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Holiday Extras booked the wrong pick up time for my car resulting in a £20 excess charge on my parking.

Mr Herridge, 12 Nov 2017

Multi-storey
5 out of 5

Booked and had confirmation email with me. Arrived at Liverpool Airport Multi Story and they had no idea who we were and no record of booking. Had to go to car park office on return to get ticket validated.

Mr King, 01 Nov 2017

Multi-storey
1 out of 5

Booked and had confirmation email with me. Arrived at Liverpool Airport Multi Story and they had no idea who we were and no record of booking. Had to go to car park office on return to get ticket validated.

Mr King, 01 Nov 2017

Multi-storey
1 out of 5

Convenient and close the the airport, entry and exit very swift, good service. Only downside is that parking has become way too expensive and it’s now cheaper to get a return taxi to the airport so won’t be using these again unless prices come down

Mr Williamson, 31 Oct 2017

Multi-storey
5 out of 5

it did as it said
I drove up and got a ticket
I parked and then crossed to the airport
I returned put in the ticket and left
perfect no problem
A good start and finish to our holiday

Mr Studt, 27 Oct 2017

Multi-storey
5 out of 5

I find this such an easy way to organise my parking and the multi storey option is my preferred choice

Miss Bates, 24 Oct 2017

Multi-storey
5 out of 5

Car park was easy to find (never been to this airport before) and finding a parking space was no problem. Return flight was delayed 3 hours, taking our arrival to Sunday morning rather than Saturday night, but exit barrier opened straightaway and no extra charge incurred. Thank you!

Mrs Reeve, 23 Oct 2017

Multi-storey
5 out of 5

Arrived at multi-storey, pressed button , ticket issued with all details correct. On return entered ticket , barrier opened and we were on our way.
Very pleased with all aspects and would definitely use this service again.

Mr Sharman, 22 Oct 2017

Multi-storey
5 out of 5

Yes absolutely couldn't have been any better.

Mr Smith, 19 Oct 2017

Multi-storey
5 out of 5

Again on entry, the barrier camera did not recognise our car booking and we had to get staff to manually action the ticket. THEN again on exit this ticket was not recognised and requested £440. In May when this happened I nearly had a seizure! But I was less shocked this time. Both times staff eventually sorted the issue, but it is unacceptable when all has been prebooked. Staff were helpful though. The price was good as was the parking itself. My husband cannot walk far and the proximity to the airport is brilliant. This lack of recognition is unnerving and should not occur.

Mrs Stanley, 19 Oct 2017

Multi-storey
4 out of 5

Yes, everything went smoothly

Mr Beard, 17 Oct 2017

Multi-storey
1 out of 5

I HAVE BOOKED A NUMBER OF TIMES WITHOUT ANY PROBLEMS AND WILL DO SO AGAIN

Mr Mitchell, 16 Oct 2017

Multi-storey
5 out of 5

Quite happy

Mrs Lloyd, 13 Oct 2017

Multi-storey
5 out of 5

We used the Multi Storey car parking at Liverpool airport - the booking and instructions were straightforward and we had no problems with drop off or collection.

Mrs Lomax, 12 Oct 2017

Multi-storey
5 out of 5

Perfect, no problems!

Mr Bird, 12 Oct 2017

Multi-storey
5 out of 5

Everything went smoothly but did not see any staff

Mr Bond, 09 Oct 2017

Multi-storey
5 out of 5

Easy to find, lots of spaces, 2 minute walk to check in and very easy exit.

Mr Dale, 02 Oct 2017

Multi-storey
5 out of 5

A little expensive.but service easy to use as usual

Mr Woods, 28 Sep 2017

Multi-storey
4 out of 5

Very,very convenient parking

Mr Porter, 25 Sep 2017

Multi-storey
5 out of 5

Everything went smoothly

Mr Stubbs, 22 Sep 2017

Multi-storey
5 out of 5

Everything went smoothly in and out. This car park is very close to the main building, literally a few seconds walk. It's dry, clean and safe.

Mr Ellison, 20 Sep 2017

Multi-storey
5 out of 5

YOU INCREASED THE COST WITHIN 24 HOURS OF THE ORIGINAL ENQUIRY.

