Reviews for the Holiday Inn Heathrow M4 Jct 4

Great rooms and no problems

Mrs Leaver, 12 Aug 2017

Holiday Inn M4 J4
5 out of 5

Lovely clean everything ready. We are in the restaurant and food was lovely but a little confusion over what was ordered wasn't what we received but this was sorted albeit not as expected.

Mrs Brooks, 12 Aug 2017

Holiday Inn M4 J4
5 out of 5

my second nights booking got lost, but hotel dealt with it well & honoured my holiday extras confirmation

Mr White, 11 Aug 2017

Holiday Inn M4 J4
5 out of 5

Good hotel the night before our flight and easy to check in and park car etc.

Mrs Kennedy, 03 Aug 2017

Holiday Inn M4 J4
5 out of 5

The Holiday Inn hotel was fine and the Hoppa bus service to the airport was on time. However, on my return to the UK I waited at the appropriate Hoppa bus stop at 9:10 p.m. and there were already several people waiting for the H1 to take them to their hotels.Several other Hoppas going to other hotels arrived and left twice ad ours hadn't arrived by:20 p.m. (they're supposed to be every mins).Several people asked other drivers why no H1 bus and they claimed it was probably just traffic con gestation. Eventually at:20 p.m. one driver agreed to ring their base and we were told that H1 had been cancelled!! Several of us persuaded her to take us to the Holiday Inn which wasn't on her route and she eventually agreed. On the way we picked another passenger up a young Asian girl (on her own) who had also waited 1.5 hrs. There was also a five year old in our 'group' of angry people. The Hoppa Service is appalling and needs sorting before you advertise that service as a means of transport from the Hotels that you book for your clients.

Mr Rigg, 27 Jul 2017

Holiday Inn M4 J4
4 out of 5

When we arrived the room was not ready so we were given a drinks voucher. No problem at all. Front desk were very welcoming, restaurant good.

Mr Biles, 23 Jul 2017

Holiday Inn M4 J4
5 out of 5

Instructions to reach hotel from M4 not very clear...difficult to find hotel...again! Apart from that..excellent

Mrs Nee, 22 Jul 2017

Holiday Inn M4 J4
5 out of 5

Nothing that comes to mind

Mr Miles, 20 Jul 2017

Holiday Inn M4 J4
5 out of 5

Only issue was we waited for nearly an hour for the shuttle back to the hotel from T3. Just what you don't need at the end of your flight.

Mr Brown, 17 Jul 2017

Holiday Inn M4 J4
4 out of 5

The reception staff were all very helpful and polite, the communal areas were to a very high standard but the rooms were basic and needed an upgrade, it was however just what we needed and everything ran smoothly

Mrs Wells, 16 Jul 2017

Holiday Inn M4 J4
5 out of 5

Hoppa buses not very frequent to Holiday Inn - had to wait over half an hour on return.

Ms Jones, 15 Jul 2017

Holiday Inn M4 J4
4 out of 5

We weren't expected when we arrived at the airport but this didn't seem to be a problem. Coming back worked perfectly

Mr Hendry, 15 Jul 2017

Holiday Inn M4 J4
4 out of 5

Everything was fine until the time came to catch the Hotel Hoppa from the airport back to the hotel. Unfortunately, the incorrect bus stop was shown on our ticket. The driver to whom I eventually spoke told me that the bus stop change (from/20 to) occurred 6 months ago. So a great many people must have been as inconvenienced as we were (waiting for minutes at the wrong stop at 8.00 am) and, I suspect, had previously informed you about this. So, an otherwise pleasant experience spoilt by a sloppy, careless ending.

Mr Baker, 08 Jul 2017

Holiday Inn M4 J4
1 out of 5

Great staff and a good rooms.

Mrs Homewood, 05 Jul 2017

Holiday Inn M4 J4
5 out of 5

Everything was as expected.

Mr Rischmiller, 05 Jul 2017

Holiday Inn M4 J4
4 out of 5

Everything went extremely smoothly with no complaint's about anything.

