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Airport hotel reviews

  • Sofitel

    Lovely and comfortable easy access to checkin

    Mrs Robshaw 22 Sep, 2017

  • All good :)

    Mr Lightfoot 22 Sep, 2017

  • Cambridge

    Lovely evening meal before our holiday, and very comfortable night in hotel. Parking arrangements straightforward and transfer to and from airport quick and efficient even with a late night return. Very good service, would use again.

    Mrs Crocombe 22 Sep, 2017

  • Arora

    Everything went fine

    Mr Oakley 22 Sep, 2017

  • Premier Inn North Terminal

    Everything was great. Smooth hassle free check in and lovely dinner/breakfast. Check out very simple and staff were really helpful, a credit to the hotel.

    Mrs Prudden 22 Sep, 2017

  • Hilton

    Everything went smoothly. Hilton Hotel, Gatwick South, London is a fine hotel with good facilities close to the main airport.

    Mr Arthur 22 Sep, 2017

  • Copthorne Effingham

    Everything was very smooth. Facilities good but getting a bit old! Staff very helpful

    Mr Binns 23 Sep, 2017

  • Sandman Signature

    Yes everything was brilliant at the signature sandman hotel Gatwick and the meet and greet parking service was really good and convenient for us.

    Mr Basovic 22 Sep, 2017

  • Copthorne with parking at the hotel

    yes as always

    Mrs Oneill 22 Sep, 2017

  • Sofitel

    Yes very organised and feel safe leaving car with Maple Meet and Greet as usual.

    Mr Woodhouse 22 Sep, 2017

  • Acorn Lodge

    Great place to stay, staff are so friendly, helpful and efficient. Drop off and collection was very quick tofrom South Terminal. Recommend to everyone.

    Mr Sparkes 22 Sep, 2017

  • Hilton

    Good hotel for over night stay prior to an early flight. Our room was upgraded on arrival

    Mr Edwards 23 Sep, 2017

  • Hilton

    Everything was well explained, the meet & greet worked well & hotel was walking distance to the airport terminal..

    Mr Hayhoe 22 Sep, 2017

  • Holiday Inn

    Every thing went well

    Mr Miles 22 Sep, 2017

  • Courtyard by Marriott

    Nothing to say. Everything was exactly as advertised and went smoothly.

    Mr Southwell 23 Sep, 2017

  • Arora

    clean and efficient hotel, parking was easy too, good to know your car will be where you left it.

    Mr Potter 22 Sep, 2017

  • Hilton

    Yes all excellant

    Ms Warren 22 Sep, 2017

  • Sofitel

    The Hotel was brilliant, we stay there a lot, but we will never use the valet car parking, as i have been tracking the movements, and it has been parked unlocked with the window open for 2 weeks now, so not happy

    Mr Pavier 23 Sep, 2017

  • Acorn Lodge

    All excellent. Plus a really good meal

    Mr Davies 23 Sep, 2017

  • Airport Inn

    All went well, hotel clean and bar and food good,easy catching the bus to and from the terminals

    Mr Fox 23 Sep, 2017

  • Hilton

    The wait time at the restaurant was over an hour and the quality of food was very poor.

    Miss Jeffery 23 Sep, 2017

  • Stanhill Court

    Smooth check in and great room. Only issue was our room was a long walk and up 2 flights of stairs which with 2 large suitcases and no offer of help was tricky!

    Mrs Claypole 22 Sep, 2017

  • Sofitel

    The car was parked with maple ok when we got to you but when we arrived back the service was really bad we had to wait 2hr and then i had to go with the minibus to get my car 8 miles each way so im having second thoughts about using your hotel again

    Mr Lock 23 Sep, 2017

  • Cambridge

    everything went well apart from the bedroom window did not close,so sadly we endured a lot of road noise through the night.staff were friendly,breakfast good.

    Mr Evans 22 Sep, 2017

  • Courtyard by Marriott

    Disappointing that the shuttle box doesn't run 24 hours

    Mr Mackenzie 22 Sep, 2017

  • Airport Inn

    Everything went smoothly, staff were helpful, just not my favourite hotel at Gatwick

    Mrs Goss 22 Sep, 2017

  • Sandman Signature

    The hotel itself was lovely, the manager however was less than helpful, we had had a problem with the booking dates (I mucked up!) Which we had resolved by calling holiday extras and was all sorted over the phone he day before we arrived at the hotel. When we arrived at the hotel the manager told us that whilst our hotel booking was fine, our car park booking was not, we told him that holiday extras had sorted the problem, he told me that holiday extras were lying, so he made my husband call the car parking people at reception, they told us there wasn't a problem and that it had been sorted and that they would collect the car at 9pm, my husband relayed this to the manager who still refused to take our car key until his computer records had been updated. My husband had to return to reception a further 2 times until the manager actually spoke to the car parking himself, why he didn't do this in the first place,I do not know. Great service from holiday extras and manor parking but not the sandman hotel.

