Airport hotel reviews

Customer feedback
  • Holiday Inn

    Staff were welcoming and helpful

    Mr Dean 23 Mar, 2015

  • Hilton

    Everything was fine, the staff were pleasant and we had a lovely meal in Amy's

    Mr Gallivan 23 Mar, 2015

  • Sandman Signature

    Everything was exactly as described hotel was clean, comfortable with large rooms, staff were very friendly and helpful.

    Ms Drew 23 Mar, 2015

  • Airport Inn

    All was OK

    Mr Butcher 23 Mar, 2015

  • Sandman Signature

    Sandman Signature Hotel was great and very good value for money. Purple Parking OK, but quite a wait for the pickup coach (2 others arrived and went as we waited) and then transfer back to the car quite long as it picked up from both terminals. Other parking options (Long Stay North) are better.

    Mr Skinner 23 Mar, 2015

  • Sandman Signature

    Perfect for an overnight stay before an early morning start at Gatwick. Had a lovely relaxing meal, the perfect start to a holiday.

    Mr Bristow 23 Mar, 2015

  • Ibis

    Extremely helpful - both at Ibis and Purple Parking. The room at Ibis was warm, very clean and comfortable.

    Mrs Difolco 23 Mar, 2015

  • Courtyard by Marriott

    Everything went according to plan and we found the accommodation and facilities comfortable and to our liking. Free we-fi would have been appreciated.

    Mr Hayward 23 Mar, 2015

  • Courtyard by Marriott

    All was good, no room for improvements anywhere.

    Mr Baker 23 Mar, 2015

  • Little Foxes

    Staff were brilliant and the whole package was handled smoothly

    Mrs Alexander 23 Mar, 2015

  • Cambridge Standard Room

    No problems.

    Mr Dacombe 23 Mar, 2015

  • Sofitel

    Staff were welcoming. Room was clean ,beds comfortable and bathroom had bath shower and toiletries.The access to north terminal via a covered walkway makes it our first choice for an overnight stay before we fly

    Mrs Maddison-Robert 23 Mar, 2015

  • Sofitel

    First rate.

    Mr Radford 23 Mar, 2015

  • Hilton

    Everything was completely problem free.

    Mrs Morley 23 Mar, 2015

  • Crowne Plaza

    Room adequate for the one night we stayed, staff we're very helpful, reception desk seemed overwhelmed with patrons when we arrived, restaurant food was very good.

    Mr Phillips 23 Mar, 2015

  • Sofitel

    Everything was as promised and all went smoothly. That makes for a good start to a holiday. The Sofitel reception staff were very professional, efficient and polite.

    Mr Claridge 23 Mar, 2015

  • Sofitel

    you can't beat the location

    Mr Brown 22 Mar, 2015

  • Ibis

    Everything went smoothly and staff were very helpful

    Mrs Tsitos 22 Mar, 2015

  • Sandman Signature

    Excellent service

    Mr Oake 23 Mar, 2015

  • Very smoothly. Friendly staff.Great meal in small restaurant before flight, comfortable room and prompt taxi in morning.

    Mrs Whitcombe 16 Mar, 2015

  • Sofitel

    Excellent

    Dr Matthews 16 Mar, 2015

  • Cambridge Standard Room

    All went well. The car park is a very uneven place but so busy I expect there would be no room for parking whilst improvements were being carried out!

    Mr Davis 22 Mar, 2015

  • Days

    EVERYTHING WENT SMOOTHLY, ROOM CLEAN AND COMFORTABLE CAR PARKING EASY. LIFT TO GATWICK AND PICKED UP ON RETURN NO PROBLEMS.

    Mr Sobiechowski 22 Mar, 2015

  • Holiday Inn

    Very welcoming and pleasant reception on arrival. Smooth booking. Very comfortable stay.
    Transfer to airport good. Second night on return from holiday also good. Staff in bar very helpful in getting us food to eat as the kitchen was closed.
    Highly recommend.

    Miss Kennedy 22 Mar, 2015

  • Courtyard by Marriott

    Comfortable, excellent place to stay before flying out of Gatwick, all went very smoothly!