Mr Crosbie, 02 Jul 2017

Holiday Inn M4 J4
5 out of 5

Noisy air con, small room

Mr Amos, 03 Jul 2017

Holiday Inn M4 J4
1 out of 5

We took the days parking with stay at the hotel on the return after a hour overnight flight. On checking in our car I mentioned to the receptionist we would be coming back to the hotel at approx 1-am in fifteen days time and she said there would be no problem with check in. We arrived at hotel at.30 after being awake for hours and 2. hours later we were still in reception waiting for a member of staff to tell us we could have a room. A gentleman on reception was quite rude and surly and told us we could not check in until 2pm even though I explained it all to him. They kept saying five more minutes and we will come and get you but half hits would go by and we would have to keep going up to then to ask again. After being fobbed off with no room in site we walked out of there and drive home at this time with hours of no sleep. Shocking customer service and no I would not recommend this hotel.

Mrs Brooks, 02 Jul 2017

Holiday Inn M4 J4
1 out of 5

Unable to check in for over an hour as systems went down. Staff apologetic and a free drink was provided. When checked in we were given a room that had not been prepared. Had to start again. Not a brilliant experience.

Mr Dymock, 28 Jun 2017

Holiday Inn M4 J4
3 out of 5

The hotel food was poor had to send one back and the replacement wasn't much better. Drinks and food very expensive.

Mr Jones, 26 Jun 2017

Holiday Inn M4 J4
2 out of 5

No problems - have been before - everything as expected - clean and well run hotel with very helpful staff.

Mrs Jones, 24 Jun 2017

Holiday Inn M4 J4
5 out of 5

Every thing was great thank you very much

Mrs Swallow, 18 Jun 2017

Holiday Inn M4 J4
5 out of 5

Great location friendly helpful staff

Mrs Petman, 14 Jun 2017

Holiday Inn M4 J4
5 out of 5

Yes mainly. Incorrect instructions for catching the Hoppa bus back to collect the car from hotel. The position of the bus stop at terminal 3 was moved over a year ago. We waited at the listed stop for twenty minutes before asking an airport worker for some assistance, not at all what one wants after a long overnight flight from US!

Mr Bennett, 14 Jun 2017

Holiday Inn M4 J4
4 out of 5

very happy with the hotel stay and also the parking arrangements for our holiday. we will do it again!

Mr Standen, 12 Jun 2017

Holiday Inn M4 J4
5 out of 5

Yes, very smooth, very helpful,happy with the service.

Mrs Morgan, 12 Jun 2017

Holiday Inn M4 J4
5 out of 5

Staff very helpful, facilities good,

Dr Hurley, 09 Jun 2017

Holiday Inn M4 J4
5 out of 5

Everything went very smoothly. An excellent deal

Mr Procter, 09 Jun 2017

Holiday Inn M4 J4
5 out of 5

The Holiday Inn M4 was fantastic

Mr Urwin, 09 Jun 2017

Holiday Inn M4 J4
4 out of 5

Initial check in was not very welcoming but overall we were pleased

Mr Winnett, 10 Jun 2017

Holiday Inn M4 J4
4 out of 5

Efficient check in, good service in the bar and restaurant. Only adverse comment would concern the car park. Very difficult to find a space at 7pm on arrival as there is a car hire company operating out of the car park, and making it difficult for hotel guests to park There are also far too many trees which will result in damaging bird droppings if you leave a car there while away under one of the trees! Holiday Extras booking very good as always.

Miss Tollit, 07 Jun 2017

Holiday Inn M4 J4
4 out of 5

No problems with the hotel at all

Mr Harrold, 07 Jun 2017

Holiday Inn M4 J4
5 out of 5

Everything went well, could not fault the experience.

Mrs Sindrey, 03 Jun 2017

Holiday Inn M4 J4
5 out of 5

Everything went well, could not fault the experience.

Mrs Sindrey, 03 Jun 2017

Holiday Inn M4 J4
5 out of 5

Very satisfied and will definitely book again

Mrs Gronow, 01 Jun 2017

Holiday Inn M4 J4
5 out of 5

Very satisfied and will definitely book again

Mrs Gronow, 01 Jun 2017

Holiday Inn M4 J4
5 out of 5

Detail sent in good time before we travelled, hotel staff excellent, parking easy both on arrival and departure. Shuttle bus arrived on time for departure and pick up was good on return. Great service and value for money.

