Vintage Room

    Every thing was very good absolutely no problems

    Mrs Prall 13 Nov, 2014

  • Hampton by Hilton

    Hamptons by Hilton is a very well organised hotel. This is the third time we have stayed there. An excellent selection for breakfast. Have already booked hotel for end of December.

    Mrs Donaldson 12 Nov, 2014

  • Courtyard by Marriott

    Everything was great.polite and helpful staff. Comfortable room. Made getting to the airport a whole lot easier.

    Mr Kay 11 Nov, 2014

  • Sofitel

    Hotel super; staff very helpful & transfer to airport smooth. Car parking super easy; in all FAB!

    Mrs Lefol 10 Nov, 2014

  • Courtyard by Marriott

    Excellent service as usual.

    Miss Williams 11 Nov, 2014

  • Everything was as described everyone we had contact with was very helpful.

    Mrs Page 12 Nov, 2014

  • Crowne Plaza

    Fantastic hotel with really helpful staff.
    Parking worked out well too.

    Mrs Norgrove 11 Nov, 2014

  • Courtyard by Marriott

    Nice hotel,efficient staff,room clean with plenty of room, I would recommend the meet and greet on your return it was so nice not having to get a taxi to the hotel. Have used before and will use again.

    Mrs Martin 11 Nov, 2014

  • Hilton

    Yes - all worked well. HIlton at Gatwick is so convenient and car park was fine.

    Mrs Cooke 11 Nov, 2014

  • Copthorne Effingham

    very good with hotel nice anmart, complimentary upgrade for my wifes birthday with a a bottle of wine include. Much appreciated

    Dr Roe 11 Nov, 2014

  • Hilton

    We had a very comfortable night. The staff were helpful and friendly. The fire alarm was activated during our stay and there was some confusion as to which fire exit to use but a warden quickly took charge of the situation and all was well.

    Mrs Hendry 11 Nov, 2014

  • Courtyard by Marriott

    Staff were very helpful and friendly

    Miss Strudwick 11 Nov, 2014

  • Copthorne Effingham

    Copthorne, Effingham Hotel was good. We were told the airport transfer had to be by taxi (At taxi costs) - No coach transfer offered.

    Mr Nisbet 10 Nov, 2014

  • Acorn Lodge

    good location, great breakfast & friendly helpful staff, rather noisy room & uncomfortable bed let it down.

    Mrs Grimwood 10 Nov, 2014

  • Airport Inn

    The only problem (and this is constructive comment) is that your website won't let you book a package which includes hotel before going away, parking AND hotel on return (if it's a late flight back for example). I had to book a hotel seperately on return. Solve this issue and things would be perfect! Otherwise ... spot on!!!

    Mr Wainwright 09 Nov, 2014

  • Copthorne

    The Copthorne hotel was lovely. The room we had was a suite that had a four poster bed and a jacuzzi bath.
    The transfers to and from the airport were smooth and only took 10 mins. I would definitely recommend staying here and using the parking facilities.

    Miss Brissenden 09 Nov, 2014