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Airport hotel reviews

  • Crowne Plaza

    Great service, we will continue to use these guys...

    Mr Clark 15 Jan, 2019

  • Sofitel

    Hotel staff very efficient andproffessional. Hotel room and bathroom very clean. Car park and parking spaces very tight.

    Mrs Madden 15 Jan, 2019

  • Hilton

    Everything was as described.

    Mrs Morris 14 Jan, 2019

  • Airport Inn

    No heating in room they provided heater

    Mrs Jolliff 14 Jan, 2019

  • Airport Inn

    Reception friendly and helpful but rooms and bathrooms shoddy and in need of revamp

    Ms Ireland 14 Jan, 2019

  • Russ Hill

    Yes,we were very satisfied with everything

    Mrs Selley 13 Jan, 2019

  • Premier Inn North Terminal

    Excellent location, very good service and excellent food, would stay again and highly recommend

    Mr Larkin 12 Jan, 2019

  • Holiday Inn Gatwick Worth

    Yes all good

    Miss Rudd 13 Jan, 2019

  • Cambridge

    The parking part of the booking was very good. However, the overnight stay in the hotel was quite poor. There is no lift in that hotel so guests have to carry their own luggage up and/or down the stairs. There was no offer/option of help from the reception. I was given a room with a FILTHY toilet. Somebody used the toilet and did not flush it so when I arrived and wanted to use the toilet it was full of "stool" and properly disgusting. How can something like that pass for being cleaned?? The female receptionist on my arrival (sounded Polish or Check) was very abrupt and disinterested. I was tired by the time I got to the hotel and it was already getting late hence I didn't complain to the reception or asked for a different room. Thankfully male receptionists were polite and helpful. So overall I couldn't possibly recommend an overnight stay in that hotel.

    Miss Benes 12 Jan, 2019

  • Cambridge

    Hotel basic but ok for one night. Nothing really around, so would opt elsewhere next time.
    You also state pick up stop 8 on your instructions, after waiting 50 mins called hotel to ask where they were, should be stop 12, apparently have asked you to amend several times.

    Mrs Brennan 12 Jan, 2019

  • Sandman Signature

    Hotel is great, staff very friendly, family room perfect for us

    Mr Tedds 11 Jan, 2019

  • Hilton

    We stayed at Hilton Gatwick Airport. Room was comfortable, felt that when ordering a bottle of wine from bar there wasn’t a list on show and bar man sold me the more expensive bottle, will be more aware next time.

    Mr Robson 11 Jan, 2019

  • Crowne Plaza Felbridge

    Hotel fabulous...meet and greet horrendous...especially as I had a disabled person with me. The meeting place had been moved and we were given incorrect information. It took us an hour to find it.

    Mrs Butterfield 12 Jan, 2019

  • Very nice hotel and parking was easy and secure. Bit of a problem when getting our airport transfer as the taxi service got everyone's times mixed up. Hotel ordered a new car for us though so it was fine. Happy to stay again.

    Mr Mcdonald 11 Jan, 2019

  • Crowne Plaza

    Meet and greet is not good. When you get to collect your car you have to wait 25 mins out in the rain/cold for it to arrive despite following instruction to call when luggage collected.

    Mrs Calvert 11 Jan, 2019

  • Airport Inn

    Room small and dated but clean. Bar restaurant had nice, friendly staff and good food.

    Mr Simonsen 10 Jan, 2019

  • Hilton

    Everything was fine but when l wanted an email to confirm my booking, which l did not receive in the first place l was expected to phone a premium telephone number from Switzerland so l didn't bother.
    In fact l ended up phoning the hotel at Gatwick to make sure you had made the booking, so sorry it is a no from me!

    Mr Marsden 10 Jan, 2019

  • Hilton

    Good parking and hotel package at Gatwick. I needed to change dates and the website let me do this easily.

    Mr Brady 09 Jan, 2019

  • Hilton

    It was very easy and convienent the staff were friendly and the service flowed. The only downside was that you have to leave you luggage outside and its on a slant.

    Mrs Adam 07 Jan, 2019

  • Best Western Skylane

    Hotel was very basic. Reception staff not very helpful.
    Also there was a fire alarm at 5am and we went to ground floor and staff didn't know is it a fire or not-none evacuated us, no instructions-just standing there with horrible noise for over 10 min.

