Customer testimonials are direct responses to people's experiences using Heathrow airport parking services
Long Stay SuperSaver
"Greta service, got back to the car and the battery was dead but your guy came and got us started within 5 minutes!" / 10
Mr Bowhay Mar 08, 2010
(3 out of 3 people found this comment helpful) Helpful? yes no
"Returned to a flat battery!! Staff were very helpful, giving the battery a boost, something which may be worth mentioning in your literature. Certainly saved a call to the RAC and we were only delayed by 15minutes." / 10
Mr Dawson Feb 13, 2010
(1 out of 1 people found this comment helpful) Helpful? yes no
"as this was a parking booking it all went very smoothly as it was a terrible morning and everything snowbound, number plate snowed up, so no recognition but the staff made it very smooth and so helpfull can only recomend. " / 10
Mr Aller Jan 26, 2010
(19 out of 19 people found this comment helpful) Helpful? yes no
Long Stay SuperSaver
"excellent bus service to and from terminal 3. Very helpful and courteous cashier. Very well kept toilet at check out. Thank you" / 10
Rev Brand Apr 19, 2009
(8 out of 9 people found this comment helpful) Helpful? yes no
"Not a single member of staff in site but it didn't matter because the way the carpark at heathrow operated - it was clear and simple and effective - fab!!!Easy to use - Can't believe you have got it so right...." / 10
Mrs Whittam Jan 07, 2010
(5 out of 6 people found this comment helpful) Helpful? yes no
Long Stay
"Very pleased with the bus service between the carpark and the airport. After a tiring flight you dont need to be waiting around any longer than necessary." / 10
Mrs Hakesley Dec 04, 2009
(5 out of 6 people found this comment helpful) Helpful? yes no
"The car park was easy to find, the bus was quick & efficient & departure on return was simple. What isn't to like?" / 10
Mr Cross Jan 22, 2010
(4 out of 5 people found this comment helpful) Helpful? yes no
"excellent service both ways. Staff very polite and helpful. Arrived just after 11pm - picked up after 5 minutes and had bus to ourselves." / 10
Mr Love Sep 16, 2009
(4 out of 5 people found this comment helpful) Helpful? yes no
Long Stay
"The long term car park is very close to the terminal and everything went smoothly. No more than 10 minutes from parking the car to entering the airport terminal." / 10
Mr Mount Oct 08, 2009
(7 out of 9 people found this comment helpful) Helpful? yes no
Long Stay SuperSaver
"Staff were extremely helpful.They came within minutes to jump start my vehicle in the heavy snow and ice.Thanks." / 10
Mr Moore Jan 09, 2010
(3 out of 4 people found this comment helpful) Helpful? yes no
"value for money, very safe and secure car park and easy to book with. a very straight forward website and the price you see is the price you pay. will use again!" / 10
Mr Samphire Dec 15, 2009
(6 out of 8 people found this comment helpful) Helpful? yes no
Long Stay
"AS ALWAYS PERFECTION. THANK YOU.PLEASE PASS ON MY THANKS TO THE COURTESY BUS SERVICE. EXCELLENT AND REGULAR AND EFFICIENT" / 10
Rev Brand Jan 11, 2010
(2 out of 3 people found this comment helpful) Helpful? yes no
"I booked the "surprise" car park and was delighted. Everything went really smoothly and I would definitely use this again" / 10
Ms Wills Dec 14, 2009
(2 out of 3 people found this comment helpful) Helpful? yes no
Long Stay SuperSaver
"Hotel and on airport parking were both booked on-line. Everything was exactly as described on the website and all the information I needed was provided with the booking confirmations. I'm very pleased with how easy it all was and, most importantly, the cost!" / 10
Mrs Price Nov 16, 2009
(2 out of 3 people found this comment helpful) Helpful? yes no
Long Stay
"Drivers were very helpful at Longstay car park at Heathrow. We didn't realise the ticket required verifying on exit - so don't forget your paperwork!" / 10
Mr Barnett Oct 05, 2009
(2 out of 3 people found this comment helpful) Helpful? yes no
Business Parking
"Evcellent service,quick and easy, and you can be assured your car is safe.Buses every couple of minutes to and from airport terminal." / 10
Mr Quarrell Jul 15, 2009
(2 out of 3 people found this comment helpful) Helpful? yes no
Business Parking
"Directions were very easy to follow. Buses were very regular as described. All in all a great service and will use again thanks." / 10
Miss Freeman Jan 20, 2010
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay
"I have used Holiday Extras on a regular basis for competitive airport parking-the website is easier to use and amend and the transfer is smooth and efficient" / 10
Mr Evans Jan 20, 2010
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay
"Excellent service. I was picked up and droped off about 5 metres from my car, and at both departure and arrivals the bus arrived within five minutes. And the price? 75% cheaper than I normally pay for a competitors service. I don't care what colour the elephant is, I will be using Heathrow Long Term from now on! Many thanks!" / 10
Mr Andrews Jan 18, 2010
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay
"Excellent service - after a month away and in sub zero temperatures our car failed to start. Fortunately the on-site staff were there to help and soon had us on our way, fantastic!" / 10
