Airport hotel reviews

Customer feedback
  • Stanhill Court

    Yes all ok

    Mrs Thomas 10 Oct, 2015

  • Russ Hill

    All fine

    Ms Palfrey 11 Oct, 2015

  • Copthorne Effingham

    Everything went very well, even had an upgraded room on our return from holiday. All staff excellent.

    Mr Croton 07 Oct, 2015

  • Arora

    Really nice hotel good start to our holiday

    Mr Reeve 09 Oct, 2015

  • Copthorne Effingham

    Great, All worked smoothly. No hassles. Thanks.

    Mr Boorman 09 Oct, 2015

  • Sofitel

    Car Park in Sofitel was very poor. It was virtually full on arrival so had to park on roof. Then, becuase lift was not working, had to find our way down to reception in pouring rain.
    Unfortunately I broke my ankle on holiday and returned in a wheelchair. The Sofitel were very unhelpful in finding out exactly where the car was now parked for my wife to fetch it, and the lift was still not working.

    Mr Pattison 09 Oct, 2015

  • Arora

    we enjoyed our stay, However, it was not made clear that we would have to drive our car to the car park, then get the transfer bus to the airport. The advert makes it seem that you would park at the hotel, then in the morning you would take the bus from the hotel straight to the airport.

    Mrs Deasismont-Benn 09 Oct, 2015

  • Holiday Inn

    Convenient for the airport, good quality hotel with all the facilities we required.

    Mr Roberts 09 Oct, 2015

  • Airport Inn

    no directions or signs to hotel. nowhere specified to park for meet and greet. transfer to airport by bus awful experience.
    rooms nice. guy on reception nice. bar and food good value.

    Mr Murphy 08 Oct, 2015

  • Hilton

    A great hotel with very welcomimg and professional staff

    Mr Tuck 07 Oct, 2015

  • Copthorne Effingham

    room needed a new carpet it was not just thin it was not there a big hole did not get early morning call that we ask for

    Mrs Reader 04 Oct, 2015

  • Sofitel

    All excellent!

    Mrs Tebbutt 08 Oct, 2015

  • Airport Inn

    very little room to par car had to wait a few hours before i found a space ,bed was not king size like most of hotels

    Mr Rigby 06 Oct, 2015

  • Courtyard by Marriott

    All good - very clean, friendly, modern and helpful hotel with very efficient car parking service

    Mr Hawes 06 Oct, 2015

  • Little Foxes

    The facilities, parking arrangements and transfers were great. Our only disappointment was that there were only snacks available in the evening and not dinner which would be much better

    Mrs Coplestone 06 Oct, 2015

  • Russ Hill

    small ground floor room with no window but service good and parking convenient food good value and quality

    Mr Newman 06 Oct, 2015

  • Sofitel

    Thank you for the package deal it was Amazing! and very good, would recommend Holiday Extras always. Thank you.

    Mr Bolton 06 Oct, 2015

  • Copthorne

    Excellent. Brilliant overnight stay

    Mr Lord 06 Oct, 2015

  • Sofitel

    Very good helpfull staff food good but breakfast was not very hot

    Mrs Smith 06 Oct, 2015

  • Copthorne


    Mr Allen 06 Oct, 2015

  • Russ Hill

    Room was dirty, the tea and coffe had not been replenished the bin had not been emptied

    Mr Robinson 06 Oct, 2015

  • Sofitel

    Nothing wrong with the Sofitel but, apart from the toiletries in the bathroom, it was no better than Premier Inn or similar. As a lone woman in the bar I was ignored while people who came in after me were served. Food was acceptable but I expected better. I was hoping for a touch of luxury, given the price I paid. Shan't book in here again.

    Mrs Grundy 06 Oct, 2015

  • Sofitel

    The hotel was great but a bit pricey however I enjoyed my stay and the location was perfect. when i got back the car park ticket was validated and i was on my way. My only issue was I though I read it had a pool only that was no longer the case so it was a long night but had a great meal in the bar and enjoyed some quiet time.

    Mrs Simpson 06 Oct, 2015

  • Copthorne

    Hotel firm they recommended were brilliant

    Mrs Cranwell 06 Oct, 2015

  • Airport Inn

    All the staff were very friendly and helpful, and we had an excellent meal in the evening. One of the curtains fell down in the room we were allocated, so we were given another room. In the second room, although the kettle worked, the lid was broken, so we had to be very careful not to get scalded. Therefore we felt that the rooms could do with some refurbishment. Also, we thought that the transfer bus was going to take us straight to the airport, but it took longer than quoted on the website, as we had to pick up passengers from several other hotels, and the bus was so full that some people could not get on it, and had to wait for the next bus.

