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Airport hotel reviews

  • Hilton

    Smooth check in and out.

    Mrs Bold 28 Apr, 2016

  • Sofitel

    Only observation being the rooms are always very warm upon arriving which means we need to use the AC

    Mr John 28 Apr, 2016

  • Premier Inn A23

    Not the Prrmier Inn I was expecting to stay at. Not easy to find-wasted a lot of time finding it. Facilities were fine. The bed, as per usual, hard for me to climb into, as I am very short! No aids available to facilitate this!
    Shower head hard to reach in the bath. No slip mat as in the North Premier Inn.
    Otherwise slept ok.

    Mrs Rogers 28 Apr, 2016

  • Sofitel

    Excellent service as always.

    Mrs Gale 28 Apr, 2016

  • Ibis

    Really comfy beds. Easy to find, parking at hotel limited and tight. Friendly helpful staff. Traffic noise loser than some airport hotels.

    Mr Aldred 28 Apr, 2016

  • Copthorne Effingham

    The website make the place look much better than it really is and little tired a round the edge. Our room need a new carpet ! The food was exercellant

    Mrs Compton 28 Apr, 2016

  • Sofitel

    Original booking made very easily on-line. Additional meal booking similarly efficient.

    Mr Prince 20 Apr, 2016

  • Holiday Inn

    Good hotel, excellent breakfast and very helpful, friendly staff.

    Mrs Nelson 20 Apr, 2016

  • Holiday Inn

    Hotel and staff were good and reception very helpful. Parking was easy and the bus ran as described.

    Mr Bonney 20 Apr, 2016

  • Holiday Inn

    The staff were exceptional. Especially the staff in the restaurant.

    Mrs Griffith 20 Apr, 2016

  • Holiday Inn Worth

    Given a twin room instead of the double that we booked. No mention of twin room on check in. Immediately raised the issue with a member of staff but she didn't want to know.

    Mr Royal 20 Apr, 2016

  • Sofitel

    All went very well

    Mr Reeve 20 Apr, 2016

  • Holiday Inn Worth

    Very smooth process. Staff helpful and efficient and room was well equipped,clean and comfortable.

    Mrs Hillwood 20 Apr, 2016

  • Copthorne Effingham

    Very happy with our stay and parking facilities

    Mr Green 20 Apr, 2016

  • Courtyard by Marriott

    The Marriot is a good hotel but the restaurant was very poor indeed.That would stop me from staying there again.

    Mr Walters 20 Apr, 2016

  • Sofitel

    Yes, very good indeed.

    Mr Smyth 18 Apr, 2016

  • Copthorne

    The hotel was lovely a surprise actually we did not know what to expect and were pleasantly surprised.

    Mrs Butler 13 Apr, 2016

  • Sofitel

    First class service. Absolutely no issues.

    Mrs Paine 12 Apr, 2016

  • Sofitel

    As our flight landed very late evening it was ideal to access the Sofitel hotel without having to leave the airport particularly as the weather was very wet and windy on that particular night. All staff very courteous including breakfast staff. Thankyou

    Mrs Muncaster 11 Apr, 2016

  • Sofitel

    Hotel was nice and clean. Reception service polite and quick. thank you. shame that walls of the hotel are so thin and it is hard to rest when people come and go into their rooms.

    Ms Cuninkova 09 Apr, 2016

  • Sofitel

    Comfortable room and excellent breakfast. Highly recommend this hotel it's really convenient and a short walk to the terminal all under cover.

    Mr Bayliss 09 Apr, 2016

  • Hilton

    Hotel looks very tied and staff not much better

    Mrs Cooke 07 Apr, 2016

  • Sofitel

    The hotel was very comfortable very quiet with very helpful staff. Excellent location for north terminal at Gatwick

    Mrs Gee 04 Apr, 2016

  • Sofitel

    An excellent pre-holiday experience

    Mrs Hicks 02 Apr, 2016

  • Copthorne

    Breakfast room very cold and evening meal in same room not very good. on our return we ate in the restaurant and that was excellent.

    Mrs Milner 01 Apr, 2016

  • Sofitel

    yes everything went smoothly

    Mrs Touchard 31 Mar, 2016

  • Sofitel

    All was good. No problems at all.

