Gatwick Crowne Plaza Hotel Reviews
What guests of the Crowne Plaza hotel have to say
86% of customers who left a review for the Crowne Plaza would book again
684 customers have given an average rating of
- "When I checked in at the hotel, I was informed that I had to give me car keys to reception at 10.00pm, to enable the the meet and greet company to pick up my car, this was nor acceptable, as I wanted to put my dirty clothes from the night before in my car the following day, NOT the night I was staying - I fel that this needs to change to enable customers to put their personal belongings in their cars the morning of departure."
Mr Smith, 22 Feb 2020Crowne Plaza
5 out of 5 - "The hotel and room were fine. Meet and greet worked well."
Mrs Kenward, 02 Feb 2020Crowne Plaza
5 out of 5 - "Can't fault at all. Had to cancel first booking due to the collapse of Thomas Cook and were refunded almost immediatly. Re-booked for different airport. Good service at the hotel and collection of car was easy"
Mr Clifford, 19 Jan 2020Crowne Plaza
5 out of 5 - "The service was very good, however the hotel is very dated."
Mr Kanes, 21 Sep 2019Crowne Plaza
5 out of 5 - "Everything went smoothly"
Mrs Winslow, 05 Aug 2019Crowne Plaza
5 out of 5 - "The hotel facilities were perfectly adequate for our needs and the staff were very helpful. The airport transfer from the hotel was on time and my car was delivered back to me at the airport. A very good service."
Mr Elliott, 28 Jul 2019Crowne Plaza
5 out of 5 - "We were very pleased with the whole experience, particularly with the ease of collecting our car on our return home"
Mr Caddy, 13 Jul 2019Crowne Plaza
5 out of 5 - "The drop off and the hotel were excellent. The car was ready when we contacted them on arrival. However, the car was dirty - both inside and out. Inside the steering wheel had been dropped to the lowest position, the radio was retuned and loud and the exterior of the car was covered in tree sap and we could not see clearly out of the driver's side window. (The car had been cleaned during the day not long before we dropped it off.)"
Ms Kinn, 06 Jul 2019Crowne Plaza
4 out of 5 - "The parking and pick up was fine but we did have some issues over the hotel room . We booked a twin , arrived at 4 but shown a double room, then we were moved to a twin which was freezing and no electric , took maintenance half an hour to decide the room couldn’t be mended , we then had to wait until gone 8pm for a room ."
Mrs Steel, 24 May 2019Crowne Plaza
3 out of 5 - "Overall it was very good. Easy to drop off car at hotel, Lovely room, and 'meet & greet' at Gatwick went smoothly. The only issue was that the hotel failed to give us the wake up call we requested, which meant we missed the shuttle & had to take a taxi. A bit worrying at the time, but we made the flight."
Mrs Acland, 09 Mar 2019Crowne Plaza
5 out of 5 - "Staff brilliant both ends. Bit of a queue on checking in but otherwise great"
Mr Vink, 28 Feb 2019Crowne Plaza
5 out of 5 - "The hotel is a little expensive to eat and drink, but otherwise I was pleased with the convenience of the location, quality and comfort of the room and shuttle bus to the airport"
Mrs O'neill, 30 Jan 2019Crowne Plaza
5 out of 5 - "Meet and greet is not good. When you get to collect your car you have to wait 25 mins out in the rain/cold for it to arrive despite following instruction to call when luggage collected."
Mrs Calvert, 11 Jan 2019Crowne Plaza
4 out of 5 - "Pick up from the hotel was good and the Crowne Plaza is a comfortable hotel . The price of the hotel and parking was good value and the return pick up point at the Hampton by Hilton hotel is less congested than the previous stop off point."
Mr Burgess, 28 Dec 2018Crowne Plaza
5 out of 5 - "Hotel was fine but the Meet and Greet was poor, having to phone them 3 times with frankly misleading at best updates of where my car was"
Mr Kiernan, 19 Dec 2018Crowne Plaza
3 out of 5 - "Hotel and staff were excellent, heating didn’t work in our room and we were positioned by a very noisy air conditioning plant room so not much sleep."
