Reviews for the De Salis Hotel Stansted

Hall Road, Elsenham CM22 6DR

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Customers' rating: Rated 'Great' by 46 guests

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(3 star hotel)
 
£78.00*
room-only
1 miles
from the airport
7/10
customer rating

Close to the top of most people's lists

70% of customers who left a review for the would book again
46 customers have given an average rating of 4 out of 5

room was comfortable and nice but it was above reception and heard every thing (talking, cups, plates) being put down nearly every thing that goes on in the kitchen and on reception know one at reception when it was time to leave to talk about it.

Mrs Collard, 08 Nov 2016

De Salis
4 out of 5

rooms apparently not booked when we went to check in
receptionist very unhelpful, no apology, no smile just blank looks
holiday extras staff member very helpful when i rang
2 rooms booked offered one family room so spent night sharing with my son in law not good.
when you try to book 4 adults there hotel will not let you but it was ok for them to give us the room when they had double booked!!!!!!
hotel room appalling
carpet worn, floorboards very creaky
bed springs coming through
very loud staff which you could hear every word even at 11pm
breakfast not much better

Mrs Hagan, 23 Jun 2016

De Salis
1 out of 5

Nice place, with friendly, helpful staff. Convenient if you are flying from Stansted. You get one nights parking free, unlike a lot of the bigger hotels and you can get breakfast from 3 am, which is great if you have an early flight.

Ms Suggett, 14 May 2016

De Salis
4 out of 5

My reason for a low score is not really due to the hotel. It is more to do with your inaccurate service. There was not a bus to take me to the hotel from the airport! You need to liaise with the hotel to get this right. I spent a lot of time asking people where the bus to the hotel was located. I eventually was told to go the Radisson Blue -- who were extrememly helpful. They new the procedure and telephoned the hotel on my behalf. I waited for half an hour for the bus to arrive although I was told it would be just 10 minutes.

Ms Roberts, 08 Apr 2016

De Salis
1 out of 5

Yes........no problems at all the staff were very polite and friendly

Mr Roberts, 29 Mar 2016

De Salis
4 out of 5

Checking in was very easy
The room was spacious and comrortable
Highly recommended

Mr Chambers, 28 Mar 2016

De Salis
5 out of 5

Clean, spacious room.

Miss Daniels, 24 Feb 2016

De Salis
4 out of 5

Found the facilities at the hotel to be ok , restaurant was not bad , but had run out of white wine !!
staff were friendly and helpful , hotel was clean
Most annoying thing was once arrived at airport , phoned the hotel up and was told would have to wait 30 minutes for my lift to come and pick me up !!

Mr Morley, 21 Oct 2015

De Salis
4 out of 5

The hotel was fantastic, the food in the restaurant good, the room very comfortable and taxi transfer very efficient. Our car wasn't moved while it was there for 15 nights and was secure. We will use this hotel again.

Mrs Murrall, 30 Nov 2014

De Salis
5 out of 5

* Prices quoted are for stays on the 18-02-2018, valid as of 15-12-2017