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Airport hotel reviews

  • Courtyard by Marriott

    Hotel fine except for extortionate barprices and inedible overpriced restaurant food

    Miss Hart 15 Jan, 2017

  • Hilton with breakfast

    Everything was fine

    Mr Adams 16 Jan, 2017

  • Holiday Inn

    It was all very good

    Mr Clark 15 Jan, 2017

  • Sofitel

    Been before and all was as comfortable as usual. Nice meal in restaurant etc. However it was NYE Dec but you would not have known it. TV screen with a countdown? Glass of fizz? Popper or two? Member of staff wishing you happy new year? Nope. It could have been any day of the year. Really has put me off. Glass of bubbles at midnight for those in the bar would have been a nice touch.

    Mrs Harris 15 Jan, 2017

  • Hilton

    everything was fine

    Mrs Mahon 15 Jan, 2017

  • Holiday Inn

    Have used Holiday Inn Gatwick several time now for overnight pre flight stay and included parking. It's a format that works well for us, and would do it again when required.
    Hotel staff are friendly and efficient, meals in the Hotel restaurant are fine too.

    Mr Parfitt 15 Jan, 2017

  • Sandman Signature

    room fantastic staff very friendly and helpful

    Mrs Crawford 16 Jan, 2017

  • Holiday Inn

    Yes, v satisfied with hotel and facilities. Staff v helpful and leaving car at hotel was terribly convenient. Only minor negative was that car seems to have been parked in a field so was v muddy but we live in the country so for me that wasn't a big issue. Everything worked very smoothly and I would definitely use this service with Holiday Inn again.

    Mrs Swift 15 Jan, 2017

  • Best Western Skylane

    The hotel was in accordance with the description and was a fair facility for the price paid.

    Mr Smithson 14 Jan, 2017

  • Courtyard by Marriott

    Hotel within the Gatwick Airport complex. Staff helpful & friendly. Easy car parking arrangements. Hotel Hoppa bus to terminals.

    Mr Mainwaring 14 Jan, 2017

  • Hilton

    Everything was great......

    Mr Martin 14 Jan, 2017

  • Cambridge

    Everything was good , no problems what so ever .Many thanks

    Mrs Frary 14 Jan, 2017

  • Airport Inn

    For overnight stay before flight and parking fornights good value for money, only critism bus driver told us wrong number bus stop.

    Mr Paddington 14 Jan, 2017

  • Hilton

    All went smoothly, Purple Parking a long way from the terminals so allow at least mins from drop off at the terminal to drive to the car park and get the bus back.

    Mr Thomas 13 Jan, 2017

  • Europa

    Carpet in rooms need replacing. Very long queues for buffet meal. Good booking in and taxi came on time. Good value for money and great airport hotel to stay for 1 night.

    Mrs Murray 14 Jan, 2017

  • Holiday Inn

    Yes. Very

    Ms Forbes 14 Jan, 2017

  • Hilton

    Facilities were as we expected.The food in the bar was pricey but it were able to walk through to the airport and get a good value meal in the Giraffe restaurant

    Mrs Bundock 13 Jan, 2017

  • Hilton

    Yes thankyou , we even got upgraded

    Mrs Ford 13 Jan, 2017

  • Hotel was good and the staff were ok.

    Mr Culham 14 Jan, 2017

  • Hampton by Hilton with breakfast

    All good and very easy for the departures.

    Mr Pollard 13 Jan, 2017

  • Sofitel

    Staff very help full

    Mr Barrett 13 Jan, 2017

  • Holiday Inn

    All as advertised

    Mr Croft 13 Jan, 2017

  • Arora

    Although we booked and pre-paid for a meal in the restaurant we arrived to find it was closed. Our alternative offering was from the snack menu. This is not what we expected on Christmas Day. If we had been informed beforehand we would never have booked. The food we received was shocking , when we complained the manager just looked at us and walked away.

    Mr Vail 12 Jan, 2017

  • Sofitel

    staff very helpful,everthing run smoothly

    Mr Dries 13 Jan, 2017

  • Russ Hill

    Everything was as expected and very nice, more signs to the hotel required on the roads approaching hotel.

