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Airport hotel reviews

  • Sofitel

    Drove to the airport and parked our car at the hotel car park. Our room was very nice and there are great restaurants to choose from at Sofitel. After a lovely dinner and a couple of cocktails we had a nights stay before our early morning flight. A simple two minute walk through the private walkway straight to the arrivals hall. After returning from our holiday we returned back through the walkway to be given our car keys and drive home.

    Mr Richardson 17 Nov, 2017

  • Holiday Inn

    The receptionist Agnes who checked us in was very courteous and helpful.As I have limited mobility she very kindly gave us a room on the ground floor.

    Mrs Evason 17 Nov, 2017

  • Airport Inn

    The room was cold

    Mr Althorpe 18 Nov, 2017

  • Hampton by Hilton with breakfast

    All very smooth.
    Hotel was excellent.
    My only issue is with the quantity of emails sent between time of booking and travel. Became a real pest!

    Miss Telfer 18 Nov, 2017

  • Best Western Skylane

    Everything went very smoothly, all as described and staff were very friendly and helpful. We have already booked with you again for our trip to Rome.

    Mrs English 17 Nov, 2017

  • Europa

    Yes all worked really well

    Mr White 18 Nov, 2017

  • Courtyard by Marriott

    Nice hotel, staff good

    Mrs Faull 17 Nov, 2017

  • Best Western Skylane

    Excellent hotel stay with car parking no problems whatsoever and will book again

    Miss Douglas 18 Nov, 2017

  • Copthorne Effingham

    Stress free parking process, shall definitely use again.

    Mr Lindsay 17 Nov, 2017

  • Cambridge

    Every thing was great!!

    Mr Northfield 17 Nov, 2017

  • Courtyard by Marriott

    Everything went very well.

    Mr Jackson 17 Nov, 2017

  • Russ Hill

    All was ok apart from the carvery, The roast potatoes & vegetables were bought from frozen, not freshly prepared and the Yorkshire pudding was not home made.

    Mrs Wedderburn 17 Nov, 2017

  • Holiday Inn

    Every thing was to normal expectations

    Mr Gatehouse 17 Nov, 2017

  • Sandman Signature

    Everything was fantasic and ran smoothly, always use holiday extras for my hotel and parking when going on holiday.

    Mr Barry 17 Nov, 2017

  • Russ Hill

    Horrible little room with no windows; only a sky light where we could not draw the blind (broken). We had to store our luggage in the bathroom as the bedroom was too small.

    Mr Saunders 17 Nov, 2017

  • Copthorne Effingham

    The flat was dirty I had to go out and buy cleaning things. But other wise NOT TOO BAD.I will not bed going to that flat a

    Mr Parker 17 Nov, 2017

  • Acorn Lodge

    It was probably the 4th time staying at Acorn lodge. The food there is also good. I would definitely stay there again.

    Mrs Teehan 17 Nov, 2017

  • Courtyard by Marriott

    We stayed at The Courtyard, Gatwick. It was clean, comfortable and friendly. The car was taken for parking elsewhere and returned precisely when we required it. Only criticism is the drinks and food were expensive.

    Mrs Peel 17 Nov, 2017

  • Holiday Inn Worth

    Clean and tidy good food

    Mr Sims 16 Nov, 2017

  • Courtyard by Marriott

    Restaurant too expensive but otherwise all good

    Mrs Payne 16 Nov, 2017

  • Courtyard by Marriott

    Our whole experience of staying overnight, eating at the hotel and leaving our car in secure parking whilst we were away was so easy and we will definitely use you again!

    Mrs Maynard 16 Nov, 2017

  • Courtyard by Marriott

    Everyone was good

    Mr Griffiths 17 Nov, 2017

  • Courtyard by Marriott

    Staff were very helpful. Parking went smoothly. The only criticism was that the food and drinks were very expensive. If they were at a more reasonable price then this would have got 10 out of 10. I would recommend this but would tell people of the high cost of food & drink

    Mrs Butcher 16 Nov, 2017

  • Cambridge

    The hotel room was shocking up in top floor crammed no shower working.

    Mr Mehat 16 Nov, 2017

  • My fiancée and I were due to arrive at the hotel late as I had to work beforehand. I made an error whilst booking and selected the day after. We only noticed or mistake whilst travelling to the hotel. The receptionist was extremely unhelpful and stated that nothing could be done and we would need to pay another £84. It was a genuine mistake and there was availability in the hotel. Absolutely disgustig customer service.

