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Airport hotel reviews

  • Hilton

    Excellent help from stFf

    Mr Newling 24 Jul, 2017

  • Hampton by Hilton with breakfast

    Booking process was so easy , had a slight problem but was resolved with great customer card :)

    Mr Reynolds 24 Jul, 2017

  • Sofitel

    A very convenient comfortable hotel and ideal for early morning starts. Good food and friendly staff. This was the third time we had stayed with Sofitel.

    Mrs Derosa 25 Jul, 2017

  • Courtyard by Marriott

    Everything up to expectations

    Mr Phillis 24 Jul, 2017

  • Arora

    perfect hotel and parking

    Mr Pheasant 24 Jul, 2017

  • Sofitel

    Beautiful hotel staff very helpful and professional

    Mrs Hennigan 24 Jul, 2017

  • Hilton

    Everything went very smoothly will use this again

    Mrs Bates 24 Jul, 2017

  • Holiday Inn

    Everything was perfect, staff at the hotel were very professional in their manner and approach

    Mr Dando 25 Jul, 2017

  • Holiday Inn

    Very good and it was very painless booking in

    Mr Stowe 24 Jul, 2017

  • Russ Hill

    we have used this facility several times and it is always up to the mark

    Mr Dyer 24 Jul, 2017

  • Russ Hill

    I could not fault our stay, we had an evening meal in the carvery and a buffet breakfast and it was all very nice. Staff were friendly and helpful, room was clean and comfortable and taxis were punctual. I have already told my friends and will continue to recommend the Russ Hill. I hope to stay there aha.

    Mrs Allen 24 Jul, 2017

  • Sandman Signature

    Nothing it was a lovely stay and would be happy to use again

    Mrs James 24 Jul, 2017

  • Express by Holiday Inn with breakfast

    everything went really well just got a little lost from hotel to car park.

    Mr Hughes 24 Jul, 2017

  • Britannia Lodge

    Booked the lodge but got upgraded to the actual hotel.

    Mrs Jones 25 Jul, 2017

  • Sofitel

    All OK

    Mr Pocock 24 Jul, 2017

  • Holiday Inn

    Friendly staff will use again

    Mrs Cumbers 24 Jul, 2017

  • Copthorne with parking at the hotel

    Everything was fine

    Mr Salt 25 Jul, 2017

  • Courtyard by Marriott

    I little pricey for food, however room was amazing and the staff even more so. Would happily stay here again.

    Mr Mcskelly 24 Jul, 2017

  • Ramada Crawley Gatwick

    The car park was in terrible condition and the staff didn't offer to help with taking bags up the stairs. If there was a lift they didn't tell us about it

    Mr Mossop 25 Jul, 2017

  • Russ Hill

    Absolute disaster hotel should be closed down and refurbished the rooms no air con looks like a church inside never again if I should request a refund

    Mr Rulton 25 Jul, 2017

  • Cambridge

    The hotel was very comfortable and clean and a very good price and the advantage of parking for 2 weeks was great.

    Mrs Marshall 23 Jul, 2017

  • Holiday Inn

    Friendly and helpful staff

    Mrs Wall 24 Jul, 2017

  • Arora

    All went well, very courteous staff, excellent car parking.

    Mr Black 23 Jul, 2017

  • Cambridge

    The hotel has just been refurbished and to a good standard a great place to start your holiday friendly staff good food good accommodation

    Mr Callow 23 Jul, 2017

  • Sofitel

    so easy with holiday extras

    Mr Barker 23 Jul, 2017

  • Ibis

    Yes very good x

    Mrs Heredge 23 Jul, 2017

  • Sofitel

    Yes everything was great

    Mr Steggles 24 Jul, 2017

  • Ibis

    It could not have been more efficient and we were very happy with the hotel plus the car arrangements. All went very smoothly.