Mr Good, 30 Nov 2018Crowne Plaza
3 out of 5 - "Nice hotel ideal to stroll into Crawley town,did have to ask to change room as smelt strongly of cigerette smoke but they did so with no problem, friendly staff, nrw room nice and clean, secure parking for car."
Mr Hoare, 24 Sep 2018Crowne Plaza
5 out of 5 - "The hotel room was really small and I had to wait 40 minutes for the meet and greet on return."
Mr Roberts, 23 Sep 2018Crowne Plaza
2 out of 5 - "Comfortable hotel and helpful and friendly staff in the bar restaurant area. Food a little pricey but expected given its location near Gatwick airport."
Mrs Thain, 19 Sep 2018Crowne Plaza
5 out of 5 - "Everything was great except it was not the most comfortable hotel we've slept in. Also, although Meet and Greet is an option for the return of the car (we always use this) the hotel receptionist does not know who has booked this. Fortunately this time we were aware of this and told them straight away. Previously, when they presumed we would be collecting the car from the hotel car park, we had to go through the checking-in process twice."
Mrs Devlin, 17 Sep 2018Crowne Plaza
4 out of 5 - "The hotel was very nice and the front desk service was good.
I was dissatisfied with the parking service. For pick up I was told to go to car park 5 north terminal. When I landed and called the service they were holding my car in a completely separate destination to what I was told (the Hilton).Nobody had advised me of this before flying."
Miss Dean, 13 Aug 2018Crowne Plaza
3 out of 5 - "Staff very helpful, very limited parking at hotel though. Second room next to a wedding party so noisy until after 11pm."
Mrs Lovell, 15 Jul 2018Crowne Plaza
4 out of 5 - "Thank you for looking after our car for the week. Would recommend the Meet & Greet."
Mrs Williams, 09 Jul 2018Crowne Plaza
5 out of 5 - "I was issued with a parking fine by 'ParkingEye' for leaving my vehicle at the Crown Plaza Hotel Gatwick as I had been requested to do so. My vehicle was not removed from the Hotel until 11.30pm and that when we arrived at 15.15pm in the afternoon.....!!! Disgraceful although hopefully the Hotel is dealing with this now."
Mr Ford, 05 Jul 2018Crowne Plaza
4 out of 5 - "Room was basic but clean and comfortable. Staff polite. Finding a parking space at the hotel was difficult."
Mrs Brookfield, 01 Jul 2018Crowne Plaza
4 out of 5 - "Already written to you directly about the poor hotel experience a week ago - the room move as it we were initially given a twin not the the double we booked, then the second room - ‘an upgrade’ was very noisy due to a party directly downstairs until the early hours and was missing half a curtain rail so there was no darkness in the room.
Reported to staff at the time and emailed afterwards. Apparently investigated by staff after emailing the details in but doesn’t make up for a really poor nights sleep before going away.....,
Then car collection - 10 mins after calling to say we were ready for collecting the car - and where we were - they called back again to ask which terminal we were at. Not as speedy as it could have been ...."
Mrs Ndrew-May, 01 Jul 2018Crowne Plaza
2 out of 5 - "Our overnight hotel and car parking before our flight the next day was ideal and went without a hitch. The car was waiting for us as promised on our return. I have used Holiday Extras many times in the past and feel confident in using it again."
Mr Williams, 29 Jun 2018Crowne Plaza
5 out of 5 - "Stayed at crowne plaza Gatwick day before the flight got on holiday and left dollers at the hotel phoned up and they kept the money in till I returned from holiday very trust worthy did not think I would have seen the money again thank you crowne plaza. Parking was smooth start to finish"
Mr Jones, 24 Jun 2018Crowne Plaza
5 out of 5 - "Chose meet and greet option. All went to plan and no hassle with waiting around for transfer buses etc. Would use again"
Mrs Lake, 24 Jun 2018Crowne Plaza
5 out of 5 - "Really nice hotel with friendly staff. Parking easy, as was the pick up on return."