    Mr Jenkins 16 Nov, 2017

  • Cambridge

    Everything went very well

    Mrs White 15 Nov, 2017

  • Hilton

    We had to wait about 20 minutes for our car to be collected from the Hilton Hotel but he was waiting for us on our return. All staff were very helpful

    Mrs Nardi 16 Nov, 2017

  • Airport Inn

    Yes, and it was a great pleasure to depart and return to Gatwick. Service was excellent in duty free stores, resturants and facilities clean.

    Ms Bartholomew 15 Nov, 2017

  • Cambridge

    Everything was much better than we imagined it would be compared with previous stay/park establishments.

    Mr Ashman 15 Nov, 2017

  • Premier Inn North Terminal

    Everthing was fine staff very helpful as you would expect from Premier Inn's.

    Mr Brett 15 Nov, 2017

  • Cambridge

    Great hotel as always nice and convenient for the airport, helpful staff and the restaurant is great with good quality food at a reasonable cost.

    Mr Boddey 16 Nov, 2017

  • Premier Inn North Terminal

    Facilities as described. Very nice hotel with well appointed clean and comfortable rooms. The pre-paid dinner was far better with more variety than advertised, nice surprise

    Ms Wood 15 Nov, 2017

  • Sofitel

    Pleasant hotel,staff helpful and courteous,room clean and tidy all in all a very nice stay.

    Mr Dalby 15 Nov, 2017

  • Russ Hill

    Carvery was excellent and very friendly and helpful staff. We felt the room needed an upgrade but the bed was very comfortable.

    Mrs Ralph 15 Nov, 2017

  • Courtyard by Marriott

    Staff were very helpful. However the parking was not at the hotel - the staff moved the car - and in the process every setting on our car - radio station changed, seat position, steering wheel position, trip computer, mirrors which took ages to reset.

    Mrs Gill 15 Nov, 2017

  • Russ Hill

    The hotel was awful, we checked into our room which honestly felt like a prison cell, no windows, the room was so cramped we kept tripping over each other and the bed a VERY small double. We thought we'd head to the bar to escape, we asked for a beer and a glass of wine at 10pm to be told the bar had shut and they promptly put down the shutters. Even though there were other customers enjoying a drink. After a long drive this is not an ideal place to stay. I work for a recycling company and we recycle more up to date furniture that the bedroom was furnished with. I certainly wasn't expecting luxury but to be comfortable would have been nice. The only upside is that our car was still in the car park when we returned from holiday.

    Miss Beeson 15 Nov, 2017

  • Courtyard by Marriott

    Yes,Yes and Yes

    Mr Williams 14 Nov, 2017

  • Courtyard by Marriott

    Great hotel, ideally located, friendly staff, nice rooms and good breakfast.

    Mr Burns 14 Nov, 2017

  • Copthorne with parking at the hotel

    Used hotel in the past and always a pleasant experience.

    Mr Burton 14 Nov, 2017

  • Russ Hill

    We used the Russ Hill hotel before so we booked again for a night stay before our early flight out. The receptionist was polite and we were given a key to the room in minutes. they also arrange the taxi for the following morning then and there. Room was tidy and has coffee and tea facilities. We went to the pub Half Moon at Charlwood just down the lane for the evening meal. We did use the hotel bar on our return and we were very happy with the service.

    Ms North 14 Nov, 2017

  • Sofitel

    The Sofitel was excellent

    Mr Smith 15 Nov, 2017

  • Travelodge

    A reduced car parking fee would be good

    Mr Etherton 15 Nov, 2017

  • Hilton

    Very helpful. Received an upgraded room and cakes in our room to help celebrate our wedding anniversary...very thoughtful.

    Mrs Hinge 14 Nov, 2017

  • Hampton by Hilton with breakfast

    Just as we expected

    Mr Squires 15 Nov, 2017

  • Holiday Inn

    It is so convenient - really good service

    Mrs Ruocco 14 Nov, 2017

  • Courtyard by Marriott

    Clean and efficient

    Mr Clark 14 Nov, 2017

  • Arora

    Nice hotel which was stylish and clean. Staff friendly and quick.

    Mr Butcher 14 Nov, 2017

  • Best Western Skylane

    Nothing really.

    Mrs Williams-Parry 14 Nov, 2017

  • Airport Inn

    Restaurant was very cold, 1 electric heater in there.
    Reception staff could barely speak english.
    Room was ok, just a little cold as heating was not working sufficiently.

    Mr Southwell 14 Nov, 2017

  • Sandman Signature

    Great hotel near Gatwick, with a nice bar a good,competitive prices. Staff friendly and helpful.

