Swift Meet and Greet customer reviews

Book Luton Swift Meet and Greet

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I did not appreciate that every setting has been changed in my car (seat, heating...). I did not appreciate to get a ticket with the wrong registration number to get out of the car park and being asked to pay for an extra £6.20.

Mr Floch, 23 Apr 2018

Swift Meet and Greet
2 out of 5

Despite following all the process correctly was left waiting 40 mins to get car returned at an off peak time with no traffic around. Booked a valet too which wasn’t completed (just given some cash back in an envelope)

Mr Jones, 17 Apr 2018

Swift Meet and Greet
2 out of 5

Called 40 min before collecting my car. On my arrival car wasn’t there. Tried to speak to one of the guys from company but they wasn’t bothered to speak to me saying I need to wait for the driver. They did not tell me how long I need to wait, no apology- just left me and my kids there waiting. Finally the guy arrived with my car saying that my battery was flat and he couldn’t start the car. I told him that I never had this problem before and that the battery is new- changed 3 months ago- so he said that maybe the light in the car was left on. He could not explaine how. Never again....

Mrs Mwaura, 16 Apr 2018

Swift Meet and Greet
1 out of 5

Swift meet and greet at Luton worked perfectly thank you

Mrs Mckee, 16 Apr 2018

Swift Meet and Greet
5 out of 5

Everything was fine

Mr Lamberth, 15 Apr 2018

Swift Meet and Greet
4 out of 5

Everything was perfect, from the drop off to the collection, well done team.

Mrs Woodman, 12 Feb 2018

Swift Meet and Greet
5 out of 5

Meet and greet on return was poor - car not ready and mix up on car park ticket - had to wait around 20 minutes in total in very cold multi storey at Luton airport .

Mr Solari, 10 Feb 2018

Swift Meet and Greet
4 out of 5

Easy to find and drop the car off. Followed the instructions to call for collection but took longer than i expected and had to wait in the car park. Would recommend calling from security instead of waiting till baggage claim.

Mrs Jackson, 30 Jan 2018

Swift Meet and Greet
5 out of 5

Everything went fine, great improvement since SWIFT parking moved to Multistorey car park

Mr Nacamuli, 30 Jan 2018

Swift Meet and Greet
5 out of 5

Dropping off the car at Luton was easy as the signs are very clear. Although we followed the instructions implicitly on our return we had to wait in a very cold and windy car park for over 20 minutes for the car to be returned. The staff were great.

Mr Oakley, 28 Jan 2018

Swift Meet and Greet
5 out of 5

Ref WW5YI
I booked meet and greet car park and since I didn't have return ticket I payed for flexible parking with overstay insurance. Your overstay policy states that I can claim overstay charges in cases of bereavement which was my case as I had to go to funeral of a relative with unknown date . I phoned the meet and greet company, emailed holidayextras, and everyone knew when I am returning and yet when I attempted to claim back the overstay your customer representative started to read me some small print and quoted that I had put 2nd of Jan as return and not 4th and that as per T&C the overstay charges are applicable? Although price on the web site for both 2nd and 4th is the same and no one really incured any extra charges. I paid the flexible price and overstay protection and got advised by another of your staff that I can claim it back but I don't know how because clearly there are no circumstances in which some small print will not be found by your staff !
I have used your company for years but I'm sure I will be seeking other arrangements from now. And how insensitive your customer representative was !! She insisted in reading T&C that I'm wrong while all I needed is some common sense and discretion applied - why employ people then - use robots , they can noways read T&C and you would save money too !

Mr Krsmanovic, 09 Jan 2018

Swift Meet and Greet
1 out of 5

Very smooth
The car was dropped off and collected without any problem

Mr Clark, 08 Dec 2017

Swift Meet and Greet
5 out of 5

Everything went fine

Mr Coleman, 03 Dec 2017

Swift Meet and Greet
5 out of 5

Took a little longer that advertised to retrieve car than advertised

Mr Devine, 29 Nov 2017

Swift Meet and Greet
5 out of 5

all perfect

Mr Izet, 25 Nov 2017

Swift Meet and Greet
5 out of 5

Staff were very accommodating and friendly. Would definitely recommend and use again.

Mr Ward, 21 Nov 2017

Swift Meet and Greet
5 out of 5

Very quick, your staff were friendly & helpful, we waited about 15 minutes for our car, the staff that waited with us us were great company while we waited

Mrs Percival, 19 Nov 2017

Swift Meet and Greet
5 out of 5

Please make some nice shed for guys standing outside! I dont see them hiding from rain or cold...

Mr Sienko, 14 Nov 2017

Swift Meet and Greet
5 out of 5

Great apart from having to wait for the car park exit ticket

Mr Ewen, 12 Nov 2017

Swift Meet and Greet
4 out of 5

A twenty five minute wait for the car put a damper on what had otherwise been a great service.

Mr Hughes, 09 Nov 2017

Swift Meet and Greet
3 out of 5

All good

Mr Eaton, 05 Nov 2017

Swift Meet and Greet
1 out of 5

My car was scratched in several places. I paid to have it valeted and it came back with lots of scratches on the bonnet I took photos and spoke to the assistant when picking up the car who promised to pass on my complain

Mr Zemenides, 05 Nov 2017

Swift Meet and Greet
1 out of 5

Driving position in car drastically altered, climate control messed around with - not good.

Mr Rodic, 31 Oct 2017

Swift Meet and Greet
3 out of 5

Driving position in car drastically altered, climate control messed around with - not good.

