Holiday Extras customers who booked the No1 Lounge at Gatwick North Terminal were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.
Viewing reviews 101 - 150 of 1669
Worst experience ever absolutely awful. And I will never use the service again
Miss Paggett, 10 Aug 2022
No1 Lounge, North Terminal
1 out of 5
A perfect an relaxing start to your holiday with a good choice of food and drinks and very helpful staff, great view over the runway
Mr Spittle, 08 Aug 2022
No1 Lounge, South Terminal
5 out of 5
It was a great peaceful experience compared with the very busy, hustle and bustle of the north terminal, unfortunately the food was not what we had been expecting as advertised.
Mr Whymark, 08 Aug 2022
No1 Lounge, North Terminal
4 out of 5
I have already made a complaint through your app re our experience the service food and cleanliness of plates cups cutlery was terrible. We asked several times re ingredients in the food as my granddaughter has egg allergy and took ages for anyone to advise the chef could not say yes or no to the question. Your app does not give a section to advise anyone has allergies. The range of hot food was poor and there was not really an option for children of which for 18mth old had to pay same price as an adult. One high chair to share between all the other families with toddlers. All but one member of staff looked like they did not want to be there. One older lady did help and manage to get the chef to cook plain pasta but over all the experience for 6 adult 1 baby was not worth what we paid I would like a refund to be truthful . I would use holiday extras again but not for the lounge
Mrs Knight, 08 Aug 2022
No1 Lounge, North Terminal
1 out of 5
The whole experience was dreadful. No seats, tables full of dirty plates just like a school canteen. Food was nothing to write home about, could have had better with a £4.99 meal deal from Boots.
Mrs Poole, 08 Aug 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
1 out of 5
Absolutely filthy and only Heineken no IPA as advertised
Mr Bourne, 08 Aug 2022
No1 Lounge, North Terminal
1 out of 5
Lounge was brilliant, 3rd time we have booked this and will definitely do it again.
Mrs Malone, 08 Aug 2022
No1 Lounge, South Terminal
5 out of 5
Not enough gluten free options
Ms Davis, 07 Aug 2022
No1 Lounge, North Terminal
4 out of 5
The lounge was very untidy and the food very sparse. The hot food containers were empty and despite asking several times they were not refilled. There was no cheese to go with the crackers. There was only one poor lady serving at the bar and the queue was horrendous.
Mrs Walker, 07 Aug 2022
No1 Lounge, North Terminal
1 out of 5
At breakfast there was a large hair in my food which made me feel quite ill as I had eaten some of it,asked to speak to manager to make her aware and was told I couldn’t as she was “too busy”, About 30 mins later a manageress arrived and asked “ what was our problem” I explained and her only repeated reply was “ well none of my staff have long hair “, Very unprofessional, we always use the lounge on our flight but doubt if we would again, We completed an incident report form but have heard nothing from yourselves nor the Lounge Not a great start to our holiday
Mr Hetherington, 07 Aug 2022
No1 Lounge, North Terminal
1 out of 5
Absolutely worst airport lounge experience!! The lounge we booked told us they were closed upon arrival so we had been asked to use another. Seems that everyone had been told the same as the one lounge was heaving with customers. Not enough staff working to accommodate and serve. We queue over 1 hour for a drink at the bar. Food was empty , cold and no glasses for soft drinks. Tables were left dirty with dirty crockery. We had to Clean out table ourselves begore sitting down. Place was disgusting!!! Never again!!!
Miss Fennerstubbing, 07 Aug 2022
The Gateway by easyJet & No1 Lounges North for 3 hours
1 out of 5
Entry procedure was hampered by a queue, despite signs that children under 12 not admitted to particular section there was!
Mr Orrey, 06 Aug 2022
No1 Lounge, North Terminal
5 out of 5
Easy to use and helpful Customerservice
Mr/S Robery, 06 Aug 2022
No1 Lounge, South Terminal
5 out of 5
Everything went well, the staff at the lounge were particularly friendly and helpful.
Mrs Hennah, 06 Aug 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
5 out of 5
Long queues for the bar, poor selection of food. Not enough plates, cutlery. Dirty tables. Wouldn’t waste my money!!!
