So, if you can find exactly the same product cheaper within 24 hours of
confirming your booking with Holiday Extras, it's yours for FREE*
(the few applying terms and conditions are listed below)
Reclaiming your money is really easy.
Simply fill out this form or call us on 0871 360 2100 and let us know.
And that's it.
If you think you have found the same thing cheaper elsewhere, call us on 0871 360 2100.
NOTE: BT landline calls cost up to 10p per minute. Calls from mobiles and other numbers may vary.
Please ensure that the product (or package of products) you are comparing is identical in all respects and that it meets the terms set out below. ANY VARIATION MEANS WE CAN NEITHER MATCH THE PRICE NOR REFUND THE COST.
1 - The parking, hotel or lounge product, or package of products under comparison must be the same in every respect, including parking and valet parking by the same supplier, as that which you purchased from Holiday Extras, and the same the cancellation terms.
2 - Where multiple rooms are booked each room is regarded as a separate product.
3 - You must make your claim within 24 hours of making and paying for your booking with Holiday Extras.
4 - Successful claims will not be paid until after the return date originally booked.
5 - You must use the products or package of products as per the booking against which you are making your claim.
6 - Cancellation of the booking cancels your right to claim under this guarantee.
7 - Comparison prices must be listed and quoted in pounds sterling.
8 - Our Free If Guarantee will not apply to price-differences of five pence or less.
SORRY, BUT OUR GUARANTEE EXCLUDES THE FOLLOWING:
1 - Insurance products
2 - Coach travel
3 - Car hire
4 - Theme park breaks
5 - Prices from other suppliers conditional on buying other products
6 - Prices that are part of a customer loyalty, members or loyalty reward scheme
7 - Prices that are part of a staff discount scheme
8 - Prices that are part of any other discount or special offer deal. However, in the event that you find a lower price through such discount or special offer deal within 24 hours of confirming your booking with Holiday Extras, we will match the discounted rate you have found.
9 - Hotel-with-coach products
10 - Hotels or parking in the Republic of Ireland
11 - London city centre hotels
12 - Rail packages
13 - London city centre parking
14 - Overseas lounges
15 - Packages with different cancellation terms
NOTE: When calculating we consider only the price of the product or package of products, not any additional fees or charges e.g. credit card surcharges.