Ryanair 'best for customer service'

2007

Low-cost carrier Ryanair has been voted the best airline in Europe in terms of customer service.

The Association of European Airlines (AEA) has published its customer satisfaction figures for the first three months of the year and the Irish airline has topped the list.

Airlines were judged on punctuality, the number of lost bags per 1,000 passengers and cancelled flights. According to the AEA, 88 per cent of Ryanair's flights left on time, it lost 0.4 bags per 1,000 passengers and 98.9 per cent of its trips were completed.

"The high fare airlines simply can't compete with Ryanair on price or on customer service either," said Peter Sherrard, Ryanair's head of communications.

"These latest statistics prove that Ryanair is Europe's undisputed leader, with the best punctuality, the fewest lost bags and the least cancellations."

Other airlines which appeared in the AEA's list included Air France, Lufthansa, Alitalia, Easyjet and British Airways.

Recently, Ryanair revealed that it had entered into agreements with a number of companies to offer advertising space on the seatbacks and overhead baggage storage areas on its planes.