    Mrs Keay 12 Jan, 2017

  • Hilton

    Hotel was fine. Purple Parking miles away, hopeless directions, slow transfers, well below the standard we've found elsewhere.

    Mr Deutsch 12 Jan, 2017

  • Hampton by Hilton with breakfast

    Evening food was disappointing

    Mr Smith 12 Jan, 2017

  • Holiday Inn

    Very good I will be back very soon

    Mrs Fearn 11 Jan, 2017

  • Europa

    Very goid

    Mr Lloyd 11 Jan, 2017

  • Holiday Inn

    Staff were friendly, room was clean, food was good.

    Mrs Edwards 12 Jan, 2017

  • Russ Hill

    yes all friendly staff, gave us extra blankets as it was cold. Radiator needed mending

    Miss Oakley 12 Jan, 2017

  • Courtyard by Marriott

    The only means of ventilating the room is by a very noisy air conditioner. The staff were good.

    Mrs Oxford 11 Jan, 2017

  • Courtyard by Marriott

    Very good service. Loverly room and door to door hassle free to airport. I paid for meet and greet which was spot on.

    Ms Sellars 12 Jan, 2017

  • I had nightmare in terms of the hotel wanted to keep my car keys and I had valuable items in the car (I booked a mystery hotel with parking at the hotel - no mention of my car keys being required or my car being moved. The receptionist asked if I would like a wake up and I asked to book a Taxi and then was so unprofessional as not to book the wake up call or book the TAXI ! Suggest you no longer use this hotel !!!!!

    Miss Kean 12 Jan, 2017

  • Russ Hill

    You need to redecorate, staff were helpful

    Miss Murphy 11 Jan, 2017

  • Hilton

    As always the service was excellent, we have been using your services for many years & will continue to do so. Thank You

    Mrs Broughton 11 Jan, 2017

  • Holiday Inn

    We use this service regularly, where we stay overnight prior to our flights and leave our car, the service is fantastic, booking the car in takes minutes, the hotel rooms are to a very good standard, very happy with the service provided.
    My only minor recommendation for improvement would be the bar costs which are excessive and to enjoy a glass of wine is jaded by the significant cost....I work in London and the cost in the hotel is approximately% higher than I would normally pay. Something to consider perhaps?

    Mr Bell 12 Jan, 2017

  • Premier Inn A23

    We had an absolutely awful nights sleep. The room above us had children running and screaming around jumping on and off the bed crashing and banging.
    Our children's beds we rock hard and they ended up in with us, not that our bed was any softer.
    We had to be up at 4am and went to bed at 8pm probably on average had about
    3 hours sleep, not exactly the ideal start to the holiday as planned.
    When we checked out the receptionist asked how our stay was and I advised her of our issues she said she could of moved us had we asked but I explained that the little amount of sleep we were going to get as it was, I then wouldnt of wanted to of disturbed our children further by moving them. I advised that I manage to keep my children well behaved and respectful of where we are others should manage the same.
    She then advised she will give us a refund under their good night sleep guarantee. Well of as yet I've seen no refund in our our account then today I realised I probably need to go via yourselves as the booking agent.

    Mrs Townsend 12 Jan, 2017

  • Airport Inn

    Yes all was good. Room nice. Bar and food good

    Mrs Harwood 11 Jan, 2017

  • Courtyard by Marriott

    Everything great, except scratch found on car on return. Maple Manor agree to pay for repair, so very good customer service.

    Mr Briggs 11 Jan, 2017

  • Best Western Skylane

    Easy access to airport

    Mr Ledieu 12 Jan, 2017

  • Hilton

    Good rateor the overnight stay

    Mr Gotobed 12 Jan, 2017

  • Hilton

    Checking in was easy.
    Room was as described.
    Staff were helpful &a very pleasant.

    Mrs Morris 11 Jan, 2017

  • The rooms this time were very tired. We upgraded our room but the carpets were threadbear. Such a shame we have stayed several times and each time it gets worse!
    Would book with holiday extras but might avoid Copthorne effingham unless I was getting a good deal.

