Airport lounges reviews

Holiday Extras' customer feedback
  • Aspire Lounge South Terminal

    The airport lounge was a lot smaller than I thought it would be with a more limited food choice. Having said that the choice of drinks was very good. Would go again as just adults but it wasn't value for money for the children. Was lovely to go from the peace and quiet of the lounge out to the hustle and bustle of the airport!

    Mrs Muckle 13 Aug, 2014

  • Aspire Lounge South Terminal

    I booked the Hilton hotel the evening before my flight and the espire lounge via holiday extras ,i had a confirmation email and reference number within minutes, both establishments offered excellent reception and services, I would recommend holiday extras to anyone.

    Mr Prior 11 Aug, 2014

  • No. 1 lounge - North terminal

    Extremely helpful and took their time to make us feel at home.i will definitely book again "the only way to travel"

    Mr Adamou 01 Aug, 2014

  • Aspire lounge - North terminal

    There was only cereals and. Juices and sparse bacon rolls to choose from - I could purchase these on the concourse! Cold meats, cheeses, continental breakfast choices would be brilliant to add to the attraction of booking the lounge.

    Mrs Brooks 30 Jul, 2014

  • Aspire Lounge South Terminal

    The lounge service was terrible the food none only available was alcohol crisps and biscuits. We ate in Wetherspoons instead - but Holiday Extras put it right, going to refund payment, this is why we use this great company

    Mrs Baxter 17 Jul, 2014

  • No.1 lounge - South terminal, Champagne package

    Airport Lounge. pretty busy, so not a very relaxing experience. Full of kids,which seemed to be an employee of the lounge. I didn't get my Champagne vouchers, had to ask, then had to get this checked which all took time. Food average.

    Ms Taylor 16 Oct, 2013

  • No. 1 lounge

    The No.1 lounge t gatwick North terminal was quiet and comfortable with a good range of complimentary snacks and drinks.

    Mr Gent 17 Oct, 2013

  • No.1 lounge - South terminal

    Every thing fine service good one small complaint a lot of seating area had reserved on it but no one sat their in the two hours we were there .

    Mr Boustead 02 Nov, 2013

  • No. 1 lounge - North terminal, Champagne package

    Staff was very helpful the surroundings beautiful, just the food was average and often finished.

    Dr Hewitt 11 Nov, 2013

  • No.1 lounge - South terminal

    We had a few teething problems gaining access to the airport lounge. They couldn't find us on the system - eventually did. The aiport lounge was not as good as the one at Bristol and we had to wait quite a while for our car to be delivered but all staff were approachable and the service was delivered.

    Mr Millar 11 Nov, 2013

  • No. 1 lounge - North terminal

    The Number One lounge was a lovely place to get away from the hustle and bustle of the airport. Which is great for a very nervous flyer.

    Miss Bishop 24 Jan, 2014

  • No.1 lounge - South terminal

    We booked this airport lounge as we were really impressed last year! Unfortunately the breakfast has been discontinued and they offer bacon rolls which are really awful!

    Mr Walker 26 Jan, 2014

  • No. 1 lounge - North terminal

    As described, better than expected lounge at Gatwick. Will use holiday extras.com again.

    Dr Gilbey 01 Feb, 2014

  • No.1 lounge - South terminal

    Not too bad.
    Staff at the entrance desk were welcoming and helpful. However they were all congregating at the entrance desk, and for the entire time we were there, all we saw inside the lounge was a cleaner clearing stuff away.
    Also, it felt cramped....

    Mrs Hidveghy-Rich 02 Feb, 2014

  • No. 1 lounge - North terminal

    Lounge was much busier than previously but I was departing after lunch rather than at breakfast time, so fair enough. Inclusive hot meals offered unfortunately were not suitable for me and the cold buffet was not as good as on previous occasions unfortunately. Staff were OK but I cannot say they were particularly helpful, except for the receptionist.

    Miss Phillips 11 Oct, 2013

  • No.1 lounge - South terminal

    Everything went smoothly booked seats together had to change passenger name plus booked seats staff really helpful as I had to change booking 24hrs before departure

    Ms Austin 11 Oct, 2013

  • No.1 lounge - South terminal, Champagne package

    Facilities exceeded expectations and gave us a great start to our holiday. :)

    Mrs Goolcharan 10 Oct, 2013

  • No.1 lounge - South terminal

    yes everything was good. we booked a premier inn at gatwick, we did find that 4 travel no room 4 ur cases. But the travel lounge was great more nibbles please!

    Mrs Briand 30 Sep, 2013

  • No. 1 lounge - North terminal, Champagne package

    Too many people let in to be comfortable so seating was a problem, and getting food & drink in a reasonable time, also I booked the champagne extra as we were off to get married and was told at time of booking that extra glasses were charged at £3 instead of £7 but when we arrived we was told that extra glasses would be charged at £8 each.

    Mr Woodward 27 Sep, 2013

  • No. 1 lounge - North terminal

    Facilities very good, clean and comforatable. Food offered was excellent except for my wife who has to have a Gluten Free diet. She had to ask for Gluten Free bread toast and has to choose the fresh fruit option instead of cereals and pastries. For her that wasn't good value for money. However it was a good experience to have somewhere comfortable to relax before the flight to Orlando.

