Holiday Extras customers who booked the My Lounge North were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.
Viewing reviews 51 - 100 of 331
perfect . Hotel was a bit dated
Mr Kenyon, 19 May 2018
My Lounge, North Terminal
5 out of 5
Everything was perfect, no hassle, and very easy to book with thank you
Mr Mcallister, 18 May 2018
My Lounge, North Terminal
5 out of 5
'My lounge', on a Sunday Morning, was crowded, noisy with little available seating. Managed to find a space and went for refreshments which I have to say were very disappointing. Very limited selection and all I could find to my taste was a Danish Pastry and coffee, the latter served in a paper cup. The crowd did lessen as the morning passed but nevertheless this facility lacked the quality and value I have previously experienced in other lounges.
Mr Cleverly, 07 May 2018
My Lounge, North Terminal
2 out of 5
lounge very small and inadequate seating for all passengers and food provided for morning passengers was very meager for money paid for lounge. No hot food only do it yourself pancakes no toast only cereals very disappointed.
Mr Seymour, 07 May 2018
My Lounge, North Terminal
1 out of 5
We normally use the aspire lounge but was in this one as the aspire was shut I was very disappointed there wasn’t a great selection of food and snacks get more in aspire lounge which is cheaper
Ms Benstead, 25 Apr 2018
My Lounge, North Terminal
1 out of 5
The lounge we booked was closed for unknown reasons, however we was ungraded very quickly and efficiently, so over all we were extremely happy.
Mr O'field, 23 Apr 2018
My Lounge, North Terminal
5 out of 5
Fantastic start to the holiday. Lovely staff and location. Food fresh and great choice of drinks. We would definitely go again.
Mr Simpson, 18 Apr 2018
My Lounge, North Terminal
5 out of 5
Please contact Carol Hitchman from the Customer Experience Team who has all the details from my complaint raised 02/04/18. I received an email acknowledgment from her on 10/04/18 but have heard nothing since.
Mr Sheehan, 17 Apr 2018
My Lounge, North Terminal
1 out of 5
Hotel and parking was good but would not use the no 1 lounge at Gatwick airport again, was not worth what we paid would use the other lounge next time.
Mrs Audsley, 16 Apr 2018
My Lounge, North Terminal
5 out of 5
Although the lounge was broadly correctly has advertised, the food was no more that a few snacks, and some sweets in a jar. There was a good arrange of drinks, but with a morning flight, some breakfast food would of been nice. The games room was a 6 by 4 room so anymore and 6 kids in there it was over crowded. Although there was a PS4 which did keep the young ones ( teenagers) amused, there was a £10 refundable deposit requirement, which could of been explain in more detail in the booking blurb.
Mr Pritchard, 11 Apr 2018
My Lounge, North Terminal
3 out of 5
The my lounge I booked going out was shut when I got to Gatwick so I was taken to NO 1 lounge instead which was fine although bar staff were very rude.
Mr Clowes, 10 Apr 2018
My Lounge, North Terminal
5 out of 5
Very good hotel and car parking for 2 weeks
Mr Cook, 04 Apr 2018
My Lounge, North Terminal
5 out of 5
Cambridge Hotel, was a lovely value for money hotel. So much more than we expected. Clean, tidy and spacious room and friendly service. Carparking secure too.
Mrs Plant, 27 Mar 2018
My Lounge, North Terminal
5 out of 5
The lounged I first booked got cancelled due to being closed. The one I went in was reccommended. It was terrible and not happy with it
Mrs Leeming, 20 Mar 2018
My Lounge, North Terminal
1 out of 5
I booked No1 lounge however when i printed the confirmation it was for my lounge not the one i clicked to book & I couldn’t change it
Mrs Oriordan, 19 Mar 2018
My Lounge, North Terminal
5 out of 5
Facilities were ok. Reception staff bit miserable
Mrs Thomas, 19 Mar 2018
My Lounge, North Terminal
4 out of 5
We booked our car parking Long Stay at Gatwick simply to use car is reconised reg in and out for the stay so no need to get out if it raining
Mrs Ellis, 29 Jan 2018
My Lounge, North Terminal
5 out of 5
Staff extremely helpful facilities are as described would be happy to have fresh croissants. On the snacks table
Mr Garwood, 19 Jan 2018
My Lounge, North Terminal
3 out of 5
Helpful and easy
Mr Gay, 30 Dec 2017
My Lounge, North Terminal
5 out of 5
Everything went as planned...the staff were very attentive
Mrs Smith, 27 Dec 2017
My Lounge, North Terminal
5 out of 5
I think the ladies toilets could have been cleaner, around the legs of the washstands in both cubicles really were quite dirty, obviously not cleaned thoroughly for some time. My Husband was disappointed you did not have any bitter, he is not a lager, cider or spirit drinker, so would probably choose to go elsewhere. I thought the refreshment side was excellent and have recommended to friends already :D (strange next question? 'who did you travel with? Does not give me the option to say husband/spouse?)
Mrs Alderton, 22 Dec 2017
My Lounge, North Terminal
5 out of 5
Everything was good. Your drivers were excellent.