    Mrs Small 23 Sep, 2017

  • Hilton

    Superior room was very standard. Bed was old, creaky and uncomfortable. Towels were rough. Staff were very pleasant but won't be staying again.

    Miss Green 23 Sep, 2017

  • Crowne Plaza Felbridge

    The meet and greet failed

    Mr Fava 23 Sep, 2017

  • Russ Hill

    rooms too hot with no air
    conditioning, parking was full and took me 20 mins to find a spot on muddy grass.

    Mr Grimmette 22 Sep, 2017

  • Fantastic room staff was so friendly and helpful would definitely stay again

    Mrs Tansleys 21 Sep, 2017

  • Copthorne

    Everything was excellent ..thank you

    Mr Scott 21 Sep, 2017

  • Copthorne Effingham

    Only thing is there is not enough disabled bays as I find it hard to get in & out of my car.

    Mrs Obrien 21 Sep, 2017

  • Copthorne Effingham

    Everything ran extremely well, we were very pleased with our room and the hotel. We will certainly do this again as it is so convenient to park at the hotel and then have only a 15 minute transfer to the airport.

    Mrs Williams 22 Sep, 2017

  • Copthorne Effingham

    every thing when very smoothly?

    Mr Desai 21 Sep, 2017

  • Holiday Inn

    Everything went smoothly. Excellent.

    Mr Cutler 21 Sep, 2017

  • Courtyard by Marriott

    Excellent service I now use the Marriott hotel and parking service every time I have to fly out of Gatwick as it is so good.

    Mr Howard 21 Sep, 2017

  • Sofitel

    We could not fault the hotel in anyway, however I wish I could say the same about the Meet and Greet part of the package on the return to Gatwick.
    We decided to have breakfast at the Sofitel before arranging for our car to be delivered to us. When I rang I was told that it would be 15 - 20 minutes and I agreed with the dispatch that they would bring it to the front of the Sofitel an option that I had been informed was acceptable. After 25 minutes I rang to find out where was the car, they thought there may have been a mix up with the driver and that he may have delivered it to the car park in the terminal, they would contact him and redirect to the hotel. I had to call again after 30 minutes or so as we were still waiting!!! I was told that he should be there and in fact he turned up very soon after.
    We do not appreciate having to wait so long and would have major reservations in using such a service again.
    David John

    Mr John 21 Sep, 2017

  • Sofitel

    Excellent stay - everything went very well

    Mr Ross 21 Sep, 2017

  • Holiday Inn

    We prepayed for a three course meal and were a little dissapointed that we could not choose from the whole menu but only a few dishes. it would be bettr if you could choose from the complete menu

    Mr Evans 22 Sep, 2017

  • Sandman Signature

    Excellent stay, everything went very smoothly, will use again.

    Mr Mackin 21 Sep, 2017

  • Russ Hill

    Food and staff very good easy to get to parking good

    Mrs Fall 22 Sep, 2017

  • Travelodge

    Staff friendly, we travelled in middle of night so they where cheery as can be. Was sat on the bus too long though at purple parking... Bus driver trying to cram on as many people as possible.

    Mr Knight 21 Sep, 2017

  • Courtyard by Marriott

    Poor internet access and getting a signal almost impossible

    Mr Coleby 21 Sep, 2017

  • Cambridge

    Facilities were dated. I had a particular issue with staff in restaurant. I have poor swallowing problems at the moment. I asked could I just have a portion of rice and curry sauce which they agreed but then sauce came out in gravy boat and charged £8 for the displeasure. £4.50 for curry sauce. Likewise I couldn't cancel my continental breakfast and charged £7.50 for rice crispies and a cup of tea. Reception staff were dismissive. Overall poor feeling. I had stayed about one year ago and had a much better experience.

    Mrs Wilkinson 22 Sep, 2017

  • Hilton

    No I was booked in a day later than I wanted also it cost me £220 pounds to book into the Hilton at the north terminal Gatwick

    Mr Clark 22 Sep, 2017

  • Sofitel

    The park was disgraceful. when arrived back in then uk we called the company. we then waited nearly an hour for are car to arrive.

    Mr Irving 22 Sep, 2017

  • Cambridge

    Very slow pick up from Gatwick.
    Both receptionists we had dealings with were rude

    Mr Holm 21 Sep, 2017

  • Holiday Inn

    Everything went well at Holiday Inn Gatwick UNTIL it was time to get the bus in the morning. We estimated the 4.30 am as we were told it is 10/15 mins to N Terminal, but the first bus was full and the next then got held up in traffic so it actually took us 40 mins so we had no time for breakfast. Hotel staff should have advised us that the early buses are very BUSY.