    Mr Stringer 23 Jul, 2017

  • Copthorne with parking at the hotel

    All first class no problems

    Mr Thomas 23 Jul, 2017

  • Sofitel

    Have stayed here before and all went straight forward this time and very smoothly. Hotel very comfortable and staff friendly

    Mr Bishop 23 Jul, 2017

  • Russ Hill

    We had stayed at Russ Hill Hotel before, and chose it because we were happy with our stay and the benefit of leaving the car safe whilst we were on holiday

    Mr Skelham 23 Jul, 2017

  • Europa

    Better air condition

    Mr Jones 24 Jul, 2017

  • Courtyard by Marriott

    Food was disappointing but everything else was fine

    Mr Harling 23 Jul, 2017

  • Cambridge

    The postcode that you emailed us for the Cambridge was incorrect so it wasn't as easy to find as it should have been.the staff were polite and helpful.we had a very nice meal in their restaurant

    Mrs Belcher 23 Jul, 2017

  • Arora

    We stayed before we flew and on our return. Our upgraded room on our return particularly good as we arrived at 5am so could have a late check out, a very quiet room and great blackout curtains on the windows. Our bathroom on the way out had a leaking drain when you switched it on which we only discovered in the morning. Staff friendly and catering good (and hour).

    Ms Mccullagh 23 Jul, 2017

  • Hilton

    Drop off at LGW entailed a much longer wait than had been advised. Pick up of car was much better

    Mr Dean 24 Jul, 2017

  • Europa

    Hotel was dirty and rundown, staff were very rude, arrived at 3am and no room available, had to wait an hour for a room to be cleaned and it was still filthy - a complete disgrace!!

    Miss Stacey 23 Jul, 2017

  • Courtyard by Marriott

    Everything perfect as usual

    Mr Williams 22 Jul, 2017

  • Holiday Inn

    Hotel was good, staff excellent, location perfect. All went smoothly.

    Mr Cronkrite 22 Jul, 2017

  • Copthorne with parking at the hotel

    Excellent hotel. Great food.

    Miss Rogers 22 Jul, 2017

  • Sofitel

    Everything was good

    Mrs Ryan 23 Jul, 2017

  • Holiday Inn

    Perfect as always. This is our 4th time staying here and the service is excellent.

    Mrs Parsons 23 Jul, 2017

  • Ibis

    Great experience and worked well.

    Mr Doran 22 Jul, 2017

  • Russ Hill

    Yes everything was fine

    Mrs Stirling 22 Jul, 2017

  • Holiday Inn

    Great hotel with parking for a great price. Clean with friendly staff. Definitely stay there again.

    Mrs Gamby 22 Jul, 2017

  • Courtyard by Marriott

    Everything was excellent. We walked from the hotel to the airport terminal. Didn't even need the bus.

    Mr Ash 22 Jul, 2017

  • Hilton

    Everything good and as promised. No delays with check in to hotel. Car drop of and pick up no fuss. Airport lounge bit pricey but good

    Mrs Sheppard 22 Jul, 2017

  • Courtyard by Marriott

    5th time I've used the Marriott would not go anywhere else

    Mr Hopkins 23 Jul, 2017

  • Hilton

    Easy check in . Very pleasant desk staff front area very busy but clean .

    Mrs Waldron 23 Jul, 2017

  • Crowne Plaza

    All good and as expected

    Mr Lloyd 22 Jul, 2017

  • Hilton

    The key of the room didn't work, I had to go 3 times to the receptionist which printed me new keys until someone came up to the room to finally open the door. There is no coffee provided in the rooms which is essential for people that dly before your coffe shop opens, and expected for the price you charge. The window in the room has been smeared with dirt, that looked like it was there for a long time. In general I found the hotel very worn. I work in a hotel myself and was not happy with the stay.
    Linda Swann

    Mrs Swann 23 Jul, 2017

  • Ramada Crawley Gatwick

    Very noisy hotel (people and floorboards etc)
    Very hot rooms

    Miss Tynan 23 Jul, 2017

  • Ramada Crawley Gatwick

    There was no lift so we had to carry 2 heavy cases upstairs. The room was uncomfortably hot and no air conditioning. Sleeping with the window open to try and get some air, we were kept awake until 5 am by noisy young people, drunk, shouting and fighting outside.

