Gatwick Long Stay South Customer Reviews

Book Gatwick Long Stay Parking

  • Don't know your flight number? (Help me find my flight)

Help & support

Our Kent-based support team are friendly, knowledgeable and ready to help with a new or existing booking.

Exclusive email offers

Sign up for special offers direct to your inbox

Sign up now

We treat your privacy very seriously!

All very satisfactory

Mr Coshall, 13 Oct 2017

Long Stay South
5 out of 5

On exiting the car park I was told I owed £185.

Mr Fear, 13 Oct 2017

Long Stay South
4 out of 5

everything went well with parking, we had to rebook flights due to Monach and then we had a cancelled flight with EasyJet from Tenerife, but you guys were brilliant on exit, just one point, when I needed to go and explain our situation at Customer Service near exit the parking isn't very good, a small point, but reversing in rain at night with no proper slots to park, otherwise, we'll be back!

Mrs O'farrell, 12 Oct 2017

Long Stay South
5 out of 5

All OK. Car prk easy to find. Not far from South Terminal. Frequent buses

Mr Jones, 13 Oct 2017

Long Stay South
5 out of 5

No problems. Very straight forward.

Mr Pettitt, 12 Oct 2017

Long Stay South
5 out of 5

Yes, everything went smoothly.

Mrs Marshall, 12 Oct 2017

Long Stay South
5 out of 5

Everything went very smoothly. No problems

Mr Green, 10 Oct 2017

Long Stay South
5 out of 5

Everything went very smoothly, the staff were helpful too

Mr Burns, 10 Oct 2017

Long Stay South
5 out of 5

New system of barcode not as easy as old ticket

Mr Semple, 10 Oct 2017

Long Stay South
5 out of 5

All went smoothly, we were even contacted and re-assured that everything was under control after Monarch airlines collapsed

Mr Russell, 10 Oct 2017

Long Stay South
5 out of 5

Booking with you was great but yet again on exiting did not recognize the number plate when I went into office was told they where having problems with number reader

Mr Leeper, 11 Oct 2017

Long Stay South
4 out of 5

About 20 mins wait for bus at both ends of journey

Mrs Stevens, 11 Oct 2017

Long Stay South
4 out of 5

bus was very full but driver very helpfull

Mr Mccomas, 09 Oct 2017

Long Stay South
5 out of 5

Everything went to plan. We travelled by Monarch and HolidayExtras were the first to email/text me to inform me and with helpful links to gain more information.

Mrs Northeast, 09 Oct 2017

Long Stay South
5 out of 5

Everything was fine for us thanks

Mr Watkins, 09 Oct 2017

Long Stay South
5 out of 5

Long que for bus on return. Camera did not recognise car regn number correctly giving me problems on exit.

Mr Westbrook, 10 Oct 2017

Long Stay South
4 out of 5

No problem with the car parking
However I am still waiting a reply after 2 phone calls to find out what happened to Pre Paid FairFX euro currency card
I would like to know what happened as I have nor==t received anything after the original letter5 June

Mr Ledwidge, 09 Oct 2017

Long Stay South
4 out of 5

Parking was easy . Had problems getting out of barrier , as scan code never worked .. Thankfully I had my paperwork to hand as the member of staff needed to see it . Was a bit inconvenient .. But must say car park and transfer great and very quick .

Mrs Redwood, 07 Oct 2017

Long Stay South
5 out of 5

a member of you staff very helpfull when your new car exit machine did not reconise my coded ticket.

Mr Rowland, 05 Oct 2017

Long Stay South
5 out of 5

Everything was excellent, very efficient indeed. Problem was length of time waiting for bus upon return and relatively long travel time to/from airport and car park.

Mrs Skinner, 06 Oct 2017

Long Stay South
3 out of 5

All ok

Mr Brunt, 04 Oct 2017

Long Stay South
5 out of 5

On this occasion the entry system did not recognise my booking and as a result issued a normal paying ticket which had to be resolved by human intervention on my return.

Mr Hogg, 04 Oct 2017

Long Stay South
5 out of 5

Because Parking at Gatwick are no longer accepting bookings from third party bookers such as Holiday Extras.

Mr Cotton, 04 Oct 2017

Long Stay South
1 out of 5

On collecting your car the automated information given on the bus should say "press to stop at...". Because we were the second stop in and only realised it wasn't stopping at each stop until we missed it. Also vehicle number plate recognition at the exit barrier would be more user friendly

Mr Palmer, 04 Oct 2017

Long Stay South
4 out of 5

Access to car park was fine. Trying to exit was a pain as scanning your parking ticket does'nt work very well. So you queue behinhd other cars who have the same difficulty you are about to exeprience. It all needs to be simplified!

Mr Nutting, 03 Oct 2017

Long Stay South
4 out of 5

Staff helpful on exit. But shouldn't have needed help. Pre booking wasn't recognised and was charged £300 on exit. Had to contact staff to resolve problem, which they did quickly, politely and efficiently.

