"Hello, thank you so much for putting your customers first in such an unprecedented event...This restores your faith in human kindness & 1st class service to your customers. From all 6 of us in our holiday party we 'THANK YOU VERY MUCH'. Every penny makes such a difference in this very difficult economic climate, with very best wishes." S Collinson

Here to help in times of crisis

During the volcanic ash cloud disruption of 2010, around 200,000 of our customers were affected. We made the decision very quickly not to retain our standard booking policy and got to work negotiating with our suppliers so that we were able to refund or rebook the vast majority of reservations affected by the volcano chaos.

Our customers are the reason we have been in business for 28 years, and they come first.

"Thank you very much. It is good to see that not everyone is purely concerned with making money. Your help was quick and efficient and it has guaranteed you my continued custom..."

Proactive

We realise that sometimes, unfortunately, things can go wrong. The customer relations team at Holiday Extras does everything it can to pre-empt any problems and to deal with them swiftly and effectively.

We have seven full-time and three part-time staff working to keep you happy. And we constantly run quality control checks on the service we are providing.

Complaints

Our complaints ratio is just 0.14%, an industry low, meaning that less than one per cent of our customers encounter a problem when booking travel add-ons with Holiday Extras.

If you do feel unhappy with the service you have received from Holiday Extras, please contact us immediately in writing.

You can email us at customerrelations@holidayextras.com

Or send your letter to: Customer Relations Department, FREEPOST NATE1280, Holiday Extras, Ashford Road, Newingreen, Hythe, Kent, CT21 4BR.

You can also lodge a complaint via our website on the 'Post a comment' forms at the bottom of every product page, or by phoning 0871 360 2318.

We will acknowledge your complaint within one working day and respond to you within 14 working days. Everything will be done to resolve your problem in a fair and reasonable manner.

"I used Holiday Extras for the third time recently. Superb service as always and excellent prices. Making a late change to our booking via the phone was an absolute breeze thanks to your helpful staff". Mr Hyde

Best products, best value prices, best service

The Holiday Extras team is dedicated to you and your holiday. We will keep on listening to you and offering you the best service along with the best products at the most competitive prices, so you think of us every time you travel.