    Mrs Batup 20 Sep, 2017

  • Holiday Inn

    Everything just as expected. Good hotel, shuttle to airport every 15 minutes. No problem.

    Mr Edge 21 Sep, 2017

  • Best Western Skylane

    Helpful staff. Hotel, parking and airport lounge all good

    Mrs Knowles 20 Sep, 2017

  • Sofitel

    Great service will use again.

    Mr Robinson 21 Sep, 2017

  • Hilton

    We have no issues. Everything went well. The meet and greet was very good and the all the facilities at the Hilton were excellent.

    Mr Evans 20 Sep, 2017

  • Sofitel

    Excellent service very impressed

    Mrs Lakin 20 Sep, 2017

  • Hilton

    It all went very smoothly. The staff were helpful, the evening meal was very nice and the facilities were fine

    Mr Weall 21 Sep, 2017

  • Stanhill Court

    Lovely cosy room. Food was lovely. Helpful staff. Taxi really reliable

    Mr Howell 20 Sep, 2017

  • Courtyard by Marriott

    Everything worked well as it always does judging by the 3 or 4 times we have used the service.

    Mr Kirton 20 Sep, 2017

  • Russ Hill

    lovely meal the evening before we left the ideal way to start the holiday

    Mr Cowes 20 Sep, 2017

  • Sofitel

    Absolutely love this Hotel. Extremely comfortable beds.

    Mrs Kahl 20 Sep, 2017

  • Stanhill Court

    All went smoothly and the facilities were as you described them. The staff were helpful. The taxi service was excellent.

    Mr Iles 20 Sep, 2017

  • Courtyard by Marriott

    The staff were extremely helpful and pleasant.

    Mr Brock 20 Sep, 2017

  • Courtyard by Marriott

    Always use this hotel and fine

    Mr Kennedy 20 Sep, 2017

  • Copthorne Effingham

    As regular guests with parking packages we found everything very satisfactory,comfy beds,rooms clean and tidy.The taxi service provided by united taxis was marred on the return journey as the driver went to the wrong terminal (north instead of south)and when we eventially arrived back at the hotel he charged us extra for his mistake.Which I was not happy about.

    Mr Coles 20 Sep, 2017

  • Copthorne Effingham

    A far more pleasant way of starting your holiday and parking your car someone safe and secure for the duration. Friendly staff, very comfortable rooms and a great deal on dinner too.

    Mr Cullen 20 Sep, 2017

  • Sofitel

    Everything to plan although delay collecting car due to traffic problem.

    Mr Clark 20 Sep, 2017

  • Sofitel

    Trainee receptionist who was ensure about the procedure on early breakfasts but otherwise ok

    Mrs Butler 20 Sep, 2017

  • Hilton

    Apart from having to pay an extra £10 at the parking because of admin error, which was subsequently refunded, we would have no hesitation in using Holiday Extras again.

    Mrs Taunton 20 Sep, 2017

  • Airport Inn

    every thing was great

    Miss Pye 20 Sep, 2017

  • Hilton

    Hotel was good and well positioned however trip was let down by difficulties in getting back my meet and greet parking with a long delay and mis communication

    Mr Taylor 20 Sep, 2017

  • Stanhill Court

    All went well hotel a little tricky to find

    Mr Whelan 21 Sep, 2017

  • Courtyard by Marriott

    the hotel was fine but the parking facility for the airport was not...I paid extra for my car to be delivered to me at the airport when I arrived from Tenerife but had to wait for nearly 45 minutes along with a lot of other disgruntled customers, some had waited nearly an hour. So the Manor Parking side of the deal was not good and I would not do it again.

    Mrs Russell 20 Sep, 2017

  • Hilton

    Check-in exceedingly slow. Food in downstairs restaurant very poor.

    Mr Luscombe 20 Sep, 2017

  • The hotel is not great and we did not bring our car in the end as we read so many reviews of people who had car scratches and dents that the hotel would not claim responsibility for. So over all 6 is the best we could give this service and we were being very kind.

    Mr Pritchard 21 Sep, 2017

  • Sofitel

    Restaurant not coping with customers who have no option but to eat there. the bar said it couldn't do food because the kitchen was busy and then it ran out of beer. the location and car parking is great but the services lacking.

