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Customer feedback

Showing 1 - 10

Reviews for

  • Average customer rating: 9 out of 10
  • Number of reviews: 86

My only problem was it was advertised as £190 mystery Hotel and I was charged £200 the other problem was your website would not let me book 2 evening meals only 1 so I had to call to book the other, however the hotel was fantastic with great service

10 out of 10

We booked a hotel with car parking through HE and both bookings were easy and went without a hitch. I have used HE before and will definitely do so again!

9 out of 10

Had a wonderful overnight stay at hotel, lovely meal such a comforting bed, lots of toiletries, and exceptional staff Shuttle bus was perfect car parking great - very well pleased, thank you!

10 out of 10

Rooms ready as per booking, great location, superb value as “Mystery Hotel including parking” even though we could work out which hotel it would be before making the booking ????

10 out of 10

I ate in the restaurant and was served raw chicken had started to eat resulting in bad stomach first days of holidays

1 out of 10

Very easy to use hotel close to airport We were able to drop off cases the night before which made it easier in the morning. Hotel provided shuttle to the airport terminal, and parking at hotel worked well.

9 out of 10

Car park very busy, room OK, nothing special.

3 out of 10

Close to terminal. Could be done with a cosier bar. Food good and good price.

9 out of 10

Everything was good

8 out of 10

Very poor. Have complained and have not yet had a response.

1 out of 10