Heathrow Long Stay T1 & T3 Feedback

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When we returned home and went to check out barrier it told us we owed over £500 despite the fact that we had pre paid. On querying with the attendant he couldn't find any reference to our booking. Over an hour latter we were able to get into my e mails where I had retained the confirmation of the booking, whereupon the attendant allowed us to leave. Having travelled all night long this was the last thing that I needed. Would suggest that anyone using holiday extras take with them the confirmation and have it readily available at the exit.

Mr Conner, 23 Jun 2016

Long Stay
1 out of 5

Yes

Mr Love, 20 Jun 2016

Long Stay
5 out of 5

Easy to find and parking no problem plenty of space. Bus service good and clean. Staff very helpful.

Mr Hussey, 15 Jun 2016

Long Stay
5 out of 5

Very good,no problems at all. Buses running as scheduled.

Mr Rundell, 20 May 2016

Long Stay
5 out of 5

EXCELLENT NO CHANGES REQUIRED

Mr Burrell, 19 May 2016

Long Stay
5 out of 5

Very convenient.

Mrs Hutchings, 04 May 2016

Long Stay
5 out of 5

Everything was great, simple instructions, easy to follow directions, certainly book with holiday extras again.

Mr Cameron, 19 Apr 2016

Long Stay
5 out of 5

Everything as described, easy to find and no issues parking or leaving on our return.

Miss Codd, 17 Apr 2016

Long Stay
5 out of 5

First rate easy to find, dropped the car off waited 5mins for bus to arrive at the terminal in 10mins. Ditto on the way home.
Will use again without a shodow of doubt.

Mr Leng, 16 Apr 2016

Long Stay
5 out of 5

no problems to report, everything went ok, staff very helpful
thank you

Mr Vass, 12 Apr 2016

Long Stay
5 out of 5

no problems to report, everything went ok, staff very helpful
thank you

Mr Vass, 08 Apr 2016

Long Stay
5 out of 5

Everything exactly as described - hassle free and reasonably priced.

Mr Hillier, 13 Apr 2016

Long Stay
5 out of 5

Heathrow denied all knowledge of the booking Luckily I had my confirmation booking but still took 15 mins to sort it out at the customer services at the car park. I don't need this after a 12 hr flight

Dr Townsend, 12 Apr 2016

Long Stay
1 out of 5

Facilities and directions as detailed on website and booking confirmation

Mr Edwards, 11 Apr 2016

Long Stay
5 out of 5

Used T2 parking.

Mr Walker, 11 Apr 2016

Long Stay
5 out of 5

No problems,everything went OK and very easy ,thank you.

Mr Vass, 07 Apr 2016

Long Stay
5 out of 5

Perfect rhanks

Mrs Phillips, 02 Apr 2016

Long Stay
5 out of 5

Super slick operation always.
Best value and service there is.

Mr Kristiansen, 31 Mar 2016

Long Stay
5 out of 5

I have already repiled once! Mentioning that we were initially asked fro £500, until we complained that we had prpaid , then waved through.

Mrs Burton, 14 Mar 2016

Long Stay
4 out of 5

When we left the car park, we were initially asked to pay £500. We then spoke to an operator and explained we had prepaid and were allowed to leave, but it was a bit worrying.

Mrs Burton, 10 Mar 2016

Long Stay
3 out of 5

The only problem came when we were leaving at the barrier. The machine asked for about £520.00 overdue payment. This was quickly sorted out by your staff.

Mr Watson, 09 Mar 2016

Long Stay
5 out of 5

Car Park is very secure of a high quality, well lit with a very quick bus transfer service. I always feel confident leaving my car here.

Mr Collins, 06 Mar 2016

Long Stay
5 out of 5

excellent service

Mr Knott, 05 Mar 2016

Long Stay
5 out of 5

Very fast and very efficient service

Mr Priest, 02 Mar 2016

Long Stay
5 out of 5

All worked smoothly and efficiently

Mr Stone, 05 Mar 2016

Long Stay
3 out of 5

The only problem we had was trying to leave the car park at 5.30 am and the ticket machine said we had to pay over six hundred pounds for the stay. As we had been traveling for 39 hours we were quite distressed. However I had all the paperwork with me and went into the office having had to back out of the exit que. the person on reception just looked at the paperwork and sanction the card so we could get out. No explanation but we just glad to leave.