    Mrs Roberts 06 Oct, 2015

  • Airport Inn

    My rooms were very clean and comfortable, although I did experience some noise from the road and noisy neighbours, rowing in next room in the early hours! not good when you have to be up at 4am! having said that the evening meal in the restaurant was very good and the staff very pleasant and helpful.

    Ms White 06 Oct, 2015

  • Sofitel

    all went well and staff were very nice

    Mr Phillips 06 Oct, 2015

  • Hilton

    Everything went beautifully.
    Dinner was excellent, the breakfast superb and the bed clean and comfortable.

    Mr Brown 06 Oct, 2015

  • Holiday Inn Worth

    Perfect. Excellent staff, easy check in, taxi booked and on time. The restaurant is comfortable with good food, although drinks are rather overpriced.The room facilities as described, very good.

    Mrs Pryce 06 Oct, 2015

  • Hilton

    No problems at all

    Mr Brooks 06 Oct, 2015

  • Holiday Inn

    Hotel situation perfect for airport and car parking services excellent. Rooms clean and comfortable. Staff very pleasant and helpful. Food could be improved upon

    Mrs Mcfadden 06 Oct, 2015

  • Stanhill Court

    very helpful staff,minus point is reception area closed after midnight

    Mr Morley 07 Oct, 2015

  • Very comfy beds .

    Mrs Susan 06 Oct, 2015

  • Sofitel

    The Sofitel was fabulous at ever, out makes the beginning of the holiday so much more glamorous and relaxing. Maple manor parking, however, was really disappointing, taking more than 45 mins from when we called on our arrival back in the UK to return our car. I would have been home faster if I had travelled to an off site car Park, which is frustrating, as we paid extra exactly to avoid that delay.

    Miss Smith 07 Oct, 2015

  • Holiday Inn

    Staff very helpful. The Bus transport excellent with no problems. Thanks.

    Mrs King 06 Oct, 2015

  • Hilton

    Yes all satisfactory and went as planned

    Mr Freemantle 06 Oct, 2015

  • Copthorne

    Helpful friendly staff. Room very quiet and spacious. Health club a bonus which was included. Transfers were efficient and reasonable both ways. Definitely use again.

    Ms Brady 06 Oct, 2015

  • Staff very helpful
    Transfer by taxi was fine.

    Mrs Holbrook 06 Oct, 2015

  • Sandman Signature

    Close to airport, all as expected, no problems.

    Mr Cross 06 Oct, 2015

  • Hilton

    The worst part of it was the beginning, poor signage, even the GPS couldn't find the Purple car park.

    Mrs Storey 06 Oct, 2015

  • Best Western Skylane

    good place to stay before a flight

    Mrs Blackburn 06 Oct, 2015

  • Cambridge Standard Room

    A smooth operation both staying and car pick up on return

    Mr Harrop 06 Oct, 2015

  • Courtyard by Marriott

    Everything worked fine, no issues.

    Mrs Bailey 06 Oct, 2015

  • Courtyard by Marriott

    Everything went well, and we liked the hotel. Meals and especially drinks were expensive. Car pick up and delivery were good.

    Mr Bower 06 Oct, 2015

  • Arora

    All excellent. Thank you!

    Mr Burridge 06 Oct, 2015

  • Sofitel

    Everything was great,however car pick would be better from outside departures opposite the Premier inn as could not find the Hampton Hilton.

    Mr Brown 06 Oct, 2015

  • Stanhill Court

    The only problem we had was that I had to leave my car key - when I booked it I picked it because it was one that was on-site hotel parking with no need to leave your key. We are not allowed to leave our company car keys with anyone else and no one other than an employee is allowed to drive the vehicle - I had notified our transport department that the vehicle would be stationary for two weeks so was very concerned if it was moved it would alert them via the tracker. As it happens it wasn't moved and the car was fine but it did stress me out a bit at the beginning of the holiday.

    Ms Ford 06 Oct, 2015

  • Arora

    the sat nab did not take us to the hotel and had to ring for directions - the hotel was lovely

    Mrs Nicholls 05 Oct, 2015

  • Hilton

    All good and staff very helpful.

    Mrs Finch 05 Oct, 2015

  • Holiday Inn

    All went well staff extremely pleasant and helpful.

    Mr Meecham 05 Oct, 2015

  • Hilton

    We were very pleased with customer service.
    We were allocated a room with a view in the Hilton which was very clean and comfortable.
    A nice start to the holiday.
    The long stay car par deal with the Hilton was very reasonably priced and efficient.

