Reviews for the Hampton by Hilton at Edinburgh Airport

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Customers' rating: Rated 'Great' by 5 guests

Families with young children:

(3 star hotel)
including 8 days parking
0 miles
from the airport
customer rating

Customer feedback

Our customers rated Hampton by Hilton, on average, 8/10 (5 reviews).

Viewing reviews 1 - 5 of 5

All excellent.Hotel comfortable and impressed that even tho we had an early flight full breakfast was still available

Mr Keir, 16 Sep 2019

Hampton by Hilton
5 out of 5

The instructions provided only gave details of how to get to the hotel and not the car parking, which was required before getting to the hotel. I therefore had to phone the car park for directions. On arrival the shuttle bus, which was advised to take us to the hotel, would only take us to a nearby roundabout and dropped us at the side of a busy road and we had to take our luggage to the hotel on foot. It was also stated that there was a dedicated walkway from the hotel to the airport terminal which took 2 mins to walk. This is not accurate as the walkway is just a public pavement and the walk is more like 10 to 15 mins with luggage. Therefore the start of our holiday was very disappointing and not the usual standard of service and arrangements we have previously experienced numerous times by booking through holiday extras.

Mr Macaulay, 16 Sep 2019

Hampton by Hilton
1 out of 5

Yes. Everything went smoothly. Directions to car park and hotel were easy to follow. Facilities at hotel were adequate and the staff were helpful.

Mrs Scott, 14 Aug 2019

Hampton by Hilton
4 out of 5

When we went to book in at 28/07/19 at the Hampton by Hilton in Edinburgh only to find out we were not booked in. After an hour or so with the staff all they could do was offer us a room for £160 which we payed because we were very tired ( we were delayed 3 hrs ). In the morning when you opened I phone and you said that we were booked in and it was the hotels fault, it WAS the hotels fault after a couple of days we received a full apologised even thou it was not your would have been nice if the hotel apologised or even if you had a hot line I could have got in touch with on the night ( worst night of our lives) with delays and this but you handled it well and it was not your fault, the lady I phone was very helpfull and very sympathetic much appreciated.

Mr Jones, 04 Aug 2019

Hampton by Hilton
2 out of 5

Hotel good in most ways but room was small for 3 people.Also the hotel said they had not been told the booking was for three people and while they efficiently made up the sofa bed it was an unnecessary irritation

Mr Keir, 06 May 2019

Hampton by Hilton
4 out of 5

Viewing reviews 1 - 5 of 5

* Prices quoted are for stays on the 17-11-2019, valid as of 17-09-2019