    Mr Adams 27 Sep, 2013

  • No. 1 lounge - North terminal, Champagne package

    No problem with this at all, , and at a good price.

    Mr Hall 31 Aug, 2013

  • No.1 lounge - South terminal

    All the staff were very helpful, fantastic way to start our holiday. It was incredible value for money.

    Mrs Tyler 28 Aug, 2013

  • No. 1 lounge - North terminal, Champagne package

    Everything was as described, all the staff were lovely! Definitely the way to travel and I will in the future!

    Mrs Mcquillan 09 Aug, 2013

  • No.1 lounge - South terminal

    My booking was made over the phone as it was last minute. The service I got was very efficient.

    Ms Rodgers 30 Jul, 2013

  • No. 1 lounge - North terminal

    Everything went as we expected having used your services before. Shall continue to use and recommend you to friends.

    Mrs Hooley 13 Jul, 2013

  • No. 1 lounge - North terminal

    Was nice to have somewhere to wait that did not just serve over priced breakfasts. Although, thought it could have been cleaner. Too many tables needed clearing.

    Miss Patterson 08 Jul, 2013

  • No.1 lounge, South terminal - Champagne package

    Everything went fine the Lounge had reserved a table for us, so well done

    Mr Maybin 04 Jul, 2013

  • No. 1 lounge

    The facilities were good and the staff were ok, but not enough staff on, as the lounge was very busy. We waited a long time for food.

    Mrs Chapman 28 Jun, 2013

  • No. 1 lounge

    Lounge very good. checking in went smoothly. variety of different areas in lounge for families or for quiet working. WiFi available. snacks very nice. staff helpful. good start to my trip.

    Mrs Fairgrieve 24 Jun, 2013

  • No. 1 lounge

    nice start to holiday but Gatwick No1 lounge was so busy that spent a lot of time in a queue and limited places to sit.nice food and ambience though

    Mr Hayes 22 Jun, 2013

  • No.1 lounge - South terminal

    Excellent lounge and very helpful staff. We started our holiday very relaxed.

    Ms Pestell 19 Jun, 2013

  • No.1 lounge - South terminal

    Very helpful pleasant staff. Food was a bit disappointing.

    Mr Parker 18 Jun, 2013

  • No. 1 lounge

    Exactly as planned - Fligt delayed so ability to relax in lounge very welcome

    Mr Starkie 17 Jun, 2013

  • Aspire lounge - North terminal

    Every thing was good and the staff were very helpful

    Mrs Spinks 31 May, 2013

  • No. 1 lounge

    It was over-crowded, tables not cleared quickly enough and food stocks not replenished.

    Mr Coulter 30 May, 2013

  • Aspire lounge - North terminal

    Nice helpful staff. Good selection of food & drink. Free Wifi -always a bonus!

    Miss Wheatcroft 30 May, 2013

  • No. 1 lounge

    Staff and facilities were excellent. Would definitely use again. Thank you for a stress free start to our holiday!

    Mr Downes 29 May, 2013

  • No. 1 lounge

    Facilities were good and the staff were helpful.

    Mr Rowse 28 May, 2013

  • Aspire lounge - North terminal

    Meet and Greet parking was very efficient and using Gatwick North Terminal Lounge got holiday off to a stress free start.

    Mr Helyer 27 May, 2013

  • Aspire lounge - North terminal

    The lounge at Gatwick is Fab you just get on with it minimal interruption and a great change from the main concourse I will do this every trip

    Mrs Kendall 27 May, 2013

  • No.1 lounge - South terminal

    Everything was very smooth with my HE booking, no problems, hassle free.

    Mrs Mackenzie 26 May, 2013

  • No. 1 lounge

    the staff was very helpful

    Mrs Billingham 26 May, 2013

  • Aspire lounge - North terminal

    it was a very very good service

    Mr Dell 26 May, 2013

  • No. 1 lounge

    yes

    Mrs Hill 25 May, 2013

  • No. 1 lounge

    used airport lounge @ lgw north terminal. Excellent value for money. Will use again and recommend to others.

    Mrs Host 25 May, 2013

  • Aspire lounge - North terminal

    More choice of food for evenings ( only soup and cheese and biscuits available !! )

    Mrs Gilbert 25 May, 2013

  • No.1 lounge - South terminal

    Excellent idea a lounge with drinks and food pre flight great especially as we had a slight delay.

    Miss Keiper 23 May, 2013

  • No. 1 lounge

    Very good

    Mrs Watson 23 May, 2013

  • No. 1 lounge

    The staff were very helpful and friendly, the facilities were excellent, the choice of food a little basic, however still good!

    Mrs Roche 20 May, 2013

  • Aspire lounge - North terminal

    The lounge facilities were clean, modern and relaxing. The food and drink choices were excellent. The bacon sandwiches went down very well with our group!

    Mrs Cramman 21 May, 2013