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Heathrow Long Stay Parking Terminal 5 Reviews

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Everything worked fine. Didn't have any interaction with staff. Only thing you could improve is to persuade them to improve signage in the car park - it is truly dreadful.

Mr Singleton, 23 Nov 2014

Long Stay
5 out of 5

Had to input the car reg for parking via phone on the day of travel, as it was a hire car. Lady on the phone was helpful and pleasant. Car reg not recognised at car park, but staff there accepted the booking ref instead.

Mrs Smith, 21 Nov 2014

Long Stay
5 out of 5

No problems at all.

Mr Proudlock, 21 Nov 2014

Long Stay
5 out of 5

Car registration never registers on exit always have to phone for help to be let out

Mrs Hood, 20 Nov 2014

Long Stay
5 out of 5

so handy and will definitely use again.

Mrs Willats, 19 Nov 2014

Long Stay
5 out of 5

very smooth a enjoyable start to our holiday thanks.

Mr Higgins, 18 Nov 2014

Long Stay
5 out of 5

Got a bit lost finding Terminal 5 Long Stay Parking, but made my flight in good time.

Mr Evans, 14 Nov 2014

Long Stay
4 out of 5

Our booking was done online. Everything went smoothly and we experienced no issues

Mrs Taylor, 14 Nov 2014

Long Stay
5 out of 5

Didn't even have to insert my ticket at the Exit barrier. ANPR recognised my car and the barrier lifted automatically. Great

Mr Hall, 13 Nov 2014

Long Stay
5 out of 5

Good service

Mr Crisp, 13 Nov 2014

Long Stay
5 out of 5

Used the service to book long term parking at Heathrow terminal 5. Everything from booking until our return went very smoothly and no problems or issues.

Mr Phillips, 12 Nov 2014

Long Stay
5 out of 5

The facilities were very good. However the lighting at the entrance to T5 long term car park was poor.

Mr Mainwaring, 12 Nov 2014

Long Stay
5 out of 5

All worked perfectly. Many thanks

Mr Edwards, 08 Nov 2014

Long Stay
5 out of 5

Good experience. Staff were helpful

Mr Western, 05 Nov 2014

Long Stay
4 out of 5

Very straightforward and efficient. Would definitely use this service again.

Dr Loving, 03 Nov 2014

Long Stay
5 out of 5

Very efficient.

Mr Fernyhough, 25 Sep 2014

Long Stay
5 out of 5

Everything went well once we found the car park. The directions took us off a junction early. So we were a while tracking you down. Sat navigation was not much help as you said in your directions. Pick up was punctual both ways. Staff helpful.

Mrs Jenkins, 24 Sep 2014

Long Stay
5 out of 5

very clear instructions. easy parking. good value.
thank you

Ms Peacock, 24 Sep 2014

Long Stay
5 out of 5

Number plate recognition made dropping/collecting car very smooth and easy. There was no need to contact staff for assistance as we paid in advance

Mr Atambo, 14 Sep 2014

Long Stay
5 out of 5

Very helpful

Mr Normanton, 13 Sep 2014

Long Stay
4 out of 5

Excellent

Mr Maxwell, 13 Sep 2014

Long Stay
5 out of 5

Easy to find, following holiday extras instructions. Plenty of parking spaces. Bus provied a fast & efficient transfer to T5. Drivers very helpful.

Mrs Bradley, 10 Sep 2014

Long Stay
5 out of 5

Have booked with you a few times now and have never had any problems, really pleased and will use you in the future

Mrs Church, 09 Sep 2014

Long Stay
5 out of 5

I lost my exit ticket and the helpline was fast and courteous

Ms Dsouza, 07 Sep 2014

Long Stay
5 out of 5

Everything worked very smoothly

Mrs Wilson, 08 Sep 2014

Long Stay
5 out of 5

Difficult to use directions to Heathrow long stay terminal 5.

Mrs Frost, 06 Sep 2014

Long Stay
4 out of 5

excellent service and value.

