In 2002 Howard started work at Holiday Extras as head of the contact centre. Howard played a key role in the streamlining of contact centre operations - helping to galvanise the team to top performance and making the contact centre at Holiday Extras the model that many companies would wish to emulate. Along with his team Howard has achieved a better working practice for contact centre staff.
In 2005 Howard stepped into the role of Sales and Operations Director, joining the Executive Board. In this role he was responsible for B2B distribution partnerships, contact centre operations and the travel insurance business, with direct responsibility for four heads of team. During this time he created and implemented the five year strategic plan for each area.
In December 2009 Howard became the CEO of Airparks and now, as Operations Director for Holiday Extras, he continues to be responsible for Airparks, Property and Planning, Park IT systems and Holiday Extras' award winning Travel insurance, product, supply and people.
In 2014 Howard completed an MBA from Warwick Business School.
After achieving a BA in History and Drama at Winchester, Howard joined a large tour operator on their management training scheme, where he gained a wide range of experience, resulting in him running the Long Haul and Cruise sales departments.
His next challenge was to work with a large independent travel agent where he managed call centre operations for a 350 person call centre. Howard is a gifted communicator and has the ability to motivate and stimulate large teams of people.
"My favourite holiday destination is Provence, France, where my family and I visit regularly. I'm drawn to the scenery, delicious cuisine and wine and climbing Mont Ventoux on my bike is an annual treat!".
Married, with two young children, Howard finds a healthy balance between work, family and leisure life. And he credits Holiday Extras' flexible attitude to its team, which has always encouraged his passion for cycling and sport.
Howard represented Great Britain at the European Triathlon Championships in 2005 and 2008 and the European and World Duathlon Championships in 2009. He has also completed 2 Ironman long distance triathlons, the most recent in 2010 to celebrate his 40th birthday.
Howard loves Holiday Extras for its ability to adapt and evolve with the times. In turn, he feels there is a wealth of opportunity for personal development and progression. He has enjoyed being a part of so many different projects and feels that no two days are ever the same and is very grateful for the opportunities the business has offered him.
Howard believes the secret to Holiday Extras' success is its team... There's a laugh out loud moment everyday.