Following study for his BA in History and Drama, Howard joined a large tour operator on their management training scheme and, following 18 months working in various departments, chose to focus on call centre operations.
Howard is a gifted communicator and has the ability to motivate and stimulate large teams of people - working within a call centre environment was a perfect opportunity to use his skills. His next challenge was to work with a large independent travel agent where he managed call centre operations for a 350 seat call centre.
In 2002 Howard started work at Holiday Extras as head of the contact centre. Howard played a key role in the streamlining of contact centre operations - helping to galvanise the team to top performance and making the contact centre at Holiday Extras the model that many companies would wish to emulate. Along with his team Howard has achieved a better working practice for contact centre staff.
A recent NTA (National Training Award) highlights the efficiency and cost effectiveness of the contact centre at Holiday Extras. Numerous industry awards for the Holiday Extras contact centre in recent years are also a testament to Howard and the team's commitment to our customers.
Since joining Holiday Extras, Howard has fulfilled the role of head of operations and sales and operations director.
In his spare time (!) Howard is a competitive triathlete having represented Great Britain at the European Championships in 2005, and the World Championships held in Vancouver, Canada in 2008.
Howard is married to Kate and has a young daughter, Evie.