Mr Rodic, 31 Oct 2017

Swift Meet and Greet
3 out of 5

The staff were extremely helpful both on departure and arrival. Lots of good humour.
I feel that the staff need to be given some kind of solid structure to be based in - it was very cold on the day we left and it is unfair to expect them to stand in all-weathers working through the paperwork. As the winter takes hold, the staff will be subjected to awful working conditions.

Mrs Bunce, 31 Oct 2017

Swift Meet and Greet
5 out of 5

yes everything went smootly

Mr Spencer, 30 Oct 2017

Swift Meet and Greet
5 out of 5

Booked at last minute and everything went very smoothly. Staff were very helpful.

Mr Sherratt, 31 Oct 2017

Swift Meet and Greet
5 out of 5

40 minute wait for car to be returned.Stood waiting with several other customers in the same position. One had been waiting even longer than we had and his car didn't hadn't turned up by the time we left. One man saw his car approaching the car park just as the driver lost his temper with another roaday user. The driver held his hand on the horn, swerved around two card then accelerated agressively towards the next. Not a good advert for Swift especially when within site of the customer.

Mr Bacon, 31 Oct 2017

Swift Meet and Greet
2 out of 5

Everything went smoothly! Easy drop off and our car was waiting on our return!

Mrs Mealor, 30 Oct 2017

Swift Meet and Greet
5 out of 5

No reference to change of email log in to print tickets. This should be highlighted on conformation. Change of airport check in times, email received, when arrived earlier no help available & wrong check in desk no’s supplied.

Mrs Fidock-Thomas, 30 Oct 2017

Swift Meet and Greet
1 out of 5

Very efficient service yet again. Many thanks!

Mrs Cullen, 27 Oct 2017

Swift Meet and Greet
5 out of 5

I am very pleased with the service.

Mrs Nakova, 26 Oct 2017

Swift Meet and Greet
5 out of 5

We waited nearly an hour for our car outside the airport and there wasn't even an apology. We rang to say we are coming through the airport and they said say inside the terminal to keep warm and they would ring us 5 minutes before the car was delivered. We eventually went outside to wait in bay 11 as we hadn't heard anything to see many others also waiting. Some had waited an hour or much more.
We were only told there was lots of traffic and there was no update . Not even an apology. When you book this service it should be there as the name implies, meet and greet.

Mrs Jackson, 27 Oct 2017

Swift Meet and Greet
1 out of 5

Everything went like clockwork, thanks.

Mr Phillips, 22 Oct 2017

Swift Meet and Greet
5 out of 5

Yes,everything was as described
Staff friendly and helpful

Mr Hircombe, 21 Oct 2017

Swift Meet and Greet
5 out of 5

Was simple and easy and gents wirking were polit helpful and friendly

Mrs Gager, 21 Oct 2017

Swift Meet and Greet
5 out of 5

Every thing went smoothly

Mr Booth, 21 Oct 2017

Swift Meet and Greet
5 out of 5

Staff were helpful but had to
Wait 45 mins do drop the car off. Which was not the service I paid for at all.

Dr Hunn, 20 Oct 2017

Swift Meet and Greet
2 out of 5

Yes, everything was as described and we were very pleased. The only slight criticism was that we weren't given a ticket to exit the car park initially and had to go back and get one.

Mrs Freeman, 18 Oct 2017

Swift Meet and Greet
5 out of 5

When we arrived at parking car, I ask one of the guys from meet and greet staff if he can take the car in his charge and he was very rude,even when I showed him the confirmation of the booking he was rude and arrogant. At return back everything fine, staff kind and polite. Hopefully you gonna make a proper training of behaviour staff.

Mrs Gherman, 18 Oct 2017

Swift Meet and Greet
4 out of 5

It was a bit of a strange set up. Hanging about in an open air car park - They ought to have an office, it should be a similar setup like at Gatwick Airport

Mr Baldwin, 18 Oct 2017

Swift Meet and Greet
2 out of 5

Yes all good

Mr Scott, 17 Oct 2017

Swift Meet and Greet
5 out of 5

THE STAFF WERE EXTREMELY HELPFUL AND POLITE...CAR WAS WAITING FOR US ON OUR RETURN ...

Mrs O'brien, 16 Oct 2017

Swift Meet and Greet
5 out of 5

Top rate as usual. For the convenience and price I can't fault it.

Mr Harrison-Devere, 15 Oct 2017

Swift Meet and Greet
5 out of 5

Swift Meet and Greet at were great - very efficient and organised. There were plenty of staff waiting for us (even at 5am) so no delay in dropping off the car and on our return they managed to have the car back waiting for us in the time it took us to walk fro passport control - we didn't have any bags to collect

Mrs Caneparo, 14 Oct 2017

Swift Meet and Greet
5 out of 5

Other than being issued incorrect paperwork on arrival which we did not notice until at resort problem sorted after a couple of e mails

Mr Prior, 15 Oct 2017

Swift Meet and Greet
4 out of 5

The walk was long and having cases and young teenagers who don't like walking 3 ft they moaned

Mr Head, 13 Oct 2017

Swift Meet and Greet
4 out of 5

very helpful staff and very efficent service.

Mr Batra, 11 Oct 2017

Swift Meet and Greet
5 out of 5

Everything was fine.

Mr Thomas, 10 Oct 2017

Swift Meet and Greet
5 out of 5

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