Weve compiled a list of our customers most common questions to help you book with confidence. Hopefully any queries youve got are answered here, but if you dont find what youre looking for here on our Belfast airport hotels FAQs page then check out our main FAQs page instead.
Can I book my Belfast airport hotel at the last minute?
Youll be able to book at the last minute as long as we have rooms still available at the hotel youre looking at. Its always advisable to book as early as possible, not only will you make sure you get the room you want but youll also get a great price.
What happens if I'm delayed and exceed my Belfast airport hotel parking package?
If youre delayed, dont worry at all. Your car will remain at the hotel or secured car park until you return. Youll be able to pay for any extra hours or days parking at the hotel or car park directly.
Can I have a smoking room at my Belfast airport hotel?
Yes, there are smoking rooms available at your Belfast airport hotel on request but they are limited. If youd like to stay in one of the smoking rooms just call us on 0800 093 5478 and we can request a smoking room for you once youve made your booking.
I need a cot in my Belfast airport hotel room, what do I need to do?
Cots are provided for free but you do need to request one when you book. Just call us on 0800 093 5478 and well arrange it all for you.
Can I cancel my Belfast airport hotel booking?
If you need to cancel your booking, please go to the manage my booking or call us free on 0800 093 5478.
If youve not taken out our cancellation protection, you will be charged a cancellation fee of £15 per room per night. When you book, well offer you the option of taking out a cancellation waiver. For £2.49 youre guaranteed to get all your money back if you cancel, with no cancellation costs. Unfortunately, if you cancel with less than 24 hours' notice, we cant give you a refund, regardless of cancellation protection, because we will be charged by the supplier.
We also cannot refund supersaver or advance purchase bookings, because they are made at a special low price. For full terms and conditions visit our cancellation policy page.