    Mrs Coussell 23 Jul, 2017

  • Sofitel

    Used previously, with complete satisfaction. Once again, hotel's facilities were excellent, whilst leaving the car in the on site secure car park (Sofitel) is a great attraction in using your services. Ease of collection etc also problem fee..

    Mr Blaber 21 Jul, 2017

  • Sandman Signature

    Brilliant service all round!

    Ms Gibson 21 Jul, 2017

  • Holiday Inn

    Staff very helpful and all went smoothly. Only one criticism - we had booked breakfast and there were empty trays, no bacon, no mushrooms, no baked beans and no croissants. We were told the bacon would be ready in minutes, not good when you have to catch a flight and told run out of croissants! Disappointing breakfast but first class on everything else.

    Mrs Shepherd 21 Jul, 2017

  • Cambridge

    Cambridge hotel very comfortable and accommodating transfer to airport good

    Mr Baker 21 Jul, 2017

  • Holiday Inn

    Absolutely fine

    Mr Baker 22 Jul, 2017

  • Hilton

    Good hotel. Quite comfortable but very long queue for checking in. After a long drive quite annoying.
    Very easy to get to South Terminal. Evening meal (buffet) very good. Would use again.

    Mrs Kallaway 21 Jul, 2017

  • post code for sat nav incorrect. Rooms in need of TLC. Ok for overnight stay, far away from any amenities apart from hotel would not choose this hotel again.

    Mrs Green 21 Jul, 2017

  • Best Western Skylane

    Aircon in room didnt get cool and fans were in the room. It was baking!!!! Minibus old

    Mrs Gauci 21 Jul, 2017

  • Hilton

    Get rid of purple parking. They are a nightmare to deal with. Plus I paid them to clean my car, there were marks on the inside of the door and dried water marks over the car. They must of cleaned it the day I dropped it off and not the same day I was due back. Not at all happy

    Mr Kaur 21 Jul, 2017

  • Courtyard by Marriott

    No problems ,everything went well

    Mr Wood-Teall 20 Jul, 2017

  • Hilton

    Everything went according to plan and staff were helpful. The only downside to the stay was having to queue for some time to check in on arrival

    Mrs Smaridge 21 Jul, 2017

  • Sofitel

    Yes. Very helpful.All arrangements went to plan. No hitches at Gatwick Sofitel but somewhat disappointed with the services and quality of the No 1 airport lounge. Will not use that again.

    Mr Rose 20 Jul, 2017

  • Everything went really smoothly, staff were extremely helpful, even when we made a mistake in the booking, and we will repeat the experience if flying from Gatwick again.

    Mr Chenier 20 Jul, 2017

  • Copthorne with parking at the hotel

    Yes all% on all counts

    Mr Waters 20 Jul, 2017

  • Hilton

    Great efficient meet and greet service excellent location hotel

    Mr Turner 20 Jul, 2017

  • Hilton

    This booking was superb. From the minute we arrived to when we collected our car. Really well managed, staff were helpful, polite and very very very good

    Mr Rozmus 20 Jul, 2017

  • Courtyard by Marriott

    Very happy with this service

    Mr Hedley 21 Jul, 2017

  • Hilton

    We had twin beds, they were large and extremely comfortable, very impressed. Air con was good too!

    Mrs Cullen 20 Jul, 2017

  • Ramada Crawley Gatwick

    Everything went very smoothly and reliably. Would definitely book again.

    Ms Andrew-Barrett 20 Jul, 2017

  • Hilton

    Yes very helpful

    Mr Carlo 21 Jul, 2017

  • Sofitel

    Very convenient

    Mrs Webb 20 Jul, 2017

  • Cambridge

    Everything was as quoted very happy with the service provided

    Mr Apsey 21 Jul, 2017

  • Copthorne with parking at the hotel

    everything went smoothly; enjoyed my stay at the hotel and would definitely stay there again

    Mrs Christopher 20 Jul, 2017

  • Hilton

    Check in very easy and friendly

    Mr Wheeler 20 Jul, 2017

  • Hilton

    All went well

    Mr Dudley 20 Jul, 2017

  • Best Western Skylane

    Everything went well.

