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Highlights of 2009
for the contact centre

Peter Mooney

Head of operations

"The contact centre at Holiday Extras has experienced a terrific 2009, thanks in no small part to the dedication and exceptional performance of every member of the team. With the call centre named among the UK's Top 10 and receiving a coveted Silver Medal at the World Call Centre Awards, the fantastic effort of everyone at Holiday Extras has received deserved recognition from its peers and industry experts.

"In achieving a 60% conversion rate and reducing the customer complaint ratio to just 0.12%, we are continually exceeding expectations and setting new benchmarks that will drive the company forward. My thanks go to the entire team, which has made 2009 a pleasurable and successful year."