    Mrs Moore 22 Mar, 2015

  • Hilton

    Great

    Mr Griffiths 22 Mar, 2015

  • Sofitel

    Only problem was the room was next to the monorail which ran all night and I had no sleep at all.

    Mrs Clark 22 Mar, 2015

  • Holiday Inn

    more staff when collecting car keys

    Mr Bigg 23 Mar, 2015

  • Hilton

    Whilst the deal was exceptional value we were amazed at the degraded standard and status of the Hilton Hotel. It was like a Premier Inn.

    Mr Elliott 16 Mar, 2015

  • Sandman Signature

    Excellent staff very helpful

    Mr Hessey 18 Mar, 2015

  • Courtyard by Marriott

    staff very good especially the head waiter

    Mrs Cox 22 Mar, 2015

  • Arora

    Staff all good

    Mr Bailey 22 Mar, 2015

  • Acorn Lodge

    All was as described, easy to find and very helpful staff. on a busy road so rear room would be better but i was still able to get a nights sleep, lovely breakfast.

    Mr Piper 22 Mar, 2015

  • Holiday Inn

    Hotel room comfortable. Bus to terminal quick. Meal and drink bought at hotel expensive for what it was.

    Ms Anderson 23 Mar, 2015

  • Courtyard by Marriott

    Everything went smoothly and the transport to the airport was very frequent

    Mrs Coleman 22 Mar, 2015

  • Hilton

    Yes check in and check out was very good. Only downside was that the costa coffee was closed. Was offered coffee by the bar staff, but only a small coffee for same price as a med costa. Lots of people disappointed!

    Mr Sale 22 Mar, 2015

  • Sofitel

    everything perfect as before everything runs like clockwork excellent way to start holiday

    Mrs Trim 22 Mar, 2015

  • Courtyard by Marriott

    perfect

    Mr Wilde 23 Mar, 2015

  • Cambridge Vintage Room

    Room in annexe was very good and quiet.staff very good.

    Mrs Vickers 22 Mar, 2015

  • Holiday Inn

    Everything went 100% smoothly - an excellent service

    Mr Hughes 23 Mar, 2015

  • Copthorne

    Booking was very easy. Hotel is excellent and a very nice way to start the holiday

    Mr Bovis 23 Mar, 2015

  • Ramada Crawley

    Great, pretty much as described, a little tired, but fine for one night before heading on holiday. Great check in guy, so helpful

    Miss Stewart-Day 21 Mar, 2015

  • Ramada Crawley

    everything was fine stall very helpful easy to find and park all good

    Mrs Martin 21 Mar, 2015

  • Hilton

    A simple package. We had a very early check in. We prefer to pay more and know that we simply have to walk to the terminal.

    Ms Hardwick 21 Mar, 2015

  • Premier Inn North

    The staff were so helpful, we arrived to the premier inn at 20:40, and were greeted as soon as we go to reception by a lovely helpful man named Dean, he was very helpful! However me and my partner did not get much sleep as we right next to the monorail that went alongside the hotel so every 2-3 minutes we would hear it go past. The next morning we was greeted by another lovely man named Rafal, he had asked us if we'd slept well and we explained our situation and what had happend and he said that he would fully refund us our money back, however we have still not received the refund! Our overall stay was lovely and the food was delicious in the restaurant!

    Miss Jones 21 Mar, 2015

  • Holiday Inn

    No problem at all, the staff were very helpful, a nice stay.

    Mr Rock 21 Mar, 2015

  • Cambridge Standard Room

    Generally everyone was helpful. The breakfast was not that good (some fruit, yoghurt etc would have been nice . We asked for scrambled eggs and received fried eggs that had been chopped up !! The guy driving the mini bus was exceptional and a great asset to the hotels

    Mr Nightingale 21 Mar, 2015

  • Sofitel

    Very comfortable and quiet room Staff noted 'special assistance' for my husband and gave us a room near lift. very thoughtful.

    Mrs Smith 21 Mar, 2015

  • Stanhill Court

    All was great

    Mr Andersson 15 Mar, 2015

  • Sofitel

    This made our flight from Gatwick very relaxed. The staff were most helpful and the restaurant excellent.