    Mr Streeter-Jewitt 20 Sep, 2017

  • Ibis

    The meet and greet parking package with Maple Manor was appalling. It took over an hour to get our car to us and there were dozens of others waiting. Maple Manor blamed it on an incident causing traffic jams, but there were none and Goggle Maps showed a 10 to 13 minute travel time. No excuse; just a shoddy service. The Ibis Hotel itself was OK

    Mr O'ryan 20 Sep, 2017

  • Sofitel

    The facilities were fine and the staff helpful however, we booked 2 weeks parking with this hotel and on arrival after our holiday we were unable to get a response from the tel number provided and when we did finally get through it took close to an hour to deliver our car to us. After a long flight (any fight) this was totally unacceptable and we won't be using you again. We were not alone in experiencing this problem.

    Mr Jones 20 Sep, 2017

  • Best Western Skylane

    Noisy room. No cot as requested. No one answered the phone when we returned to Gatwick.

    Mr Hooson 21 Sep, 2017

  • Cambridge

    Yes beautiful hotel with excellent staff and service
    Food amazing and plates lovely and hot
    Thank you

    Mr/S Taylor 20 Sep, 2017

  • Hilton

    Everything was fine with meet and greet parking - the hotel itself is ideal located within walking distance of terminal - although the lifts at airport to get to departures are pathetic and need attention - I ended up lugging 3 heavy cases up the stairs as waiting was horrendous - apart from that all was good

    Mr Prendergast 20 Sep, 2017

  • Hilton

    Staff helpful. Facilities as described. Used parking option which was a hassle free process.

    Mrs Choong 20 Sep, 2017

  • Sandman Signature

    Could have been really good if the car pick up point was signed better from inside airport but was still easy
    Will definitely do this again

    Mr Ward 19 Sep, 2017

  • Best Western Skylane

    Comfortable beds lovely clean room friendly staff

    Mrs Milsom 20 Sep, 2017

  • Hilton

    The booking all went smoothly. Good value. Would definitely book with Holiday Extras again.

    Miss Howard 19 Sep, 2017

  • Sofitel

    All perfect, excellent hotel & parking package

    Mrs Lawrence 19 Sep, 2017

  • everything was good

    Mr Lunn 19 Sep, 2017

  • Copthorne with parking at the hotel

    Room was fine. Food and service not so good.

    Mrs Dowd 20 Sep, 2017

  • Europa

    Front desk is a bit disorganised and manic. We weren't told that our car registration had to be registered within half an hour of parking until some time later. Now hoping not to receive a fine!! Otherwise all was fine. Really what you would expect from s fairly basic hotel of this kind.

    Mr Nicholls 19 Sep, 2017

  • Copthorne Effingham

    Staff very helpful and hotel perfect for an over night stay. On arrival to pick up car one staff member told me he'd actually washed bird poo off my car!

    Mrs Cunliffe 20 Sep, 2017

  • Holiday Inn

    Everything was easy to book online, so would definitely use this site again.

    Mr Wathall 20 Sep, 2017

  • Hilton

    room was a little tired and bathroom had mould on tiles

    Mrs Barnes 19 Sep, 2017

  • Hilton

    Lovely hotel but it's so big, with little direction you easily become lost. Clean and tidy though. Would stay again as required for airport

    Mrs Caswell 19 Sep, 2017

  • Hilton

    Had to wait nearly two hours for car to be returned. No explanation for delay

    Mr Mathers 20 Sep, 2017

  • Hilton

    2 hour wait for my car on return. When I rang was told there was a half hour wait. No apology.

    Mr Dempsey 20 Sep, 2017

  • Copthorne Effingham

    The hotel told us we had cancelled our booking and they were fully booked. Then they found us a room which was a small double. Went back to reception and they found us a twin which we booked. Food in restaurant was awful.

    Mr Plant 19 Sep, 2017

  • Hilton

    It took over an hour for you to retrieve our car upon return.

    Mr Lobb 20 Sep, 2017

  • Sandman Signature

    Excellent service. Smart well mannered staff. Rooms very clean & modern. Met our standards. Meet & greet was excellent

    Mrs Targett 18 Sep, 2017

  • Ramada Crawley Gatwick

    Hotel in ideal location and just a short drive to Purple Parking.

    Mrs Tynan 18 Sep, 2017

  • Holiday Inn Worth

    The hotel was fab. The staff great. My one big problem was with Maple manor meet and greet.They did neither. We were left standing in a freezing car park for an hour and a half. But Holiday Inn I would totally recommend.Just never go with Maple manor meet and greet.They again. Now I have the fight of getting my money back as my husband had to go and get our car and drive it back to the airport in the end.

    Mrs Diton 18 Sep, 2017

  • Russ Hill

    It was very good and served its purpose it was a good start to the holidays

    Mr Wallace 18 Sep, 2017

  • Hilton

    Fantastic time. Staff were friendly and helpful.

    Mr Ellison 18 Sep, 2017