Gatwick Airport Hotels Customer Feedback

Customer testimonials are direct responses to people's experiences using Gatwick Airport Hotels services

• 76% of customers who left a review would book again
• 50 customers have given an average rating of 5 out of 5

very efficient service regarding my car. hotel clean and very pleasant
Mr Aldriege 05 Jan, 2008
Hotel, Transfer to Airport and Parking Facilities were all excellent.
Mr Lightfoot 31 Jan, 2008
We found the htel conveniently positioned for the airport. Restful room, good food and helpful staff plus the convenience of parking the car for the two week break.
Mrs Braywood 23 Jan, 2008
It all worked well for us on departure and return.
Mr Shooter 19 Nov, 2007
The Hotel was fantastic and made an excellent start to our holiday. It is certainly somewhere we would stay again.
Mrs Hill 14 Jan, 2008
Everything smooth and efficient, a high quality of service from the hotel and valet parking company led to a relaxing start and end of our holiday. Thanks
Mr Mackley 28 Jan, 2008
Excellent service to and from airport,clean rooms at reasonable price.
Mr Burke 22 Jan, 2008
BOOKING WAS EASY AND EVERYTHING RAN SMOOTHLY. I WOULD DEFINATELY USE THIS SERVICE AGAIN.
02 Sep, 2006
The Hotel Gatwick Worth was very clean and the staff were very helpful and polite. Nothing seemed to be too much trouble. Only drawback no lift for luggage so could be a problem for some travellers. But whilst we were there staff helped with bringing the luggage downstairs. Would definitely use facilities again.
Mrs Plant 27 Jan, 2008
Great hotel,it could not have been any closer to the terminal,I would be happy to use it again.Its a shame the client has to park his/her own car away from the hotel.
01 Jan, 2008
I would have given a 10! Have stayed at many airport hotels and this really exceeds them all value for money and excellent accommodation. Will stay again but please don't give us a room over the railway line!!!!
Mr Davies 23 Jan, 2008
Pleasant staff,efficient transfer system and a really good restaurant.We will definately stay at this hotel again next time we fly from Gatwick
Mr Hollett 22 Jan, 2008
I would like to say however the reception staff were extremely helpful and very pleasant and because of them and the impressive building I would consider staying at the hotel again.
Mrs Piercy 14 Jan, 2008
We were delighted to find our car delivered to the airport, warmed and ready to drive off, before we had exited the building! An excellent service, especially considering it was 11pm on Christmas Eve. Many thanks to everyone concerned.
Mr Booth 02 Jan, 2008
The evening meal was very good value. and the staff were extremely friendly . We will use this hotel when we travel . Thank you.
Ms Gomez 15 Jan, 2008
The combined hotel and parking package worked really well. The hotel was spot on and the transfers were quick and easy. Will definitely use this service again
Mr Evans-Price 05 Jan, 2008
Lovely Hotel. Good smooth start to holiday.
Mr Staples 05 Jan, 2008
Stanhill Court Hotel provided comfortable accomodation, good food and friendly service.Highly recommended.
Mr Chapman 27 Jan, 2008
Hotel is fine, have used a few times and it does the job parfectly well when one has an early LGW flight. Staff very friendly.
Mr Dalziel 24 Jan, 2008
The staff at the hotel were really nice, however, the other guests were very inconsiderate when coming back to the hotel late at night. Additionally, on our return, our car was parked at the back of the hotel, it was very dark with no signs and a very poor road surface. That could be improved & not cost much.
Mrs Payne 16 Jan, 2008
EXCELLENT AND EFFICIENT SERVICE. MY CAR WAS WAITING FOR ME UPON MY RETURN, RIGHT OUTSIDE THE HOTEL.I WILL DEFINATELY USE THIS SERVICE AGAIN
Mr Clark 07 Jan, 2008
Hotel was better than expected - location is good and the hotel grounds were very beautiful. Room was excellent for the three of us. Only criticism was the buses to Gatwick were every 45 mins - little bit to far apart.Will definitely use you again.
Mrs Witney 23 Nov, 2007
Have used Holiday Extras on many occasions & will continue to use them without any hesitation.
Mr Brooks 18 Nov, 2007
Hotel of good standard. Ideal for a family stop over before flying. Very convenient for airport.
Mrs Rowe 13 Nov, 2007
firsr.. time i have stayed in the hotel at gatwick airport and have to say i was very pleased with the whole expierence
Mr Ingham 29 Jan, 2008
LOVELY HOTEL THE MEET& GREET PACKAGE WAS SUPERB,AFTER 4HOUR DELAY IN AIRPORT I WAS WELL PLEASED WHEN CAR TURNED UP AFTER ONLY 2MINS 10/10
