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Newcastle Airport Hotels FAQs

Never beaten on price
Book a room at the Holiday Inn Newcastle

If you have a question about your Newcastle airport hotel booking, this FAQs page should help you find the answer. If your question is not listed below, then please call our award-winning contact centre on freephone 0800 093 1900.

How can I make an amendment to my hotel booking?
If you've booked one of our flexible packages you'll be able to make changes to it up to 24 hours before you travel. You can do this through our website using the manage my booking section, or you can call us on 0800 093 1900 and we’ll be happy to do it for you.

How do I amend Advance Purchase/Supersaver bookings?
These types of bookings are sold at a special discounted rate, and this means that they cannot be cancelled or changed in any way. If you think you may need to change or cancel your booking at a later date, then you may want to book one of our flexible packages which can be amended and cancelled right up until 24 hours before your booking starts.

Stay at a Newcastle airport hotel

Which Newcastle hotels are best for families?
All of our Newcastle airport hotels offer both triple and quad family rooms. Children are especially welcome at the 3-star Holiday Inn, where there's a big box of games at reception and a delicious children's menu in the restaurant where those under 12 can eat for free. The popular 4-star Novotel has an excellent swimming pool for the whole family to enjoy.

What are your opening hours?
The® contact centre is open from Monday to Friday from 8am until 11pm. On Saturdays and Sundays, it's open from 8.30am until 8pm. You can also contact us using our Live Chat service, or with our 10-minute email reply on the homepage.

How do I request a cot for my child?
Most hotels offer free cots and have ample availability and you can book one by calling us on 0800 093 5478 or by sending us an email. However, we always advise that cots are requested as early as possible.