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FREE Expert Support
Frequently asked questions
Questions you may have regarding your booking
Can I pay by cheque?
How do I obtain a VAT receipt for my booking?
Can I book two parking spaces on one booking?
Can I make a booking under another persons name?
Why should I pre-book?
I have a complaint. Who do I contact?
Can I smoke in the lounge?
What facilities are there in the lounge?
What time does the lounge open?
What do I do at the exit barrier if I dont have the debit or credit card I used to make my booking?
What is an undercover hotel?
Is the lounge suitable for both international and domestic flights?
Are there disabled facilities in the airport lounges?
Can I use the airport lounge on my return?
I have found the same package cheaper with another company. Will you match the price?
I would like to make a booking
Why does it say no pricing points set for this station?
When will I get my coach tickets?
Can I book a one way coach journey?
Can I make a booking at short notice?
What does no free overnight parking mean?
I only require four days' parking with my hotel stay, do I still need to book an eight day package?
Can I request a smoking room?
What if I arrive at my hotel after midnight?
Can I book for two adults and three children?
Do the hotels allow pets?
Can you give me some information on transfer times?
Is it possible for one person to drop the car off and another to collect it?
Are there height restrictions at the car park?
Where do I find directions on your website?
What do I do if the number of passengers in the car changes?
What do I do if I need to cancel my booking?
Is there an extra discount for booking more than one car at a time?
Can I have more than one car per booking?
Is it possible to take my car out of the car park and re-enter later?
How do I amend an Advance purchase or Supersaver bookings?
Can you tell me the name of the undercover hotel?
What do I do if my car details change?
What are your opening hours?
What do I do if I exceed my 8 or 15 days' parking package?
How do I book disabled parking?
How can I contact you from outside the UK?
I don't know my booking reference, how can I find it?
How do I view my booking?
Will I incur a cancellation fee for my airport hotel/parking booking?
How do I get another copy of my confirmation?
Do you have to pay in full at the time of making the booking?
Can I park before my stay?
What do I do if my flight is delayed and I go over my pre-booked parking period?
What night do I book if I'm arriving in the early hours of the morning?
I wish to stay on my return. How do I book this on the website?
I couldn't use my parking due to delays - can I have a refund?
There was an error at the time of booking, what should I do?
Do you accept Visa Debit?
Is there a minimum package charge?
Can I park the car myself?
How do I amend my booking?
How can I request an early hotel check-in?
Will I have to hand over my car keys?
What terminal does my flight go from?
What is the dress code in airport lounges?
How do I obtain a receipt for my booking?
Can you send me a map?
Are the prices per room or per person?
Will I have to park the car myself?
What does gate rate mean?
I have a problem with making my booking?
How do I request a cot in my room?
How do I find the lounge at the airport?
Can I book a hotel for the night before we go, include my parking while I'm away and book another night on our return?
Are children admitted to the lounge?