    Mrs Nedeljkov 08 Jan, 2019

  • Best Western Skylane

    Everything went as planned and was so quick and easy! Stress free start to my holidays!

    Miss Shields 06 Jan, 2019

  • Courtyard by Marriott

    ALL WENT LIKE CLOCK WORK DROPPED CAR OFF CHECKED IN ROOM WAS CLEAN WARM AND TIDY THEN CHECKED OUT IN THE MORNING WAS OFFERED A COFFEE AS IT WAS EARLY HOURS THEN CAUGHT BUS TO THE NORTH TERMINAL.

    Mr Boarer 07 Jan, 2019

  • Hilton

    The meet and greet was excellent both ways.
    The hotel itself was disappointing.

    Mrs White 06 Jan, 2019

  • Sofitel

    Friendly check in and comfortable room. It was a bit cosy with a bed for our daughter but we only stayed one night to fly early so fine. Great location for airport as you walk into the terminal.

    Mrs Hayward 06 Jan, 2019

  • Airport Inn

    Good Morning, We recently stayed at the Airport Inn at Gatwick the
    date being the 9-12-2018 under booking reference KRTB3 and have usually
    been very satisfied with the service on all of my previous stays at this
    hotel, so much so that I have a planned booking in February as I am
    travelling out of Gatwick again . On this Occassion we were were very
    upset that the stay was ruined by a heavy running water noise constantly
    throughout the night, so much so that we telephoned down to reception
    for them to hear what was disturbing us. I assume it was the night
    manager, visited the room, apologised and offered to change the room
    around midnight which was not practical. In the morning he again
    apologised for the disturbance and suggested that I write to you. The
    room number was so I hope on my next visit I am not put in the same
    room, as the purpose of staying with you is to ensure a good nights
    sleep before a very early start for a 07.20 flight.
    I have sent this e-mail to the hotel customer services but as yet have
    not received a reply. I look forward to your response.
    Regards Mike Simpkins.

    Mr Simpkins 06 Jan, 2019

  • Hilton

    No signage as to where to park and difficult instructions to call 20 mins before arrive for a sol traveller

    Miss Gaunt 07 Jan, 2019

  • Russ Hill

    Hotel was fine close to airport. Arrived early as unsure of traffic girl on reception was abrupt to the point of rude, left and returned later, the 2 guys on reception at acheckin were helpful. Car park was disorganised no bays marked people parked all over, some cars were blocked in.

    Miss Pinn 06 Jan, 2019

  • Cambridge

    The whole experience was very easy and the hotel was excellent

    Mr Murray 06 Jan, 2019

  • Courtyard by Marriott

    Hotel was very convenient for terminal. Provided two rooms close to each other as requested. Good transfer to Airport.

    Mrs Mort 05 Jan, 2019

  • Courtyard by Marriott

    Everything went as it should.

    Mr Capal 05 Jan, 2019

  • Acorn Lodge

    Convenient location and price correct for combined hotel and parking.

    Mr Miles 05 Jan, 2019

  • Holiday Inn

    All went smoothly apart from drone incident

    Mr Horne 05 Jan, 2019

  • Holiday Inn

    good parking good check in comfortable room good food

    Mr Burton 04 Jan, 2019

  • Courtyard by Marriott

    No, when we got back our car was NOT at the hotel, we had to wait around 30mins for it to arrive. Then it had been parked up so badly we could not physically get in the doors either side. It took an hour for us to get in our car and get away from the hotel (getting other people parked either side to remove their cars to enable us access)

    Mrs Keattch 04 Jan, 2019

  • Sofitel

    We were very pleased so easy

    Mrs Ayres 03 Jan, 2019

  • Hilton

    Everything was easy from booking through to collection of car on return. We would though probably go for meet and greet next time, this is a personal preference as the drop off and collection of car was very smooth .

    Mr Mitchell 03 Jan, 2019

  • Cambridge

    Lovely over night stay. Transfer great

    Mrs Lowe 03 Jan, 2019

  • Holiday Inn

    Excellent stay. Excellent service. Very convenient for Gatwick

    Mrs Gillard 02 Jan, 2019

  • Acorn Lodge

    The Acorn Lodge is only a couple of miles from Gatwick terminals. The stay was excellent. Welcoming, comfortable clean room and good breakfast. Transfers were good and we would definitely stay there again.

