Airport hotel reviews

Customer feedback
  • Hilton

    Clearer instructions for the parking/ ticket validation process

    Miss Grigsby 28 Aug, 2014

  • Copthorne

    We use Holiday Extras all the time when travelling via LGW and find them to be professional, efficient and excellent value for money.

    Mr Jenner 28 Aug, 2014

  • Courtyard by Marriott

    No problems at all and extras were all sorted when arrived.

    Miss Mckinna 28 Aug, 2014

  • Holiday Inn

    Very pleased with accomodation recommend taxi transfer to north terminal

    Mr Netherway 27 Aug, 2014

  • Travelodge

    excellent service and everything went smoothly,would use again .

    Mr Emmett 28 Aug, 2014

  • Travelodge

    Staff were lovely, parking was as expected. Hotel a little below par.

    Mrs Williams 27 Aug, 2014

  • Premier Inn North

    All was great. No problems at all.

    Miss Gendall 28 Aug, 2014

  • Courtyard by Marriott

    Excellent hotel & facilities quick & convenient

    Mr Nelmes 27 Aug, 2014

  • Sofitel

    Excellent in every respect

    Mr Jones 27 Aug, 2014

  • Hilton

    Everything went really well the communicatins from the start were first class and the service throughout was very good

    Mr Vaughan 26 Aug, 2014

  • Holiday Inn Worth

    Could not fault anything - room was clean big enough for 2 adults and 2 children. Reception staff very friendly and generally pleased with the whole package I booked (1 night stay with 14 days parking for under £100! Definitely recommend to friends and family

    Miss Baxendale 25 Aug, 2014

  • Hilton

    Have used Holiday Extras many times. Service is always excellent and we have never had any issues. Can highly recommend.

    Mr Lifton 23 Aug, 2014

  • Hampton by Hilton

    Everything went as planned. Hotel fantastic. Trouble free parking. Have booked my daughter in for a stay before her flight

    Miss Young 23 Aug, 2014

  • Sofitel

    Valet parking excellent, have stayed at Sofitel hotel before, staff in The Brasserie very helpful.

    Mr Reeve 21 Aug, 2014

  • Courtyard by Marriott

    We always stay at this particular hotel. It is friendly and welcoming and within walking distance of the airport. We booked online having received an email from Holiday Extras and received an additional discount.

    Mrs Jarrett 20 Aug, 2014

  • Travelodge

    Very easy online booking experience, great value for parking and overnight stay in a family room @ the travel lodge. Would definitely use again next year. Only slight confusion we did have was our paperwork said we were booked to park at Airparks but the sign for the car park is purple parking so we drove past a few times as it was very dark.

    Mr Beech 20 Aug, 2014

  • Courtyard by Marriott

    Yes, the hotel and car parking were all we expected and everyone most helpful. We were supposed to arrive back at North Terminal and instead arrived at South. The car was diverted to meet us at South, the staff were so kind to help us so quickly.

    Mrs Oakley 21 Aug, 2014

  • Hilton

    Everything went very smoothly. So relaxing to be able to just walk to the terminal in the morning. Everything exactly as described, will definitely use again.

    Mrs Furlong 19 Aug, 2014

  • Sofitel

    Yes,everything went smoothly,the facilities were just as described-very convenient,the staff were helpful and professional. Really,no less was expected,and we were not disappointed;the confidence was justified. Not bad at all.

    Mr Olaitan 18 Aug, 2014

  • Acorn Lodge

    from checking into the hotel the night before flying,to picking car up after holiday everything perfect

    Mr Cottam 16 Aug, 2014

  • Airport Inn

    As always, hotel was welcoming, clean, comfortable, and close to airport. The parking was in a VERY tight multi-storey, but OK. Efficient bus to and from airport.

    Mr Dunn 15 Aug, 2014

  • Sofitel

    Very good hotel, parking was efficient and on site. We have already booked with you for October and March - thank you

    Mr Middleton 15 Aug, 2014

  • Sandman Signature

    room was very comfortable. Hotel easy to find. Staff very courteous. We were only with you overnight as we had a very early flight but the arranged taxi was prompt and again gave an excellent service

    Mrs Bugg 14 Aug, 2014

  • Acorn Lodge

    Everything went very smoothly. My flight was delayed by 5 hours on the return trip but there was no quibbling about my late arrival back to pick up my car

    Mr Scattergood 13 Aug, 2014

  • Courtyard by Marriott

    Excellent hotel and car parking arrangements and so handy for the airport.

    Mr Fitzgerald 13 Aug, 2014

  • Stanhill Court

    This was our second time of using holiday extras and again It was easy to use the booking system and all went really smoothly. This time we decided to stay a little further off the airport and the hotel recommended was perfect, a country house in tranquil surroundings with superb food, a great way to start our holiday !

