From a tiny shop in County Durham to the UK's largest independently-owned travel agent, Hays Travel employs more than 300 travel consultants at its 43 high street branches and two call centres. The company turns over more than £350 million a year and specialises in package holidays, as well as arranging car hire, resort transfers and travel insurance.
Hays Travel is a family business founded by John Hay, starting off as a desk at the back of his mum's children's wear shop. Hays has grown into a highly-respected travel agency: its foundation has always been built on offering customers choice combined with expert, impartial advice; and making sure that every customer gets the holiday of their dreams at a price to suit their budget.
Over the last few years, Hays Travel has scooped Investors in People, the TTG Outstanding Contribution to the Travel Industry Award and Best Large Agent at the Agent Achievement Awards. Could Hays Travel be adding another trophy to its collection at this year's HXCAs?
The 2012 shortlist for Best Travel Agent