    Mrs Fletcher 28 Mar, 2016

  • Sofitel

    All ok from booking to departure

    Mr Flynn 28 Mar, 2016

  • Crowne Plaza

    Great location

    Ms Elliston 17 Mar, 2016

  • Holiday Inn Worth

    Staff were helpful, and the room was large and comfortable.

    Mr Marsh 15 Mar, 2016

  • Copthorne Effingham

    All very good... Fantastic food in sports bar... Could be more comfy in sports bar

    Ms Pitchers 15 Mar, 2016

  • Sofitel

    Clean comfortable and VERY convenient whether you are a foot passenger or on a park and stay basis. I have done both and the convenience makes it well worth every penny. This time I'd come by train the night before my flight and it was so easy to get to from the Gatwick express. The rooms are lovely too.

    Miss Murdoch 07 Mar, 2016

  • Cambridge Vintage Room

    Everything went very smoothly, thank you. I will surely use your services again in the future. Staff and accommodation perfect.

    Mr Charalambous 01 Mar, 2016

  • Sandman Signature

    everything was great right next to the motorway great room and breakfast

    Mrs Taylor 01 Mar, 2016

  • Cambridge Standard Room

    everything ran very smoothly, hotel clean and evening meal lovely,
    transfer to airport good as was pick up on return.

    Mrs Mutimer 01 Mar, 2016

  • Europa

    Room was in need of decorating and cleaning. The sink in the bathroom was blocked and there was a pair of knickers in the corner of the room there were not ours!! Definitely will not go back!!

    Mrs Biran 01 Mar, 2016

  • Courtyard by Marriott

    First class as always.
    Efficient staff and smooth service.

    Mr Cowie 01 Mar, 2016

  • Courtyard by Marriott

    Really easy to find hotel , check in and car collection dealt within 5 mins of arrival. All staff were courteous and helpful.

    Mr Biddle 01 Mar, 2016

  • Sofitel

    The staff was very polite, and helpful.and the accommodation was as I expect. I will definitely to recommend it to all my family and friends.

    Mr Dacunha 07 Mar, 2016

  • Cambridge Vintage Room

    Only one thing.. Bed should have been a double but it was a small double- 4ft not 4ft 6" bit smalll so didnt sleep well... Other wise ok

    Mrs Hughes 01 Mar, 2016

  • Hilton

    Hilton Hotel was cold and overpriced, would not stay there again.

    Mr Maddox 01 Mar, 2016

  • Sandman Signature

    Hotel was clean, quiet and all round good place to stay prior to your flight from Gatwick.

    Mr Bull 01 Mar, 2016

  • Hilton

    everything went smoothly and the room was very comfortable making the start to the holiday stress free

    Mrs Ford 01 Mar, 2016

  • Stanhill Court

    Lovely hotel. Nice evening meal. Really enjoyed everything

    Mr Wardle 01 Mar, 2016

  • Premier Inn A23

    Room comfortable and clean, restaurant good and no noise whatsoever from the airport, so had a good nights sleep

    Mrs Dolan 01 Mar, 2016

  • Airport Inn

    Great service, great staff, nothing too much trouble, everything you want and need before your flight.

    Ms Glave 01 Mar, 2016

  • Hilton

    Checked in early morning. Given room long way from reception. No hairdryer.

    Mrs Mitchell 01 Mar, 2016

  • Russ Hill

    The Russ Hill Hotel is 1/2 full of Migration seekers being put up for the government.
    Last night it was impossible to sleep as Children were banging up and down the corridor outside our room until well after 11.30PM.
    Would never use a hotel such as that for Holiday accommodation or transit.

    Mr Lynch 26 Feb, 2016

  • Sofitel

    I just loved the entire experience and staying with you made my trip to India the following day, in a word, effortless!

    Dr Aran 26 Feb, 2016

  • Russ Hill

    Staff very pleasant and the room basic but clean. However the hotel was looking rundown. More like a hostel as lots of young men appeared to be living there, perhaps from the EU

    Mrs Pearse 26 Feb, 2016

  • Hilton

    Everything went smoothly as expected,the facilities were as described and the staff were very helpful,only stayed 1 night as was flying the next morning, the evening meal we booked was very nice and plenty of choice .would book again

    Mrs Smith 26 Feb, 2016

  • Sofitel

    Facilities lovely. Room clean.
    Oriental restaurant fabulous.
    Thou bought a watch at your watch outlet. Faulty! Found out on holiday have to post back at my expense and then wait!

