"Unfortunately family illness caused us to cancel our arrangements to stay in an airport hotel. This cancellation and refund was dealt with without question, efficiently and politely. Well done!"
If you are due to travel today or tomorrow and wish to cancel your booking, please contact us. If you are travelling the day after tomorrow, or any time after that, then please use our online service.
All cancellations and amendments to your booking must be made through Holiday Extras, and are subject to the conditions set out in the Cancellation Policy below.
Hotel and hotel-with-parking bookings:
Parking only bookings:
"Advance purchase" special prices:
Changes and cancellations made by us:
Occasionally, we have to make changes and correct errors on web sites, brochures and other details both before and after bookings have been confirmed. We reserve the right to do this and to amend and cancel confirmed bookings. if we have to make a significant change, i.e. a change of accommodation or parking location, we will let you know as soon as possible.
Where possible we will do so before your departure and we will offer you a choice from the following:
(a) accepting the changed arrangements, or
(b) choosing an alternative product of a similar standard (for less expensive products we will offer a refund of the difference), or
(c) canceling or accepting the cancellation, in which case you will receive a full and prompt refund of all monies you have paid to us.
The rail tickets will appear separately on your credit or debit card statement. If you need to change your travel dates or cancel your tickets please contact us.
Holiday Extras offers protection from cancellation charges. For full details see our Cancellation Charge Waiver page.
Excellent - everything worked as planned, easy and cost effective. 3rd time I have used your service - no problems at anytime. Thanks for making the start and end of my holiday a pleasure.
"A fantastic and hassle free start and end to our holiday - thank you!"
"I have already sent an e-mail to your head office in Ashford, Kent thanking you for a really professional service. We will not hesitate to use you again. What we paid for is what we got without any hidden extras. Many thanks."
"From booking the hotel with parking to been picked back up at the terminal and returning to the hotel for our car not one problem everything ran very smoothly. I will be using you again when I next go on holiday in November. "