Mrs Derricutt Jan 10, 2010
(1 out of 2 people found this comment helpful) Helpful? yes no
"Have used Holiday Extra many times b and I have always been very please with the service." / 10
Mr Douglass Jan 07, 2010
(3 out of 6 people found this comment helpful) Helpful? yes no
"i had a bit of a nitemare on arrival at carpark owing to terminal change,ur staff were quik and efficient in helping me" / 10
Mr Annels Jan 07, 2010
(1 out of 2 people found this comment helpful) Helpful? yes no
Business Parking
"Very helpful staff and a nice quick shuttle service meant that I was not left standing in the cold frost. Even a very delayed flight beijng rerouted to the wrong terminal was no inconvenience to send a shuttle to pick me up and take me back to the carpark at an ungodly hour of the morning in heavy snowfall. Will definitely use this service again." / 10
Mr Allan Dec 21, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay
"I needed to change my car park booking dates and I found I found your staff very courteous, helpful and efficient." / 10
Mr Bultitude Dec 06, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay
"I find it very worthwhile taking the few minutes to book my parking when I book my air tickets,it's just one less thing to worry about when travelling" / 10
Mr Bridger Nov 22, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay
"Took quite a long time to get back to car park after trip as stopped off at terminals 2,3 and 4 first." / 10
Ms Jacobs Nov 10, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay
"All went smoothly. Was particulalrly impressed with the car park's handling of a refund when I incorrectly tried to use parking for T1,2 and 3 when leaving from T4, and had to exit and pay a day's fee having been in the car park for 10 minutes. Thank you Parking express." / 10
Prof Aylward Nov 09, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay
"Have used this service twice in the last month, and both times the service was very good. Will be using them again." / 10
Mr Goss Nov 09, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay
"Everything OK, only drawback was the 20+ minute wait on our return, but traffic & weather were both bad, so probably beyond your control." / 10
Dr Jeyatheva Nov 03, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay
"This was only car parking so there wasn't much for anyone to do, but everything worked and we were very pleased with the discounted price." / 10
Mrs Foreman Nov 02, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay
"Having never used this type of service before I was a little apprehensive but I am pleased to say it was a positive experience. We parked early Sunday morning with no problems. The staff were amazingly helpful and even came out of the office and asked if we wanted to wait inside for the bus as it was a cold morning and we had a young child with us. I will be using this service again and recomending it to others." / 10
Mr Hussain Oct 31, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay
"Website clear and easy to use - everything went smoothly. We use you every time for holiday car parking, hotels etc." / 10
Mr Hogarth Oct 28, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay
"Booking process was very easy and the details/info provided were very helpful. We did have problems finding the correct parking space, but the Customer Services people on-site were very helpful." / 10
Mr Hopper Oct 28, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay
"Easy to book, cheap and easier to use...you just turn up at the car park ! Only improvement would be the automatic issuing of a receipt and not having to request one each time." / 10
Mr Mortimer Oct 27, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay SuperSaver
"Pick up & collection aspects good.Easy to select best drop off point for collecting Car.No help with Luggage" / 10
Mr Paddon Oct 13, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay
"Very well explained procedure, no glitches, easy to park, easy and regular access to and from terminal, all paid in advance so no hastle with money on return...GREAT! Iram Sabir" / 10
Mrs Sabir Oct 08, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay
"Everything worked very smoothly - though the wait for the bus back to the car park seemed longer than expected, but we then discovered there was considerable congestion on the North Perimeter Road because of an accident, and this may have affected the running of the buses." / 10
Mr Brebner Oct 08, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay
"Sat in comfortable chairs in pleasant surrounds while waiting for the plane. Snacks & drinks in abundance...a most pleasurable experience that we will be sure to repeat in the future. A great start to our holiday...thank you." / 10
Mr Adamms Oct 08, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay
"just something that told us to take a ticket in the same way that you would if you hadnt prepaid, other than that everything was fantastic, apart from te usual M25 traffic!! thanks again for easy booking" / 10
Miss Jones Oct 06, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay
"I had the impression that when I reached the long stay carpark i would be directed to a parking space. In fact I had to find a parking space. secondly the machinery did not recognise my details so I had to go to the cashier on our return. Neither was a great problem and i would be happy to use the system again" / 10
Mr Dunham Oct 06, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Business Parking
"It was only airport parking but it worked perfectly with the automatic number plate recognition making it even simpler than using your credit card, and I saved a lot over just turning up. A VAT receipt request was handled promptly and efficiently" / 10
Mr Owen Sep 28, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Business Parking
"Everyting was fine with the service although as I remember, it did take some time for the bus to come on the journey from the terminal to the car park. Other than that it was excellent" / 10
Mr Needham Sep 07, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Business Parking
"Need more coaches to pick up from Terminals, especially Terminal 3. The last two times I have waited 15 minutes for a coach at 7pm and 25 minutes at 10pm. Otherwise the service works very well." / 10
Mr Johnson Sep 07, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Business Parking
"The bus drivers were very helpful the only problem we had was due to poor signposting to the car park exit" / 10
Mrs Bond Sep 04, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay
"Everything exactly as described. Did not have to get out of the car at the car park barrier - easy journey home. Bus driver saw us walking towards him on arrival and waited for us, only waited 6 mins for bus on way home. Will definitely use again." / 10
Mr Gelder Sep 02, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay SuperSaver
"Good value parking and efficient bus service. We had a bonus on our return when the patrolling security staff rescued us by starting our flat battery car. Thanks chaps." / 10
Mr Meehan Aug 23, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay
"The price difference using Holiday extras wasn't as big as expected, but having the cancellation protection available for the parking was a good bonus" / 10
Miss Piwowarek Aug 19, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay
"Site easy to use and very informative, everything went smoothly at the airport on departure and on return. Thank you." / 10
Mrs Forster Aug 18, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay
"Long-term parking service at Heathrow was efficient, but return transfer coach was full and difficult to disembark. VIP lounge facilities were excellent and will use again." / 10
Mr Spears Aug 15, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay
"Everything went smoothly, but we had quite a long wait for the transfer bus from Terminal 3 to the Long Stay parking. At least 20 minutes." / 10
Ms Moody Aug 04, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay SuperSaver
"Checking out was confusing." / 10
Mrs Stapley Jul 15, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay SuperSaver
"Parking was close to the airport with regular buses, so not very long to wait at any point. Would definitely recommend parking at Heathrow to friends and family." / 10
Mrs Child Jun 24, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay
"Everything went very smoothly with our parking, even though we had to do a last minute change because of Terminal alterations. Nothing was a problem. Pleasant and efficient staff throughout." / 10
Mrs Southcombe Jun 14, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay SuperSaver
"Parking Express booked through HE were great. Couldn't start the car after our hols - they provided complimentary jump-lead start and were very helpful and friendly." / 10
Mr Sweeney May 27, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay
"good set up, transfers timely and regular, if flight times had been different would consider using a hotel with free parking for a better deal." / 10
Mr Hunter May 27, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay
"The woman I spoke to when booking was really helpful about different options and about arrangements. The whole process was incredibly simple - that is, once I had worked out where to park for customer services when leaving the LHR T1-3 car park!" / 10
Dr Methuen Apr 27, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay
"Great experience. The whole end to end process was as smooth and seemless as described. On arrival at the carpark I particularly enjoyed using the electric buggy cart that transported 7 members of my family and our entire luggage from the car to the bus-stop, although on the way back there wasn't one to be ssen. In addition i found the carpark a pleasant and clean place to leave your car, which gave me the confidence to leave the car for 2-3 weeks without worrying. The transport buses were also well designed to hold all the passengers luggage safely. Although on my return journey we had to wait almost 30 minutes for the bus to pick us up from bus-stop number 17 at T3. Which resulted in the bus being slightly over-crowded, and therefore not everyone could find a seat." / 10
Mr Mughal Apr 22, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay
"Excellent service thank you." / 10
Mr Browster Apr 18, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay
