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Terms and conditions

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Terms and conditions

As the market leader we aim to provide you with the best products, the best service and great prices. Our intention is to consistently exceed your expectations, and give you confidence when booking with us. For specific terms and conditions of our products, please select from the list below:

This section draws your attention to key points relating to your booking.

What to take with you when you travel: Please ensure you have your booking confirmation voucher/ and or booking reference with when you travel. This will identify you as a Holiday Extras® customer and enable the service provider to verify your booking. Where you have booked a car park that requires you to use credit card entry and exit procedures please ensure you have with you the credit card with which you booked.

Problems when using the services:

  • If you encounter a problem at your Holiday Extras location, please inform the service provider immediately to give them the opportunity to rectify the problem.
  • If you do not advise the provider at the time it may be difficult to pursue a complaint at a later stage. Our service providers will do their utmost to assist with any given request, however assistance cannot be guaranteed.
  • Please put any outstanding issues in writing (with receipts if appropriate) to: Customer relations, Holiday Extras, Ashford Road, Newingreen, Hythe, Kent, CT21 4JF or email us at customerrelations@holidayextras.com, within six weeks of your return to the UK.

Call monitoring and recording: As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes.

Best Price Guarantee

Best Price Guarantee

We check over 100 prices a week to bring you some unbeatable deals. If you find the same product or package of products for less within 24 hours of making and paying for your booking with Holiday Extras then we'll give it to you FREE* (*subject to the following terms and conditions)

Terms and conditions (airport parking, port parking, airport hotels, port hotels and airport lounges):

1. The parking, hotel or lounge product, or package of products that you are comparing must be the same in every respect as that which you purchased from Holiday Extras.

2. Where multiple rooms are booked each room is regarded as a separate product.

3. You must make your claim within 24 hours of making and paying for your booking with Holiday Extras.

4. Successful claims will not be paid until after the return date originally booked.

5. You must use the products or package of products as per the booking against which you are making your claim.

6. Cancellation of the booking cancels your right to claim under this guarantee.

7. Comparison prices must be listed and quoted in pounds sterling.

The following exclusions apply to price comparisons that will be considered as part of any claim made under this guarantee in respect of airport parking, port parking, airport hotel, port hotel and airport lounge bookings:

1. Prices from other suppliers that are conditional on buying other products

2. Prices that are part of a customer loyalty, members or loyalty reward scheme

3. Prices that are part of a staff discount scheme

4. Prices that are part of any other discount or special offer deal

5. Hotel-with-coach products

6. Hotels or parking in the Republic of Ireland

7. London City Centre hotels

8. Rail packages

Theatre break products

If you find an identical theatre break product or package of products for less within seven days of making and paying for your booking with Holiday Extras, not only will we match the price, but we will also refund a further £10 on your booking.

NOTES

• If you think that you have found the same product or package of products cheaper elsewhere then call us on 0871 360 2100 and let us know. Please make sure that the product or package of products that you are comparing is identical in all respects, and that it meets the terms above. If there is any variation then we cannot match the price or refund the cost.

• All insurance products, coach travel, rail travel, car hire, London city centre hotels and theme park breaks are excluded from the best price guarantee.

• When calculating the best price guarantee we consider only the price of the product or package of products, not any additional fees or charges e.g. credit card surcharges.

Price changes

Prices can go up or down.

Holiday Extras® is committed to providing the highest standards and the best choice of product, at great prices. Throughout the year we continually review our products and prices. There are likely to be some seasonal special offers. In some circumstances prices may go up between the time you looked for your initial quote and the time you make your actual booking.

Prices include VAT: All prices are for pre-booking and include VAT at the current rate. Hotel prices are given in £'s per person per night (twin prices based on two adults sharing) or £s per room per night, parking in £s per vehicle per whole or part day/ 24 hour basis, airport lounges in £s per person.
Credit and debit card surcharges: We reserve the right to levy non-refundable surcharges for payment by Debit or Credit Card. The scale of these will be clearly notified to you before any booking is confirmed. Your payment will appear on your statement as Holiday Extras.

Cancellation, amendments and refunds

All cancellations and amendments to your booking must be made through Holiday Extras, and are subject to the conditions set out in the Cancellation Policy below.


Hotel and hotel-with-parking bookings:
  • •You will be unable to obtain a refund or amend a hotel or hotel-with-parking booking the day before your stay, or anytime thereafter.
  • •Where it is possible to cancel a booking and obtain a refund, you will be charged a cancellation fee of £15.
  • •Where any amendment to a booking reduces the total number of rooms or nights required, you will be charged a cancellation fee of £15 per room, per night.
  • •If you park your car before the arrival date/time printed in your booking confirmation then you may have to pay the car park or hotel locally for any additional parking time at their published [Gate Rate*] .
  • •If you collect your car before the departure date/time printed in your booking confirmation then you will not receive a refund for the unused time.
  • •If you collect your car after the departure date/time printed in your booking confirmation then you will have to pay the car park or hotel locally for any additional parking time at their published [Gate Rate*] .