    Mrs Spillane 11 Jan, 2017

  • Courtyard by Marriott

    Very good stay with great facilities

    Mr Barclay-George 10 Jan, 2017

  • Hilton

    Our room was ok, but there were some disappointing parts...telephone very dusty, very stained chair at desk, black dirt around the top of the bath/tiling. Also, I wanted to phone reception but gave up after trying several times and ringing for absolutely ages!!!!!

    Mrs Potter 10 Jan, 2017

  • Airport Inn

    All went well, booking as requested.

    Mrs Jones 10 Jan, 2017

  • Maple Manor Hotel

    Very clean
    Staff excellent

    Mr Whitehead 10 Jan, 2017

  • Very good

    Mr Sanderson 10 Jan, 2017

  • Crowne Plaza

    The room had mould in it!

    Mrs Jones 11 Jan, 2017

  • Very friendly staff. Helpful with spacious clean room. Taxi cost more than advertised.

    Ms Watts 11 Jan, 2017

  • Sofitel

    A very good start & finish to a holiday. I would use the Sofitel hotel facilities again.

    Mr Parton 11 Jan, 2017

  • Sofitel

    Fabulous service as always

    Mr Monks 10 Jan, 2017

  • Sofitel

    Happy with my booking no problems to report

    Mrs Foster 10 Jan, 2017

  • All very sleek and well organised

    Ms Diamond 10 Jan, 2017

  • Sofitel

    Absolutely flawless!

    Mr Disley 09 Jan, 2017

  • Courtyard by Marriott

    All very good

    Mr Franklin 09 Jan, 2017

  • Sofitel

    Sofitel was fine. Handing over of car was great. Collection of car at meet and greet Gatwick a nightmare!!

    Mrs Dunman 09 Jan, 2017

  • Everything was as we expected , that was our fourth visit .good value , good food , pick ups great , and car was looked after!!

    Mrs Watts 09 Jan, 2017

  • Crowne Plaza

    Everything excellent - only problem was at the hotel (bit little they could have done about it) ... large set of pretty poorly behaved people booked in at same time as us.

    Mr Sproson 09 Jan, 2017

  • Sofitel

    Everything was really good, the valet parking excellent and the staff really helpful.

    Mrs Pawley-London 09 Jan, 2017

  • Sofitel

    The parking gatrage was a bit of a hike and not well sign posted - other than that all was good.

    Mrs Drewery 09 Jan, 2017

  • Holiday Inn

    yes very helpful, a good service

    Ms Bond 08 Jan, 2017

  • Sofitel

    Hotel was very good, but expensive! very close to North Terminal which is why we chose it because of our very early flight.

    Mr Gatehouse 08 Jan, 2017

  • Cambridge Lodge Room

    very friendly people at hotel and mini bus will use again the price was great

    Mr Dunnings 09 Jan, 2017

  • Hilton

    Room was booked wrong. Shocking directions to parking (no postcode). Got charged extra upon my return. Not Happy!!!!

    Mr Dawson 09 Jan, 2017

  • Hilton

    the meals and drinks were way overpriced and not worth hearing. the staff were helpful but unable communicate with us.

    Mrs Battrick 08 Jan, 2017

  • Everything was great clean, warm and comfortable room. Stayed here before and will stay here again.

    Mr Heap 08 Jan, 2017

  • Russ Hill

    Your coffee and tea could be a lot.hotter and the rooms could be warm has had to sleep in a blanket. But the staff where very nice .

    Mrs Chapman 08 Jan, 2017

  • Hampton by Hilton with breakfast

    Hotel was excellent. Staff friendly, quick service. Room & bed very comfortable.

    Mrs Clarke 07 Jan, 2017

  • Sofitel

    All good, staff very helpful

    Ms Rendell 08 Jan, 2017

  • Holiday Inn

    My wife and I were most impressed with the service we received all the staff were helpful and polite

    Mr Mitchell 07 Jan, 2017

  • Best Western Skylane

    Excellent will be booking again

    Mrs Batty 06 Jan, 2017

  • Hilton

    Everything went smoothly, quick drop off and collection of vehicle. Hotel was clean and comfy bed, good food.

