Frequently asked questions
Questions you may have regarding your booking- Can I pay by cheque?
- How do I obtain a VAT receipt for my booking?
- Can I book two parking spaces on one booking?
- Can I make a booking under another person’s name?
- Why should I pre-book?
- I have a complaint. Who do I contact?
- Can I smoke in the lounge?
- What facilities are there in the lounge?
- What time does the lounge open?
- What do I do at the exit barrier if I don’t have the debit or credit card I used to make my booking?
- What is an undercover hotel?
- Is the lounge suitable for both international and domestic flights?
- Are there disabled facilities in the airport lounges?
- Can I use the airport lounge on my return?
- I have found the same package cheaper with another company. Will you match the price?
- I would like to make a booking
- Why does it say no pricing points set for this station?
- When will I get my coach tickets?
- Can I book a one way coach journey?
- Can I make a booking at short notice?
- What does ‘no free overnight parking’ mean?
- I only require four days' parking with my hotel stay, do I still need to book an eight day package?
- Can I request a smoking room?
- What if I arrive at my hotel after midnight?
- Can I book for two adults and three children?
- Do the hotels allow pets?
- Can you give me some information on transfer times?
- Is it possible for one person to drop the car off and another to collect it?
- Are there height restrictions at the car park?
- Where do I find directions on your website?
- What do I do if the number of passengers in the car changes?
- What do I do if I need to cancel my booking?
- Is there an extra discount for booking more than one car at a time?
- Can I have more than one car per booking?
- Is it possible to take my car out of the car park and re-enter later?
- How do I amend an Advance purchase or Supersaver bookings?
- Can you tell me the name of the undercover hotel?
- What do I do if my car details change?
- What are your opening hours?
- What do I do if I exceed my 8 or 15 days' parking package?
- How do I book disabled parking?
- How can I contact you from outside the UK?
- I don't know my booking reference, how can I find it?
- How do I view my booking?
- Will I incur a cancellation fee for my airport hotel/parking booking?
- How do I get another copy of my confirmation?
- Do you have to pay in full at the time of making the booking?
- Can I park before my stay?
- What do I do if my flight is delayed and I go over my pre-booked parking period?
- What night do I book if I'm arriving in the early hours of the morning?
- I wish to stay on my return. How do I book this on the website?
- I couldn't use my parking due to delays - can I have a refund?
- There was an error at the time of booking, what should I do?
- Do you accept Visa Debit?
- Is there a minimum package charge?
- Can I park the car myself?
- How do I amend my booking?
- How can I request an early hotel check-in?
- Will I have to hand over my car keys?
- What terminal does my flight go from?
- What is the dress code in airport lounges?
- How do I obtain a receipt for my booking?
- Can you send me a map?
- Are the prices per room or per person?
- Will I have to park the car myself?
- What does gate rate mean?
- I have a problem with making my booking?
- How do I request a cot in my room?
- How do I find the lounge at the airport?
- Can I book a hotel for the night before we go, include my parking while I'm away and book another night on our return?
- Are children admitted to the lounge?
-
We're so confident you won't find it cheaper - Our tough tested systems guarantee the best service you can get
- Top 50 Call Centre for Customer Service
- 30 years in the lead and we're still striving to better our game
- 4 / 5 stars. Makes booking your extras quick and easy
- Motivated staff ... dynamic atmosphere ... great for our customers
© 2013 Holiday Extras Ltd, Ashford Road, Newingreen, Kent, UK, CT21 4JF. Tel: 0871 360 2020*
* Calls cost up to 10p per minute from a BT landline, calls from mobiles and other numbers may vary.
HolidayExtras.com, established in 1983, is the UK market leader in pre-booked UK airport hotels and parking. With a turnover of £155m in 08/09, the company made arrangements for 6.2 million travellers, selling 433,186 hotel rooms, 1,114,700 parking bookings as well as travel insurance and holiday car hire. Holiday Extras prides itself on providing the best products, the best service and above all, great low prices.
- Getting To The Airport:
- Airport parking
- Airport hotels
- Airport lounges
- Airports by rail
- Hotels with coach
- London parking
- Weather update
- Short Breaks:
- Show and Stay
- Play and Stay
- London hotels
- Airport Parking:
- Gatwick parking
- Heathrow parking
- Stansted parking
- Luton airport parking
- Manchester airport parking
- Birmingham airport parking
- Cardiff airport parking
- Liverpool airport parking
- Glasgow airport parking
- Bristol airport parking
- Airport Hotels:
- Gatwick hotels
- Heathrow hotels
- Stansted hotels
- Luton airport hotels
- Manchester airport hotels
- Birmingham airport hotels
- Cardiff airport hotels
- Liverpool airport hotels
- Glasgow airport hotels
- Bristol airport hotels
- For The Trip:
- Holiday insurance
- Overseas car hire
- Holiday checklist
- Luggage & security
- Travel money
- Travel Shop
- Help With Your Booking:
- Help and support
- Manage my booking
- Cancellation Waiver
- Free if