Highlights of 2009

Operations
The people team
Insurance
Marketing
Sales
Commercial
Web development

Highlights of 2009
for web development

Chris Gale

Head of web development and delivery

"The web team at Holiday Extras has gone from strength-to-strength, capitalising on the growth of web business and harnessing the talent of the team to implement a range of changes and improvements across the site.

"One of the major projects - and subsequent successes - of 2009 was the launch of the add-ons service for airport hotels and parking. The hard work that has gone on behind the scenes to improve customer experience deserves great recognition, and it is for this reason that the launch deserves to to be named one of the year's highlights.

"Other notable achievements of 2009 include the new Airparks and BCP sites, the new and improved insurance booking process for direct customers and retail partners, plus the relaunch of the Holiday Extras agent site which has proved a huge success."

Nobody, but nobody, will beat our prices
Our tough tested systems guarantee the best service you can get
Top 50 Call Centre for Customer Service
29 years in the lead and we're still striving to better our game
4 / 5 stars. Makes booking your extras quick and easy
Motivated staff ... dynamic atmosphere ... great for our customers

© 2012 Holiday Extras Ltd, Ashford Road, Newingreen, Kent, UK, CT21 4JF. Tel: 0871 360 2020*
* Calls cost up to 10p per minute from a BT landline, calls from mobiles and other numbers may vary.
HolidayExtras.com, established in 1983, is the UK market leader in pre-booked UK airport hotels and parking. With a turnover of £155m in 08/09, the company made arrangements for 6.2 million travellers, selling 433,186 hotel rooms, 1,114,700 parking bookings as well as travel insurance and holiday car hire. Holiday Extras prides itself on providing the best products, the best service and above all, great low prices.