Mrs Griffiths 05 Jan, 2008
Although we expected to wait for up to half an hour, following our phone call to the taxi, we were picked up within the time and the car was ready for us. we just had time for a drink before continuing our journey home
Mr Wise 01 Jan, 2008
for the price I would recomend this hotel
Mr Rees 28 Dec, 2007
Excellent hotel offering great value for money, close to south terminal for convenience and excellent parking arrangement offer of 15 days
Mr Elliott 29 Jan, 2008
Holiday extras was a very efficient service well done
Mr Rampling 26 Jan, 2008
Particularly liked the valet parking
Mrs Cornelius 25 Jan, 2008
I was really impressed with my syay at the Cambridge and the breakfast was good value and well cooked.Just missed being a 10 due to the sink in the bathroom not able to be emptied and the leak from the sink. We did not complain about these but am sure they would have been delt with effectively if we had. Thanks - will be using this hotel again.
Ms Fuhrmann 27 Jan, 2008
Excellent service. Will use again, Thanks.
Mrs Mumford 24 Jan, 2008
beware the price of the restaurant drinks at the Hilton!
Mrs Pearson 23 Jan, 2008
The on-site parking was very good & much better than having your car move to another area.
Mrs Gwynne 15 Jan, 2008
the service was excellent at the hotel and the staff very helpfull. a very plesent experience all round
Mrs Goddard 29 Dec, 2007
we always find your firm very effivcient.
Mrs Durman 26 Dec, 2007
We only stayed for 1 night but had a very pleasant stay. The room was clean, the bed comfortable and we had a very nice evening meal.
Mr Taylor 20 Nov, 2007
Easy to book, easy to deal with - excellent!
Miss Bialaga 02 Feb, 2008
The hotel decor was beautiful, the room welcoming and comfortable, the service efficient. It was a wonderful start to our holiday, and the short walk to into the airport took all the hassle out of catching an early flight.The only critisisms would be;1)that it was disappointing in a hotel of this standard that the bar had run out of dry ginger for my whisky2)one of the meals in the restaurant was of poor quality, however we were satisfied that the staff dealt with this efficiently by removing the meal from the bill. (the mackerel however was delicious)3)maybe our expectation was not appropriate, but whilst the service from staff was very efficient, it seemed to lack any warmth friendliness or humanity.4) it would have been helpful for the reception staff to explain that it is necessary to put your room card in the slot in the lift, not only did we take time to work this out, but virtually every time we entered the lift another person seemed to be struggling to work it out.
Mrs Hawksworth 25 Jan, 2008
Always excellent service. This time I'd booked the wrong day! but your reception staff managed to sort it out without recrimination and hassle. (Unlike the reaction I had from my husband!) Bless them
Mrs Scurlock 22 Jan, 2008
Excellent, very convenient for airport.Found staff very polite and helpful. All in all a good experience that contributed to a super holiday. I will use this hotel again and recommend it to others
Mr Pyman 21 Jan, 2008
Helpful staff, good bar food and fast check out in the morning - just the start you need for a holiday!
Mr Thomas 17 Jan, 2008
a very comfortable hotel, cheerful staff and very handy f0r the summer parking, will definately use again.
Mr Pantlin 13 Jan, 2008
Very good service, and easy to find/book and use, however the only thing I was dissapoonted about was the immesnse que to check in at the hotel! Once we were checked in it was lovely, and the car park system was fab!
Dr Bestbier 06 Jan, 2008
I would like to say how impressed I was with the Arora Hotel at Gatwick and the parking service provided. The hotel was out of this world and the staff extremely friendly and helpful. With regards to the parking, within 5 minutes of phoning the meet and greet people our car was outside the terminal. Would highly recommend and would definately use again.
Mrs Jones 03 Jan, 2008
This was the second time we have stayed at this hotel and will use you again on our next holiday.
Mrs Sharp 26 Dec, 2007
The rooms are a little shabby now and could do with updating. The meal in the restaurant was very good.
Mrs Bestford 21 Nov, 2007
Lovely efficient staff, cannot do enough to please guests. Will use again.
Mrs Harris 25 Jan, 2008
Very efficient & cost effective.
Dr Evans 19 Jan, 2008

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