Parking only bookings:
  • •You will be unable to obtain a refund or amend a parking booking in the 24 hours prior to the arrival date/time printed in your booking confirmation, or at any time thereafter.
  • •Where it is possible to cancel a booking and obtain a refund, you will be charged a cancellation fee of £9.50.
  • •If you park your car before the arrival date/time printed in your booking confirmation then you may have to pay the car park locally for any additional parking time at their published [Gate Rate*] .
  • •If you collect your car before the departure date/time printed in your booking confirmation then you will not receive a refund for the unused time.
  • •If you collect your car after the departure date/time printed in your booking confirmation then you will have to pay the car park locally for any additional parking time at their published [Gate Rate*] .
  • •Please note: Bookings made at the special 'advanced purchase' price cannot be amended, and no refund will be given if the booking is cancelled.

"Supersaver", "Non-flexible" and "Advance purchase" special prices:
  • Please note: Products booked at these special prices cannot be amended or cancelled, and no refunds can be given.


Airport lounges:
  • •You will be unable to obtain a refund or amend a lounge booking in the 24 hours prior to the arrival date/time printed in your booking confirmation, or at any time thereafter.
  • •There is no penalty for cancelling or amending your lounge booking before this period.

Changes and cancellations made by us:

Occasionally, we have to make changes and correct errors on web sites, brochures and other details both before and after bookings have been confirmed. We reserve the right to do this and to amend and cancel confirmed bookings. if we have to make a significant change, i.e. a change of accommodation or parking location, we will let you know as soon as possible.

Where possible we will do so before your departure and we will offer you a choice from the following:

(a) accepting the changed arrangements, or

(b) choosing an alternative product of a similar standard (for less expensive products we will offer a refund of the difference), or

(c) canceling or accepting the cancellation, in which case you will receive a full and prompt refund of all monies you have paid to us.

Cancellation Charge Waiver

You must select and pay for the Cancellation Charge Waiver when you make your booking. This will protect you if you subsequently cancel your booking in accordance with our Cancellation Policy, and Holiday Extras' normal cancellation charges (£9.50 parking, £15 hotels and hotels-with-parking) will not apply.

Please note that you may not, in certain circumstances, cancel or amend your booking (see Cancellation Policy above). In these cases you will not receive a refund and you will be charged the full cost of your booking including the cost of the Cancellation Charge Waiver

The cancellation protection offered by the Cancellation Charge Waiver is not available if you are booking for the same day or the next day.

The Cancellation Charge Waiver fee is non-refundable.

Entry and exit procedures

These vary at each car park. Please see information on your confirmation. If you are charged by the car park because you do not follow the correct entry or exit procedures or present your confirmation voucher, Holiday Extras may not be able to obtain refunds on your behalf.

Park and Ride transfers

Transfers to and from the airport are included in the Holiday Extras price, unless stated otherwise, or the car park is within walking distance of the airport terminal. Please make sure you have the transfer schedule for your car park and that the times of operation suit your requirements.

Meet and Greet parking

If you have booked this service, (where you are met at the terminal by a driver who takes your car away to secured storage for you, and your car is brought to the terminal for you on your return), you may need to reconfirm your booking direct with the parking operator prior to your date of travel, giving your Holiday Extras Booking Reference. Please check your booking confirmation for details. Supplements may be charged for service outside normal hours and on all public and bank holidays payable directly to the parking operator.

Minimum stays

Minimum stays and charges apply at some car parks. Should you wish to stay for fewer days, you may, but the cost of the minimum duration is payable. This is made clear during the booking process. Daily Prices may vary according to the date and length of stay. Stays of fewer than 8 days may attract a higher daily rate.

Car Keys

In the interests of efficient operation you must be prepared to leave your car keys with car park staff if requested to do so. Where disabled facilities are provided, please ensure these are suitable for you individual needs.

Insurance

All parking is subject to the terms and conditions of the individual car park and these are available separately on request from the car park operator. Ensure no valuables are left in the vehicle, as Holiday Extras will not accept liability. Parking is always at the vehicle owner's risk.

High-sided or unusually wide vehicles

Not all car parks can accommodate them and those that can may charge more than the standard advertised price. Please check with Holiday Extras before booking by calling our award-winning call centre on 0871 360 2300 or emailing salesadmin@holidayextras.com.

Contact Holiday Extras

Main switchboard: Tel: 01303 815300

Booking enquiries: Tel: 0871 360 2300

emai: salesadmin@holidayextras.com.

By post: Holiday Extras, Ashford Road, Newingreen, Hythe, Kent, CT21 4JF