We went out of our way to try and help our customers during the recent closure of Europe's skies after the Iceland volcano. We asked for feedback on how we were coping with the crisis and we got a fantastic response. Between phonecalls, emails and comments on the site to tweets and blog comments we were delighted to know that our efforts made a difference to some people in what was an extremely stressful time.
"The service was first class, particularly in view of the circumstances. Thank you for sending my refund so promptly and compliments to you for your excellent customer service. I will be using you again for my rebooked trip and will have no hesitation in recommending you to friends and family. Thanks again."
Steve Matthews, Hilperton, Wiltshire
Had to cancel his booking at the Courtyard by Marriott Gatwick
"You are a great company to deal with and I will be rebooking with you as soon as the ash situation is cleared. You came back to me straight away and said you would refund me. Considering we were in really dire straits, it was a little bit of relief to have a company being really supportive. I think your customer service is brilliant."
Rebecca Buck, Rawcliffe, Humberside
Had to cancel her booking at Leeds Bradford Long Stay
Did you make your own way back to the UK after the volcanic ash cloud chaos? Maybe you struggled across Europe by bus, train and foot to get home on time. Who did you meet along the way? Was anyone particularly helpful, or unhelpful? We'd love to hear your story, and there's a prize for the best travel tale, judged by renowned travel journalist and broadcaster Simon Calder.
If you were happy with our service then the best way you can thank us is to recommend HolidayExtras.com to your friends. We'll send your friends an email saying you recommended our services and that we can help them save on their airport parking, airport hotels, airport lounges and holiday insurance.
And here are the comments that were left on our website:
(If you would like us to get back to you then please include your name and telephone number or email address in your comment. Contact details will not be published).