Holiday Extras customers who booked the No1 Lounge at Gatwick North Terminal were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.
Viewing reviews 151 - 200 of 1669
Meet and greet parking not so good. It was ok for drop off but there was no "meet and greet" on our return. We had to search for the office (which is badly signposted) to collect the keys and then find the car. What is "meet and greet" about that? Hotel was good
Mr Staniland, 12 Jul 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
4 out of 5
The facilities were sub standard and some of the other visitors were very loud and obnoxious
Mr/S Gunn, 12 Jul 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
3 out of 5
Weeks after travel insurance claim i have heard nothing.
Mr Biggerstaff, 11 Jul 2022
The Gateway by easyJet & No1 Lounges North for 3 hours
1 out of 5
Everything was perfect, cant believe we have never used this service before. We will always use now before a flight! We got on board relaxed and fed and it was such good value! The children loved it!
Mrs Betteridge, 10 Jul 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
5 out of 5
Check in to the lounge was easy. Food was good . Drinks were good but involved a long queue
Mrs Gregory, 10 Jul 2022
No1 Lounge, North Terminal
5 out of 5
The lounge was a terrible experience, we only ended up staying for 45mins most of which was spent queuing. When we arrived they were clearing away breakfast and then it took ages before there was any more food, immediately there were huge queues. My husband queued for 20 mins to get us drinks as there only seemed to be one and occasionally two members of staff serving. I queued for 15 mins to get a mediocre selection of food, we then gave up and went to a restaurant in the terminal. Really disappointed, my worst lounge experience ever, especially frustrating as we were travelling with a 2 year old so we wanted a lounge where we could eat and relax before the flight but we didn’t get to relax at all. I want a refund!!!!!
Mrs Reiderrity, 11 Jul 2022
No1 Lounge, North Terminal
1 out of 5
Everything went really smoothly
Mrs Keen, 09 Jul 2022
No1 Lounge, North Terminal
5 out of 5
Good to have a lounge that was not too busy and good breakfast to make the journey less stressful to start . Clear signs in the terminal.
Mr Easton, 09 Jul 2022
No1 Lounge, South Terminal
5 out of 5
Have used lounge many times however this time it was very poor only one person serving took over 1/2 hour to get a drink by the time had queued up only had time for 2 drinks before had to leave food was poor also lukewarm and once again waited for it to be replenished not worth the price this time not very relaxing spent most of time waiting to be served
Mrs Watson, 09 Jul 2022
No1 Lounge, North Terminal
2 out of 5
Absolutely terrible. EasyJet lounge we booked was closed so everyone was herded into the No1 Lounge. It was packed with two areas shut off including the quiet area with comfy chairs. Buffet was cold and not replenished without being asked (not the staff members fault, it was just her on the floor which is ridiculous). Tables not cleared for the whole time we were there. The continental breakfast was severely lacking. Croissants and mini muffins very stale, what looked like watered down porridge and yoghurt with nothing to go on it as it hadn’t been replenished. The queue for the bar was stupidly long (again, only one member of staff on). I booked a lounge to ensure I got a comfy seat following back surgery but was only able find a bar stool! More staff, better food and open the whole area up!
Mrs Atherton, 09 Jul 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
1 out of 5
It was over booked we had to queue 30 minutes to get in and another 30 minutes to queue for food and drink then our flight was called so complete waste of money
Mrs Shallis, 08 Jul 2022
No1 Lounge, North Terminal
2 out of 5
When we arrived at the Lounge in Cancun airport, we were refused entry because although we had the e-mail from you confirming our booking, the lounge required some other entry form which had not been sent to us by yourselves. After much discussion and delay we were told that they would allow us entry this time but next time if we didn't have the form we would be denied entry. The lounge seemed quite pleasant and clean. However, the food was sub-standard. I ordered a sandwich and when it arrived it reminded me of the old British Rail version - stale and curling at the edges. My wife ordered Crudities but they didn't arrive at the same time as my food. We had to ask twice for the order. When it arrived, the crudities consisted of a couple of full sized carrots cut in half and two sticks of celery with a very small plastic pre packed tub of Humus. The drinks were fine. We were extremely disappointed with the quality and felt that it was very poor value for money, especially when we compare it to the No1 lounge at Gatwick.
Mr Scott, 09 Jul 2022
No1 Lounge, South Terminal
1 out of 5
Lounge was closed, I’ve emailed asking for a refund and weeks later still awaiting a response
Mr Cooper, 08 Jul 2022
The Gateway by easyJet & No1 Lounges North for 3 hours
1 out of 5
No crowds of people, comfortable seating, excellent staff, various choices of food.