Mrs Pilbeam, 20 Dec 2017
My Lounge, North Terminal
4 out of 5
No I got good poisoning from something I had eaten in your lounge
Mr Wright, 14 Dec 2017
My Lounge, North Terminal
3 out of 5
Absolutely excellent. Very clean Great variety Very polite staff
Ms Thebitch, 11 Dec 2017
My Lounge, North Terminal
5 out of 5
Very poor food and laxed service on drinks , poor replacement of stock, uncomfortable seating
Mr Denyer, 03 Dec 2017
My Lounge, North Terminal
1 out of 5
Staff were helpful and friendly. Good range of drinks and snacks. Only downside which did not affect me was it closed at 6.30pm. Otherwise it was the place to relax and enjoy the airport experience.
Mrs Mullen, 30 Nov 2017
My Lounge, North Terminal
4 out of 5
The Lounge very busy, with little spare seating. Ended up by the Sports TV (Ugh). A party of delayed passengers had been drinking steadily for some six + hours (one on her 15th Vodka). Meal was pleasant, though Staff had not given me a number, so was cold when I went to find where meal had got to. However, better than sitting on the Concourse.
Mr Bloodworth, 25 Nov 2017
My Lounge, North Terminal
5 out of 5
Staff were very good But a very basic lounge
Mr Mcmahon, 24 Nov 2017
My Lounge, North Terminal
3 out of 5
It was the first time i used any of the lounges, i will now use them every time i go to an Airport. The staff were helpful, the food was nice, better than expected. It was great to have a choice of seats instead of the floor. well done
Mrs White, 20 Nov 2017
My Lounge, North Terminal
5 out of 5
Yes. Staff friendly and attentive.
Mr Hendrie, 16 Nov 2017
My Lounge, North Terminal
5 out of 5
Issues with the trains to gatwick left me with no time to use the lounge. No refund or voucher for subsequent use possible. Already been in touch with cs to no avail.
Mr Howat, 16 Nov 2017
My Lounge, North Terminal
1 out of 5
All was well and most welcome. Lovely helpful staff, fine good food.
Mr Pierce, 14 Nov 2017
My Lounge, North Terminal
5 out of 5
Yes the staff were very helpful we found a nice space and fit with both buggies and there was enough variety that our 4,3 and 1 year old were full and happy when we left
Mrs Jones, 15 Nov 2017
My Lounge, North Terminal
4 out of 5
No hot food for breakfast Chilli not suitable
Mr Bailey, 10 Nov 2017
My Lounge, North Terminal
3 out of 5
Due to delayed flight earlier in the day the lounge was pretty full....no hot food available for the first 45 mins I was in the lounge and no where comfy to sit as families were sprawling everywhere !! So for the first 45 mins all I had was a glass of wine and a pot of nachos as there was nothing else appropriate to eat. Also WHY is food being served in cardboard tubs to be eaten with wooden knives and forks. Found the whole experience very poor. Won’t be booking this loung again !!!
Mrs Evansmcarthur, 10 Nov 2017
My Lounge, North Terminal
1 out of 5
all good
Mr Smith, 02 Nov 2017
My Lounge, North Terminal
4 out of 5
all good
Mr Smith, 02 Nov 2017
My Lounge, North Terminal
4 out of 5
Things went smoothly but the choice of food was limited and could you please carpet the area or change chairs. My husband has dementia and we use lounge for peace and quiet the screeching, scraping of the chairs really disturbs him.
Mrs Lepoidevin, 29 Oct 2017
My Lounge, North Terminal
4 out of 5
Airport lounge was amazing will book it every holiday from now on thank you.
Mrs Stewart, 24 Oct 2017
My Lounge, North Terminal
5 out of 5
Yes staff were very helpful especially as our plane was delayed and we were late in booking in.
Mrs Patterson, 20 Oct 2017
My Lounge, North Terminal
4 out of 5
The hot food counter was not cleaned and the utensils were not cleaned off, had food stuck on the spoons for ages. I have used No 1 longe before in Gatwick and this was far superior to my longe.
Mrs Simon, 18 Oct 2017
My Lounge, North Terminal
2 out of 5
No problems at all. Staff very friendly, and plenty of choice.
Mrs Fright, 16 Oct 2017
My Lounge, North Terminal
5 out of 5
Our flight was delayed by one hour, how terrible. Extra coffees all round
Mr Hayter, 16 Oct 2017
My Lounge, North Terminal
4 out of 5
Was an excellent service
Mrs Brook, 15 Oct 2017
My Lounge, North Terminal
5 out of 5
Yes everything was fine thanks
Ms Kent, 13 Oct 2017
My Lounge, North Terminal
5 out of 5
Yes everything went smoothly and very happy with the service
Mr May, 09 Oct 2017
My Lounge, North Terminal
5 out of 5
Excellent facilities, and very helpful and courteous staff. Something to look forward to. Excellent value for money.
Mr Firth, 09 Oct 2017
My Lounge, North Terminal
5 out of 5
Staff very nice lounge lovely
Mrs Young, 07 Oct 2017
My Lounge, North Terminal
5 out of 5
Very nice lounge with good facilities
Mr Lockwood, 05 Oct 2017
My Lounge, North Terminal
5 out of 5
Things went smoothly but pancake machine did not work. Is it possible to have rubbers or such like on the end of the chairs. My husband has dementia and they made scrapping noises whenever they were moved. However overall it made a much more pleasant environment for us
Mrs Lepoidevin, 04 Oct 2017
My Lounge, North Terminal
5 out of 5
Viewing reviews 51 - 100 of 331