Mr Jackson, 22 Jun 2018Crowne Plaza
5 out of 5 - "Overnight stay was great, staff and taxi service great, had to wait best part of an hour for Meet and Greet."
Mr Goodlife, 18 Jun 2018Crowne Plaza
4 out of 5 - "Everything was fine."
Mr Green, 16 Jun 2018Crowne Plaza
5 out of 5 - "Hotel was great. We booked meet and greet upon return but had to wait quite a long time for the car. Too long for meet and greet, it would have been quicker to get on a bus and collect it ourselves. Also why was our dash camera switched off? There is no reason this should be done."
Mr Fox, 15 Jun 2018Crowne Plaza
4 out of 5 - "We stayed at the Crown Plaza the night prior to an early Gatwick flight. The hotel is clean, modern and offers a decent selection of food. The bed was comfortable and the staff were pleasant"
Mr Smethers, 13 Jun 2018Crowne Plaza
5 out of 5 - "All went very well"
Mr Thompson, 09 Jun 2018Crowne Plaza
5 out of 5 - "Hotel reception staff extremely helpful, courtesy coach good for time, car brought to airport quickly. No complaints."
Mr Pearson, 20 May 2018Crowne Plaza
5 out of 5 - "My car came back filthy on the outside it was spotless when they collected it, they took a while getting to the airport and when they did the driver nearly hit someone as he wasn’t paying attention and looked like he had no idea of where to go to park the car! Wouldn’t use again.."
Mrs Lamb, 30 Apr 2018Crowne Plaza
2 out of 5 - "the hotel staff were very helpful, food was excellent. very easy to arrange transfer to airport and last but not least leaving my car and collecting it on my return was perfect . No complaints, would definitely use that service again."
Ms Davies, 12 Jan 2018Crowne Plaza
5 out of 5 - "Good hotel close to Gatwick . There is a transfer bust to the airport which was cheap and quick. Out car was brought to us at the airport, the only issue we had was that we were charged for an extra day which was unexpected San we entered the flight times and dates on the website."
Mr Horton, 30 Oct 2017Crowne Plaza
4 out of 5 - "Hotel great, disappointing though as waited an hour at maple manor car meet and greet on landing because our car had been delivered to the wrong terminal."
Mrs Martin, 29 Oct 2017Crowne Plaza
5 out of 5 - "Very good service. Highly impressed. Definitely recommend"
Mr Gill, 24 Sep 2017Crowne Plaza
5 out of 5 - "Everything went to plan, nice meal in the evening, with an early morning taxi pick up, arrived on time at the airport with no stress."
Mr Mcneil, 31 Aug 2017Crowne Plaza
5 out of 5 - "Excellent service - could not have been better!"
Mrs Lee, 28 Aug 2017Crowne Plaza
5 out of 5 - "All good and as expected"
Mr Lloyd, 22 Jul 2017Crowne Plaza
5 out of 5 - "Had a fantastic meal at crowne plaza, slept so well and pick up at gat wick went to plan"
Ms Bentley, 25 Jun 2017Crowne Plaza
5 out of 5 - "fantastic hotel good and car service fantastic"
Mrs Milligan, 17 Jun 2017Crowne Plaza
5 out of 5 - "The facilities were as described, the rooms were very nice and staff very friendly when we checked in. Checking out wasn't such a great experience. The guy on the reception desk didn't really seem to know what he was doing when it came to handing over our car keys which didn't fill us with hope. We booked a taxi for 4.15 which didn't arrive until 4.30. We were hand luggage only so needed the taxi. Although I appreciate this wasn't the fault of your reception guy, he can only relay what is being said to him by the taxi firm but if you are going to offer a service then it should be a reliable one."
Mrs Church, 15 May 2017Crowne Plaza
3 out of 5 - "Everything was fine"
Mrs Whitham, 30 Apr 2017Crowne Plaza
5 out of 5 - "Everything was fine"
Mrs Whitham, 30 Apr 2017Crowne Plaza
5 out of 5
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