When you have searched for prices and availability and are ready to confirm your booking, we will ask for your name, your postal address,your fax number and e-mail address. We'll also need your credit/debit card details (including card number, cardholder name and expiry date) in order to take payment and confirm the booking on-line. If you're paying by debit card we may need to take the start date and issue number of the card.
We ask you for your telephone number in case we need to contact you urgently regarding your booking.
All the information you give us is protected by a secure server. The secure server software SSL (Secure Socket Layers) encrypts all information you enter before it is sent to us. The information is only de-encrypted when it reaches our server. You can tell our site is secure as a small locked padlock will appear in the bottom left of your browser to show that you can safely send credit card details through our site. Another indicator is that our secure pages will not display a security alert message.
We also have Firewall security software in place to protect our internal information from the Internet.
Yes, and we ask you for your permission first. We will primarily send you details of the products we offer,in addition we will send one email on the run up to your holiday with links to helpful 3rd party sites.If you have signed up to a special promotional prize draw, then you may be contacted by those subsidiary partners stated at the time of sign up or entry into the competition. If you find that you'd rather not have any contact with us, apart from that which is necessary for us to give you our normal level of service please write to us or unsubscribe online
Holiday Extras will only disclose your name and booking details to our suppliers (see above) for operational purposes. We will not pass on your details to other companies for their marketing purposes - unless you have signed up to a special promotional prize draw, then you may be contacted by those subsidiary partners stated at the time of sign up or entry into the competition.
We won't disclose credit/debit card numbers unless we believe in good faith that the law requires it.
Yes, Holiday Extras uses temporary cookies, which are only used during the booking process. A cookie is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. This is useful for having the browser remember some specific information (ref. Cookie Central).
Holiday Extras uses temporary cookies (small text files stored on a computer). We use them to identify you in a coded form, not using your personal information, to enhance the experience when you browse the site and improve the way it works.
We make it as easy as possible to share content and to see what content is popular on the social networks we use, so we include recommendations from popular social networks to allow people to easily share information.
For more detailed information about cookies please visit www.allaboutcookies.org.
Excellent - everything worked as planned, easy and cost effective. 3rd time I have used your service - no problems at anytime. Thanks for making the start and end of my holiday a pleasure.
"A fantastic and hassle free start and end to our holiday - thank you!"
"I have already sent an e-mail to your head office in Ashford, Kent thanking you for a really professional service. We will not hesitate to use you again. What we paid for is what we got without any hidden extras. Many thanks."
"From booking the hotel with parking to been picked back up at the terminal and returning to the hotel for our car not one problem everything ran very smoothly. I will be using you again when I next go on holiday in November. "