    Mrs Short 14 Nov, 2017

  • Acorn Lodge

    Exelent place for price

    Mr Brogan 14 Nov, 2017

  • Premier Inn North Terminal

    Perfect stay

    Mrs Langman 13 Nov, 2017

  • Holiday Inn Worth

    Booked very easy and when arrived was checked in and car sorted very quickly! Would definatley use again! Was also a bonus to book the lounge at the airport and get a discount as booked with holiday extras!

    Mr Monksfield 13 Nov, 2017

  • Courtyard by Marriott

    Excellent facility. Friendly and helpful staff. Just a short shuttle ride to Gatwick airport.

    Mrs Morgan 13 Nov, 2017

  • Sofitel

    Yes, Yes and Yes to the above. Everything was great.Easy parking and check in, smooth check out. Straightforward collection of car on return. Couldn't ask for more.

    Mr Jagger 13 Nov, 2017

  • Airport Inn

    Easy for transfers to Gatwick - secure car parking on site - food, drink and snacks available on site

    Mr Finch 13 Nov, 2017

  • Ibis

    Very smooth thank you.

    Mr Buntine 13 Nov, 2017

  • Hilton

    Everyone helpful would prefer requests for quieter rooms to be taken more seriously

    Mr Besant 13 Nov, 2017

  • Copthorne Effingham

    Facilities dated - some carpets needed replacing and decor updating. Not all bars/restaurants open. Convenient place to stay close to airport though, good gym. Parking and shuttle good

    Ms Holland 13 Nov, 2017

  • Airport Inn

    Hotel was fine for the price paid. Bed was comfortable, which was the main thing. Just be aware you're paying for, and receiving a cheap option. Don't expect a luxurious room. (Our room smelled quite old and musky). The hotel staff were kind enough to send up an extra towel though. I don't have any issues considering what we paid.

    Mr Mccombe 13 Nov, 2017

  • Very comfortable and clean room. Good nights sleep before long journey. Transfer bus to and from airport very well organised

    Mr Arnold 12 Nov, 2017

  • Sofitel

    Excellent hotel smooth parking no issues as always

    Mrs Pocock 12 Nov, 2017

  • Outstanding value. Room relatively basic, but clean, spacious and comfortable bed. Excellent shower. Parking, transfers etc all quick and easy.

    Mr Ryan 12 Nov, 2017

  • Holiday Inn

    Staff very helpful. Room was fine. Left our car in their charge and everything was fine.

    Mr Watkins 12 Nov, 2017

  • Courtyard by Marriott

    Easy check in and check out. Helpful staff. Good breakfast. Easy parking.
    I would have liked fire WiFi.

    Mrs Nurhonen 13 Nov, 2017

  • Hilton

    Saved 10-15% off the same product had we booked direct

    Mr Smith 13 Nov, 2017

  • Express by Holiday Inn with breakfast

    Room clean and staff were helpful,breakfast was good.no issues at all

    Mr Elcock 12 Nov, 2017

  • Holiday Inn Worth

    Easy and ideal hotel for
    Gatwick with comfy beds and clean throughout will always
    Choose here when we have early flights.

    Miss Beckley 12 Nov, 2017

  • Courtyard by Marriott

    Smooth, stress free stay. Lovely efficient customer service staff. Our room was spotless, would definitely recommend.

    Mrs Smith 12 Nov, 2017

  • Courtyard by Marriott

    From start to finish, all went as planned, as usual.

    Mr Russell 12 Nov, 2017

  • Cambridge

    Everything went very smoothly, we were impressed with the quick transfers to/from terminal.

    Mrs Platt 13 Nov, 2017

  • Cambridge

    Everything went well, accomodation was good for the price, but pre- booked breakfast was mediocre.

    Mr Sampson 13 Nov, 2017

  • Cambridge

    Everything went smoothly, hotel a bit tired but very cheap and pick up from Gatwick really quick

    Mrs Daniels 13 Nov, 2017

  • Sofitel

    Website indicated a club room but not available at hotel

    Mr Seaton 12 Nov, 2017

  • Cambridge

    Every thing was great room was fine food was very good service in restaurant was excellent. Only problem there was a delay on finding the car keys on return as the booking date on the keyring was the departure date not returning date.

    Mrs Clayton 12 Nov, 2017

  • Cambridge

    beds not very comfortable otherwise ok

    Mrs Workman 12 Nov, 2017

  • Best Western Skylane

    The hotel accommodation and food was good. The transport to an from the airport was very efficient and the car pickup was very easy.

    Mr Mead 11 Nov, 2017

  • Hilton

    everything was as described, all staff were very helpful.

    Mrs Haynes 11 Nov, 2017

  • Russ Hill

    The whole process went very smoothly, the room a little on the small side, but had a good clean bed along with a good shower, what more do you want?

