If you need some assistance using our website or you have questions about what we offer or a booking you have made with us, you can email your query to us. However, before you email us, there is a good chance your question has been asked before; see our Frequently Asked Questions.
Already made a booking with Holiday Extras? We assign a reference number to each reservation; you will need this to view your booking. From here you can also amend or cancel your booking* for whatever reason.
*Some packages include special advanced purchase rates. These bookings cannot be amended or cancelled.
If you are unable to find what you need in our FAQs please get in touch and we'll do our best to help.
What happens if I exceed the 8/15 days parking package?
You can pay the additional days locally at the hotel/car park, on your return.
Is there a transfer bus to the airport?
Transfer buses are usually included in the parking cost but you will need to check with your parking provider for confirmation.
Do you have directions to the car park
Yes. We have step by step directions to every car park and a Google map to accompany each one. Take a look at our car park directions page for the full list.
What do I pay if I need less than 8 days parking at the hotel?
The minimum parking duration with our airport hotel packages is 8 days. You can park for less but you will be charged for 8 days.
Can I book a hotel at short notice?
Yes, most of our products can be booked for the same day but some products require 48 hours notice. We can confirm your booking by email in minutes for you to print off and hand in on arrival. If you do not have email, print off the confirmation page and hand this in as your booking voucher. If you do not have access to a printer, simply make a note of your booking reference and state this on your arrival.
Can I park before my stay?
The majority of our hotels allow this, however please read the "more info" on the hotel as any hotels which won't allow this will state it here. Once you have booked, can you please e-mail us, so we may advise the Hotel for you.
I have pre-existing medical conditions - will these be covered?
Pre-existing medical conditions are not covered if they have not been declared at the time of taking out your policy.
I am travelling to Egypt, which destination do I enter?
Egypt is classed as Europe. In the section "Traveling to", please select "Europe Inc UK" .
If I purchase an Annual policy, can everybody on the policy travel independently?
Yes, everybody on the policy can travel independently provided they live at the same address.
How do I collect my theatre tickets?
Once your booking is made, your tickets are issued immediately and kept safely with our ticketing agent. You will receive an e-mail confirmation voucher for both your hotel and ticket reservation so please print it and keep it safe. You can collect your tickets from the theatre box office within one hour of the performance. Please take your confirmation with you to exchange for your tickets.
Please ensure you arrive at the Theatre AT LEAST 30 MINUTES BEFORE THE PERFORMANCE.
What are my seat numbers?
An e-mail confirmation will be sent to you within 48 hours of making the booking to confirm your seat numbers.
Can I request which seat numbers I would like for my Theatre Break booking?
Our theatre tickets are automatically assigned by our ticket supplier.