Mr Wildish, 08 Jul 2022
No1 Lounge, North Terminal
5 out of 5
Good Food and drink choices, very comfortable rather than being packed into the main terminal, Staff were very freindly and helpful
Mrs Hannell-Downing, 07 Jul 2022
No1 Lounge, North Terminal
5 out of 5
It is like a little bit of heaven inside Gatwick south
Mrs Rapson, 06 Jul 2022
No1 Lounge, South Terminal
5 out of 5
Always use the lounge, so easy and relaxing, food ok, drink selection really good, bit annoying that the library/ quiet room is still not open, have to wait for someone else to leave to get a table, either don’t let so many people in or open other area
Ms Woolmer, 05 Jul 2022
No1 Lounge, North Terminal
5 out of 5
The lounge was advertised open at 4am. We got there at 6am and there was a queue banging on the shutters as it was not open. They eventually opened at 6.30am so we had to rush our food. There were other people who had booked and ordered their food but had to leave before it was ready. We were hoping for much better than this. We won’t be booking this lounge again
Ms Morley, 05 Jul 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
2 out of 5
it was very messy, not enough staff to clean tables. it was very busy with alot of small children running around screaming so a little distressing before my flight. was really easy to book tho
Miss Breiner, 05 Jul 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
2 out of 5
Rubbish! Lounge was not open at 5am as booked. We did use another lounge which was open but they said the 2 hours started at 6am. As our flight was at 8am obviously this was no good. We needed to pay another £20 to use the lounge from 5am. I checked with holidays extra on a chat before we went and was assured that we could use the lounge from 5 am!! We would like a refund asap please.
Mrs Arnold, 03 Jul 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
1 out of 5
We booked the lounge for 4.30 am as you advertisement said it opens at 4.Pam when we arrived at the lounge the lounge did not open till 6.00 am as they were short staffed our flight was at 7.05 am
Mrs Bradlaugh, 03 Jul 2022
No1 Lounge, North Terminal
1 out of 5
Having paid and looking forward to going to the gatwick lounge, we arrived on 18/6 to be turned away due to no staff to man the lounge. Was given an email address to get refund, as yet still no reply or sign of refund. Was going to use stansted lounge in December, wouldn’t use holiday extras shain
Mr Shead, 03 Jul 2022
No1 Lounge, North Terminal
1 out of 5
Up on arrival We was told due to DHL lack of staff that we couldn’t have the full range of food so we can only have sausage beans from the breakfast menu then word came out they were going to have an inspection of some sort with some vip while we were there all of a suddenly extra members of staff turned up the full menu came out before we left in my eyes this was just an excuse this was the first time we used the gateway lounge we was not impressed so to your question don’t lie to customers
Mr Lawrence, 03 Jul 2022
The Gateway by easyJet & No1 Lounges North for 3 hours
3 out of 5
No very poor mot worth the money lounge not as it was described, dirty lounge tables full plates cups not enough staff unclean toilets over flowing bins
Mrs Mcmahon, 02 Jul 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
1 out of 5
Rubbish! Lounge was not open at 5am as booked. We did use another lounge which was open but they said the 2 hours started at 6am. As our flight was at 8am obviously this was no good. We needed to pay another £20 to use the lounge from 5am. I checked with holidays extra on a chat before we went and was assured that we could use the lounge from 5 am!! We would like a refund asap please.
Mrs Arnold, 02 Jul 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
1 out of 5
Very dirty. Very overcrowded. Had to clean our own table once one became available. Not relaxing at all Very disappointed
Mr Walker, 01 Jul 2022
No1 Lounge, North Terminal
1 out of 5
Very poor the lounge we paid for was closed when we got there and was a much nicer lounge, the beer tasted rank we had to put lemonade in it.
