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Help and assistance at Gatwick Airport

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assistance at Gatwick airport

If you are flying out of Gatwick airport and you have special needs, there are a range of facilities and services available to help your journey run smoothly.

You should inform your airline at least 48 hours before you depart of your particular needs if you have a disability or mobility difficulties.

Special assistance free help points are located on terminal forecourts, short stay car parks, stations and baggage reclaim halls.

G4S is the special assistance provider at Gatwick and can be contacted in advance on
+44 (0)1293 507 502.

For those with hearing or visual impairments, induction loops are available in various locations and the airport directional signs use black text on a yellow background. Guide and hearing dogs are permitted in the terminal buildings.

There are reserved seating areas within the general seating areas throughout the terminal buildings.

Accessible toilets are located near or inside all men and ladies toilets.

For general enquiries about Gatwick airport, call + 44 (0)870 000 2468 or the Gatwick minicom service on
+44 (0)1293 513 179.

Travel-Care is a charity offering advice to all travellers who may need special assistance and is situated in Gatwick Village, South Terminal. Travel-Care can be contacted on +44 (0)1293 504 283.

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At Gatwick Airparks, all transfer buses are fully DDA (Disability Discrimination Act) compliant and are suitable for wheelchair use. If required, our drivers will provide assistance with baggage.