    Miss Foley 25 Feb, 2016

  • Hilton

    Easy check in, friendly reception staff and room upgrade for my sisters 40th. Thank you

    Mrs Miller 25 Feb, 2016

  • Russ Hill

    Every thing was great thank you.

    Mrs Roberts 25 Feb, 2016

  • Russ Hill

    Booked this hotel via holiday extras from my hotel in Malta.we were flying in quite late an decided it would be better to wake refreshed and face the long drive back to Devon.
    Hotel was clean and quite basic in the rooms.tea/ coffee was provided very minimal though.shampoo/soap/shower gel was via a soap dispenser.
    Would use again but make sure I had provision for tea/coffee etc and toiletries.did not really have much interaction with staff at all

    Mrs Duckett 24 Feb, 2016

  • Sofitel

    All smoothly as always when booked through your
    selves. Many thanks.

    Mrs Clements 23 Feb, 2016

  • Russ Hill

    Everything was find good value and very easy to park and use taxi to and from airport

    Mr Morgan 22 Feb, 2016

  • Russ Hill

    The beds are really uncomfortable.

    Mr Ireland 21 Feb, 2016

  • Russ Hill

    This is the second time we have used Russ Hill Hotel. It suits our needs exactly, is good value and the staff have always been polite and helpful.

    Mr Meek 20 Feb, 2016

  • Russ Hill

    We stayed here the night before we flew to Egypt and had a very enjoyable stay.

    Mr Clifford 19 Feb, 2016

  • Sofitel

    Location excellent, an easy stroll to North Terminal. Good choice of restaurants and comfortable room. Our only gripe - no bottle of water provided.

    Mr Potts 18 Feb, 2016

  • Russ Hill

    The room was in good shape and the staff were fine. They went out of their way to try to find me an outlet converter.Shower was good with a full size tub. WiFi DOES NOT work in the rooms and the lobby looks like a bus station with people there using their phones. The hotel is far away from ANYTHING. So be ready to take a cab back into the village or hang around the lobby

    Mr Lalonde 18 Feb, 2016

  • Ibis

    Very clean. Staff friendly. Beer cold and well priced for a hotel bar. Love the cubical rest room. Pre book price very good. Will stay again if all the same.

    Mr Allenby 17 Feb, 2016

  • Hilton

    Excellent service

    Mrs Roberts 12 Feb, 2016

  • Sofitel

    All very good

    Mrs Bishop 14 Feb, 2016

  • Hilton

    Reception rther slow but arrived at a busy time. Otherwise service excellent, particularly the alarm call otherwise might have slept when my plane took off!!

    Mrs Mann 13 Feb, 2016

  • Sofitel

    A really excellent airport hotel. We took the dinner included package, which was a good deal. Very easy to walk over to the airport for check in, after a comfortable and quiet night in bed. Everything was exactly as advertised - we would recommend Sofitel Gatwick.

    Mr Redman 12 Feb, 2016

  • Sofitel

    Everything went well with Hotel and car pickup. Took a little longer than 20 minutes for car on return.

    Mr Griggs 11 Feb, 2016

  • Ibis

    Check-in was easy, the room was small but clean. The bed was very comfy. A great budget hotel.

    Mr Potter 09 Feb, 2016

  • Sofitel

    Sofitel did us proud. Restaurant was full so had to to South Terminal for reasonably priced meal.

    Mr Myers 06 Feb, 2016

  • Hilton

    Straight forward booking and checking in. Good room and early morning call right on time. Very convenient for 4 am start.

    Mrs Summers 06 Feb, 2016

  • Sofitel

    excellent hotel staff all very helpful. Accommodation very good as described

    Mr Rolfe 05 Feb, 2016

  • Copthorne

    well done

    Mr Pearch 02 Feb, 2016

  • Sofitel

    Our return flight arrived at 7am. we had booked a Sofitel room for the overnight period so we had the room until noon. At reception we were told we could have the room until 2pm at no extra cost but soon after noon housekeeping were knocking on the door wanting to know how long we were going to be. A breakdown in communications!