Mr Brett, 01 Mar 2016

Long Stay
5 out of 5

All was as described. No need to have contact with staff, but the bus drivers were good. Would certainly use again.

Mrs Elworthy, 05 Mar 2016

Long Stay
5 out of 5

Everything went as planned, we didn't actually see any staff as we had prepaid online.

Mrs Holden, 29 Feb 2016

Long Stay
5 out of 5

We arrived at the car park in good time. Got through the barrier OK and told to go towards Zone E... and then spent 20 minutes looking for a car par space that just did not exist. Eventually from shear frustration I left the car parked half-way up a kerb.
Then as we neared the bus stop (2)the bus arrived and then began to move on. Several other people began waving but the driver pointedly ignored everyone, just kept looking straight forward to make sure there was no eye contact .. and drove off.
We all got onto the next bus 15 minutes later.
As a result: we missed our flight.
How can you take £50 from someone months in advance and then not provide a park space?
So thank you for a wasted "pre-booked' car par space that did not exist and of course the missed flight.
You really should be careful with your advertising statement: ..."to deliver outstanding service ...."
You took my money and could not provide the simplest thing: a space to put my car
Charles Golabek

Mr Golabek, 23 Feb 2016

Long Stay
1 out of 5

Plenty of spaces available, bus took us to the terminal after only a few minutes wait, and same on return. Very pleased.

Mr Meager, 23 Feb 2016

Long Stay
5 out of 5

You couldn't improve on my experience. Booking was straight forward the same goes for arriving to park the car. and the the pick up was so straight forward, it was the best long stay car parking experience I have ever had.

Mr Robison, 22 Feb 2016

Long Stay
5 out of 5

Everything was fine.

Mr Howard, 21 Feb 2016

Long Stay
5 out of 5

Everything went very smoothly , we just drove in collected our ticket , parked the car and caught the shuttle to the terminal , no problem whatsoever and the return was just the same . The only staff we dealt with were the shuttle drivers and they were very helpful .

Mr Simpson, 20 Feb 2016

Long Stay
5 out of 5

Made honest mistake of booking arrival on the date we left our destination,16 Feb not the date of arrival the 17th due to the 8hrs the time moved forward from the USA.My fault cost me £21 extra for a day,compared with £105 FOR THE 3 WEEKS.Nice little earner?

Mr Croxford, 18 Feb 2016

Long Stay
5 out of 5

Excellent service. Good parking spot, transfer buses were on time, clean and efficient.

Mr Osborne, 18 Feb 2016

Long Stay
5 out of 5

Exactly as described, directions to site clear and easy to follow, would highly recommend.

Mr Phoenix, 18 Feb 2016

Long Stay
5 out of 5

All good. Easy to find, no long wait for a bus.

Mrs Axford, 17 Feb 2016

Long Stay
5 out of 5

Everything went smoothly, no problems

Mr Holmes, 14 Feb 2016

Long Stay
5 out of 5

Yes

Mrs Smith, 10 Feb 2016

Long Stay
5 out of 5

very good

Mrs Kreephanit, 07 Feb 2016

Long Stay
5 out of 5

All ok, but my car battery was flat on return. I'm having the electrics diagnosed.

Mr Guy, 06 Feb 2016

Long Stay
5 out of 5

Yes but number plate was not recognized.

Mr Rusman, 06 Feb 2016

Long Stay
5 out of 5

Everything was very quick and smooth

Mrs Osborne, 04 Feb 2016

Long Stay
5 out of 5

All well apart from slight hiccup in trying to leave car park. Machine told us we owed money when we had pre paid parking but staff swift to resolve problem

Mr Dawson, 04 Feb 2016

Long Stay
4 out of 5

All went smoothly, thank you!

Mrs Lebrun, 03 Feb 2016

Long Stay
5 out of 5

Great, will definitely use again. Transfers very good very little waiting.

Mr Mccarthy, 02 Feb 2016

Long Stay
5 out of 5

everything was as described, all ran smoothly & efficiently

Miss Rawsthorne, 01 Feb 2016

Long Stay
5 out of 5

Staff very helpful

Mr Townhill, 26 Jan 2016

Long Stay
5 out of 5

No problems

Mr Borthwick, 27 Jan 2016

Long Stay
5 out of 5

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