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Coronavirus, China and your Travel Insurance

Following the recent coronavirus epidemic originating in Wuhan, the Hubei province of China, all Holiday Extras travel insurance policies will not provide cancellation cover for pre-booked trips while the Foreign Office continues to advise against travel to China.

coronavirus china

I have booked a holiday to China. What should I do?

We advise all travellers who have booked package holidays to destinations affected by the viral outbreak to contact your travel agent or tour operator immediately.

Due to the nature of this event, the travel insurance industry does not cover for cancellation claims while the government advises against travel to a particular region. This is due to our policies excluding cancellation related to an "epidemic, pandemic, infection or allergic reaction".

If, however, you are unable to amend your trip details and have a medical justification for cancelling your trip, we would be happy to discuss your case with you.

I'm thinking about planning a trip to China. What should I do?

As of 29th January 2020, British Airways (BA) has suspended all flights to and from mainland China with immediate effect. It is our understanding that the British Government is planning on repatriating all British citizens in Hubei province back to the UK. It has been reported that Japan and the US are also evacuating citizens from the area.

Until the Foreign Office and major airlines lift this deterrent, we advise you to not book a holiday or a travel insurance policy to China.

Changing package holiday dates

If you have spoken with your tour operator or travel agent and are offered alternative dates, we will 'shift' your insurance policy without any adminstrative charges, providing that the new trip is for the same length of time and geographical region.

If you are unable to change your holiday dates and you are offered a refund by your travel agent or tour operator, we will be able to refund your travel insurance policy since no claim will have been made against it.

Holiday Extras Cover Ltd and Holiday Extras Ltd are authorised and regulated by the Financial Conduct Authority. Holiday Extras Cover Ltd 05058680 and Holiday Extras Ltd 01693250 are registered in England and Wales. Registered address: Ashford Road, Newingreen, Kent CT21 4JF.

Holiday Extras is underwritten by Travel Insurance Facilities plc which is authorised and regulated by the Financial Conduct Authority. Registered address: 2nd Floor, 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY. Company number 03220410.