Mr Abbott, 03 Oct 2017

Long Stay South
3 out of 5

exiting was a problem, and the person there wasn't as helpful as she could have been.

Mr Cleaver, 03 Oct 2017

Long Stay South
5 out of 5

Everything was fine thank you

Mrs Davis, 02 Oct 2017

Long Stay South
5 out of 5

On return my car was not recognised at the barrier and £225 ish was demanded. Had to reverse back and sort out at customer services.

Mr New, 02 Oct 2017

Long Stay South
4 out of 5

The gate would not recognise my number plate on departure and I had to contact the reception to let me out as it was saying I needed to pay £165.00

Mr Hill, 02 Oct 2017

Long Stay South
4 out of 5

When leaving the ticket said I didn't pay and owed £425!!

Mrs Lightbody, 02 Oct 2017

Long Stay South
1 out of 5

All as expected.

Mr Thornton, 01 Oct 2017

Long Stay South
5 out of 5

All ok just didn't get out through the gates on way out but rang and got gates to be opened

Mrs Hubbard, 01 Oct 2017

Long Stay South
5 out of 5

We had no problem parking but the automatic barrier did not recognise us on entry & therefore had to go in to the parking office on our return at 2am. Staff member extremely rude - snatched paperwork out of my hand as I did not have my glasses. Totally unnecessary, especially when I was apologetic and tired after my journey & delays. Not a great end to my holiday!!
It won't stop me using the car park as it's convenient, but staff training could be better!

Mrs Dowsett, 01 Oct 2017

Long Stay South
4 out of 5

Despite the car park being so close to the terminal it took over half an hour to get back to my car. Getting out of the car park was also difficult, with the flimsy voucher system not working at the barrier requiring a visit to the kiosk. My worst ever experience with airport parking

Mr Hansford-White, 01 Oct 2017

Long Stay South
2 out of 5

Only problem was at exit barrier, although quickly resolved by customer services

Mr Fagan, 01 Oct 2017

Long Stay South
5 out of 5

Difficulty finding a space to park. Car was damaged on our return. Exit barrier would not let us out even though we had ticket ...not the best stay.

Mrs Burns, 29 Sep 2017

Long Stay South
4 out of 5

simple booking and amendment capability and friendly staff on check out as I had to call in the office

Mr Mannering, 28 Sep 2017

Long Stay South
5 out of 5

Everything went smoothly

Mrs Sainsbury, 27 Sep 2017

Long Stay South
5 out of 5

Parking easy to locate,shuttle busses frequent, small problem with the barrier on exit wouldn’t let me out until fee of £370 paid but excellent help from on site staff so was not a problem.

Mrs Elam, 28 Sep 2017

Long Stay South
5 out of 5

The instructions for finding the bus back to the car park were very unclear. They say "follow signs to buses and coaches", but if you do that you end up on level zero, instead of level 2 which is where the coach actually leaves from

Mr Hill, 27 Sep 2017

Long Stay South
5 out of 5

On arrival we had to drive around to find a parking space and ended up in zone G,it was easy to get to the bus stop which didn't take long to arrive so all was well,on the return the bus was very full but didn't take long got to the car but then a problem as the barrier would not go up and asked us to pay £165 for a weeks parking or call for help which we done,our registration was on the ticket when we arrived so didn't understand why this happened but the staff member on the phone sorted it out and of we went,we always use the long stay parking and would still use again.

Mrs Harris, 26 Sep 2017

Long Stay South
3 out of 5

New format of tickets a bit confusing. System failed to recognise pre booking but attendant was on hand to sort it on our delayed return early hours of morning.

Mr Roberts, 25 Sep 2017

Long Stay South
5 out of 5

All went smoothly thank you. No wait for transfer bus. Very efficient.

Mrs Hughes, 25 Sep 2017

Long Stay South
5 out of 5

Chaos at exit barrier

Mrs Wintle, 26 Sep 2017

Long Stay South
5 out of 5

slight delay in bus returning back to car park due to accident in car park but driver was very good in telling us what was going on

Ms Lindsey, 24 Sep 2017

Long Stay South
5 out of 5

The newer paper ticket isn't as good as the card one, is and at least 2 others couldn't exit the car park immediately. On the way home we waited a long time for the transfer bus and then the driver didn't give out bus numbers. As we were packed in we missed our stop. There were lots of people waiting to go back to the airport which worries me for future.

Mrs Oddie, 25 Sep 2017

Long Stay South
4 out of 5

Ticket didn't work at barrier! Luckily office was manned so wasn't stitched up with an extra GBP165!!

Mr Butler, 25 Sep 2017

Long Stay South
3 out of 5

We were told to go to reception to validate our ticket but there was no sign for that, only customer services which was not obvious . At the bus stop we pressed the button for help but no-one answered . Too many people were allowed on the bus back to them car park which made it very difficult to get our cases off. Otherwise fine.

Mr Thomas, 23 Sep 2017

Long Stay South
5 out of 5

Top