Cancellations: Important information and support for booking cancellations and customers stuck overseas
Last updated: 17th March 2020
Coronavirus support: our teams are super-busy. Please do not call us to cancel, follow these cancellation instructions. Please do not call us unless you are travelling in the next 7 days. Please also let us know if you are stuck in resort or will be delayed returning to the UK.
If you need to cancel a booking
If you can't do what you need to do online, you can also submit a cancellation request using this form which we will action as soon as we can.
To avoid any charges, we need to receive your cancellation request at least 48 hours before you are due to travel.
If you are travelling in the next 2 weeks and would prefer to speak to someone, do call but please be prepared to queue as we are experiencing a high volume of calls.
Thank you for your understanding.
I need to cancel a booking
If you're stuck overseas and returning late
We appreciate that some flights and airlines are disrupted.
If you've got a booking with us, especially if you have a car parked with us, and you're experiencing problems getting home as planned, please use our late returns form to let us know. We'll contact the car park and explain the situation.
Please don't try to call to let us know about a late return - our call centre is so busy that you are likely to end up in a long queue. Rest assured that if you complete the form, we will let the supplier know and they will be aware when you get back. Under the circumstances, we have asked them to be as flexible as possible with any overstay charges that apply.
I am overseas and will be returning late