    Mrs Robertson 02 Jan, 2019

  • Premier Inn North Terminal

    Perfect location for onward travel. Spotlessly clean room. Excellent dinner and breakfast. Very friendly and helpful staff. Highly recommended.

    Mrs Dyson 02 Jan, 2019

  • Russ Hill

    Great stopover night before flight. Taxi service amazing.

    Mrs Kelly 03 Jan, 2019

  • Russ Hill

    Probably the worst hotel we ever stayed in, but for £52 a night in Gatwick you can’t expect much so if you want cheap this is a “good� place. The bed in our room was broken, very squeaky, so we moved it to the side of the wall and had mattress on the floor, which was ok. Buffet dinner was excellent (for the price charged).

    Mr Hurinek 03 Jan, 2019

  • Stanhill Court

    Need Sat Nav to find but worth it. Lovely hotel, recently refurbished. Friendly and helpful staff

    Mrs Foster-Byron 02 Jan, 2019

  • Holiday Inn

    Very prompt service when checking in staff very polite
    Rooms basic but clean and good nights sleep for one night food excellent

    Mrs Fearn 01 Jan, 2019

  • Europa

    Everything was fine no problems

    Mr Parkhouse 31 Dec, 2018

  • Europa

    Everything okay hotel fine for the purpose especially the car parking.

    Mr Butterworth 31 Dec, 2018

  • Copthorne Effingham

    Everything was exactly as we thought it would be. Our room was clean and very comfortable. Our car was well looked after while we were away.

    Mrs Moyies 29 Dec, 2018

  • Hilton

    Everything went as smoothly as possible, such an easy procedure. The staff at the parking lot and the hotel were both really helpful.

    Mr Cheesman 29 Dec, 2018

  • Sofitel

    Great experience. Would stay here again if I was flying off early from Gatwick.
    Dropped my fellow passengers and bags at the door then was directed to a large multi-storey car park to the rear of the property. All I had to do was remember the bay number where I parked and return to reception which was around 5 mins walk away.
    By the time I was back we'd checked-in and had a room key.
    On our return we simply went up to the concierge desk and presented our receipt.Moments later we had our car key back and were on our way home.
    Hotel is excellent and with a selection of bars and restaurants, is a nice way to start any holiday.

    Mr Morrison 29 Dec, 2018

  • Crowne Plaza

    Easy and hassle free. Great value for money.

    Mr Thomas 29 Dec, 2018

  • Russ Hill

    Everything went smoothly, our room was on the ground floor. The evening dinner was a buffet style with plenty of choice, and the breakfast was also good with plenty of variety. The taxi we had to and from the airport was very reasonable at £9 each way, I would definitely stay there again, and would recommend it to friends. It was cheaper to stay there than pay for two weeks parking at Meet and Greet!

    Mrs Aspinall 29 Dec, 2018

  • Crowne Plaza

    Pick up from the hotel was good and the Crowne Plaza is a comfortable hotel . The price of the hotel and parking was good value and the return pick up point at the Hampton by Hilton hotel is less congested than the previous stop off point.

    Mr Burgess 28 Dec, 2018

  • Best Western Skylane

    Everything went smoothly. Perfectly acceptable room and transfers.

    Mr Webb 28 Dec, 2018

  • Courtyard by Marriott

    Very pleasant front desk and nice room. But we were told on booking that you can walk to the terminal. I don’t think so.....

    Mr Southern 27 Dec, 2018

  • Sandman Signature

    Good hotel prior to flying purple parking very good and very efficient

    Mrs Carman 26 Dec, 2018

  • Copthorne Effingham

    Hotel staff were very helpful, especially when our car wouldn’t start when we got back. Also, the recommended taxi company were very quick and friendly

    Mrs Brown 26 Dec, 2018

  • Hilton

    Everything went smoothly. Hotel comfortable and 5 mins from departures.

    Mrs Voce 25 Dec, 2018

  • Airport Inn

    Yup, and not a lot, as we use the hotel lots of times,

    Mr Mills 25 Dec, 2018

  • Courtyard by Marriott

    Arrived late at night from the flight and we had already parked the car at the Marriott a week earlier. We checked in and within 10 mins we were in a quiet comfortable room
    We have used Holiday Extra a few times and will continue to use their services Excellent

    Mr Hartley 25 Dec, 2018

  • Courtyard by Marriott

    Am yet to return from my holiday , but parking hotel stay and breakfast and transfer to airport fantastic staff very helpful everything went smoothly as travelling with a young child and a teenager have used holiday extras before can’t fault them great service and exactally aa described on the website.