Mr Casey, 20 Sep 2017

Multi-storey
1 out of 5

Everything thing went smoothly

Mr Kirton, 17 Sep 2017

Multi-storey
5 out of 5

On leaving machine informed me I owed £!60.00. Got 2 tickets on entry!!

Mr Ratcliffe, 10 Sep 2017

Multi-storey
5 out of 5

As usual the whole operation went very smoothly!

Mrs Thompson, 09 Sep 2017

Multi-storey
5 out of 5

Everything first rate

Mr Smith, 31 Aug 2017

Multi-storey
5 out of 5

Our flight arrived early but the baggage arrived eventually an hour later which took us over our allocated time but because we had paid a small amount extra for the flexible option in case the flight was delayed it didn't matter. I would definitely recommend this option. Booking easy all information sent via email but this is the 2nd time we have had to buzz for assistance to let us in as our number plate recognition didn't seem to work.

Mrs Neely, 27 Aug 2017

Multi-storey
5 out of 5

All good and as described

Mrs Hirons, 21 Aug 2017

Multi-storey
5 out of 5

Automatic number plate recognition did not work at the car park entry however the car park staff were very efficient and completed the checking in process manually - total success.

Mr Courtney, 18 Aug 2017

Multi-storey
5 out of 5

Both drivers were on time and both extremely helpful

Mrs Roberts, 17 Aug 2017

Multi-storey
5 out of 5

Everything went smooth,no staff interaction,expensive for a1 night parking

Mr Ferguson, 08 Aug 2017

Multi-storey
3 out of 5

Excellent service, will certainly book again with holiday extras

Mr Williams, 04 Aug 2017

Multi-storey
5 out of 5

A smooth and easy experience as always. I use you for business and personal travel with my family and have never had any issues.

Mr Brown, 31 Jul 2017

Multi-storey
5 out of 5

SMOOTH AND EFFORTLESS
Drove in parked came back got in the car and left
As it should be
Well done Holiday Extras

Mr Studt, 30 Jul 2017

Multi-storey
5 out of 5

good service

Mrs Fell, 17 Jul 2017

Multi-storey
5 out of 5

Facilities where good. We did not need to contact staff everything went smoothly

Mr Smith, 16 Jul 2017

Multi-storey
5 out of 5

Easy booking process and no need for entering reference numbers etc on entering the carpark due to number plate recognition. 1 minute walk to the terminal. I would recommend the multi-storey carpark option at Liverpool.

Mrs Russell, 13 Jul 2017

Multi-storey
5 out of 5

Yes it was easier than I thought

Mr Wlliamson, 12 Jul 2017

Multi-storey
4 out of 5

it's a carpark
I drove in parked came back and drove out perfect

Mr Studt, 03 Jul 2017

Multi-storey
5 out of 5

Everything very smooth.

Mr Livesley, 04 Jul 2017

Multi-storey
5 out of 5

Clearer signs for the car park

Mr Robertson, 03 Jul 2017

Multi-storey
5 out of 5

Everything went as smooth as the advert explains.we drove straight to the car park just followed the sign for the multi storey and parked,coming back get the car put ticket in and away you go no fuss or holdups very good

Dr Williams, 01 Jul 2017

Multi-storey
5 out of 5

Booking and using the facility was very smooth and simple. No hassle at all.

Mr Yee, 29 Jun 2017

Multi-storey
5 out of 5

I've used holiday extras a few years. This process for booking a car space is fantastic. Hassle free. Thank you.

Mrs Roche, 27 Jun 2017

Multi-storey
5 out of 5

We live in the Northwest,but fined that the whole set up for Liverpool is far less stressful and friendlier than Manchester.

Mr Gornall, 26 Jun 2017

Multi-storey
5 out of 5

Details of how to recognise the car park would have saved us having to ask a couple of taxi drivers for directions. Of course our sat nav got us within spitting distance, but we could not identify the car park - it was disguised as a Hilton hotel.

Mrs Waterworth, 23 Jun 2017

Multi-storey
5 out of 5

Did not recognise car and had to arrange with admin staff to get into and out of the car park.

Mr Slatter, 20 Jun 2017

Multi-storey
3 out of 5

Yes perfect.

Mr Walker, 17 Jun 2017

Multi-storey
5 out of 5

Easy check in and check out.Quickly back on the road.

Mr Willett, 17 Jun 2017

Multi-storey
5 out of 5

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