    Mrs Marshall 12 Aug, 2014

  • Sandman Signature

    Reception staff where you drop the car off are miserable expect you to know what to go just as bad on the way back.

    Mr Martin 13 Aug, 2014

  • Facilities as described and parking pick up worked perfectly.

    Mr Soanes 12 Aug, 2014

  • Stanhill Court

    The hotel (sat hill court) was amazing and a lovely place to stay. Parking was sufficient and car was fine. Easy to get to from the M25 and near to gat wick for flights

    Mrs Burgess 12 Aug, 2014

  • Everything was perfect thank you! It was a last minute booking only a couple of hours before & booked the mystery hotel, not knowing which one but the price was very fair just knowing it was 4 star at Gatwick North & all the hotels I'd tried with rooms under £100 on other websites were full. Then by chance I came across Holiday Extras & saw the offer & booked it immediately. The hotel was great, check in was quick & the room was perfect. Would definitely book through again & recommend Holiday Extras! Saved the day for us!!

    Ms Milward 11 Aug, 2014

  • Holiday Inn

    By staying overnight at the Holiday Inn at Gatwick it certainly started our holiday off well and we felt totally relaxed instead of hassled and stressed. Would highly recommend.

    Mrs Terry 12 Aug, 2014

  • Ifield Court

    Once again the transfer to and from the hotel was easy. It is especially helpful that the taxi company text details of the car when it arrives to collect you at Gatwick. This is the 3rd year we have used Little Foxes / Ifield Court and we will definitely use the service again.

    Ms Reade 11 Aug, 2014

  • Holiday Inn Worth

    Second year running both our families have booked holiday inn gatwick worth. Very pleased both times, easy to find, great rooms good bar and food,very helpful staff.Peace of mind knowing car is safe and all at a good price,will use again.

    Mr Dungey 11 Aug, 2014

  • Sandman Signature

    Stayed at the Sandman signature, had a nice meal, big room. Friendly staff gave me great directions to purple parking, parked car picked it up after hols. Great no problems at all it did exactly what it said. I woudn`t hesitate to use the service again. Result!

    Mr Slocombe 10 Aug, 2014

  • Courtyard by Marriott

    Excellent hotel within walking distance of the South Terminal, with helpful and friendly staff and clean, spacious rooms.

    Mr Tebble 10 Aug, 2014

  • Courtyard by Marriott

    We chose to stay overnight with meet and greet parking as well as pre booking the seats of our choice on the flights. Using the VIP Lounge was a great start to our holiday. All these little extras meant that our holiday got off to a perfect start.

    Mrs Pike 08 Aug, 2014

  • Sandman Signature

    Facilities were all fine, but the car park was very difficult to find. I had to stop, then use Google to find a postcode for my sat nav. Why can't you provide this postcode?

    Mr Burridge 07 Aug, 2014

  • Hilton

    Stayed at Hilton Gatwick , and did meet and greet with Maple Manor , worked really well , they we waitng for us on both arrivals , great when you get back in the early hours .

    Mrs Rowley 07 Aug, 2014

  • Hampton by Hilton

    No complaints

    Ms Tyler 05 Aug, 2014

  • Premier Inn North

    was pleased just needed to be a little clear where to collect room card from when you get out the lift to reception

    Miss Hazell 05 Aug, 2014

  • Great service from Holiday Extras and a perfect and relaxing stay

    Mrs Evans 05 Aug, 2014

  • Europa

    Friendly, knowledgeable staff and very quick & easy booking. Only down side was that the booking was not completely relayed to the hotel so I had to wait for quite a while when I went to check in, as the hotel had to get in contact with Holiday Extras to get confirmation.

    Mr Matthews 05 Aug, 2014

  • Premier Inn North

    Everything was A1

    Mr Osborne 05 Aug, 2014

  • Sofitel

    Excellent, as ever

    Mrs Randall 05 Aug, 2014

  • Holiday Inn Worth

    Great value for money stay and parking at Gatwick Worth Holiday Inn, I would definitely book again when travelling!!

    Mr Martin 05 Aug, 2014

  • Sofitel

    Superb hotel. Great deal for dinner and breakfast. Walkway to lgw north and easy access to South. love the Sofitel. Well organised parking package

    Mrs Young 04 Aug, 2014

  • Holiday Inn

    Smooth process. All went according to plan!

    Mr Smith 03 Aug, 2014

  • Sandman Signature

    Everything was well described. The instructions for checking in to the hotel to getting the car safely parked were clear and concise.

