BA marks 100 days at Terminal 5
[4th July 2008]
British Airways is today celebrating 100 days at Heathrow Terminal 5 and planning a dedicated check in area for business class passengers.
Since the catastrophic opening on 27th March, T5 has handled more than 38,000 flights and almost five million customers and BA insists that operations have improved dramatically.
"We have worked tirelessly to improve every aspect of our operational performance and our customers are seeing the benefits. Our punctuality and baggage performance levels are significantly improved on this time last year and check-in queues are much reduced,” says British Airways chief executive, Willie Walsh.
Now the terminal is gearing up for what it expects to be a busy summer holiday period. "When the terminal opened, it was handling around 40,000 customers a day. As the summer holidays approach, passenger numbers are expected to rise from an average 57,000 a day at present to more than 65,000 a day,” explains Walsh.
"We know there is scope for further improvement and we are absolutely committed to achieving it. But we have made a very encouraging start to life in our new home," Walsh adds.
BA says it is now looking at creating a dedicated check in area for business class passengers and will soon open a new business class airport lounge in Terminal 5 B. Other plans include extra facilities to help business class passengers through ticket control as they approach security.
On 17th September a further 29 long haul routes will move from Heathrow Terminal 4 to Terminal 5, followed by BA’s remaining long haul routes at the end of October taking the number of flights per day at T5 to about 510.
Written by: Nick Purdom
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