Mrs Laroche, 06 Aug 2022
No1 Lounge, North Terminal
1 out of 5
It was lovely busy but the staff worked hard to keep everyone happy
Mrs Beech, 05 Aug 2022
No1 Lounge, North Terminal
5 out of 5
The lounge we actually booked (easyJet one) didn’t open till 6am so we went to the other one. Food was ok but few places to sit after we’d eaten. On the whole ok though.
Mr Styles, 06 Aug 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
4 out of 5
Pointless purchase - premium security was a scam as we were travelling with children we were able to go left at security and fast track for free, there was no mention of this when booking, just happily took our money. The lounge was a waste of time as they were changing the food over for the full duration we were there, so we were unable to eat anything, took 45 minutes to get a glass of water.
Mr Glover, 05 Aug 2022
No1 Lounge, South Terminal
1 out of 5
Lovely lounge. Difficult to find a seat. Staff very pleasant. Little disappointed in food.
Mrs Thompson, 04 Aug 2022
No1 Lounge, South Terminal
5 out of 5
Due to the chaos at Gatwick checkin we only managed to get around 20 minutes in the lounge. Even though we arrived over 3 hours before our flight was due to leave. The lounge was fine, but with current Gatwick check in performance, not worth it.
Mr Smith, 03 Aug 2022
No1 Lounge, South Terminal
2 out of 5
The lounge was dirty, hot and the staff slow and untrained.
Ms Redding, 02 Aug 2022
No1 Lounge, North Terminal
2 out of 5
We arrived at 11am and the breakfast was not very tasty at all.
Miss Webb, 02 Aug 2022
No1 Lounge, South Terminal
2 out of 5
Terrible. Air conditioning was broken so it was boiling. Food choices really poor and looked like mush. Constant queue for drink.
Miss Mcgregor, 02 Aug 2022
No1 Lounge, North Terminal
1 out of 5
Trying to get a refund as the lounge was closed is becoming a bit of a nightmare
Mrs Turner, 02 Aug 2022
No1 Lounge, South Terminal
1 out of 5
Staff helpful. Not too much choice for breakfast but adequate. Area clean and confortable
Mrs Peet, 01 Aug 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
5 out of 5
Spacious area to relax before flight with views of the planes taking off and landing. A good variety of food and drink available, clean toilet facilities.
Miss Davies, 01 Aug 2022
No1 Lounge, North Terminal
5 out of 5
Lounge was very busy I had to find a member of staff to order breakfast. Poor selection of cold food
Mr Bushell, 01 Aug 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
2 out of 5
Not value for money very poor selection of food. Not well organised
Mrs Roberson, 30 Jul 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
1 out of 5
No we did not have a good experience at this lounge I paid for the 2 hour special and chose No 1 lounge as it was open at 4 am but when We arrived we were told it wasn't opening until 4.30 am due to staff shortages. Our flight was 6 am so we did not get much time to enjoy the facilities and the food was very disappointing and tasteless.
Mrs Rutherford, 26 Jul 2022
No1 Lounge, North Terminal
3 out of 5
No. I’ve made a complaint and awaiting your response.
Miss Stevens, 26 Jul 2022
No1 Lounge, South Terminal
1 out of 5
Going to the lounge was lovely, quiet and relaxing. We’ll definitely do it again for our next flight.
Mr Horton, 25 Jul 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
5 out of 5
It couldn’t have gone better, we even managed to get into the lounge slightly earlier than expected. As always the lounge is the perfect way to start your holiday. The staff are always friendly and helpful if a little run off their feet. Drinks and food choices were very good.
Mrs Vaughan, 25 Jul 2022
No1 Lounge, North Terminal
5 out of 5
Staff very helpful, making sure food was well stocked & tables cleared. Relaxing area before flight
Mrs Mcnicholas, 25 Jul 2022
No1 Lounge, North Terminal
5 out of 5
Had a lovely breakfast in nice surroundings with very helpful staff will definitely use you again
Mrs Ellingham, 23 Jul 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
5 out of 5
Simple, easy to deal with, no hassle .thoroughly recommend this service
Mrs Jackson, 22 Jul 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
5 out of 5
Received at the desk was welcoming, No plates or jam with scones but it was quickly delivered to our seats and I noticed a lady nearby had no jam so he went to give her some too. Food available good.