Mr Sykes, 04 Sep 2014

Long Stay
5 out of 5

Everything went smoothly and the staff were certainly very helpful and friendly.

Mr Fihosy, 02 Sep 2014

Long Stay
5 out of 5

Prompt, quick transfers.

Mr Brown, 03 Sep 2014

Long Stay
5 out of 5

Everything fine

Mrs Deacon, 02 Sep 2014

Long Stay
5 out of 5

All went well. You would va received a 10 if it was actually right on the doorstep.

Mr Taylor, 31 Aug 2014

Long Stay
5 out of 5

Everything was as described, the staff were excellent. Everything went really smooth that made our long trip the next day very comfortable

Mr Georgiou, 20 Aug 2014

Long Stay
5 out of 5

Everything went well and the staff were helpful. It was good to have someone help with the bags. I thought it was more expensive than I expected

Mr Atkinson, 06 Aug 2014

Long Stay
4 out of 5

Slight problems with barrier not opening on arrival so I pressed the wrong button and got a ticket then barrier didn't open on departure so needed assistance but was sorted out fairly quickly.

Mr Wisdom, 19 Jul 2014

Long Stay
3 out of 5

Long stay Terminal 5 LHR worked well. Frequent transfer buses.

Mr Proudlock, 16 Jul 2014

Long Stay
5 out of 5

You could improve by adding a third "maybe" option to the Yes/No options on this feedback form.
Would I book this product again? Probably not, but only because I try very hard to avoid Heathrow in general and Terminal 5 in particular. Under the same unfortunate conditions of being constrained to use Terminal 5 and if there were no better parking option, then I would book this again, so I have to answer Yes, even though I hope never to do so!

Mr Webster, 30 Jan 2014

Long Stay
5 out of 5

I would have liked a map and post code with my confirmation order as two people that got on the transfer bus when to the wrong car park. It took me a while to get the correct car park details as well.

Mr Belgrove, 12 Feb 2014

Long Stay
5 out of 5

All went well, thank you

Ms Miles, 12 Feb 2014

Long Stay
5 out of 5

Bus took almost 25 minutes to arrive when I parked and bus stop speaker was malfunctioning (stop d) so had no clue what was happening. Was pouring so changing locations not an option. Had impression lot was closer to T 5

Ms Filep, 11 Feb 2014

Long Stay
4 out of 5

Did what it said on the tin!

Mr Wright, 06 Feb 2014

Long Stay
4 out of 5

All went smoothly. Facilties as described. Nice efficient service from T5 Long Stay busses. Only 1 point: It does not state anywhere where to get the bus again on arrival back to T5. It's not where it drops you off, it's down in the basement (off Arrivals hall, which does make sense I suppose) with other bus/coach stop.

Miss Battles, 04 Feb 2014

Long Stay
5 out of 5

Everything was prompt and very easy... Exactly what you want when travelling!

Mrs Dodkin, 04 Feb 2014

Long Stay
5 out of 5

Satisfied with everything

Mr Basson, 04 Feb 2014

Long Stay
4 out of 5

Very good service.

Mr Apostolopoulos, 03 Feb 2014

Long Stay
5 out of 5

Everything worked like clockwork, both on arrival and departure. Will not hesitate to use the service again.

Mr Lupton, 31 Jan 2014

Long Stay
5 out of 5

The car park did not recognise my car and tried to charge me a second time, the system is useless and very inconvenient, this is the second time this has happened, it caused a ten minute delay in leaving the car park.

Mr Whiteway, 01 Feb 2014

Long Stay
1 out of 5

The experience and facilities were great, efficient bus service to T5. A bit expensive though but guess we have to pay for the convenience

Mr Wheeler, 17 Jul 2013

Long Stay
4 out of 5

Impressed with staff on the airport shuttle bus. Having someone to help you on and off the bus with your cases made life much easier.

Miss Rogers, 17 Jul 2013

Long Stay
5 out of 5

Everything went very smoothly

Mrs Sweet, 05 Jul 2013

Long Stay
5 out of 5

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