    Mr Harrison 02 Feb, 2016

  • Sofitel

    Good value for price paid considering location

    Mr Stagg 01 Feb, 2016

  • Courtyard by Marriott

    Great service, from start to finish and very easy to use.

    Mr Priest 01 Feb, 2016

  • Ramada Crawley

    All good and as expected

    Mr Gray 01 Feb, 2016

  • Hilton

    We loved our stay but booked an early morning call as had a early flight and the Hilton did not ring to wake us if it had been down to them we would have missed our flight

    Mr Mitchell 30 Jan, 2016

  • Sofitel

    Everything was ok as always with Holiday Extras, but hotel was very expensive. Would book again if price was okay. Not good value for money. Had to book hotel and parking seperately as this was cheaper.

    Mrs King 28 Jan, 2016

  • Sofitel

    The Hotel was exactly as described and the staff lovely.

    Mr Oakley 26 Jan, 2016

  • Ibis

    Staff were amazing room so clean and comfortable will definitely use again

    Mrs Bamber 25 Jan, 2016

  • Sofitel

    Room a little too warm, but apart from that a thoroughly enjoyable evening

    Mrs Wanless 24 Jan, 2016

  • Sofitel

    All was as expected. Would definitely book again through HOLIDAY EXTRAS

    Mr Oakley 19 Jan, 2016

  • Sofitel

    The one night was superb. I plan to travel with my family next time.

    Mr Toka 23 Jan, 2016

  • Sofitel

    Yes everything went well

    Mr Prentice 21 Jan, 2016

  • Sofitel

    Excellent facilities and service in the best possible location.
    After this ,we could never go anywhere else for our trips.
    Roy and Valerie Blass.

    Mrs Blass 20 Jan, 2016

  • Sofitel

    Wonderful beds and a good nights sleep

    Mrs Murt 20 Jan, 2016

  • Sofitel

    Parking on site and upgraded room excellent meal in brasserie

    Mr Crompton 16 Jan, 2016

  • Sofitel

    yes everything ran smoothly as previous stays

    Mrs Terrell 14 Jan, 2016

  • Russ Hill

    Hotel is very run down. Rooms are terrible.

    Mr Compton 13 Jan, 2016

  • Sofitel

    Good facilities

    Mr David 12 Jan, 2016

  • Sofitel

    Yes but very expensive food and drink

    Mr Doyle 11 Jan, 2016

  • Hilton

    Everything went smoothly, room & especially beds were just what we needed and the staff were very helpful and helped remove any stress from our onward journey as I was travelling with elderly aunt with mobility problems.

    Ms Tovey 11 Jan, 2016

  • Sofitel

    Yes, was excellent

    Miss Calver 10 Jan, 2016

  • Sofitel

    Our stay was smooth, the staff cheerful and efficient.

    Mr Stableforth 06 Jan, 2016

  • Russ Hill

    Hotel room so small with no window,we had to put the suitcases in the bathroom as we could not move around the bed. Had a meal in the bar area my wife had a large black hair under the egg on her gammon steak, we called the waiter over he took back to the kitchen came back with no apology , and without asking if we required another said they were cooking another, which we refused . I also returns my meal because I felt sick after seeing my wife's meal, the chef was wearing a small hat on the top of her head, not with a net covering the rest of her hair, the waiter said she never had black hair which was a lie, as she walk out of the kitchen , my wife hair is brown. We also had a pre booked breakfast which was cold, so we ate very little, will never return to this hotel.

    Mr Fleet 05 Jan, 2016

  • Sofitel

    Absolutely no problems - welcoming staff who seemed to enjoy their job.

    Mr Unsworth 04 Jan, 2016

  • Sofitel

    Yes

    Mr Stewart 02 Jan, 2016

  • Sofitel

    We bought the meal deal at the urban cafe did not fancy it asked waiter if we could up grade said no we could not.after the meal maitre d came round asked if everything ok told him what happen he told we could have payed to upgrade so the meal deal was a waste

    Mr Field 30 Dec, 2015

  • Holiday Inn

    Really fantastic accommodation and very helpful staff

    Mrs Williams 21 Dec, 2015