Help and Support

Here are the most common enquiries we receive about making or managing bookings.

General booking enquiries

You can view or make changes to your booking from our Manage My Booking page.

You must give us at least 24 hours’ notice to cancel or we will not be able to offer you a refund. If you didn’t take out our cancellation protection during your booking, you will be charged for any changes or cancellations. This will be £15 per room, per night for hotel bookings, or £9.50 for parking. Certain products cannot be amended or cancelled, but this would have been noted in the package information before you booked.

If you need any further help, email us at [email protected] or call 0800 093 5478.

To get a VAT receipt for a parking-only booking made on or after 1st July, 2012, email us at [email protected] or call 0800 093 5478. Due to current UK VAT legislation surrounding the Tour Operators Margin Scheme, we can't issue a normal VAT invoice for any other type of booking.

If you do not have your booking reference please email us with your name, the product that you have booked and that dates the booking is for.

VAT Invoice Request

* Required




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If you need help with your booking before you go away, call us on 0800 093 5478 and one of our team will be happy to help.

If you’ve already had your holiday, we’d hate to think you weren’t satisfied with any part of our service. If you were, please email us, making sure to include your booking reference.

If you’d prefer to write to us, you can contact us at:

Customer Relations Department,
FREEPOST NATE1280,
Holiday Extras,
Ashford Road,
Newingreen,
Hythe,
Kent,
CT21 4BR

Parking enquiries

Some of our car parks will let you park your own car and keep hold of your keys. Others will either park your car for you or might keep your keys in case they need to move your vehicle for any reason. You should choose the parking package that best suits your needs.

We sell parking in blocks of 4, 8 or 16 days. If you need less parking, you will still need to buy the whole block.

If you’re delayed in coming back from holiday, you will be charged for any additional days’ parking by the car park. If you want to book extra parking through us, you will need to make a new booking for each time you plan to enter the car park.

If you need any further help, email us at [email protected] or call 0800 093 5478.

Hotel enquiries

All of our packages have upgrade options to include extras like evening meals, breakfast, airport lounges and even holiday insurance. When you select a package to book, you'll be offered all the available upgrades, including dinner, if it is available. You can even add these on after you've booked from our manage my booking page.

Help and support contact details

If you don't see the information you need here, take a look at our Frequently Asked Questions page.

If you need any further help the quickest way is a live chat to one of our travel consultants - click here. If you’d prefer to email us or call please try [email protected] or 0800 093 5478, but please be aware we experiencing high call volumes at the moment and live chat is quicker.

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For general information about any of the services or products offered by Holiday Extras, or for airport information,  search our Holiday Extras pages by typing into the field below.


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