    Mr Vinicombe 31 Jul, 2014

  • Courtyard by Marriott

    Everything ran smoothly, hotel were great when I woke in middle of night having neglected to check in on line for flight, all sorted and printed no hassle. Car exactly where it should be and an easy 5 min walk to the South Terminal and back from the Marriot Courtyard. Have used you before and will again.

    Mrs Debenham 22 Jul, 2014

  • Russ Hill

    Excellent as always been using for the past 10yrs thankyou

    Miss Perry 21 Jul, 2014

  • Hilton

    great experience and would use the service again, however the facilities and food at the Hilton Gatwick had deteriorated greatly in the past year

    Mr Adams 21 Jul, 2014

  • Copthorne Effingham

    Everything went smoothly and facilities was as described

    Mr Ali 19 Jul, 2014

  • Days

    Staff were excellent, car looked after, room basic, as described, very clean, comfortable, tea & coffee available and breakfast tasty. Just one gripe if any was that transport minibus from hotel to airport was a charge, which we assumed would be included in cost.

    Mr Greenleaf 18 Jul, 2014

  • Hilton

    Every thing was as it usually is - perfect

    Mr Cadby 18 Jul, 2014

  • Premier Inn North

    Everything was fine and as expected

    Mrs Tricker 17 Jul, 2014

  • Hilton

    Yes the staff were very nice, my only gripe was the time I had to wait for my car on the return journey, other than that I was very pleased with the service.

    Mr Gardner 17 Jul, 2014

  • Copthorne Effingham

    Hotel was good comfy bed. Breakfast excellent service polite and helpful

    Mrs Taylor 17 Jul, 2014

  • Courtyard by Marriott

    We booked the hotel for one night with parking. After looking at numerous other hotel & parking packages we decided on the Courtyard By Marriott. It was not the cheapest option but one that ticked the boxes & being close to the South Terminal meant that the transfer only took a few minutes. The hotel & the room was of the standard you would expect from a Marriott hotel. The only negative comment I can think of was that the pillows were uncomfortable & did not help towards a restful start to our holiday. We did not use any facility inside the hotel as we decide to eat elsewhere. On booking the car in with Maple Manor we were offered the choice of having the car delivered to the terminal on our retun. Although costing slightly extra, this can be offset when taking into account the cost of the return transfer back to the hotel. Overall I was pleased with the whole package & would book it again, if needed.

    Mr Moore 17 Jul, 2014

  • Sandman Signature

    Everything went smooth, hotel stay & parking. Have used Holiday Extra before so no worries.

    Mr Borg 17 Jul, 2014

  • Acorn Lodge

    The hotel was excellent and the staff very friendly

    Mr Day 17 Jul, 2014

  • Sofitel

    First Class from beginning to end. All arrangements just perfect.

    Mr Kinsey 17 Jul, 2014

  • Hilton

    Everything excellent

    Mrs Strickland 17 Jul, 2014

  • We booked two singles, but got double, they split the beds, but not very convenient, we had to rearrange the beds as the plugs were not accessible.

    Mrs Dawson 16 Jul, 2014

  • Premier Inn North

    Hotel was great price much better than some web sites.

    Miss Charlton 16 Jul, 2014

  • Ibis

    room perfectly adequate for our overnight sleepover before holiday flight. staff friendly on arrival. breakfast was a little confusing but we worked out in the end.

    Mrs Davies 24 Feb, 2014

  • Airport Inn

    Facilities as described, functional room to sleep in, bit warm. Breakfast self service but good enough, staff pleasant. Easy access to and from airport.

    Mr Mr/S 15 Feb, 2014

  • Courtyard by Marriott

    Excellent hotel would most definitely stay again

    Mr Ponting 15 Feb, 2014

  • Premier Inn North

    Everything was spot on

    Mrs Laurence 19 Feb, 2014

  • Crowne Plaza

    Great thanks

    Mrs Smith 17 Feb, 2014

  • Holiday Inn

    Difficult to make add ons after the intial booking

    Mr Pickering 17 Feb, 2014

  • Crowne Plaza

    Everythin ran very smoothly and staff were excellent

    Mrs Hoff 17 Feb, 2014

  • Crowne Plaza

    Yes very smooth

    Mr Hoare 17 Feb, 2014

  • Airport Inn

    The service was very good, with the exception that not all my reservation information was passed on to the hotel. Having pre-booked an evening meal and breakfast with the hotel through your website, the hotel had no notification of these bookings and had to contact yourselves to find out whether we had already paid for these meals. I did not expect that to happen as I had booked and paid for both meals well in advance of my reservation. Fortunately the hotel were very helpful and sorted out this problem without any fuss.