Mrs Paine, 22 Jul 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
5 out of 5
Too crowded. Not enough staff serving took 20 mibs queing time for 1x drink from the bar. Limited food choice and some of food on the menu was not there. Not great for allergy people. Would be easier to have next to each food rather than having to download an app. Not relaxing and too busy, not enough staff at bar etc. Would have got more value for money outside lounge
Mr Mzoh, 22 Jul 2022
No1 Lounge, North Terminal
1 out of 5
It took 20 minutes to get a drink. The tables were left with dirty crockery. The floor was dirty. The whole place needs refurbishing. Worn seating. Needs more staffing at busy times.
Mrs Sales, 23 Jul 2022
No1 Lounge, North Terminal
1 out of 5
Long queue for entry. Lounge only half open so crowded. Insufficient food and slow replenishment
Mrs Mansfield, 20 Jul 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
1 out of 5
Excellent lounge, good choice of food and drink. Plenty of seating areas. A very relaxing wait for flight. Would definitely use a lounge again.
Mrs Traylor, 20 Jul 2022
No1 Lounge, South Terminal
5 out of 5
The lounge was fine, the cooked breakfast good but we had a 5.30 am flight which went on time so to get any value the lounge had to open on time. It didn’t. It was at least 15 if not 20 mins late. Therefore it was a real rush. Some people in the queue didn’t bother to wait.
Mr Fox, 19 Jul 2022
No1 Lounge, North Terminal
4 out of 5
Very poor food selection, too busy and too hot. Would never go in this lounge again.
Mr Rice, 19 Jul 2022
No1 Lounge, North Terminal
2 out of 5
The worst experience I’ve ever received in Gatwick
Mrs Lewis, 20 Jul 2022
The Gateway by easyJet & No1 Lounges North for 3 hours
1 out of 5
When booking the No1 lounge was fully booked so had to book E/J Gateway. On arriving at the lounge it was not open so had to go to No1 anyway. It was very busy struggled to get a seat only to find the Gateway had opened about 10 minutes after we had arrived and was quieter.
Mrs Ennew, 18 Jul 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
4 out of 5
Booked fast track with you that took over a hour in queu ,then only had 10 minutes in lounge before boarding
Mr Daniels, 18 Jul 2022
No1 Lounge, North Terminal
1 out of 5
Lounge very over crowded, Little or No food available, No crockery or cutlery available, No working Air conditioning, Understaffed- over 20 minute wait in a Queue for a drink. Linited choice of drinks available at Bar. Every table overflowing with dirty crockery & glasses, forced to clear own table and self clean Table surface. Manager sympathetic but unable to resolve the situation to to staff shortages and limited supplies
Mr Harris, 17 Jul 2022
No1 Lounge, North Terminal
1 out of 5
No it didn’t open to 04-15am time we got to our seats it was about 04-25am after the reception checked everyone’s booking . There was no hot food available at the time of entering, no condiments and when to hot food did arrive you had to que for 5 to 10minutes then they had to refill. Also to food area did not seem big enough to cope with the amount of people in there .
Mrs Newhouse, 14 Jul 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
1 out of 5
Someone needs to explain to customers that a lounge does not mean you can put your eye masks on and stretch out and go to sleep on the sofas, disgusting. Seems a cheap way of getting some sleep without booking a hotel to me.
Mrs Wallace, 13 Jul 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
4 out of 5
It was horrible and a complete waste of money!! Poor and limited food selection, dirty, uncaring staff!! Do yourself a favour and mystery shop it….. you’ll be horrified!!
Mr Titchener, 13 Jul 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
1 out of 5
With the queues for food outlets at Gatwick we were so pleased we booked the airport lounge. They let us in 1 hour early and had a really good hot breakfast. Plenty of tea or coffee or alcohol if you preferred. Was clean, comfortable and roomy. We would definitely book this again
Mr Williams, 12 Jul 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
5 out of 5
Viewing reviews 101 - 150 of 1669