Mrs Phoenix, 29 May 2017

Holiday Inn M4 J4
5 out of 5

Everything went to plan. Lovely hotel in perfect location for Heathrow.

Mr Mainwaring, 28 May 2017

Holiday Inn M4 J4
5 out of 5

Everything went to plan. Lovely hotel in perfect location for Heathrow.

Mr Mainwaring, 28 May 2017

Holiday Inn M4 J4
5 out of 5

Hotel was lovely and the food there was great, nice bar area and nice room. The parking though although there wasn't a problem finding a space, it was the fact that we had to park for nights under a big tree and we came back to a car covered is sap and debris!!!! Terminal 3 at Heathrow was also a. If problem on our return as there is extensive building works and the instructions for the bus stop were useless. We ended up walking miles to the local bus station as this was the only bus sign and had to then walk all the way back to find the relevant bus too was closed and they were using what looked like a loading bay round the corner! I'm disabled so this really was a problem. Heathrow need to sort this out and holiday extras also need to make people aware of their problems!

Mr Mcgowan, 28 May 2017

Holiday Inn M4 J4
1 out of 5

Hotel was lovely and the food there was great, nice bar area and nice room. The parking though although there wasn't a problem finding a space, it was the fact that we had to park for nights under a big tree and we came back to a car covered is sap and debris!!!! Terminal 3 at Heathrow was also a. If problem on our return as there is extensive building works and the instructions for the bus stop were useless. We ended up walking miles to the local bus station as this was the only bus sign and had to then walk all the way back to find the relevant bus too was closed and they were using what looked like a loading bay round the corner! I'm disabled so this really was a problem. Heathrow need to sort this out and holiday extras also need to make people aware of their problems!

Mr Mcgowan, 28 May 2017

Holiday Inn M4 J4
1 out of 5

Helpful friendly staff. Room comfortable, food although not the best was okay, steak a little tough.

Mrs Best, 24 May 2017

Holiday Inn M4 J4
5 out of 5

Helpful friendly staff. Room comfortable, food although not the best was okay, steak a little tough.

Mrs Best, 24 May 2017

Holiday Inn M4 J4
5 out of 5

Yes mystery hotel was actually the hotel we wanted to stay at and it was half the price.

Mrs Hall, 23 May 2017

5 out of 5

Yes mystery hotel was actually the hotel we wanted to stay at and it was half the price.

Mrs Hall, 23 May 2017

5 out of 5

Good Hotel with parking and transfer to the airport for a reasonable cost. Everything worked well and was as advertised.

Mr Gooding, 23 May 2017

Holiday Inn M4 J4
4 out of 5

The room we stayed in when we arrived home was terrible the furnishing looked like they have been taken from a poor charity shop, If we were not so exhausted from a hour flight we would never had stayed. Luckily we all when to toilet when we were checking in as when my daughter went the following morning when we got up the toilet was also blocked. When I complained and showed the duty manager the photo's he offered us a complimentary breakfast but no sign of a apology. I can assure you this is the last time I will ever stay in a Holiday inn. Many thanks A Bunby

Mr Bunby, 21 May 2017

1 out of 5

The room we stayed in when we arrived home was terrible the furnishing looked like they have been taken from a poor charity shop, If we were not so exhausted from a hour flight we would never had stayed. Luckily we all when to toilet when we were checking in as when my daughter went the following morning when we got up the toilet was also blocked. When I complained and showed the duty manager the photo's he offered us a complimentary breakfast but no sign of a apology. I can assure you this is the last time I will ever stay in a Holiday inn. Many thanks A Bunby

Mr Bunby, 21 May 2017

1 out of 5

Everything went just like clockwork. We will certainly use this hotel again and will recommend you to our friends. ...

Mrs Ward, 17 May 2017

Holiday Inn M4 J4
5 out of 5

Everything went just like clockwork. We will certainly use this hotel again and will recommend you to our friends. ...

Mrs Ward, 17 May 2017

Holiday Inn M4 J4
5 out of 5