"Could do with some direction as to where to park as we were a bit unsure as to which spaces or what areas (if any) were for different length of stays." / 10
Mr Saunders Apr 09, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay SuperSaver
"The routing comments you provided in your email were straightforward." / 10
Mr Cottam Apr 08, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay SuperSaver
"Excellent. Even when we got our dates wrong, the advice was helpful and accurate! Many thanks." / 10
Mrs Gross Apr 02, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
"Hassle-free and a huge cost saving over paying on the day." / 10
Mr Hebert Apr 01, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay SuperSaver
"Nice Bus" / 10
Mr Coulson Mar 27, 2009
(1 out of 2 people found this comment helpful) Helpful? yes no
Long Stay
"We always book parking with Holiday Extras - they offer the best deals - keep it up!" / 10
Mrs Armstrong Apr 20, 2009
(1 out of 3 people found this comment helpful) Helpful? yes no
Long Stay
"I was a little unsure where I had to park upon arrival, so clearer instructions that there was a board upon arrival informing us which zone to park in. Also we had to wait around 5 mins for our bus on the return. These are only minor things" / 10
Mr Medlock Mar 18, 2010
Business Parking
"This was the second time I have used this service and just as before, everything went very smoothly - from the booking to the actual service during my trip. I will definitely use this again." / 10
Mr Allan Mar 15, 2010
"We chose the mystery car park and everything went very smoothly, both on arrival and on departure.The car park was in the long stay parking and the bus service was excellent .Will definitely chose the mystery option again." / 10
Mr Ibbotson Mar 15, 2010
"The return bus was a little slow but otherwise all went very smoothly. Excellent value for money - my friend paid an extra £17 to park in the same car park." / 10
Ms Morgan Mar 10, 2010
"Car parking excellent" / 10
Mr Clarke Mar 08, 2010
Long Stay
"only about a 5 min drive form airport. Bus was waiting when we parked the car and only had to wait approx 5 mins for a bus on our return to the uk." / 10
Mr Holloway Mar 07, 2010
Long Stay
"Brilliant service and would use again. My wife is in a wheelchair and the bus driver was very helpful and helped her on the bus whilst I dealt with the luggage." / 10
Mr Barclay Mar 05, 2010
Long Stay
"We thought the service was excellent. The staff were very helpful when we had a flight change would reccomend. Will use again." / 10
Mrs Hudson Mar 04, 2010
Long Stay
"Despite initial reservations, the vehicle recognition system worked well & eliminated waiting in a queue at any point. Happy to use again" / 10
Mr Gibson.M.R.C.V Feb 26, 2010
Long Stay SuperSaver
"Always use Holiday Extras when we fly for parking at the airport, with or without a hotel - always works well and very good value." / 10
Mr Tollit Feb 25, 2010
Long Stay
"Yes everything worked well though the fully automated system meant that we saw no-one other than the transfer bus driver. The transfers were very timely.Happy to use online booking again for LHR but would likw to see lower pricing vs turn up at the gate" / 10
Mr Greggs Feb 25, 2010
"Everything went smoothly apart from when returning we had to wait for a bus for some time resulting in a bit of a rugby scrum when it arrived resulting in some of those at the front of the queue getting on last. A more regular bus service would help." / 10
Mr Stansfield Feb 24, 2010
Long Stay
"The booking is done with tremendous ease and the instructions given were very clear. Can't be happier with the service." / 10
Mr Lam Feb 23, 2010
Long Stay SuperSaver
"I booked heathrow long-term car park thro you and all went smoothly.I was surprised at how reasonable it was - nearly 7 weeks" / 10
Dr Roylance Feb 19, 2010
Long Stay
"Everything was perfect, the reg recognition system worked we drove straight in and out with no trouble and only waited a few minutes for the bus both ways. An all round hassle free airport trip." / 10
Miss Watson-Blake Feb 12, 2010
Long Stay
"Good start to the stressful start of a holiday. WORTH EVERY PENNY" / 10
Ms Jacoby Feb 09, 2010
"I actually had to cancel this booking due to a DVT problem with my wife. I'm pleased I insured on this occasion. The refund was given instantly and it removed a problem without an issue. Great service as usual." / 10
Mr Waszczyszyn Feb 06, 2010
Long Stay
"We found the Long stay car parking reservation and instructions excellent and it all worked smoothly, thanks,a bit of calm at the start of a holiday is welcome." / 10
Mr Hickling Feb 03, 2010
Long Stay
"Excellent service, very helpful staff both at holiday extras and at the car park. I will be using this service again. Thanks" / 10
Mr Nolan Feb 01, 2010
Long Stay
"I had a problem getting out of the car park but was attended to by a very helpful member of your staff and the problem was sorted out almost immediately." / 10
Mr Quarrell Feb 01, 2010
Long Stay
"Airport parking service I bought through you was cheaper than other qoutes and delievered as advertised, eg car park was close to terminal and buses arrived dead on time, as per timetable. Have used you before and will use again." / 10
Mr Smith Jan 26, 2010
