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Jet2holidays moves call centre back to UK

Call centre

Tour operator Jet2holidays.com is moving its call centre back to the UK from Delhi.

Relocating the call centre back to the UK is creating 30 new jobs at the company's headquarters at Leeds Bradford airport. Jet2holidays says the jobs will be filled by travel agents, former travel reps or other people with direct experience in travel and tourism.

“We have been successfully running the overseas call centre for more than a year now, but feedback from our customers showed that they wanted an enhanced service where they can book a holiday with people who have first-hand experience of our destinations," explains Jet2holidays.com call centre sales manager, Katriona White.

While Jet2holidays is relocating its call centre back to the UK, sister company, the airline Jet2.com, is retaining its call centre in Delhi.

“Purchasing a holiday is a more involved process, whereby knowledge of destinations, accommodation and amenities is crucial from a travel advisor. Despite us being an online business, many customers still want the option of friendly reassurance and expert advice on the end of the phone. Therefore, we only employ staff who can demonstrate a thorough understanding of what our customers want,” White adds.

The UK's Top 50 Call Centres for Customer Service have just been announced and Holiday Extras has come top in the Entertainment, Leisure and Travel sector. Holiday Extras, the UK market leader in airport parking and airport hotels, achieved a score of 85% compared to the industry average of 82% in the biggest ever benchmarking exercise for call centres in the UK.

"We would like to congratulate Holiday Extras for their excellent performance, and indeed all of the Top 50, for such high achievements," comments Call Centre Focus editor, Claudia Hathway.

Other companies in the travel sector which took part in the Top 50 Call Centre initiative included airlines Emirates and Virgin Atlantic, Eurostar, Haven, National Express, National Rail, P&O Ferries, Premier Inn and Thomas Cook.

Written by: Nick Purdom