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Customer feedback

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Reviews for

  • Average customer rating: 9 out of 10
  • Number of reviews: 943

Did as expected

10 out of 10Britannia

The hotel really needs some money spent on it. The rooms are very old and shabby looking. On the plus side it is convenient for the airport

7 out of 10Britannia

Very happy with the service hotel was very good and the staff were very nice would definitely use this hotel and parking again

10 out of 10Britannia

Good value hotel with parking right next to Newcastle Airport

10 out of 10Britannia

Really sorry to give this review but I wouldn’t recommend the Britannia to anyone. The room was not somewhere I wanted to sleep. The carpet had dirty stains, wheel on the bed was broken, the soap dish in the shower looked like it had been used as an ashtray, the taps were all rusty, lampshade on lamp smeared with dust/dirt. At the bar the first pint my husband got tasted funny so he decided to have a bottle of beer but the glass he was given was dirty. We ended up walking out and paying over £100 to stay at another hotel. Wasn’t a problem with the car parking.

1 out of 10Britannia

When we got to the Britannia hotel they didn't know us from Adam. They had no knowledge of our booking, we were very lucky they had a room available, only two left. The stress this caused was not a ideal start to our holiday

1 out of 10Britannia

The reception on arrival on 21st August to park car was too involved with a personal phone call about her social life to even remain present whilst I was completing the check in form. The room was dated & scruffy & the bathroom bin hadn't been emptied from previous occupants. I couldn't be bothered to complain at 4am though.

5 out of 10Britannia

Great service. Everything went smoothly, no hassle. So near to the airport, easy to walk to. Staff very polite and helpful.

10 out of 10Britannia

Have used holiday extras lots of times best prices and easy to book on line or talk to on phone.

10 out of 10Britannia

Fantastic hotel and very easy to get to airport. We will definitely be using again.staff facilities all great

10 out of 10Britannia