    Mrs Latham 21 Mar, 2015

  • Sandman Signature

    everything fine,young man on desk early in the morning printed off flight details boarding pass as we had forgotten to do it day before, very pleased with his help .

    Mrs Bradbury 21 Mar, 2015

  • Holiday Inn

    The whole experience was first class, no improvement required! Keep it up.

    Mr Titmus 22 Mar, 2015

  • Courtyard by Marriott

    Everything went very smooth without any problems. James in reception was very helpfull as well as the reception manager.
    Thank you very much.

    Mrs Kaja 21 Mar, 2015

  • Russ Hill

    Everything went very smoothly. There were no problems. We would definately use them again.

    Mrs Mcalonan 21 Mar, 2015

  • Copthorne Effingham

    Lovely room, friendly staff an excellent start to our skiing holiday

    Mrs Sowden 21 Mar, 2015

  • Sofitel

    Everything is perfect as far as we are concerned. We always stop the night before our flight here as it's so convenient with the Manor Meet and Greet.

    Mr Nightingale 21 Mar, 2015

  • Courtyard by Marriott

    4th time @ the courtyard by marriott never had a problem.also the same goes for maple manor parking. excellent

    Mr Bowes 21 Mar, 2015

  • Russ Hill

    Staff were very helpful but the carvery dinner was,nt very nice this was included in the price

    Miss Boswell 21 Mar, 2015

  • Courtyard by Marriott

    Nice hotel with friendly helpful staff.
    Leaving the car and arranging to have it meet us at the airport was also exellent.

    Mr Bannister 21 Mar, 2015

  • Airport Inn

    Great location .Easy Parking .

    Mr Parfitt 21 Mar, 2015

  • Airport Inn

    Every thing was ok

    Mr Lewis 21 Mar, 2015

  • Hilton - Extras Offer

    All good. No problems.

    Mrs Robinson 21 Mar, 2015

  • Courtyard by Marriott

    Everything was fine. The car arrived back for us as well.

    Mrs Walden 21 Mar, 2015

  • Hampton by Hilton

    Brilliant service, especially at the front desk from James (the man with the tattoo on his neck). He was polite and got us in a room a bit early which was great. The hotel was very clean, and had everything we needed. Fantastic overall experience.

    Mr Singh 21 Mar, 2015

  • Sofitel

    Yes everything was fine. I was given the message left by my taxi service and the room was very comfortable

    Mrs Plevin 21 Mar, 2015

  • Hampton by Hilton

    Staff were very friendly best hotel to stay for holiday departures very comfy bed.

    Ms Baxter 22 Mar, 2015

  • Hampton by Hilton

    We were delighted with this hotel - it was so easy and convenient and the staff were extremely helpful - thankyou we look forward to using it again.

    Mrs Mears 22 Mar, 2015

  • Holiday Inn

    Very helpful efficient staff on front desk

    Mr Wright 20 Mar, 2015

  • Cambridge Vintage Room

    Extremely helpful staff, basic but clean room. Excellent leave car and shuttle service to airport and back.

    Mr Skett 20 Mar, 2015

  • Days

    No problems - ideal way to start a break - with overnight at local airport hotel

    Mr Bending 20 Mar, 2015

  • Crowne Plaza

    All was as we expected. We so enjoyed the pool for a swim after our long train journey.

    Mrs Franks 20 Mar, 2015

  • Hilton

    Efficient check in and out. Staff very friendly. Comfortable and clean room

    Mrs Thorpe 20 Mar, 2015

  • Holiday Inn Express

    Everything was perfect. On our departure we also commented to the desk staff on the pleasant and most welcoming attitude of a man called Tony who worked in the breakfast room.
    The hotel was perfect for getting to Gatwick car park the next morning where we dropped off our car and went off on holiday. Upon our return the car was ready and waiting, a smooth and well organised Gatwick park and fly experience.

    Mr Burkitt 20 Mar, 2015

  • Stanhill Court

    Very smooth

    Mr Parsons 20 Mar, 2015

  • Waterhall

    Lovely hotel. Staff very helpful. Evening meal was excellent. Definitely stay there again.