    Mr Barford 05 Oct, 2015

  • Hilton

    It's a nice convenient airport hotel, just a bit hit and miss with regard to friendliness of staff. Would class it as a 3* not 4*

    Miss Cloona 05 Oct, 2015

  • Cambridge Vintage Room

    The hotel was very good, our room on the night prior to travel was lovely but the room on our return we could not get hot water in the bath as I had hurt my back and wanted to soak it, also shower not very good but room other than that was really good. The staff were very helpful especially the drivers of the bus to the airport. The food in the restaurant in the evenings and breakfast was excellent, would definitely stay in your hotel again

    Mrs Pepperell 05 Oct, 2015

  • Ibis

    The facilities were adequate and comfortable, everything went smoothly, also lovely view from the window

    Ms Piller 05 Oct, 2015

  • Airport Inn

    Little bit of a delay in signing in as they could not find us on booking but seems they see us on different date

    Miss Vargerson 05 Oct, 2015

  • Holiday Inn Worth

    Everything went according to plan, we located the hotel very easy and the reception staff were helpful and informative on arrival.
    We loved the room, super cosy and had everything we needed for a comfortable stay. We had no issues at all with our booking and it made a lovely relaxed start to our holiday. Highly recommended!

    Miss Davenport 05 Oct, 2015

  • Travelodge

    Staff helpful. Smoking area was right at the front of the entrance and the smell overpowering. Also car park machines weren't working and an extra cheeky expense not expected.

    Mr Dart 06 Oct, 2015

  • Hilton

    Nice clean room, friendly staff and good food.

    Mr Perkin 05 Oct, 2015

  • Copthorne Effingham

    Nice hotel, I booked a triple room, room was very tired and in need of refurbishment. Breakfast was nice plenty of choice. Check in/ out was efficient. Booked taxi to the airport, all on time, apart the room, service was as described by holiday extras.

    Mrs Allison 05 Oct, 2015

  • Copthorne

    Everything was fantastic and you looked after my car very well thank you

    Mrs Balcioglu 05 Oct, 2015

  • All was as described. The room was comfortable and the staff were friendly and helpful. We had bar food in the sports bar and it was a pleasant evening. We picked the car up 12 days later and the whole process was quick and easy. Would definitely book again.

    Miss Chandler 05 Oct, 2015

  • Copthorne Effingham

    Booked the hotel and a meal for the night before we travelled.......only other thing we then had to pay for were drinks with the meal. They were a ridiculous price and would be the difference between us staying there again and not.

    Mr Head 06 Oct, 2015

  • Holiday Inn Worth

    everything went smoothly.good secure car parking facility, nice room, good choice for evening meal and a hearty breakfast set us up for our long flight to florida

    Mr John 05 Oct, 2015

  • The staff were helpful and it suited our needs.

    Mrs Fell 06 Oct, 2015

  • Copthorne Effingham

    Everything went smoothly. Lite bites menu limited selection and portions small for cost

    Mrs Woodfield 05 Oct, 2015

  • Holiday Inn

    Good service, helpful staff.

    Mr Lascelles 05 Oct, 2015

  • Hilton

    The Gatwick Hilton is starting to look its age! Plus we were not able to use accessible facilities as there were not any rooms available.

    Ms Smart 05 Oct, 2015

  • Sofitel

    Very good

    Mrs Potts 05 Oct, 2015

  • Hilton

    All was just fine thankyou

    Mr Podesta 05 Oct, 2015

  • Courtyard by Marriott

    Staff good, room good. But we were worried by the disclaimer at the hotel that early morning buses may be full, so to allow extra time for catching the next bus. It was not made clear to me when I booked that the 'regular' bus might not be usable. hotels at other airports run a rather more reliable, more personal, service. I would look more closely at other offers before booking this again for an early morning flight.

    Mr Randles 05 Oct, 2015

  • Hilton

    Gatwick is a nightmare navigation experience - purple parking + Hilton just does not work

    Mr Schofield 06 Oct, 2015

  • Copthorne

    All went very smoothly

    Ms Edwards 05 Oct, 2015

  • Britannia Lodge

    We stayed in Britannia Lodge, the annex to Europa. The bedroom was too small for a double bed and it was very uncomfortable, and the whole place felt run down and shabby. Our email booking form just said Britannia Lodge, and didn't mention Europa. When we arrived at Gatwick and expected to go by taxi we then discovered it had to be prebooked, but the form didn't give the number to ring for taxis. The hour it took to sort this and get to then hotel was a very poor start to our holiday.