    Mr Verrall 20 Jul, 2017

  • Copthorne with parking at the hotel

    room fairly poor and very hot

    Mrs Nevill 21 Jul, 2017

  • Courtyard by Marriott

    The staff were very helpful. The tv in our original room wasn't working so we were moved straight away to a new room. It would be nice for the rooms to have a fridge as there may be items that need to be kept cool eg medication. The only problem we had was with our car as we booked parking with the accommodation. One of the drivers from the parking company was not careful in the handling and his behaviour while driving our car.This had made us very reluctant to do this again.

    Mr Whitsey 20 Jul, 2017

  • Holiday Inn

    It was our first time and honeymoon.
    Just feel that holiday Inn does not have any unique identity or character like other chains.
    The restaurant is set up all wrong. It's trying to be something it is not plus not forgetting very over priced.
    TV single rubbish.
    The best description I can give is that it is like weatherspoons with the added extra of rooms.
    They should concentrate on finding their own way.
    I don't think I would stay again.

    Mrs Wallington 20 Jul, 2017

  • Sofitel

    Waited for a seat, then waited mins for a drink which we didn't get (gave up)
    Lack of directions to get car on return at hotel. Sofitel

    Mr Masters 21 Jul, 2017

  • Even better than expected the facilities the hotel were exceptional the transport to and from the airport went smoothly no waiting around the drivers were helpful and professional everything stress free

    Mr Steele 19 Jul, 2017

  • The hotel facilities, staff and ease of parking arrangements made it a perfect start to our holiday.

    Mr Robins 19 Jul, 2017

  • Sandman Signature

    Very pleased with the services provided. Would definitely use again.

    Mrs Huxley 19 Jul, 2017

  • Hilton

    Staff very helpful. Dinner excellent. Would suggest getting rid of the bath and putting in a really good shower.

    Miss Winstanley 19 Jul, 2017

  • Holiday Inn

    Everything went smoothly staff very friendly and helpful

    Mrs Strong 20 Jul, 2017

  • Copthorne Effingham

    The facilities were better than anticipated.

    Mrs Swindells 19 Jul, 2017

  • Copthorne Effingham

    Smooth from start to finish and very reasonable in price

    Mrs Lester 19 Jul, 2017

  • Sofitel

    Everything as expected, very good as usual. Always reliable!

    Mr Stone 19 Jul, 2017

  • Copthorne Effingham

    Hotel is quite dated and needs some TLC . Good for parking car for holiday

    Mrs Mosson 19 Jul, 2017

  • Sofitel

    Very Good, easy and convienent

    Mr Taylor 20 Jul, 2017

  • Premier Inn North Terminal

    Staff excellent. Room and food good. Only complaint - no wake up call available

    Mrs Rivera 20 Jul, 2017

  • Holiday Inn

    We booked a quad room for four adults but there was only a bed made up for two people eventually an additional bed was found and the sofa bed made up there was no room to walk around. If the rooms cannot accommodate 4 adults then you should not be allowed to book it that way.

    Mrs Broomfield 20 Jul, 2017

  • Hilton

    Facilities exactly as described. Staff helpful and courteous.

    Mrs Vallis 18 Jul, 2017

  • Holiday Inn

    Very good all round

    Mr Coppard 19 Jul, 2017

  • Hampton by Hilton with breakfast

    Yes ideal travelling with a young family , but would not book purple parking with hotel as it was not ideal as too far away . It also did not run as often as we'd like

    Mr Cook 18 Jul, 2017

  • Holiday Inn

    Very happy, facilities excellent and staff helpful.

    Mr Ball 18 Jul, 2017

  • Copthorne Effingham

    Easy booking and a very good deal. No hitches at all. The rooms were a little dated and tired but comfotable.

    Mr Poulton 18 Jul, 2017