    Miss Herridge 25 Dec, 2018

  • Hampton by Hilton with breakfast

    Hotel was nice and comfortable. Bit difficult to find purple parking from the directions but transfer was straight away no waiting. Purchased meet and greet on the way back but had to wait a while.

    Miss Wright 24 Dec, 2018

  • Best Western Skylane

    Hotel was clean but basic - not proper toiletries in bathroom, tv not working, not that we had much time to watch.
    Evening meal ok but when we went for breakfast we were told it was not ready as they were having trouble with chef. Arrived in dribs and drabs.
    Car park chaotic and when we returned after the chaos of delayed flights reception unwelcoming and miserable.

    Mrs Austin 24 Dec, 2018

  • Cambridge

    All went well. Staff good. Food good. Saves the hassle of getting up earlier and driving to another car park and then onto airport. Third time this year been at Hotel Cambridge.

    Mr Squirrell 24 Dec, 2018

  • Russ Hill

    Great value for money for an overnight stay before an early morning flight. Clean comfortable rooms.

    Mrs Grant 23 Dec, 2018

  • Hilton

    The bed was so bad hardly had any sleep

    Miss Ridley-Thomas 23 Dec, 2018

  • Courtyard by Marriott

    Court yard by Marriott and parking as efficient as ever

    Mr Oliver 22 Dec, 2018

  • Hampton by Hilton with breakfast

    All very good

    Mrs Waylen 20 Dec, 2018

  • Europa

    Not the easiest hotel to find but a restful nights sleep and parking for 29 days. Great prices and food that was satisfactory.

    Mr Strling 21 Dec, 2018

  • Best Western Skylane

    Excellent service yet again, very pleased.

    Mr Symonds 20 Dec, 2018

  • Airport Inn

    Stayed there 5 times so far great to have on hotel multi storey parking in case of bad weather. Only one drawback we booked breakfast included but breakfast starts at 7am now instead of 6am so we had to miss it. wont book the breakfast next time but will stay there.

    Mr Bryan 19 Dec, 2018

  • Cambridge

    Slightly above standard park and stay Gatwick parking. Would stay here again. Cheap Sainsburys for food and drink just down the road. Friendly welcome and prompt pick up and drop off for £6 in total each.

    Mr Bowen 19 Dec, 2018

  • Crowne Plaza

    Hotel was fine but the Meet and Greet was poor, having to phone them 3 times with frankly misleading at best updates of where my car was

    Mr Kiernan 19 Dec, 2018

  • Sandman Signature

    Have used Hotel before, excellent as always ,check in easy, room spacious, clean, staff very helpful, plenty of spaces in car park, and very close to Purple parking took about 10 mins.

    Mr Goddard 17 Dec, 2018

  • Ramada Crawley Gatwick

    Amazing Value for money, hotel was nicely located to the Purple parking, no issues checking into either. Very happy

    Mr Walker 17 Dec, 2018

  • Sofitel

    Everything was easy, nice & good.

    Miss Sepstrup 16 Dec, 2018

  • Courtyard by Marriott

    Great hotel. Clean well organised. Car storage booking in and picking up easy. Very helpful staff. Had to book an extra night and they gave us a good deal. Good restaurant and bar.

    Mr Bryce 16 Dec, 2018

  • Sofitel

    Super easy booking process and very clear instructions making navigating the roads around airports so much easier.

    Mr Inglis 15 Dec, 2018

  • Sofitel

    Very easy
    Good car park space
    No queue checking in or out+keys

    Mr Smith 15 Dec, 2018

  • Russ Hill

    Good clean rooms for one night and on site parking, excellent breakfast and only £9 for taxi to airport

    Mr Cooney 15 Dec, 2018

  • Hilton

    Transfer easy

    Mr Roscoe 15 Dec, 2018

  • Ibis

    Hotel was very nice. Parking and meet and greet was very easy. Would definitely use again.

    Mrs Andrews 15 Dec, 2018

  • Hilton

    Hilton hotel very tired, poor decor etc.
    Not able to phone 20 mins away from Gatwick
    1. Difficult if a lone person in the car.
    2. Phone often cut off before getting through to a staff member
    3. Do not appreciate my car radio being turned on and the station altered.

    Mrs Barrie 15 Dec, 2018

  • Cambridge

    Hotel with parking @ Cambridge Hotel was excellent value for money. Couldn't be faulted.