    Mrs Green 17 Feb, 2014

  • Courtyard by Marriott

    All went smoothly

    Mrs Greenland 17 Feb, 2014

  • Russ Hill

    Yes very helpful it was a smooth and professional service

    Mrs Starr 17 Feb, 2014

  • Hilton

    GATWICK HILTON WAS SUPERB, ALSO THE BUFFET WAS EXCELLENT

    Mr Forbes 17 Oct, 2013

  • Hilton

    Staff helpful, food good room clean coach to airport excellent on time

    Ms Sutton 21 Oct, 2013

  • Sofitel

    The one thing that was difficult for us was that we arrived by train, and would have liked clearer instructions about getting to the hotel from Gatwick station. We had to ask several people; it was bewildering. I had phoned for help, but your staff were clearly more used to people arriving by car.

    Mrs Hull 23 Oct, 2013

  • Premier Inn North

    Very pleased with our stay at Premier Inn on outward journey and return journey of holiday. Rooms were welcoming, very clean and facilities excellent. Had lovely evening meal on way out. Booking in was easy and staff very, very helpful.

    Mrs Kennett 24 Oct, 2013

  • Sofitel

    Hotel at Gatwick inside airport, perfect for late flight arrival. Amazingly, no noise!!Extremely comfortable. Price: much cheaper booked through you than hotel.

    Mr Lowe 02 Nov, 2013

  • Premier Inn North

    I stayed at the Premier Inn at the North Terminal at Gatwick Airport. After having a 22 hour day I was exhausted. The reception staff very quickly booked me in so I could go to bed. Room was everything they say in the advert. I was one very happy solo lady. Thank you

    Ms Midgley 31 Oct, 2013

  • Crowne Plaza

    Can't fault anything

    Mrs Kelly 16 Feb, 2014

  • Sofitel

    Yes everything went absolutely smoothly

    Mrs Lewis 16 Feb, 2014

  • Crowne Plaza

    Everything was just marvellous. No problems at all and a very good hotel. I have used you before and will not hesitate to use you again.
    Cheers,
    Ken.

    Mr Tuson 16 Feb, 2014

  • Premier Inn North

    Everything was perfect thank you.The only disappointment was the bath was too deep and shower-head fixed too high and I didn't feel able to use either with confidence.But the staff were very helpful; the hotel was exactly as described in relation to the airport terminal and everywhere was extremely clean.I had had concerns about checking in and using the lifts but all was easy

    Mrs Hills 04 Nov, 2013

  • Sofitel

    Great hotel. So convenient for a Gatwick flight

    Mr Mcdermott 16 Feb, 2014

  • Days

    The transfers from/to the hotel were excellent. We arrived back to the hotel to find the bar closing which was disappointing after a 6 hour flight. However, rest of the hotel stay was great, including the breakfast.

    Mrs Williamson 16 Feb, 2014

  • Crowne Plaza

    Hotel was great only problem was they didn't have our booking and hotel was quite full but hotel was good and gave us a room on the strength of our email receipt. We changed our car details 5 days before leaving and this had not been passed on to Airparks

    Mr Green 16 Feb, 2014

  • Courtyard by Marriott

    Generally fine but we lost out on Marriott Points by using a third party.

    Mr Neffendorf 16 Feb, 2014

  • Hilton

    All went smoothly ,as described no problems ,thank you

    Mr Reading 16 Feb, 2014

  • Days

    Hotel was okay for the price but beds were uncomfortable
    Transfers to the airport were very quick and well organised.

    Mrs Sapsed 16 Feb, 2014

  • Days

    On our return the car wasn't ready to collect but the staff on duty sorted it out very quickly. All OK

    Mrs Mitchell 16 Feb, 2014

  • Sofitel

    Very smooth and easy to book service that provided just what was wanted.

    Mr Johnston 16 Feb, 2014

  • Days

    Everything fine. Great curry at hotel. Transfers easy.

    Mr Ingham 15 Feb, 2014

  • Crowne Plaza

    Everything was easy and very good service, lovely hotel.

    Mr Delderfield 16 Feb, 2014

  • Courtyard by Marriott

    There was a slight delay in the car being returned. Other than that the service was good.

    Mr Robertson 16 Feb, 2014

  • Courtyard by Marriott

    Yes, everything worked well. I had used this hotel before and knew what to expect

    Mrs Halliday 15 Feb, 2014

  • Crowne Plaza

    Excellent!

    Mr Yardley 15 Feb, 2014

  • Courtyard by Marriott

    all OK

    Mr Holmes 15 Feb, 2014

  • Sofitel

    All well. Bed a bit hard in hotel bur very clean and all staff friendly and helpful

    Mrs Hatt 15 Feb, 2014