Airport hotel reviews

Customer feedback
  • Sandman Signature

    Everything was well described. The instructions for checking in to the hotel to getting the car safely parked were clear and concise.

    Mr Vinicombe 31 Jul, 2014

  • Courtyard by Marriott

    Everything ran smoothly, hotel were great when I woke in middle of night having neglected to check in on line for flight, all sorted and printed no hassle. Car exactly where it should be and an easy 5 min walk to the South Terminal and back from the Marriot Courtyard. Have used you before and will again.

    Mrs Debenham 22 Jul, 2014

  • Russ Hill

    Excellent as always been using for the past 10yrs thankyou

    Miss Perry 21 Jul, 2014

  • Hilton

    great experience and would use the service again, however the facilities and food at the Hilton Gatwick had deteriorated greatly in the past year

    Mr Adams 21 Jul, 2014

  • Copthorne Effingham

    Everything went smoothly and facilities was as described

    Mr Ali 19 Jul, 2014

  • Days

    Staff were excellent, car looked after, room basic, as described, very clean, comfortable, tea & coffee available and breakfast tasty. Just one gripe if any was that transport minibus from hotel to airport was a charge, which we assumed would be included in cost.

    Mr Greenleaf 18 Jul, 2014

  • Hilton

    Every thing was as it usually is - perfect

    Mr Cadby 18 Jul, 2014

  • Premier Inn North

    Everything was fine and as expected

    Mrs Tricker 17 Jul, 2014

  • Hilton

    Yes the staff were very nice, my only gripe was the time I had to wait for my car on the return journey, other than that I was very pleased with the service.

    Mr Gardner 17 Jul, 2014

  • Copthorne Effingham

    Hotel was good comfy bed. Breakfast excellent service polite and helpful

    Mrs Taylor 17 Jul, 2014

  • Courtyard by Marriott

    We booked the hotel for one night with parking. After looking at numerous other hotel & parking packages we decided on the Courtyard By Marriott. It was not the cheapest option but one that ticked the boxes & being close to the South Terminal meant that the transfer only took a few minutes. The hotel & the room was of the standard you would expect from a Marriott hotel. The only negative comment I can think of was that the pillows were uncomfortable & did not help towards a restful start to our holiday. We did not use any facility inside the hotel as we decide to eat elsewhere. On booking the car in with Maple Manor we were offered the choice of having the car delivered to the terminal on our retun. Although costing slightly extra, this can be offset when taking into account the cost of the return transfer back to the hotel. Overall I was pleased with the whole package & would book it again, if needed.

    Mr Moore 17 Jul, 2014

  • Sandman Signature

    Everything went smooth, hotel stay & parking. Have used Holiday Extra before so no worries.

    Mr Borg 17 Jul, 2014

  • Acorn Lodge

    The hotel was excellent and the staff very friendly

    Mr Day 17 Jul, 2014

  • Sofitel

    First Class from beginning to end. All arrangements just perfect.

    Mr Kinsey 17 Jul, 2014

  • Hilton

    Everything excellent

    Mrs Strickland 17 Jul, 2014

  • We booked two singles, but got double, they split the beds, but not very convenient, we had to rearrange the beds as the plugs were not accessible.

    Mrs Dawson 16 Jul, 2014

  • Premier Inn North

    Hotel was great price much better than some web sites.

    Miss Charlton 16 Jul, 2014

  • Ibis

    room perfectly adequate for our overnight sleepover before holiday flight. staff friendly on arrival. breakfast was a little confusing but we worked out in the end.

    Mrs Davies 24 Feb, 2014

  • Airport Inn

    Facilities as described, functional room to sleep in, bit warm. Breakfast self service but good enough, staff pleasant. Easy access to and from airport.

    Mr Mr/S 15 Feb, 2014

  • Courtyard by Marriott

    Excellent hotel would most definitely stay again

    Mr Ponting 15 Feb, 2014

  • Premier Inn North

    Everything was spot on

    Mrs Laurence 19 Feb, 2014

  • Crowne Plaza

    Great thanks

    Mrs Smith 17 Feb, 2014

  • Holiday Inn

    Difficult to make add ons after the intial booking

    Mr Pickering 17 Feb, 2014

  • Crowne Plaza

    Everythin ran very smoothly and staff were excellent

    Mrs Hoff 17 Feb, 2014

  • Crowne Plaza

    Yes very smooth

    Mr Hoare 17 Feb, 2014

  • Airport Inn

    The service was very good, with the exception that not all my reservation information was passed on to the hotel. Having pre-booked an evening meal and breakfast with the hotel through your website, the hotel had no notification of these bookings and had to contact yourselves to find out whether we had already paid for these meals. I did not expect that to happen as I had booked and paid for both meals well in advance of my reservation. Fortunately the hotel were very helpful and sorted out this problem without any fuss.

