Help and advice about your booking

We're dedicated to making your airport experience as easy as possible. That's why it's important to us that you understand what you're booking before you commit. We've set out everything you need to know on this page, so there are no nasty surprises.

Put your mind at rest with our Cancellation Charge Waiver

Are you concerned that you will have to pay cancellation charges if you need to cancel your booking? You never know what might happen when you are planning a trip, but we have a great option to ease your mind.

You'll be able to cancel up to the day before your booked arrival date, without any extra charge, in accordance with our cancellation policy.

The current cancellation charges for airport parking, airport lounges and airport hotels are as follows:

Standard cancellation charges

  • Parking or Lounges = £10.50
  • Hotel and hotel-with-parking = £19.95 per room, per night

It's easy and affordable to protect yourself from cancellation charges:

Cancellation Charge Waiver

  • Parking or Lounge cancellation waiver from £1.29 and up to £2.49
  • Hotel and hotel-with-parking waiver from £2.49 and up to £2.99

Terms and conditions

You must select and pay for the Cancellation Charge Waiver when you make your booking. This will protect you if you subsequently cancel your booking in accordance with our Cancellation Policy, and Holiday Extras' normal cancellation charges (£10.50 parking/lounges, £19.95 per room, per night for hotels and hotels-with-parking) will not apply.

Please note that you may not, in certain circumstances, cancel or amend your booking (see our Cancellation Policy). In these cases you will not receive a refund and you will be charged the full cost of your booking including the cost of the Cancellation Charge Waiver

The cancellation protection offered by the Cancellation Charge Waiver is not available if you are booking for the same day or the next day.

The Cancellation Charge Waiver fee is non-refundable, except when part of a successful Best Price Guarantee claim.