    Mrs Page 05 Oct, 2015

  • Holiday Inn

    Did not find the evening meal we had at the hotel to be value for money, neither in quality nor quantity. Also when ordering the food and a couple of drinks, 10% service charge was added with no warning, and despite the fact I was going to carry the drinks back to our table myself.

    Mr Oliver 05 Oct, 2015

  • Holiday Inn

    very pleased with hotel facilties

    Mr Watkinson 05 Oct, 2015

  • Hilton

    Everything fine.

    Mrs Goodson 05 Oct, 2015

  • Courtyard by Marriott

    Everything was perfect with the hotel room and staff, we have stayed here before and would always recommend this hotel! A great way to start any holiday

    Mrs Parsons 05 Oct, 2015

  • Copthorne

    all as stated except bus to airport got taxi but about same price left at 04.15

    Mr Harper 05 Oct, 2015

  • Holiday Inn

    The hotel reception was very good when checking in and out, it was quick and welcoming. The room was very clean and spacious and suited our overnight stay. We ate at the bar and the food was well cooked and the surroundings comfortable. Good start to our holiday.

    Mr Jones 05 Oct, 2015

  • Courtyard by Marriott

    Everything was as expected with friendly staff.

    Mr Edwards 06 Oct, 2015

  • Courtyard by Marriott

    Very good, best value

    Mr Lemoignan 05 Oct, 2015

  • Courtyard by Marriott

    Convenient and does what it says on the tin;- thank you

    Mr Theobald 05 Oct, 2015

  • Sofitel

    A lovely start to our holiday! Would stay here again.

    Mrs Arbon 06 Oct, 2015

  • Hampton by Hilton

    Very convenient hotel with good facilities and good breakfast.
    The staff were very helpful

    Mr Kingslake 04 Oct, 2015

  • Holiday Inn

    Great facilities, easy access to the airport, car parked and looked after for two weeks. One suggestion how about the car washed and ready to go on return, not a great cost and one that gives that little bit extra customer focus? If not how about offering it as an optional extra? Good job done guys, thanks Nigel.

    Mr Stewart 04 Oct, 2015

  • Copthorne Effingham

    Great hotel. Very helpful staff. Reasonably priced food and drinks.

    Mr Perry 05 Oct, 2015

  • Hilton

    Your arrival dispatcher was a little put out that we did not arrive at the time as we informed you by our sat nav, it is the m25, would have liked a little more understanding. Our return car delivery and pick up was excellant

    Mr Davies 04 Oct, 2015

  • Holiday Inn

    Everything was totally great,the only gripe was that there was no fridge in our room to keep our bubbly chilled, or Sky TV. Add those and you would be perfect!

    Mr Putman 04 Oct, 2015

  • Sofitel

    Yes - hotel good but Meet and Greet poor

    Mr Sharp 04 Oct, 2015

  • Sofitel

    Very smooth checking in and facilities good

    Mr Saujani 05 Oct, 2015

  • Holiday Inn Worth

    Everything with our stay was perfect. Only we were a little disappointed that we were refused breakfast service for our three year old. We did not wish to eat and asked if we could order toast or cereal for a three year old boy. We were told no, unless we paid full price for a continental breakfast at £15.00. This was disappointing. We left the hotel and ate breakfast locally, but would have preferred to have been able to purchase a slice of toast without having to pay for a full breakfast.

    Mrs Caddick 04 Oct, 2015

  • Courtyard by Marriott

    No problems at all
    Easy stroll(less than 10 mins) to terminal
    Car ready in front of hotel car park on return

    Mrs Hill 04 Oct, 2015

  • All great

    Mr Smartnik 05 Oct, 2015

  • Holiday Inn Worth

    ALL OK

    Mr Frankland 04 Oct, 2015

  • Holiday Inn Worth

    very good

    Mr Emson 04 Oct, 2015

  • Crowne Plaza

    evrything was exactly as expected
    Would recomend holiday extras and the hotel

    Mr Inskip 04 Oct, 2015

  • Holiday Inn Worth

    I can honestly say that your service was 10 out of 10. Unlike the rest of my holiday, so thanks very much. Excellent over night hotel and hassle free parking.

    Mr Keith-Hill 04 Oct, 2015

  • Cambridge Standard Room

    yes but would try another hotel

    Mr Callow 05 Oct, 2015

  • Holiday Inn

    Holiday Inn was excellent and the price was very reasonable. Pick up of car at end of holiday went very smoothly.

    Mr Briggs 05 Oct, 2015

  • Copthorne

    Yes, a good start to the holiday

    Mr Chapman 04 Oct, 2015