    Mrs Green 17 Feb, 2014

  • Courtyard by Marriott

    All went smoothly

    Mrs Greenland 17 Feb, 2014

  • Russ Hill

    Yes very helpful it was a smooth and professional service

    Mrs Starr 17 Feb, 2014

  • Hilton

    GATWICK HILTON WAS SUPERB, ALSO THE BUFFET WAS EXCELLENT

    Mr Forbes 17 Oct, 2013

  • Hilton

    Staff helpful, food good room clean coach to airport excellent on time

    Ms Sutton 21 Oct, 2013

  • Sofitel

    The one thing that was difficult for us was that we arrived by train, and would have liked clearer instructions about getting to the hotel from Gatwick station. We had to ask several people; it was bewildering. I had phoned for help, but your staff were clearly more used to people arriving by car.

    Mrs Hull 23 Oct, 2013

  • Premier Inn North

    Very pleased with our stay at Premier Inn on outward journey and return journey of holiday. Rooms were welcoming, very clean and facilities excellent. Had lovely evening meal on way out. Booking in was easy and staff very, very helpful.

    Mrs Kennett 24 Oct, 2013

  • Sofitel

    Hotel at Gatwick inside airport, perfect for late flight arrival. Amazingly, no noise!!Extremely comfortable. Price: much cheaper booked through you than hotel.

    Mr Lowe 02 Nov, 2013

  • Premier Inn North

    I stayed at the Premier Inn at the North Terminal at Gatwick Airport. After having a 22 hour day I was exhausted. The reception staff very quickly booked me in so I could go to bed. Room was everything they say in the advert. I was one very happy solo lady. Thank you

    Ms Midgley 31 Oct, 2013

  • Crowne Plaza

    Can't fault anything

    Mrs Kelly 16 Feb, 2014

  • Sofitel

    Yes everything went absolutely smoothly

    Mrs Lewis 16 Feb, 2014

  • Crowne Plaza

    Everything was just marvellous. No problems at all and a very good hotel. I have used you before and will not hesitate to use you again.
    Cheers,
    Ken.

    Mr Tuson 16 Feb, 2014

  • Premier Inn North

    Everything was perfect thank you.The only disappointment was the bath was too deep and shower-head fixed too high and I didn't feel able to use either with confidence.But the staff were very helpful; the hotel was exactly as described in relation to the airport terminal and everywhere was extremely clean.I had had concerns about checking in and using the lifts but all was easy

    Mrs Hills 04 Nov, 2013

  • Sofitel

    Great hotel. So convenient for a Gatwick flight

    Mr Mcdermott 16 Feb, 2014

  • Days

    The transfers from/to the hotel were excellent. We arrived back to the hotel to find the bar closing which was disappointing after a 6 hour flight. However, rest of the hotel stay was great, including the breakfast.

    Mrs Williamson 16 Feb, 2014

  • Crowne Plaza

    Hotel was great only problem was they didn't have our booking and hotel was quite full but hotel was good and gave us a room on the strength of our email receipt. We changed our car details 5 days before leaving and this had not been passed on to Airparks

    Mr Green 16 Feb, 2014

  • Courtyard by Marriott

    Generally fine but we lost out on Marriott Points by using a third party.

    Mr Neffendorf 16 Feb, 2014

  • Hilton

    All went smoothly ,as described no problems ,thank you

    Mr Reading 16 Feb, 2014

  • Days

    Hotel was okay for the price but beds were uncomfortable
    Transfers to the airport were very quick and well organised.

    Mrs Sapsed 16 Feb, 2014

  • Days

    On our return the car wasn't ready to collect but the staff on duty sorted it out very quickly. All OK

    Mrs Mitchell 16 Feb, 2014

  • Sofitel

    Very smooth and easy to book service that provided just what was wanted.

    Mr Johnston 16 Feb, 2014

  • Days

    Everything fine. Great curry at hotel. Transfers easy.

    Mr Ingham 15 Feb, 2014

  • Crowne Plaza

    Everything was easy and very good service, lovely hotel.

    Mr Delderfield 16 Feb, 2014

  • Courtyard by Marriott

    There was a slight delay in the car being returned. Other than that the service was good.

    Mr Robertson 16 Feb, 2014

  • Courtyard by Marriott

    Yes, everything worked well. I had used this hotel before and knew what to expect

    Mrs Halliday 15 Feb, 2014

  • Crowne Plaza

    Excellent!

