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Customers' Awards 2012

Finalist 2012



Flybe - Best Airline

Tell me about Flybe

Founded as Jersey European in 1979, Flybe rebranded in 2002 in a fiercely competitive low-cost airline market. The carrier now flies to 13 European countries via more than 180 routes. In April 2012, Flybe launched "Making flying better" which outlined its new focus on providing customers with clear booking options, transparent pricing, and an improved hassle-free travel experience.

What makes Flybe special?

Flybe is now one of Europe's largest and most successful regional airlines. Exceptional service is not always associated with low-cost air travel. However, Flybe strives to provide this for all of its customers. Comprehensive knowledge of what the airline offers and its core values are at the heart of the approach of customer-facing staff. Among those values are professionalism, consistency, convenience, reliability and of course, value for money.

Have Flybe won any other awards?

The airline was named Europe’s Number One Regional Airline and the World’s Number One Independent Regional Operator by Airline Business magazine in 2010. Best Environmental Contribution and Best Short-Haul Airline awards were also picked up in the same year.

The 2012 shortlist below

Aer Lingus

Shortlist for the Best Airline category 2012

Aer Lingus Emirates Jet2 Flybe Lufthansa