    Mr Maguire 02 Jan, 2017

  • Sofitel

    Food at Sofitel was awful.
    Our car was scratched and a wheel damaged by the meet & greet

    Mr Keatley 19 Dec, 2016

  • Acorn Lodge

    Not really, we left car at Acorn lodge, but on our return they informed us it was at a different location which they drove us to. When arriving, no one knew anything about our car. Eventually they allowed me to check through their key system and I managed to locate my keys. Staff at the Cambridge very helpful throughout.

    Mr Bennett 17 Dec, 2016

  • Courtyard by Marriott

    The booking went smoothly, the hotel accommodation was as described.The location was good - although the bus stop at Gatwick airport was some distance from the entrance/exit doors
    The £20 "meal" voucher was misleading - it was only a contribution towards a meal or drinks, both of which cost considerably more

    Mrs Bettles 15 Dec, 2016

  • Sandman Signature

    brilliant hotel fab staff in restaurant

    Mrs Morgan 15 Dec, 2016

  • Cambridge Lodge Room

    Hotel and staff good. But my car was covered all over in farmyard type manure. Windows needed cleaning before we could drive home.

    Ms Gregory 15 Dec, 2016

  • Sofitel

    All ran smoothly. Staff very friendly and helpful. Would definitely use this hotel again if flying from Gatwick

    Ms Hartland 15 Dec, 2016

  • Best Western Skylane

    Good experience all round,would recommend

    Mrs Rowland 15 Dec, 2016

  • Ibis

    Be closer to the Airport?

    Mr Saracouli 15 Dec, 2016

  • Hampton by Hilton with breakfast

    Only thing letting this hotel down is the awful breakfast the rooms are large and clean and you can walk to the terminal

    Mrs Reed 15 Dec, 2016

  • Hilton

    When checking in it was more up selling other products than welcoming
    you

    Mr Hough 14 Dec, 2016

  • Hilton

    Easy to book and pay. But did find it cheaper later.

    Mr Booth 14 Dec, 2016

  • Hotel room very nice & comfortable. staff very polite & service is good. Brilliant transfer from hotel to airport

    Mrs Venes 14 Dec, 2016

  • Russ Hill

    The room was dated and tiny. The shower was hopeless.very disappointed.

    Miss Course 15 Dec, 2016

  • Ibis

    Hotel and parking facilities were excellent.

    Mr Samuel 14 Dec, 2016

  • Ibis

    A comfortable capable hotel ideal for our needs. All went well and according to plan.

    Mr Alexander 14 Dec, 2016

  • Copthorne Effingham

    Everything went to plan

    Mr Martin 15 Dec, 2016

  • Hilton

    Last minute change of hotel, refund on the first, went smoothly and efficiently and with great courtesy

    Mr Vanhegan 15 Dec, 2016

  • Ramada Crawley

    Was a great stay and great start to our holiday

    Miss Crawford 13 Dec, 2016

  • Courtyard by Marriott

    We were very satisfied with the simple smooth process of booking in car and room. The transfer to Gatwick could not have been easier.

    Mr Gibbs 13 Dec, 2016

  • Sandman Signature

    Everything went very smoothly and we were very impressed with our hotel and parking. Perfect start to the holiday.

    Mrs Carr 14 Dec, 2016

  • Sandman Signature

    Lovely hotel, staff helpful and convenient for Gatwick.

    Miss Wilkes 13 Dec, 2016

  • Hilton

    Excellent service all round.

    Mrs Reeves 13 Dec, 2016

  • Express by Holiday Inn with breakfast

    No complaints at all. Everything was excellent.

    Mrs White 13 Dec, 2016

  • Stanhill Court

    We did not get our breakfast in bed

    Mrs Leathwoood 13 Dec, 2016

  • Sandman Signature

    Everything was perfect for start of holiday

    Mrs Warman 13 Dec, 2016

  • Sofitel

    All was fine

    Mr Fisher 13 Dec, 2016