    Mr Yardley 15 Feb, 2014

  • Courtyard by Marriott

    all OK

    Mr Holmes 15 Feb, 2014

  • Sofitel

    All well. Bed a bit hard in hotel bur very clean and all staff friendly and helpful

    Mrs Hatt 15 Feb, 2014

  • Sofitel

    Yes, everything went as clockwork. Website was very easy and documentation v. clear.

    Mr Jones 15 Feb, 2014

  • Sofitel

    Annoyed with your many prompts to eat at the hotel.

    Mr Evans 14 Feb, 2014

  • Courtyard by Marriott

    V good value.Staff above average. Could nit-pic about bus service (times at Terminal Stops and long hike to stop 9).

    Mr Groundwater 14 Feb, 2014

  • Courtyard by Marriott

    Everything went as planned

    Dr Scott 14 Feb, 2014

  • Crowne Plaza

    Everything went to plan.

    Mr Burrows 14 Feb, 2014

  • Courtyard by Marriott

    We could not fault the service

    Mrs Fairweather 15 Feb, 2014

  • Sofitel

    Sofitel hotel always good and an excellent deal with holiday extras

    Mr Hutchings 15 Feb, 2014

  • Courtyard by Marriott

    Excellent hotel would most definitely stay again

    Mr Ponting 14 Feb, 2014

  • Days

    The room we were in wad tired, the curtain rail fell off, but it wad great value for what we wanted, a night stay and parking for the duration, also the room was clean.

    Mr Owen 14 Feb, 2014

  • Copthorne

    Everything was just as described, our overnight stay was comfortable and the staff were polite and helpful. However, it hadn't been made clear to us that on our return my car would not be where we had left it but moved to adjacent to reception which is a nice touch! But if I hadn't asked, we would have been wandering all over the placed with heavy luggage looking for our vehicle!

    Mr Hetherington 19 Nov, 2013

  • Copthorne

    The Copthorne Hotel is a really great hotel. The food,staff location are great. Even when we returned from holiday they could not of been more helpful as the car would not start they had a booster box to get us going. The only real complaint was that the room we had was extremley cold.The heating did not work and only blew cold air.We did complain before we went to dinner and when we got back to the room they had tried to fixit but could not and had left a small heater this did not really solve the problem. As we were leaving early I mentoned it again when we booked out but there was no real apology. Having stayed here before I was disapointed with the quality of room.

    Mr Moore 18 Nov, 2013

  • Courtyard by Marriott

    We arrived really early expecting to sit in the lobby. Within 30 mins the receptionist had got our room ready for us. Very pleased with our stay

    Mrs Light 21 Nov, 2013

  • Hilton

    Staff helpful - Hilton hotel room was a little on the small side. Car park as described really easy for drop off and collection

    Mrs Goss 19 Nov, 2013

  • Crowne Plaza

    Extremely comfortable hotel with good facilities and close to Airparks car park for transfers to Airport. Everything went as planned.

    Mrs Maile 17 Nov, 2013

  • Crowne Plaza

    the parking was excellent and worked perfectly. The hotel itself was nice but the room I had and the entire floor I was on smelt really strongly of cigarette smoke and actually kept me awake most of the night. I would not stay there again .

    Miss Westwood 22 Nov, 2013

  • Sofitel

    Very good - helpful staff, but it would be greatly improved if the air conditioning worked efficiently. The room was far too hot. It was reported but nothing could be done to improve the temperature.

    Rev Clark 25 Nov, 2013

  • Courtyard by Marriott

    staff very helpful at check in but the staff in the restuarant i found very slow and didn't want to serve us as quickly as they could have.

    Miss Bennett 27 Nov, 2013

  • Britannia Lodge

    The overnight hotel was clean but could do with some attention especially the public areas as it looks tired

    Mrs Johnson 05 Dec, 2013

  • Premier Inn North

    Extremely pleasant and efficient staff. Good quality room, very good restaurant and very close to airport for maximum convenience

    Mrs Heffernan 04 Dec, 2013

  • Ibis

    The hotel was nice but the bar prices I thought were far too high. £8 for a cup of tea and pint of Guinness was a shock

    Mr De'ath 13 Dec, 2013

  • Premier Inn North

    All went smoothly. Easy to find Premier Inn Gatwick North Terminal, across the road and always very pleasant hotel to visit.

    Mr Perks 14 Dec, 2013

  • Crowne Plaza

    The Crown Plaza at Crawley was excellent, the staff could not do enought for us. The Concierge was most pleasant and helpful and should be commended on the service he gives!

