Our Privacy Policy

Holiday Extras Privacy Policy

What information do we ask for?

When you have searched for prices and availability and are ready to confirm your booking, we will ask for your name, your postal address,your fax number and e-mail address. We'll also need your credit/debit card details (including card number, cardholder name and expiry date) in order to take payment and confirm the booking on-line. If you're paying by debit card we may need to take the start date and issue number of the card.
We ask you for your telephone number in case we need to contact you urgently regarding your booking.

your privacy

How do we protect customer information?

All the information you give us is protected by a secure server. The secure server software SSL (Secure Socket Layers) encrypts all information you enter before it is sent to us. The information is only de-encrypted when it reaches our server. You can tell our site is secure as a small locked padlock will appear in the bottom left of your browser to show that you can safely send credit card details through our site. Another indicator is that our secure pages will not display a security alert message.

We also have Firewall security software in place to protect our internal information from the Internet.

Will Holiday Extras use my information for direct marketing?

Yes, and we ask you for your permission first. We will primarily send you details of the products we offer,in addition we will send one email on the run up to your holiday with links to helpful 3rd party sites.If you have signed up to a special promotional prize draw, then you may be contacted by those subsidiary partners stated at the time of sign up or entry into the competition. If you find that you'd rather not have any contact with us, apart from that which is necessary for us to give you our normal level of service please write to us or unsubscribe online

Will Holiday Extras disclose any information to third parties?

Holiday Extras will only disclose your name and booking details to our suppliers (see above) for operational purposes. We will not pass on your details to other companies for their marketing purposes - unless you have signed up to a special promotional prize draw, then you may be contacted by those subsidiary partners stated at the time of sign up or entry into the competition.

We won't disclose credit/debit card numbers unless we believe in good faith that the law requires it.

Does the Holiday Extras site use cookies?

Yes, Holiday Extras uses temporary cookies, which are only used during the booking process. A cookie is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. This is useful for having the browser remember some specific information (ref. Cookie Central).

How we use cookies

Holiday Extras uses temporary cookies (small text files stored on a computer). We use them to identify you in a coded form, not using your personal information, to enhance the experience when you browse the site and improve the way it works.

Can we use them?

We need your permission to use cookies and will take your continued use as permission. You may delete and block all cookies from our site by changing your browser settings, but, this will affect the functionality of our website and you may not be able to access all or parts of the site.

Cookies for web metrics

We make use of a number of web analytic tools, which tell us how people use holidayextras.com. They use cookies to see how often people visit the site, how long they stay, and which pages they use. We use this information to make it easier to get what you want from our site.

Cookies from social networks

We make it as easy as possible to share content and to see what content is popular on the social networks we use, so we include recommendations from popular social networks to allow people to easily share information.

When we include social 'plugins', those sites can use cookies. They can't read our cookies and we can't read theirs. The cookies they set allow them to monitor use but also lets them know whether you're logged in. For example, if you're logged in to Facebook, read a post by HolidayExtras and want to make a comment, you can do that straight away without having to log in again - we never know whether you're logged in or not, as you communicate directly with Facebook, through their plugins on our site.

Cookies for Logging In

Travel Agents that work with us log in to our booking system and when they do we use cookies to identify them and track their bookings.

Cookies for Content

If we include content from other sites, such as YouTube videos, they may use cookies to track how people are using their site.

Personal Interaction Cookies

If you complete forms on our site or answer questions about your trip we may use cookies so that we can auto-fill these details if you were to browse around the site. We may also place a cookie on your machine when you have provided your email address (provided you have opted to receive communications from us) so that next time you visit, we can send a link directly to your email to prevent you from having to complete all the details again.

More Information

For more detailed information about cookies please visit www.allaboutcookies.org.

Contact Us

If you have any questions or comments about the use of cookies on the Holiday Extras' website please contact:

Customer Relations Department,
FREEPOST NATE1280,
Holiday Extras,
Ashford Road,
Newingreen,
Hythe,
Kent, CT21 4BR

Our customers' thoughts

“Excellent - everything worked as planned, easy and cost effective. 3rd time I have used your service - no problems at anytime. Thanks for making the start and end of my holiday a pleasure.”
Mr Parsons

"A fantastic and hassle free start and end to our holiday - thank you!"
Mr Newman

"I have already sent an e-mail to your head office in Ashford, Kent thanking you for a really professional service. We will not hesitate to use you again. What we paid for is what we got without any hidden extras. Many thanks."
Mr Wildish

"From booking the hotel with parking to been picked back up at the terminal and returning to the hotel for our car not one problem everything ran very smoothly. I will be using you again when I next go on holiday in November. "
Mrs Robinson