Travel Insurance: new policies, cancellations, amendments and claims.
Last updated: 5th May 2020
PLEASE NOTE: The following information is applicable to BOTH Holiday Extras and Essential Travel customers. Please select from the options below:
I would like to book a new policy
Due to the ongoing outbreak of coronavirus (COVID-19), we have reached the difficult decision to suspend the sale of all travel insurance policies as of 1st April 2020. We will be able to sell policies again as soon as the FCO has lifted its travel restrictions.
As of 17th March 2020, the Foreign & Commonwealth Office (FCO) advises against all non-essential travel worldwide. Unfortunately none of our policies will provide cover if you decide to travel during this time against the advice of the FCO.
I have a policy that I need to cancel
Please select from these 2 options:
1) I need to cancel a policy I booked in the last 14 days
You can easily cancel your policy online using our help and support system . We advise you to do this as soon as you possibly can.
To avoid any charges, we need to receive your cancellation request within your 14 day cancellation period
To cancel and receive a full refund for your policy you must be within the 14 day cooling off period, your trip must not have commenced and you must have no claims pending on the policy.
I need to cancel a policy
2) I need to cancel - all other policies
Please fill out this form as soon as you possibly can and we will cancel your policy on your behalf.
Please be aware of our current terms for cancellations:
Annual Policies - If your policy was purchased outside of our 14 day cooling off period (provided you have not travelled on the policy, made a claim on the policy or claiming on the policy), we will refund 5% of the total premium paid on your multi trip (annual) policy, for each full calendar month remaining on the policy from the date of cancellation.
NOTE: If you have already travelled under this policy you will not be entitled to a refund.
Single Trips - For single trip policies we will refund 50% of the policy premium when you are outside of the 14 day cooling off period.
I need to cancel a policy outside of the
14 day cooling off period
I have a policy that I need to amend
Please provide all the details using the link below and we will come back to you as soon as possible about the changes you would like to make to your policy.
I have a policy I need to amend
I need to make a claim
The following information is relevant to customers who have booked a travel insurance policy underwritten by our partners at TIF (Travel Insurance Facilities)
We want to keep this process as simple as possible for you. We encourage you to visit the website of our policy underwriters, our partners at TIF.
Checklist for all claims
1 Make sure you have your personal information (name, D.O.B. & address) and your policy number
3 Check that you have the relevant supporting documents (police reports, receipts) ready to send away
If you are in need of urgent medical attention while abroad, please contact TIFs 24-hour emergency assistance service immediately: +44 (0) 203 824 0653
For more information about what you can claim for your specific policy, please read through your relevant policy booklet.
For more in-depth information about your travel insurance policy, please consult our comprehensive FAQ's.FAQ for Holiday Extras customers
FAQ for Essential Travel customers