    Mr Crawford 14 Dec, 2018

  • Sofitel

    So easy and convenient.

    Mr Westerman 13 Dec, 2018

  • Courtyard by Marriott

    The Hotel was great, exactly what we wanted and the room was good. The parking wasn’t as I would have hoped. The car was parked miles away and when moving my car to return to another overnight car park it was started and left idling for 34minutes. I really wasn’t happy with this.

    Mr Kember 12 Dec, 2018

  • Courtyard by Marriott

    Hotel was very good with walking access to/from terminal. Car parking small concern over number of journeys while away and scratch on back of car.

    Mr Copeland 11 Dec, 2018

  • Sandman Signature

    Had to move rooms due to defunct heating in the 1st one.
    Overnight parking charges at the hotel for 1st night should be included in original price.

    Mr Bowey 11 Dec, 2018

  • Russ Hill

    Staff were very helpful & organised a taxi for the morning which was ready waiting for us upon leaving. Check in & out was very quick without delays. The price was very cheap & it included parking for the period of time we were away. We just needed somewhere to get our head down for a few hours before an early flight & for this it served its purpose. Beds & rooms were clean, but hotel is very dated & not somewhere I would want to stay for a length of time. Due to it being used a lot for people going to the airport it was quite noisey during the night with people back & forth with cases.

    Mrs Davies 12 Dec, 2018

  • The restaurant/bar didn’t seem appealing, but I intended to snack in room, bathe & sleep, so was fine. No lift to third landing but had little luggage not inconvenienced.

    Mr Kent 10 Dec, 2018

  • Best Western Skylane

    The hotel and car parking arrangements were exactly what we wanted, and the staff were polite and helpfulm

    Mr Colvin 10 Dec, 2018

  • Russ Hill

    oh dear, holiday extras did it again, great place, great price, always go with the firm you trust, thanks again wonderful start to our holiday. jason.

    Mr Allen 10 Dec, 2018

  • Acorn Lodge

    We always book this place, friendly, comfortable, good food, drinks and always% satisfied with parking

    Mrs Blowers 11 Dec, 2018

  • Russ Hill

    We had used the hotel last year and were happy with how easy the parking was and once again found the hotel had what we needed the night before our holiday. Always very good value. One thing that could be improved is the attitude of your reception staff. We only had contact with one lady on arrival and to be honsest she was absolutely miserable, not the best when in a customer facing role. I understand it could be depressing when other people are all jetting off on holiday but at least try and pretend to be happy for them.

    Miss Gilder 10 Dec, 2018

  • Hilton

    Food in hotel was expensive.
    Wine was beyond our budget.

    Mrs Cook 10 Dec, 2018

  • Hilton

    Parking was brilliant. They met us at the hotel took pictures of the car gave us a card for when we picked the car up on return smooth process. The hotel was lovely on walking in staff were friendly clean and tidy hotel however the bed was absolutely awful! Gave me and my partner a bad back to fly with and the worst nights sleep i have ever had. Not impressed with this from a Hilton and would not stay at this hotel again.

    Miss Horspole 10 Dec, 2018

  • Ibis

    Excellent facilities at hotel, very convenient and no problems with parking package. Very reasonably priced.

    Mr Andersonv 09 Dec, 2018

  • Hilton

    Car Park is a long way from the Terminals, when comparing with others

    Mr Sparks 09 Dec, 2018

  • Ibis

    Check in at the Ibis was very smooth and they handle your car parking with Maple Manor Parking at reception too so you don’t need to worry about anything else once you are checked in. The room is clean with good amenities and the restaurant is basic but nice for evening food, we didn’t have breakfast so cannot comment on that. Checkout was also very smooth. The bit that let this package down was we called Maple Manor Parking when we got our bags as told to do so but still had to wait an hour for our car to meet us at the terminal. It would have been quicker to wait for a bus and get that to pick the car up and saved the extra bit of money we paid to get the car at the terminal. I was not amused! For this reason I will not book this package again.

    Mr Day 09 Dec, 2018

  • Best Western Skylane

    Good clean comfortable room, breakfast was ok

    Mrs Lawrence 08 Dec, 2018

  • Cambridge

    Cambridge hotel. No frills but perfectly good enough. Efficient drop off/pick up. Very good value.

    Mrs Bird 09 Dec, 2018