Birmingham Airport Hotels Customer Feedback

Customer testimonials are direct responses to people's experiences using Birmingham Airport Hotels services.

• 89% of customers who left a review would book again
• 50 customers have given an average rating of 5 out of 5

The staff at the hotel were very helpfull. The service we received including the transport to and from the airport was exceptional. Our flight was delayed by over 2 hours but as soon as we rang the taxi company they rang us straight back with details of our pickup. Thank you for organising this on our behalf. We would definately book again.
Mrs Mcbride 14 Jan, 2008
Excellent, efficient service. It takes the strain out of travelling. We have used this three times now and can thoroughly recommend it.
Mr Clarke 25 Nov, 2007
Great hotel clean and tidy and convenient, but the bar is daylight robbery
Mr Cotton 26 Jan, 2008
Everything went very smoothly, no complaints at all.
Mr Glendinning 09 Jan, 2008
The dealwe hadwith the hotel was for one overnight stay, eight days parking for our car and a return taxi to/from Birmingham airport. Excellent value but it would have helped if the taxi driver on the return trip knew where the hotel was. Even with him using satnav we had to give him directions and we are not from the area!!!!
Mrs Morris 06 Jan, 2008
Apart from the above, the service is very very efficient. The transfer arrived promply. On return to the UK we didn't have to call the number given to us as they called us first. The room was fine, although the heating system was a bit noisy but overall it was very good value for money.
Mrs Guest 19 Nov, 2007
The taxi company booked from the hotel at check-in was 40 minutes late arriving your staff had made 3 phone calls to hurry them up. We nearly missed our flight. Organisation from the hotel was excellent especially the breakfast. Thank you.
Mrs Molloy 04 Feb, 2008
The hotel was brilliant and even though we had a very early start at 4:00am there were still croissants, juice and coffee for breakfast. The only bad point was the complimentary taxi service. The hotel used a taxi firm called Robin Hood Taxis and we were given a voucher to hand to the driver. When we were picked up at 4:45am to go to the airport the driver made a fuss because we had a voucher and weren't paying by cash (apparently they only receive £10 for an airport run with voucer and £15 for cash!) The driver appeared very tired and was all over the other side of the road. When we arrived at the airport we then had to struggle to get the cases out of the boot by ourselves (driver stayed in car) which was difficult as my husband has a bad injury. Our return taxi ride was fine, although again, no help with cases.
Mrs Davies 03 Jan, 2008
Good price and went according to plan
Mrs Tunbridge 19 Jan, 2008
Our taxi was waiting for us when we arrived as we were held up in traffic. Receptionist was very efficient and had us on our way in minutes. return transfer was excellent, we were an hour early returning (unheard of I know) but the driver had checked the arrivals and was waiting at the airport and telephoned us was were were reclaiming out baggage. We arrive after midnight as the Stonebridge Manor, check in at the hotel was good. Night porter/receptionist was being kept busing serving late night drinks to a large party at the bar but was extemely pleasant and we were shown to our room. The room was above average for a budget hotel but unfortunately the television was not working and after over two weeks in a remote Greek village my husband was keen to catch up with the news. We notified reception, who for ease suggested we changed to the room next door. This rooms as equally clean and well equiped. By far the best aspect of this hotel was that we parked our car in the hotel car park ourselves, where we prefered and took our car key with us. (No joyriding while we were away, here !) The taxi driver who returned us to the hotel confirmed that the Stonebridge Manor has a 100% record when it comes to vehicle security. Well Done to all concerned.
Mr Lovell 13 Nov, 2007
Staying at the Novotel after a late flight finished our holiday perfectly. We had a good nights sleep and went straight to work the following day completely refreshed.
Mrs Parry 17 Jan, 2008
The hotel is exellent value, but it would have been nice to know that the resturant was closed. We had to eat in the bar!
Mrs Keeble 15 Jan, 2008
The location was ideal
Mr Griffiths 04 Jan, 2008
The room was very comfortable and the staff most helpful.Thankyou
Mr Stanners 17 Jan, 2008
Excellant ! Very easy ! Thanks
Ms Horton-Tilley 10 Jan, 2008
Quick, easy way to book airport accommodation and car parking
Mrs Palmer-Laidler 19 Nov, 2007
Would definately book through Holiday extra's again as hotel and parking was excellent and you gave us A1 service thanks Rosemary and William [Church]thanks
Mrs Church 17 Jan, 2008
We found the staff very helpful and the bedrooms very clean and comfortable. would definately stay again when we fly from Birmingham airport. Thanks again yours gratefully Rosemary and William [Church}
Mrs Church 17 Jan, 2008
would choose Hilton on next travel from Bhx airport, service and facilities excellent.
Mrs Kilroy 16 Jan, 2008
it was convienient for us to leave the car there during our holiday and we had transport there and back from the airport, so all in all very worthwile and would definately do it again
Mr Oakes 29 Dec, 2007
having left some items in room I rang and gave my card details and the goods were posted to me immediately - very good.
Mrs Cheffers 27 Dec, 2007
A good, simple to understand and book service
Mr White 22 Jan, 2008
I felt the staff were friendly and helpful. The rooms were clean and beds comfy overall an excellent stay.
Mrs Wilson 03 Jan, 2008
Food was excellent and the beds very comfortable, what more could you want
Mrs Allpress 20 Sep, 2007
Do you offer valeting whilst you have the car?
Ms Pattison 23 Dec, 2007
A really efficeint, trouble free ,enjoyable start to our holiday
Mr Woods 19 Nov, 2007
it was a lovely hotel with very good transfers polite staff
Mrs Nathasingh 07 Jan, 2008
The person who answered the phone was very helpful.
Mrs Claresflores 02 Jan, 2008
What a refreshing change to deal with a company who know the meaning of customer service!! Thankyou
Mr Mason 19 Nov, 2007
good
Mr Marsden 19 Nov, 2007
Would certainly use this service in the future. An easy and cost efficient way to ensure that you reach the airport safely via your shuttle service and with car parking included - very good value.
Mrs Trendell 16 Sep, 2007
Excellent no hassle booking, excellent service with smooth transfers to airport. Will definately use your services again
Mrs Pulman 17 Aug, 2007
found it a great start to our holiday
Mrs Benton 02 Jul, 2007
The booking service was absolutely fine. The hotel was generally clean and the staff friendly. The bar area wasn't up to the standard of the rest of the hotel.
Mrs Norris 01 Jul, 2007
best holiday we have had,we were very well looked after and will be booking with you again,very good value for money.nothing we ask was any trouble.thankyou
Mr Hallam 30 Jun, 2007
Efficient and friendly service made the start and end of my trip relaxing and removed the stress of transfers and parking.
27 Nov, 2006
Reception was a trifle cool but the hotel was very good
22 Oct, 2006
Very easy to access information and products of a high standard
11 Oct, 2006
Efficient response on the telephone and hotel ideal for the job, a repeat of many such experiences with you over the years.
26 Sep, 2006
Accomodation clean and comfortable with friendly and helpful staff
Mrs Rushworth 06 Sep, 2007
Excellent value for money - ARW
Mrs Gretton 03 Sep, 2007
Good hotel, good secure parking and taxis were very quick to respond.
29 Mar, 2007
Good Hotel, efficient service, taxi to airport arrived on time, cheerful driver, parking fine
21 Dec, 2006
The room, food and atmosphere were really great - just what you need at the start of a holiday!
03 Oct, 2006
Did exactly what it said in the blurb -- making a very easy start to our holiday.
14 Jul, 2006

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