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Cancellation policy

Cancellation, amendments and refunds policy

"Unfortunately family illness caused us to cancel our arrangements to stay in an airport hotel. This cancellation and refund was dealt with without question, efficiently and politely. Well done!"
Mr Collins

Cancellation, amendments and refunds

If you are due to travel today or tomorrow and wish to cancel your booking, please call 0800 093 5478. If you are travelling the day after tomorrow, or any time after that, then please use our online service.

All cancellations and amendments to your booking must be made through Holiday Extras, and are subject to the conditions set out in the Cancellation Policy below.

Hotel and hotel-with-parking bookings:

  • •You cannot get a refund or amend a hotel or hotel-with-parking booking the day before your stay, or anytime thereafter.
  • •Where it is possible to cancel a booking and obtain a refund, you will be charged a cancellation fee of £15 per room per night.
  • •Where any amendment to a booking reduces the total number of rooms or nights required, you will be charged a cancellation fee of £15 per room per night.
  • •If you park your car before the arrival date/time printed in your booking confirmation then you may have to pay the car park or hotel locally for any additional parking time at their published [Gate Rate*] .
  • •If you collect your car before the departure date/time printed in your booking confirmation then you will not receive a refund for the unused time.
  • •If you collect your car after the departure date/time printed in your booking confirmation then you will have to pay the car park or hotel locally for any additional parking time at their published [Gate Rate*] .

Parking only bookings:

  • •You cannot get a refund or amend a parking booking within 24 hours of the arrival date printed on your booking confirmation, or at any time thereafter.
  • •Where it is possible to cancel a booking and obtain a refund, you will be charged a cancellation fee of £9.50.
  • •If you park your car before the arrival date/time printed in your booking confirmation then you may have to pay the car park locally for any additional parking time at their published [Gate Rate*] .
  • •If you collect your car before the departure date/time printed in your booking confirmation then you will not receive a refund for the unused time.
  • •If you collect your car after the departure date/time printed in your booking confirmation then you will have to pay the car park locally for any additional parking time at their published [Gate Rate*] .
  • •Please note: Bookings made at the special 'advanced purchase' price cannot be amended, and no refund will be given if the booking is cancelled.

"Advance purchase" special prices:

  • Please note: Bookings made at the special "advance purchase" price cannot be amended or cancelled, and no refunds can be given.

Airport lounges:

  • •You cannot get a refund or amend a lounge booking within 24 hours of the arrival date printed on your booking confirmation, or at any time thereafter.
  • •There is no penalty for cancelling or amending your lounge booking before this period.

Changes and cancellations made by us:

Occasionally, we have to make changes and correct errors on web sites, brochures and other details both before and after bookings have been confirmed. We reserve the right to do this and to amend and cancel confirmed bookings. if we have to make a significant change, i.e. a change of accommodation or parking location, we will let you know as soon as possible.

Where possible we will do so before your departure and we will offer you a choice from the following:

(a) accepting the changed arrangements, or

(b) choosing an alternative product of a similar standard (for less expensive products we will offer a refund of the difference), or

(c) canceling or accepting the cancellation, in which case you will receive a full and prompt refund of all monies you have paid to us.

Rail tickets

The rail tickets will appear separately on your credit or debit card statement. If you need to change your travel dates or cancel your tickets, just give us a call on 0800 093 5478

Protect yourself against cancellation charges

Holiday Extras offers protection from cancellation charges. For full details see our Cancellation Charge Waiver page.

Cancel a booking here