    Mr Hunter 12 Nov, 2017

  • Europa

    The hotel was as described, staff very helpful and friendly and always had a smile to welcome you the food both breakfast and evening meal were of a good standard. The bedroom was comfortable but the bed was a bit hard. The taxi service that they booked for us was excellent

    Mr Styant 11 Nov, 2017

  • Holiday Inn

    All went well with a good size comfortable room and a reasonable restaurant. Parking our car at the hotel whilst we were away was very useful and reasonably priced.

    Mr Roberts 11 Nov, 2017

  • Sofitel

    Great convenient location and easy parking and collection

    Mr Payne 11 Nov, 2017

  • Courtyard by Marriott

    everything at the hotel was fantastic but unfortunately I cannot say the same for the car parking as on our return just about everything in the car had been fiddled with and changed from the expected mirrors and seat (so high I banged my head on the roof) to things that should not have been touched like all the settings in the sat nav system - it took me more than 30 minutes to get everything back to the way it was when I left the car. THIS IS NOT THE NORM as I have left me car at this site several times before but NEVER had these problems.

    Mr Kelly 12 Nov, 2017

  • Holiday Inn Worth

    Overall , smooth efficient service

    Mrs Everson 11 Nov, 2017

  • Holiday Inn

    Parking was easy and convenient. Room pleasant and clean. Evening restaurant provide late meals and staff were very pleasant

    Mr Prosser 11 Nov, 2017

  • Cambridge

    Everything went brilliantly staff were very helpful even changed our room as my wife is disabled

    Mr Gilson 10 Nov, 2017

  • Courtyard by Marriott

    Having the car parked by the Courtyard Marriot for 17 days was organised perfectly

    Mr Newton 10 Nov, 2017

  • Courtyard by Marriott

    Yes very good thanks really enjoyable and relaxing before our flight. Very clean accommodation and the walk to the terminal was fine both ways.

    Mr Bedford 10 Nov, 2017

  • Hilton

    It was all good

    Mr Kehoe 10 Nov, 2017

  • Hilton

    I was not given enough choice re Hotels and ended up with the most expensive one, the Hilton.I paid £100.00 the air con did not work and it was hot in the room. When finally asleep, the fire alarm ( false alarm !) went off and we had to evacuate the rooms. Finally, at2.30 am I was back in bed, to get up again at 4.30 am. Regards, Beatrix Gott.

    Mrs Gott 10 Nov, 2017

  • Courtyard by Marriott

    Would use the Courtyard again and everything went smoothly, until we returned as the lady on reception had trouble finding everyone’s car keys.

    Mr Stubbington 10 Nov, 2017

  • Courtyard by Marriott

    Everything went to plan as booking,very comfortable ,clean marriot hotel.A good start to our holiday.Car parking service is exelent couldn't ask for more.

    Mrs Foster 10 Nov, 2017

  • Sofitel

    I can't think why we didn't think of this before! What a wonderful experience before taking our early flight to Barcelona. We upgraded and it was worth every penny. Lovely views of the runway and entrance into the private lounge for evening drinks and nibbles and a lovely quiet breakfast in the morning. We are going to do this again and have already booked. So easy to park and leave the car and collect on the way back. A three minute walk to the terminal. A great start to our holiday!

    Mr Richards 10 Nov, 2017

  • Sofitel

    Very smoothly. Booked hotel and meet and greet. Man waiting for us as soon as we turned up. Doorman helped us in with our suitcases. Hotel-good location for Gatwick North. Hotel staff very nice and friendly.

    Mrs Barber 10 Nov, 2017

  • Courtyard by Marriott

    Very helpful and clean

    Mr Griffiths 09 Nov, 2017

  • Sofitel

    Fast - Easy - Hassle Free Booking
    Had no issues at all, from booking to turning up - parking etc, everything went to plan - thanks

    Mr Twose 09 Nov, 2017

  • Cambridge

    All okay

    Mr Blackwell 09 Nov, 2017

  • Holiday Inn

    The hotel was clean and the staffs were friendly and helpful

    Mr Alobeid 10 Nov, 2017

  • Sofitel

    I have used your services for many years and we have always had parking at the Sofitel. On arrival this year we were told that it was off site parking of which we did not want. We made a bad assumption that we were getting what you have normally supplied in the past. When I asked for a credit to be done I was not that it was not possible. To be honest the blunt attitude of the person on the phone was not helpful when you are sorting going away on holiday, an extra that is not called for. I hope to hear that you have re-considered your position

    Mr Leggett 10 Nov, 2017

  • Copthorne Effingham

    Everything went very well

    Mr Martin 09 Nov, 2017