Mr James, 30 Jun 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
1 out of 5
Everything went very smoothly and lounge facilities were as described
Mrs Adley, 29 Jun 2022
No1 Lounge, South Terminal
5 out of 5
The lounge we booked was not open so we were transfered to no1 lounge. Staff were friendly, there was a a large selection of food and beverages, something to suit everyone
Mr Bull, 30 Jun 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
5 out of 5
We was looking forward to starting our holiday 1st thing in the morning to be told when we arrived to the lounge that it was closed due to staff shortage. I then had to spend more money buying breakfast
Miss Dutton, 29 Jun 2022
No1 Lounge, North Terminal
1 out of 5
The lounge was closed when we tried to enter, even though we had pre booked & paid for it. No information was sent to let us know. Having tried to get a refund since we returned from holiday, the process is taking forever. We have now been told it will take a further 30 days to process the refund. Extremely poor service all round
Mr Munt, 29 Jun 2022
No1 Lounge, North Terminal
1 out of 5
Absolutely rubbish, they closed early? Food took nearly an hour to get, tables were full of used crockery, and trying to contact a human at your office was impossible
Mr Holdsworth, 29 Jun 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
1 out of 5
I have written a complaint to you. Staff certainly not helpful. Overseeing person not good at all, young staff running round like headless chickens. Facilities certainly NOT as described.
Mrs Owen, 29 Jun 2022
No1 Lounge, South Terminal
1 out of 5
The lounge was fine. Well stocked and lots of choices.
Mrs Wheatley, 28 Jun 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
4 out of 5
Lounge was advertised as opening at 4.00am but didn’t open until after 6.00am. We paid fifty odd pounds to get in to a canteen style room with little comfort as everything was plastic and not a great choice of food.
Mr Nott, 28 Jun 2022
No1 Lounge, North Terminal
1 out of 5
The lounge was closed until 6.00am - the time our flight took off! I am waiting for a refund, which I am told will not be dealt with for 30 days. This is appalling service.
Mr George, 28 Jun 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
1 out of 5
The lounge was closed when we got there so we did not get into the lounge
Mrs Ghosal, 28 Jun 2022
No1 Lounge, North Terminal
1 out of 5
Excellent service . No complications
Mrs Thomas, 27 Jun 2022
No1 Lounge, South Terminal
5 out of 5
The lounge was fine. Well stocked and lots of choices.
Mrs Wheatley, 27 Jun 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
4 out of 5
A little bit noisy an kids running riot, long queues for the bar
Mr Child, 27 Jun 2022
No1 Lounge, North Terminal
2 out of 5
Hardly any seats even at 5/6am but otherwise quite nice. Took a very very long time for tables to be cleared.
Miss Donnelland, 26 Jun 2022
No1 Lounge, North Terminal
4 out of 5
The lounge was disgustingly dirty and having to queue over 40 mins for a drink was not the service I was expecting. Food choice limited with no cutlery so by the time cutlery was available food was cold.
Mrs Jenkinson, 26 Jun 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
1 out of 5
Everything went to plan, so easy to use bag drop at Gatwick evening before our flight, easy and helpful meet and greet team and the lounge we booked was great( although don’t arrive early even if you get an email from holiday extras to say you can because they will not let you in)
Mrs Robinson, 25 Jun 2022
No1 Lounge, South Terminal
5 out of 5
Advertised opens at 4am did not open till 5
Mr Blandford, 25 Jun 2022
No1 Lounge, North Terminal
3 out of 5
Booked for 4am, ques for nearly an hour, didn’t open till 5am when our gate was called. Am awaiting a refund. My two two year olds had to go without breakfast and no food on plane. I had to change nappies on the floor in the Que waiting for the lounge to open. Why let us book it for 4am if you don’t open till 5am!
Mrs Wade, 25 Jun 2022
No1 Lounge, North Terminal
1 out of 5
The online booking portal wasn’t working properly but Gisele from your customer service team was fantastic. My role is to train visitor experience/customer service & she nailed it!
Mr Hammond, 23 Jun 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
4 out of 5
Entry fine but the lounge was a shambles not enough staff for volume of people and the food was not good. Never had a bad visit before but would not book there again.
Mrs Jackson, 23 Jun 2022
No1 Lounge, North Terminal
2 out of 5
Surely you don’t need me, the customer to tell you, the professionals that 20 minute queue for a drink to be told “the water is over there” when it had run out is not acceptable. Neither is the aircon not working. Get a grip guys.
Mr Hawkey, 23 Jun 2022
The Gateway by easyJet & No1 Lounges North for 3 hours
2 out of 5
We did not get the lounge I booked for & was told when we arrived it had been shut for months. Was never informed so have submitted a complaint for a full refund
Miss Hayes, 23 Jun 2022
The Gateway by easyJet & No1 Lounges North for 3 hours
1 out of 5
The lounge was much busier than expected
Mrs Warren, 22 Jun 2022
No1 Lounge, North Terminal
2 out of 5
Viewing reviews 151 - 200 of 1669