Proactive

We realise that sometimes, unfortunately, things can go wrong. The customer relations team at Holiday Extras does everything it can to pre-empt any problems and to deal with them swiftly and effectively.

We have seven full-time and three part-time staff working to keep you happy. And we constantly run quality control checks on the service we are providing.

Complaints

Our complaints ratio is just 0.11%, an industry low, meaning that less than one per cent of our customers encounter a problem when booking travel add-ons with Holiday Extras.

If you do feel unhappy with the service you have received from Holiday Extras, please contact us immediately in writing.

You can email us at customerrelations@holidayextras.com

Or send your letter to: Customer Relations Department, FREEPOST NATE1280, Holiday Extras, Ashford Road, Newingreen, Hythe, Kent, CT21 4BR.

You can also lodge a complaint via our website on the 'Post a comment' forms at the bottom of every product page, or by phoning 0871 360 2318.

We will acknowledge your complaint within one working day and respond to you within 14 working days. Everything will be done to resolve your problem in a fair and reasonable manner.

Customer feedback

Each year we ask hundreds of thousands of you what you thought of the products you bought from us and the service we gave. We're really proud that so many of you take the time to reply, like Mr Hyde, below, who booked his Healthrow airport parking with us. Not only do your view help us improve, but they provide valuable information for others looking to book.

Best products, best value prices, best service

The Holiday Extras team is dedicated to you and your holiday. We will keep on listening to you and offering you the best service along with the best products at the most competitive prices, so you think of us every time you travel.