    Mrs Battersby 17 Dec, 2013

  • Premier Inn North

    The hotel was convenient, clean and comfortable. Check-in and checkout was swift. All that you need from an airport hotel.

    Ms Davies 20 Dec, 2013

  • Sofitel

    yes - all was good

    Mr Murphy 13 Feb, 2014

  • Premier Inn North

    Very good

    Mr Sweeney 13 Feb, 2014

  • Ibis

    The hotel was just as you described it , will stay again next trip thank you .

    Mr Webb 13 Feb, 2014

  • Courtyard by Marriott

    Everything was fine

    Mr Small 13 Feb, 2014

  • Sofitel

    All worked out very smoothly - stayed at Sofitel Gatwick where there is parking and very easy access to the airport.

    Dr Warne 14 Feb, 2014

  • Courtyard by Marriott

    We booked a taxi service from our hotel at Gatwick. We had a text to say it was waiting outside but it wasn't.It was over ten minutes late. We phoned from baggage reclaim to say we needed to be picked up. We were told it was on its way. But it wasn't. We were very cold and tired and fed up waiting outside for over half an hour.

    Ms Attenborough 13 Feb, 2014

  • Airport Inn

    Lovely stay and good value. Thank you

    Mrs Brown 13 Feb, 2014

  • Premier Inn North

    Everything was fine except the directions to the Premier Inn Gatwick North were very poor.

    Mr Bolton 13 Feb, 2014

  • Sofitel

    Everything ran very smoothly. Would recommend. Everything happened exactly as described.

    Mr Liddington 01 Jan, 2014

  • Courtyard by Marriott

    Always stay here about 4 times a year. Great hotel rate being so close to the airport. Great staff and always a quiet night sleep

    Mr Prosser 01 Jan, 2014

  • Sofitel

    everything was great

    Mr Batcheldor 01 Jan, 2014

  • Russ Hill

    Very comfortable hotel and good value meal.

    Mrs Vinall 01 Jan, 2014

  • Hilton

    Everything went smoothly except we went to the wrong bus stop on our return. Apart from that everything was fine

    Mrs Foster 01 Jan, 2014

  • Hilton

    Paid for 4 star hotel at Gatwick and the children's beds were bunk beds which creaked all night long, no one got much sleep and not much fun before an early flight. Also the car parking service booked with the hotel booking - basically waved goodbye to the car and kept our fingers crossed it was returned, well we got it back tonight and still waiting for an answer why all the radio settings have been lost and the clock was reset to midnight.

    Mrs Lockett 01 Jan, 2014

  • Courtyard by Marriott

    very easy to book in and out, no problems what soever,hotel food and drink however extortionate.

    Mr Jones 01 Jan, 2014

  • Airport Inn

    They were excellent, will def use you again, thank you

    Mrs Jones 01 Jan, 2014

  • Airport Inn

    The reception bloke was extremely arrogant and rather unhelpful. Gave me the wrong directions and I ended up staying at the wrong car park. Wasn't impressed with hotel service one bit.

    Miss Hale 08 Jan, 2014

  • Holiday Inn

    Hotel eating facility messy and very busy. Staff worked hard but there were not enough of them given holiday time. Several screaming children (playing, not crying) and despite requests, no one did anything to lessen the disturbance. Otherwise, the hotel and bus services were superb.

    Mrs Lang 06 Jan, 2014

  • Sofitel

    The staff were very helpful.
    I made a mistake when I booked online forgetting to book car parking. I phoned the office and the young lady kindly cancelled my reservation and rebooked for me. She was friendly, efficient and prompt. I would definitely use your service again. Thank you.

    Mrs Lucas 04 Jan, 2014

  • Russ Hill

    Everything was as promised and seamlessly executed

    Mr Ford 02 Jan, 2014

  • Crowne Plaza

    Better sign posting when collecting the car on arrival

    Miss Linnett 06 Jan, 2014

  • Courtyard by Marriott

    Perfect, even got call back to see if everything ok

    Mr Hendy 02 Jan, 2014

  • Sofitel

    We were absolutly delighted with all the arrangements, it was made so easy from the start and their attention to detail all the way through made the whole experience so enjoyable.

    Mrs Oakley 06 Jan, 2014

  • Holiday Inn

    Perfect! Only one problem on way back there was no coach to collect us from the airport at 12.30 in the evening and after a long flight they only do every half hour and they did not arrive. All other facilities excellent

    Mrs Carr 07 Jan, 2014