Reviews of the Ibis Budget at Luton Airport

Airport Way, Luton LU2 9DQ

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Customers' rating: Rated 'Great' by 24 guests


(2 star hotel)
 
£72.00*
room-only
£72.00*
including 8 days parking
0 miles
from the airport
7.2/10
customer rating

Customer feedback

**New for 2018 - no reviews yet**

72% of customers who left a review for the would book again
24 customers have given an average rating of 4 out of 5

Hotel was very good had difficulty finding the car park, was very glad we dropped the class at hotel first prior to parking car as bus stop was a long way across a very busy road to hotel.

Mrs Reilly, 11 Jul 2018

Ibis Budget
4 out of 5

Hotel was a little less than we would have liked but we did book the budget hotel so maybe expected too much

Mrs Crawford, 13 Jun 2018

Ibis Budget
4 out of 5

Our 2-yr old car blew up on the way to the overnight hotel (requiring a new engine). Waited 2 1/2 hrs to be picked up by breakdown service then within 10 minutes of getting picked up and back on to motorway, we came across an accident blocking all southbound lanes where we were further delayed by 2 hours. Tried many times throughout this ordeal to ring both hotel and car park to explain that we would be arriving very very late and eventually to say we'd missed the hotel altogether and gone straight to the car park. We never got through to anyone!
On our return, our flight was delayed over an hour and when we got outside to get the shuttle bus it drove off empty just as we got to it. We waved at the driver who looked and carried on. Rang the car park and they said, quite uncaringly, another will be along in 20 mins. We had a horrendous journey ahead of us in a pick up truck which took us 6 hours.
The car park, and hotel, only added to the strain we were already feeling and coming home to deal with after what was to be a much needed break but didn't turn out to be.
Never again will we use this service. We have given 3 star only on the basis that a couple of the car parking staff were helpful. The service generally was not as hoped and as for the hotel, never again either - dreadful that no-one answered the phone. Imagine if we'd arrived there at 2am and not been able to get in! No, never again.

Mr Gamble, 04 Jun 2018

Ibis Budget
2 out of 5

Nice clean hotel for the night before our flight from Luton
The parking was so straight forward and stress free - would use both again

Miss Silver, 02 May 2018

Ibis Budget
5 out of 5

* Prices quoted are for stays on the 25-11-2018, valid as of 24-09-2018