How to claim:
If you think you have found the same thing cheaper elsewhere, call us on 0871 360 2100.
(BT landline calls cost up to 10p per minute. Calls from mobiles and other numbers may vary).
Please have your Holiday Extras booking reference and the address of the website where you've found a similar offer to hand.
Please ensure that the product (or package of products) you are comparing is identical in all respects and that it meets the terms set out below. Any variation means we can neither match the price, nor refund the cost.
Terms & conditions:
Airport parking, Port parking, Airport hotels, Port hotels and Airport lounges
- 1. The parking, hotel or lounge product or package of products under comparison must be the same in every respect - for example, at the same hotel/car park/lounge, or valet parking provided by the same supplier, and with the same cancellation terms - as that which you purchased from Holiday Extras.
- 2. Where multiple rooms are booked each room is regarded as a separate product.
- 3. You must make your claim within 24 hours of making and paying for your booking with Holiday Extras.
- 4. Successful claims will not be paid until after the return date originally booked.
- 5. You must use the products or package as per the booking against which you are making your claim.
- 6. Cancellation of the booking cancels your right to claim under this guarantee.
- 7. Comparison prices must be listed and quoted in pounds sterling.
- 8. Our Free If Guarantee will not apply to price-differences of five pence or less.
Sorry, but our guarantee excludes the following:
- 1. Insurance products
- 2. Coach travel
- 3. Car hire
- 4. Theme park breaks
- 5. Prices from other suppliers conditional on buying other products
- 6. Prices that are part of a customer loyalty, members' or loyalty reward scheme
- 7. Prices that are part of a staff discount scheme
- 8. Prices that are part of any other discount or special offer deal
- 9. Hotel with coach products
- 10. Hotels or parking in the Republic of Ireland
- 11. London city centre hotels
- 12. Rail packages
- 13. London city centre parking
- 14. Overseas lounges
When calculating the Free If Guarantee we consider only the price of the product or package, not any additional fees or charges e.g. credit card surcharges or Cancellation Protection.