    Mr Peacock 20 Mar, 2015

  • Days

    Hotel a bit basic, but OK for one night. On site car parking was useful.

    Mr Self 20 Mar, 2015

  • Acorn Lodge

    Staff were very helpful - carried my case up to 2nd floor without being asked. I had the room up in the eaves of the lodge and contrary to some bad reports of this room I found it to be light and bright and nicely decorated. True the sloping ceilings did make you think about where not to put your head but I found it to part of the charm of the room.
    The food was excellent.
    Transport to the airport was prompt and both drivers were competent and helpful.
    I opted to have my car washed and waxed for my return for just £10 and they did a splendid job.
    All together it was great value for money and I would not hesitate to return - and to the same room!!

    Mrs Newman 20 Mar, 2015

  • Days

    Staff pleasant and helpful. Shuttle bus service, especially at 6:00 am very efficient. Good experience all round.

    Mr Bonner 20 Mar, 2015

  • Acorn Lodge

    Room was very warm and some traffic noise
    Meals very nice.Staff helpful

    Mr Frear 20 Mar, 2015

  • Hampton by Hilton

    the location was excellent, the room was very good. the only downside was a poor menu. Doug .

    Mr Mccormack 20 Mar, 2015

  • Sofitel

    Great hotel smooth check-in and out and collecting our car was hassle free. Perfect start to our holiday.

    Mr Finch 20 Mar, 2015

  • Holiday Inn Worth

    Everything was great apart from the location of the Holiday inn, it's to far away from the airport and down very narrow roads .

    Mr Turrell 20 Mar, 2015

  • Airport Inn

    Very helpful staff.

    Mr Araya 20 Mar, 2015

  • Days

    Staff very helpful accomadation good transfer to airport no hassle

    Mr Stocks 20 Mar, 2015

  • Hampton by Hilton

    A good value for money hotel.
    Well pleased with my stay.

    Mr Phillips 19 Mar, 2015

  • Ramada Crawley

    Everything went very smoothly. The directions to Purple Parking provided by the hotel were better than the ones given with our booking - far easier to follow and more direct. The guy on Reception at Ramada was excellent.

    Mr Haworth 19 Mar, 2015

  • Holiday Inn Worth

    Everything was very good / all ran smoothly

    Mrs Wells 20 Mar, 2015

  • Hampton by Hilton

    Everything went smoothly. All as described, except the creaky floors in the hotel. The staff were helpful

    Mr Mussett 20 Mar, 2015

  • Stanhill Court

    Everything was as described. V.happy with all aspects.

    Ms Arratoonian 19 Mar, 2015

  • Sandman Signature

    Yes.it.was.all.fine....thanks

    Mrs Ellis-Bouzir 19 Mar, 2015

  • Courtyard by Marriott

    Everything went as smoothly as it possibly could.

    Mr Alphey 19 Mar, 2015

  • Crowne Plaza

    Exceeded expectation no problems clean and comfortable staff friendly and helpfol

    Ms Arnold 19 Mar, 2015

  • Cambridge Standard Room

    Difficult to find the car when collecting. Need more lighting

    Mrs Jeans 19 Mar, 2015

  • Yes. Helpful staff and nice hotel. Room was a little small but overall very satisfied

    Miss Murray 20 Mar, 2015

  • Cambridge Standard Room

    The Cambridge was better than expected as most hotels offering overnight stops before flying are usually quite impersonal, but all the staff were pleasant and helpful. Plus the location was very good. Will indeed use this hotel again.

    Mrs Gwatkin 19 Mar, 2015

  • Hampton by Hilton

    Excellent hotel very close to terminal. Friendly welcome and comfortable quiet room

    Mr Ashley-Smith 19 Mar, 2015

  • Sofitel

    Yes thank you we enjoyed our stay and your staff were very helpful. We have stayed with you before and intend to do so again.

    Mr Leach 19 Mar, 2015

  • Sofitel

    EVERYTHING WAS PERFECT

    Mr Jarvis 19 Mar, 2015

  • Hilton

    very helpful

    Mrs Tuttle 19 Mar, 2015

  • Copthorne Effingham

    Very nice hotel with easy on site parking

    Mr Morris 19 Mar, 2015